The absolute worst contractor that I had to deal with during our gut renovation. I had Ian at Piton install 2 new units in our total gut renovation. 1 central Air for the 1/2nd Floor and 1 split system for the basement. During the initial phase of construction, they showed up to work in the nights (assuming after normal work hours). I did not mind this as the house was fully opened and it was a clear path for them to do their work without anyone in their way. They roughed in all the ductwork and we were moving along fine. When electrical and plumbing was finished we started Sheetrock. I contacted Piton to bring in the condensers for outside and continue the job. From this point is where the problem started. They brought the condensers and had them sitting the garage for weeks. They took weeks to get back in to resume the job. They finally came back after about 2 weeks and installed both units and finished running the pipes. It was now time to power up and test. We started with the Central Air condenser, they spent days trying to figure out how to get it running. Came to find out there was a broken part. They got the part swiftly and repaired the unit. After this and filling up the gas, the unit still would not work at all. They left that evening and did not come back for weeks. I called and texted Ian many times over this time frame as to not be annoying yet assertive. I eventually got exhausted of calling and told Ian I would have someone else come finish the job. He text me back that they would show up tomorrow. They never showed up that day, or any other day that week. I spoke to another contractor and got the main central Air unit running. $450 later we had cold air. After this, Ian did come back once more to install vent covers and measure the return vent size because it was not standard. They took a look at the unit in the attic as well as the split in basement. Unfortunately they couldn't do anything in the basement because they left the controller in the other work van. That night after they were in the attic, I heard water dripping, but I did not see anything. I decided to investigate in the attic because I know the blower is right above the room I was In. As soon as I got into the attic I noticed the drip pan was full of water and overflowing onto the Sheetrock and insulation and running along the beams. I went to the living room on the first floor and noticed the water had run down the beams and been dripping through the ceiling on the first floor. I quickly turned off the unit, but it still dripped. I had to go into the attic with a bucket and dish to scoop out the overflowing water out of the pan. I text him pictures as soon I Was done and his response was "don't use the unit". Too late Ian, the damage is already done. Of course I'm not going to use the unit. The next night they showed up and investigated. Ian realized there was a valve of some sort missing that diverted the water from the unit to a pipe that leads outside AND the cutoff switch that is placed on the drip pan was missing. They came back a few days later and installed those parts. During the time when they were working on the split system, I happened to be around and heard a loud "pop". I immediately knew something was wrong. My basement unit is still not functional. The contractor who came to fix the main unit told me what they did wrong was was pretty sure they blew the board on the split system. He told me he didn't want to touch it unless Piton completely disappears on me due to warranty issues. Ian keeps telling me he will come tomorrow, then the next day, and so on now he's just not responding to me at all. He has left without the mini spit working correctly and vents missing on the 1st/2nd floors for MONTHS now. This has caused a major inconvenience because I can't move my stuff from storage into my basement ($400/month) and I can't clean up the basement until they finish cutting for the return and running the remaining vent work. All I want is my system fixed. I have NOT been ignorant, belligerent and have given him the benefit of the doubt every single time. It's finally come to the point where I have to leave this negative review because he is non responsive. Even if he just told me, "I can't finish the job" at least I would know what to do and move on. Seriously disappointed in Ian and Piton Mechanical. They have caused us nothing but grief and wasted outlets time over and over again. read more

