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    CubeSmart Self Storage

    1.0 (1 review)
    Closed 8:30 am - 5:00 pm

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    1 year ago

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    Stevenson Transfer

    Stevenson Transfer

    (23 reviews)

    Unfortunately, our experience with this moving company was very disappointing…read more During the packing process, I had to repeatedly follow staff around to make sure things were actually being packed. Items were left behind in closets, kitchen items were missed, and overall there was a lack of attention to detail. We were also told that our toiletries were "too much" and they would not take them, and they refused to take unopened, brand-new laundry detergent. Communication became another major issue. We were notified less than 24 hours in advance that delivery would be taking place at 8:00 a.m. at our new home. We contacted ownership and simply asked if delivery could be moved to noon because my flight was not landing until 9:00 a.m. and my husband would arrive later that day. Instead of working with us, Angie was rude and stated that we already knew when they would be there. That was incorrect -- she appeared to be referring to the packing schedule, not delivery. I explained our travel situation and tried to communicate in advance. The next morning, I received a message stating they were signing paperwork as "customer not present" and leaving the load at the house. To make matters worse, we discovered damage and missing items: * One dresser was damaged * Another dresser was left laying on its side * Our Tempur-Pedic bed arrived missing wires/components * A decorative statue was damaged Moving is stressful enough, and we expected better communication, more care with our belongings, and basic customer service. Unfortunately, this was not a smooth or positive

    Needed movers because I couldn't ask my friends to help us move (I like my friends to stay that…read moreway). They came out and looked at all we wanted moved and listed it all and gave us a good estimate. We had a couple weeks to change items (some ended up selling with the house) and with those changes in place we awaited moving day. I don't know how to explain how great these guys were. They wrapped our items so nicely in blankets to avoid any damage. They were friendly and personable and way nicer to my 14yr old that kept asking them questions than they had to be. They didn't even grumble when I asked them to rearrange items when they got to the new house because I changed my mind where they should go. Best of all they moved a 300lb safe from a basement to another basement and tried their darnedest to get a standing freezer into the new house basement (unfortunately the logistics just didn't work). Estimate came in a lot lower than we expected too. I would recommend them again in a heartbeat !!!

    North American Van Lines

    North American Van Lines

    (2 reviews)

    American handed off my business to a guy with a Penske box van and two day laborers. They arrived a…read moreday late which created problems for the new owner of the house I was vacating. Packing was haphazard to say the least. I paid to have my things packed and loaded, then unloaded and unpacked at the new house. The guy with the box van showed up at the new house with two new day laborers. They dragged furniture across the hardwood floors seriously damaging the finish. All kinds of things were broken. One of a kind original artwork was damaged, a Bassett chest of drawers was gouged in two places, significant items of property are missing, nothing was unpacked. None of the three beds was properly put back together. A 55" flat panel TV no longer functioned. There is more but you get the picture. I payed $7000 to American believing it to be a name I could trust, believing you get what you pay for. Boy was I wrong!

    This is the worst moving company we have ever had!! We moved from Colorado to Illinois last year…read more They packed us up and put our belongings in storage for 5 months until we found a new house to buy. When our belongings arrived we were shocked! Almost all furniture damaged, chipped tables, broken sleigh bed, broken hutch. China and Waterford broken, antiques broken! Just horrible! There policy wants us to take it in and pay for it to get fixed. Then fight them for reimbursement! Really! How do I replace heirloom possessions! I would NEVER recommend this company to anyone! We spent over 11K to get our damaged furniture back. So disgusting!

    CubeSmart Self Storage - selfstorage - Updated August 2026

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