The absolute worst contractor that I had to deal with during our gut renovation. I had Ian at Piton…read moreinstall 2 new units in our total gut renovation. 1 central Air for the 1/2nd Floor and 1 split system for the basement. During the initial phase of construction, they showed up to work in the nights (assuming after normal work hours). I did not mind this as the house was fully opened and it was a clear path for them to do their work without anyone in their way. They roughed in all the ductwork and we were moving along fine. When electrical and plumbing was finished we started Sheetrock. I contacted Piton to bring in the condensers for outside and continue the job. From this point is where the problem started. They brought the condensers and had them sitting the garage for weeks. They took weeks to get back in to resume the job. They finally came back after about 2 weeks and installed both units and finished running the pipes. It was now time to power up and test. We started with the Central Air condenser, they spent days trying to figure out how to get it running. Came to find out there was a broken part. They got the part swiftly and repaired the unit. After this and filling up the gas, the unit still would not work at all. They left that evening and did not come back for weeks. I called and texted Ian many times over this time frame as to not be annoying yet assertive. I eventually got exhausted of calling and told Ian I would have someone else come finish the job. He text me back that they would show up tomorrow. They never showed up that day, or any other day that week. I spoke to another contractor and got the main central Air unit running. $450 later we had cold air. After this, Ian did come back once more to install vent covers and measure the return vent size because it was not standard. They took a look at the unit in the attic as well as the split in basement. Unfortunately they couldn't do anything in the basement because they left the controller in the other work van. That night after they were in the attic, I heard water dripping, but I did not see anything. I decided to investigate in the attic because I know the blower is right above the room I was In. As soon as I got into the attic I noticed the drip pan was full of water and overflowing onto the Sheetrock and insulation and running along the beams. I went to the living room on the first floor and noticed the water had run down the beams and been dripping through the ceiling on the first floor. I quickly turned off the unit, but it still dripped. I had to go into the attic with a bucket and dish to scoop out the overflowing water out of the pan. I text him pictures as soon I Was done and his response was "don't use the unit". Too late Ian, the damage is already done. Of course I'm not going to use the unit. The next night they showed up and investigated. Ian realized there was a valve of some sort missing that diverted the water from the unit to a pipe that leads outside AND the cutoff switch that is placed on the drip pan was missing. They came back a few days later and installed those parts. During the time when they were working on the split system, I happened to be around and heard a loud "pop". I immediately knew something was wrong. My basement unit is still not functional. The contractor who came to fix the main unit told me what they did wrong was was pretty sure they blew the board on the split system. He told me he didn't want to touch it unless Piton completely disappears on me due to warranty issues. Ian keeps telling me he will come tomorrow, then the next day, and so on now he's just not responding to me at all. He has left without the mini spit working correctly and vents missing on the 1st/2nd floors for MONTHS now. This has caused a major inconvenience because I can't move my stuff from storage into my basement ($400/month) and I can't clean up the basement until they finish cutting for the return and running the remaining vent work. All I want is my system fixed. I have NOT been ignorant, belligerent and have given him the benefit of the doubt every single time. It's finally come to the point where I have to leave this negative review because he is non responsive. Even if he just told me, "I can't finish the job" at least I would know what to do and move on. Seriously disappointed in Ian and Piton Mechanical. They have caused us nothing but grief and wasted outlets time over and over again.