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Just like Robert R: one of the worst businesses I've ever worked with in my life. In fact, I had to wait over a year to write this because of how irate I was with Ian and Anthony. Reached out in May to get my PTAC unit fixed. Set appointment for June 2nd. He comes and says that it is a faulty condenser motor. I follow up for the next few two days to no avail. When I do hear back, he wouldn't honor Yelp deal because it was "new customers only" -- despite never having been a customer of his and finding him on Yelp (but this is the absolute least of the issues). I try calling them on the phone during business hours, no answer. End up getting the PTAC repaired. PTAC unit seems to be working fine. Unfortunately, stops working again come October. Had an appointment for October 20th at 1pm. On Oct 19th at 2pm, I received an email saying they had to reschedule my appointment and could come the following morning (so earlier than our 1pm appointment) or the 21st. I replied 1 hour later at 3pm saying I had already rearranged my schedule so I'd be available on a Wednesday at 1pm, but I'd try. I said 10:45am would be OK after rearranging my schedule again. No reply. The following morning at 10:55am they saying they "apologize we couldn't confirm the appointment today [for 10:45am]". Yeah, I clearly knew you were unable to confirm it since 10:45am had come and gone. I said I could do the 21st at 4pm -- once against rearranging my schedule to be home on the middle of a work day. I called Ian and confirmed that this would be OK. I told them 4pm would work as long as no noise or equipment. No word that this was not ok with Piton. What happens again? 4pm comes and goes. I get an email at 5:30pm saying "sorry for the inconvenience" and explaining how they give windowed time appointments. Note: I was NOT given a time window. I was confirmed for 4:00pm sharp. Also in the midst of all of this, Ian and Anthony would almost never answer the phone during business hours. I finally had to call from a different number just to get him to pick up. Funny how he would pick up immediately when he thought it was new business. After all the issues, excuses, and back and forth, I finally get my PTAC unit working. The next May, it starts acting up again though. Emailed on May 18th. No reply. Email on May 22nd. No reply. Finally hear back on May 25th (one full week later). He tells me he could do the 30th. I reply saying I could do 4pm that day. No reply. I email 4 days later again. No reply. I email 3 more times. No reply. Finally, 9 days after his last response, he says he hasn't forgotten about me, they're very busy, and if my service is urgent to contact other providers. Keep in mind, I'm trying to get a repair of HIS failed repair which is supposedly covered under a 1 year warranty. Hence why I'm still dealing with him. Finally set a new 8-9am appointment for June 11st. He never showed (shocker, I know). Set another appointment for June 13th, 9-11am. He actually showed up! Told me he would order the parts. June 17th I email asking if he got info on parts. New appointment set for June 21st. Did not show up. This is now the THIRD time he has completely not showed for an appointment. Three times I've taken off work just to get my AC fixed. I email on June 22nd asking why her doesn't honor his appointments. No reply. I email June 28th. No reply. I email June 30th. No reply. I email July 6th saying I've had it. If he did not email, text, or call me I would finally leave the incredibly well deserved negative review I should have left months ago. I remind him I've taken THREE personal days from work, his first repair lasted 3 months, his second lasted 1 month, and now I've spend 6 weeks trying to get my AC fixed again. Guess what? He manages to reply within 2 hours. Stunning. What does he have to say? He says "we are no longer interested in your project". He says my previous email was a threat. Because how dare I actually stand up for my self for months of repeated dismissal, lies, and terrible service. I end up finding another provider, who was recommended by my building. They came and looked at the unit. They told me the replacement motor Ian used was not compatible with the rest of the system (incorrect RPM / HP / amps) and that it never should have been installed. Again, shocker. This was actually a concern of mine, and I asked Ian if the mismatching motor specs would be an issue. He told me it would not be a problem. I have the voice recording to prove this. I messaged a few other customers of theirs on Yelp and they had a very similar experience to me. Happy to share any of the emails in their entirety with anyone who wants proof. Do not waste your time on these so called "professionals" who possess neither the technical skill to even properly repair PTAC units, nor the customer service required to run a business. read more

Originally connected with these guys via Amazon Home Services and wasn't sure what to expect. But we are so lucky we got them!! We're new to the East Coast and have never dealt with central air before... Unfortunately our AC unit needed more than just a tune up. The Piton team was very knowledgeable about the problems and possibilities, while still being up front about what it could cost. They are great to work with and were always available to chat by phone or email. Their prompt billing and easy online payment was a seamless experience. Piton is now our go to for any mechanical issues with our home. Highly recommend! read more

Pros: * Knowledgable * Affordable * Professional and respectful of the property Cons: * Communication * Promptness I had a problem with my Fujitsu ductless split AC and Piton fixed it. Before I found Piton, I used three other HVAC "professionals" who were all incompetent and did nothing but charge me money (avoid Air Conditioner Installation By Vlad like the plague!). I found Piton using Amazon Home Services and after the initial request, they responded almost immediately. After a couple calls to explain the problem and sort out availability, Ian came with his partner to assess the problem. Ian is very professional, respectful, and knowledgable. He was honest with me about what might be causing the unit not to cool and worked out some tests that wouldn't require a lot of wasted money (unlike past professionals I've used). He was able to pinpoint the issue to a faulty circuit board. He also cleaned the coils of both the outside unit and the indoor ceiling cassettes. All of the work was done professionally and special care was taken at every step. Cleaning the inside coils was challenging and could have been messy, but Ian and his partner ensured none of the cleaning solution got on my floors or furniture. For the outside unit, the dirty solution was dripping onto my downstairs neighbors patio. Ian's partner actually climbed down to the patio to make sure it was properly rinsed and wasn't dirty. I gave Piton 4/5 stars because communication with them was very difficult. They didn't show for my first appointment after I had taken off of work to be home for the appointment (as another reviewer said happened to them). I didn't receive calls back after I left multiple voicemails. I didn't receive emails back. When I finally got them on the phone, the man on the other end was very nice, but not a good communicator. All in all, it took over a month to complete the project when it should have taken 2 weeks. I will be using Piton for all of my HVAC from here on out, but I really hope they improve their customer service and schedule appropriately. read more

