John M. came out to change the filters in my system. He was polite and friendly. Not only did he…read morechange the filters, but also checked the air pressure and did a thorough and complete check of the entire system. He noticed that the faucet on my counter was loose and fixed it. Great customer service! I've had this system for almost 7 years and haven't had any problems. You do have to call to have the system serviced. They scheduled in a timely manner and came out 2 days later. Thank you John M. and Mollmans!

Installation of water filter was fine but the upkeep has been challenging. You have to go to their…read morestore to get replacement filters. I wasn't given any other option. I called to have someone service the unit and they never called back. I drove all the way to the store and bought the filters and they couldn't even provide me with basic Installation instructions. Very odd. They also have a cat walking on the counter that had the most allergens of any cat I have been around in a long time. I won't be back. Hopefully I can get someone to service my unit eventually. There is a lady that I believe is in management and she is the only helpful and friendly one.

In our previous home, we had a Puronics filtration system that made a significant difference in our…read morewater quality. So when we sold our home and left the system behind, we purchased the same one for our current home in Broken Arrow (Tulsa area) that was installed by General Ionics of Oklahoma. Once again, the results have been incredible. While the water in my area is considered safe and meets EPA and Oklahoma Department of Environmental Quality (DEQ) standards, third party testing such as through the Environmental Working Group has identified contaminants such as bromodichloromethane, chloroform, hexavalent chromium, and perfluorohexane sulfonate (PFAS - known as "forever chemicals") in it, to name a few, that exceed health guidelines. To put this in perspective, the PFAS exceed guidelines by 3,800 times! All are associated with very serious health concerns. Although there is not a local Puronics dealer in Broken Arrow/Tulsa, General Ionics went above and beyond to accommodate us. In particular, Alex ensured a quick turnaround getting the system delivered to us and with arranging for an installer, Aaron, to come to our home from the OKC area whose work was clean, precise, and professional. He had to drill through walls, mount pipes, etc., and he did it all with great attention to detail. We highly recommend the Puronics filtration system. Being a repeat customer is proof that it's worth every penny--giving us comfort knowing we have cleaner, safer water for our family. Thank you, General Ionics, for your outstanding service!

They installed a water treatment system in our house including a stainless tank and an RO filter…read morefor drinking and cooking. The guys were great!

I was overcharged by 50.00 and nobody at customer service could help. She told me I needed to show…read moreproof (fwd the email THEY sent me) and after a few days someone will decide if I should be credited. The girl at the customer service would not escalate me or even let me speak to someone higher. She said she "thinks" they may be able to help. This is sloppy unmanaged business and I will never recommend them to anyone for any reason.

Missed our water delivery for a full month. Was told our cooler was going to be picked up after I…read morecanceled our services due to the local branch being so unreliable.. was informed when I asked why our cooler & five bottles weren't picked up that I agreed to purchase the cooler.. I didn't. Haven't been refunded for the cooler or all the missed deliveries I was charged for. Local branch missed delivery four times & has failed to contact after I requested they do. Still waiting for the cooler & bottles to be picked up after a week. Mollman Culligan has been FANTASTIC to work with since we switched over to them. Would absolutely recommend them over Sparkletts any day.

after two hours on hold, I still cannot get a hold of a single person to ask about a delivery that…read morewe haven't received. Our account manager has even had issues reaching a human to assist us. The water is never delivered on time or on the delivery date, I do not recommend using sparkletts from Witchata Falls Tx. When they do deliver, we are signed up for two cases every two weeks, the driver NEVER brings two cases & cannot give us more off of his truck because those are designated for someone else; what about the water that we are NOT receiving that we have already paid for? we can pay for the water, just not have it then? 6/18/25 I have been on hold for a solid hour this morning with no available associate to answer a call? 0/10 would NOT RECOMMEND

Worst delivery service that I have ever experienced. The delivery driver rarely gets an order…read morecorrect and delivers when not scheduled. Their delivery charge continually rises with the current fee being $13.99 per delivery as the service level continues to get worse. Calling customer service doesn't help either as the local manager will not call you back to discuss the issue. Edit: I really enjoy how the "business owner" responds to negative reviews by saying that they want to fix the issue, but they provide no method for contacting them. Post your name and phone number so that we can call you. I have requested a call from the Wichita Falls branch at least 5 times via the main Sparkletts telephone number with no response. From what I have seen, the local branch won't even respond to the main company customer service. Don't walk, run away from this company.

The quality of the customer care has declined considerably since 2023 when they randomly stopped…read morecoming bc they thought we moved? Without ever calling me or communicating to me they just stopped showing up. I had to notice my water getting hard again and reach out to see why they didn't come and they said the delivery driver said no one lives there anymore. Wow! The customer service at the office is also unfriendly and condescending while insisting they're being friendly to you.