Just like Robert R: one of the worst businesses I've ever worked with in my life. In fact, I had to…read morewait over a year to write this because of how irate I was with Ian and Anthony. Reached out in May to get my PTAC unit fixed. Set appointment for June 2nd. He comes and says that it is a faulty condenser motor. I follow up for the next few two days to no avail. When I do hear back, he wouldn't honor Yelp deal because it was "new customers only" -- despite never having been a customer of his and finding him on Yelp (but this is the absolute least of the issues). I try calling them on the phone during business hours, no answer. End up getting the PTAC repaired. PTAC unit seems to be working fine. Unfortunately, stops working again come October. Had an appointment for October 20th at 1pm. On Oct 19th at 2pm, I received an email saying they had to reschedule my appointment and could come the following morning (so earlier than our 1pm appointment) or the 21st. I replied 1 hour later at 3pm saying I had already rearranged my schedule so I'd be available on a Wednesday at 1pm, but I'd try. I said 10:45am would be OK after rearranging my schedule again. No reply. The following morning at 10:55am they saying they "apologize we couldn't confirm the appointment today [for 10:45am]". Yeah, I clearly knew you were unable to confirm it since 10:45am had come and gone. I said I could do the 21st at 4pm -- once against rearranging my schedule to be home on the middle of a work day. I called Ian and confirmed that this would be OK. I told them 4pm would work as long as no noise or equipment. No word that this was not ok with Piton. What happens again? 4pm comes and goes. I get an email at 5:30pm saying "sorry for the inconvenience" and explaining how they give windowed time appointments. Note: I was NOT given a time window. I was confirmed for 4:00pm sharp. Also in the midst of all of this, Ian and Anthony would almost never answer the phone during business hours. I finally had to call from a different number just to get him to pick up. Funny how he would pick up immediately when he thought it was new business. After all the issues, excuses, and back and forth, I finally get my PTAC unit working. The next May, it starts acting up again though. Emailed on May 18th. No reply. Email on May 22nd. No reply. Finally hear back on May 25th (one full week later). He tells me he could do the 30th. I reply saying I could do 4pm that day. No reply. I email 4 days later again. No reply. I email 3 more times. No reply. Finally, 9 days after his last response, he says he hasn't forgotten about me, they're very busy, and if my service is urgent to contact other providers. Keep in mind, I'm trying to get a repair of HIS failed repair which is supposedly covered under a 1 year warranty. Hence why I'm still dealing with him. Finally set a new 8-9am appointment for June 11st. He never showed (shocker, I know). Set another appointment for June 13th, 9-11am. He actually showed up! Told me he would order the parts. June 17th I email asking if he got info on parts. New appointment set for June 21st. Did not show up. This is now the THIRD time he has completely not showed for an appointment. Three times I've taken off work just to get my AC fixed. I email on June 22nd asking why her doesn't honor his appointments. No reply. I email June 28th. No reply. I email June 30th. No reply. I email July 6th saying I've had it. If he did not email, text, or call me I would finally leave the incredibly well deserved negative review I should have left months ago. I remind him I've taken THREE personal days from work, his first repair lasted 3 months, his second lasted 1 month, and now I've spend 6 weeks trying to get my AC fixed again. Guess what? He manages to reply within 2 hours. Stunning. What does he have to say? He says "we are no longer interested in your project". He says my previous email was a threat. Because how dare I actually stand up for my self for months of repeated dismissal, lies, and terrible service. I end up finding another provider, who was recommended by my building. They came and looked at the unit. They told me the replacement motor Ian used was not compatible with the rest of the system (incorrect RPM / HP / amps) and that it never should have been installed. Again, shocker. This was actually a concern of mine, and I asked Ian if the mismatching motor specs would be an issue. He told me it would not be a problem. I have the voice recording to prove this. I messaged a few other customers of theirs on Yelp and they had a very similar experience to me. Happy to share any of the emails in their entirety with anyone who wants proof. Do not waste your time on these so called "professionals" who possess neither the technical skill to even properly repair PTAC units, nor the customer service required to run a business.

i paid 350 for notheing. My shower tub is the problem but instead my sink is the one they did even…read moretheir is no problem with the sink.

Super fast service came assess the problem made my life easier help my 92 year old mother with all…read morethe problems in the house unclog the sewer. Super nice skies.

Okay. So we're a small biz in Manhattan that's been with Ready Refresh (Nestle) for over a decade,…read moreand we finally got fed up with repeated awful service and cancelled our account. The Poland Springs water by Nestle is good and I was reluctant to drop them for that reason, but enough is enough. How much lousy service can we put up with until it's time to say goodbye. BTW, Ready Refresh happily held the door on our way out instead of asking what they could do to keep our account! Look, we all make mistakes from time to time, so that's no problem, and we don't mind if Ready Refresh makes an occasional error, it's just that they got to the point in which they didn't care about their mistakes. They'd deliver the wrong order and then I'd spend weeks trying to straighten it out. The Ready Refresh driver absolutely refused to ring our buzzer or knock on the door, and instead left the delivery in the hallway, which meant we didn't have a chance to notify the driver that the order was wrong. The list goes on and on. My point is, we didn't want to switch but our hand was forced, and so far, so very, very good! Manhattan Water Company did EXACTLY what they said they would. Delivered the right amount of bottles on the right day in the right way. Their policies are extremely clear and we know where we stand. If we change our order less than 24-hours prior to a delivery or refuse a delivery, we're going to get charged a fee. Very fair! As long as we both play by the rules I think this is the beginning of a beautiful friendship. Oh, and most important: The water (which comes from the Catskills) tastes great! I was worried it wouldn't compare to Poland Springs but it does indeed taste as good. If that didn't work, none of the rest mattered. So we're happy and hoping to spend the next 10 to 20 years with MWC!

I highly recommend the Manhattan Water Company. I've been using them for about 4 years now at my…read moreapartment and have always had excellent customer service. The water tastes great! Marc is wonderful and responds quickly and is always able to accommodate my delivery requests the same week. I started with the Manhattan Water Company as a student and they delivered to my dorm room. When I moved out they picked up my water unit and set me up with a new unit in my apartment that I have been using ever since. I have only had 1 leaky bottle over 4 years and they were quick to replace it. The gentlemen who deliver the bottles are consistently excellent as well. (Shout out to Louis!) Thank you so much!

I am very happy with Smiley Drain Cleaning service. The team provided advice for my plumbing needs…read moreand excellent craftsmanship. Communication from start to finish was transparent giving full confidence. I highly recommend Smiley Drain Cleaning.

I had both a toilet and sink clogged. I used my plunger and snake to no avail. Anthony came and…read morecleaned both in about thirty minutes. Then he made sure that he thoroughly cleaned up everything. I highly recommend this plumbing company