after two hours on hold, I still cannot get a hold of a single person to ask about a delivery that…read morewe haven't received. Our account manager has even had issues reaching a human to assist us. The water is never delivered on time or on the delivery date, I do not recommend using sparkletts from Witchata Falls Tx. When they do deliver, we are signed up for two cases every two weeks, the driver NEVER brings two cases & cannot give us more off of his truck because those are designated for someone else; what about the water that we are NOT receiving that we have already paid for? we can pay for the water, just not have it then? 6/18/25 I have been on hold for a solid hour this morning with no available associate to answer a call? 0/10 would NOT RECOMMEND

Worst delivery service that I have ever experienced. The delivery driver rarely gets an order…read morecorrect and delivers when not scheduled. Their delivery charge continually rises with the current fee being $13.99 per delivery as the service level continues to get worse. Calling customer service doesn't help either as the local manager will not call you back to discuss the issue. Edit: I really enjoy how the "business owner" responds to negative reviews by saying that they want to fix the issue, but they provide no method for contacting them. Post your name and phone number so that we can call you. I have requested a call from the Wichita Falls branch at least 5 times via the main Sparkletts telephone number with no response. From what I have seen, the local branch won't even respond to the main company customer service. Don't walk, run away from this company.

I was overcharged by 50.00 and nobody at customer service could help. She told me I needed to show…read moreproof (fwd the email THEY sent me) and after a few days someone will decide if I should be credited. The girl at the customer service would not escalate me or even let me speak to someone higher. She said she "thinks" they may be able to help. This is sloppy unmanaged business and I will never recommend them to anyone for any reason.

Missed our water delivery for a full month. Was told our cooler was going to be picked up after I…read morecanceled our services due to the local branch being so unreliable.. was informed when I asked why our cooler & five bottles weren't picked up that I agreed to purchase the cooler.. I didn't. Haven't been refunded for the cooler or all the missed deliveries I was charged for. Local branch missed delivery four times & has failed to contact after I requested they do. Still waiting for the cooler & bottles to be picked up after a week. Mollman Culligan has been FANTASTIC to work with since we switched over to them. Would absolutely recommend them over Sparkletts any day.

Just got off the phone with the Culligan young lady very sweet !…read more Kristen is very polite and helpful , I've been wanting to do this since we use so much water , everyone that buys a lot of bottled water should really think about this ! Think of all the landfills we are filling with plastic ! Made me stop and think that I had to do something . I hope more of my fellow Americans will help our government won't ! Let's leave our next generations some dirt in the ground , not just waste please !

What a joke this place is they tell you one price so you drive over there to pick it up and damn it…read moregoes up 150.00 more dollars What a Rip Off I will never ever buy anything from that crooked place again Go anywhere but there unless you want to be robbed!!!!

Easy to work with and always responsive to water supply issues. Staff is always friendly and…read moreattentive when we call.

The worst place I have ever had to deal with. They charge you $25 to read the meter even though…read morethey make you read it. If you need to have your water turned on for a new service you have to pay a $2500 fee, fill out the application, and pay a deposit. This is robbery on display.

If I could give this company more than 5 stars, I would. We just moved into a new house and wanted…read moreto make sure our water was ok. We were prepared to spend money on a system but David, our tech, tested our water and said it was great and we really didn't need anything. Honesty....that means a lot to me and I will refer them to everyone I know as well as use them for any water needs in the future. Thanks, David and Tabor! You are awesome! Eva Manes

Ivan, was so professional and friendly. He knew exactly what was needed to solve my issue. I highly…read morerecommend Ivan and Tabor Water Solutions