UPDATE 11/16/15: The team at Piton have to be CHASED for them to come and finish the work if it isn't a one-day job. We had an ongoing issue that they did not properly finish, or would half-start and then promise to come back (and then never come back) that has taken from the first review in August until mid-November to resolve. I have called Piton perhaps 20 times and left a dozen voicemails in order to try to get them to come back over the course of a few visits. I don't think it ever would have gotten fixed if I hadn't been as diligent about keeping on top of these guys as I was. --- Our air conditioning compressor was broken in the apartment we just purchased... in the middle of August. I had two opinions come to assess it prior to getting the recommendation for Piton from our building. The first came in with a recommendation to replace the entire condenser for an estimate of over $5K and the recommendation that we replace the furnace as well. The second came with a recommendation to replace the condenser to match our R22 (a refrigerant that is being phased out and in 5 years will not be produced for sale anymore) at over $3K (when the R22 machine costs $1200). Piton came back quickly with a range of options, including a replacement onto a new refrigerant that would be compatible with our existing system for much less than the other guys. Pros: - They didn't require us to be home for the installation once they were let onto the roof. - They were much more affordable and very good at communicating. Ian picks up the phone almost every time you call. - They followed-up on the work to see how we were doing and make sure it was to our satisfaction. When it wasn't the first time, they sent someone first thing the next day to look over the work and adjust. Cons: - The first time they came, because we weren't home to test the system right after the repairman was finished, we discovered air wasn't cooling enough when we got home. So we had to get someone to come back, but it was resolved after that. Overall, would recommend them and use them again! Fair prices, easy to work with, and good communicators. read more

They actually answer the phone, it's not an answering service. Called this morning around 9 because my furnace was making a knocking and humming sound. They arrived around 12:45pm and were able to resolve the problem without trying to upsell me something. Thank you so much! read more

This is an actual email I sent out to the building that I am on the board of.. I was that impressed with Piton Mechanical today. ---------- Hello Today I had an HVAC emergency and yelped to find a contractor. These guys came up pitonmechanical.com Ian (I think he is the owner) and Ray came in. Anthony had answered the phone - as did many other contractors that I called. Nobody called back but Anthony actually did. VERY professional, lovely personalities and finished the job on time. They said they will arrive between 1-3 PM and ACTUALLY did. I don't know whether their solution is long lasting or whatever.. just so impressed with the professionalism they exuded. Loved using them so wanted to share their contact info. read more

Great guys, very helpful and knowledgeable. We live in Queens and had asked Ian and the guys to install a Ductless AC unit for us. They offered us two quotes for two different units and installed the one we selected within 3 days of our requested. We also found them through Amazon Services. They were diligent in their work and made sure everything ran correctly before leaving. They were friendly and professional and even followed up a few days later to check in on us. We highly recommend them! -Danny read more

VERY BAD EXPERIENCE HERE - DO NOT USE. Ian Jones took a deposit of $1000 in cash from me but never completed the job. He apologized many times and said he'd refund my money but did not. Avoid at all costs. read more

Very quick and efficient same day service on my AC units - life savers! They are also able to invoice electronically which was very convenient!!! read more

Piton installed a 3 ton Midea mini split system for us. Good price (under 5k) and the unit performed perfectly under difficult conditions this summer. Prompt service and very professional. read more

Prompt, professional and efficient service. Ian provided excellent service. I will definitely be using Piton Mechanical again. My family and I are no longer freezing. read more

Booked through Amazon. Dior is the name of the technician who came to my house and he was great. Professional, smart, quick, did great work, polite, the whole package. And service seemed reasonably priced. I'd definitely call again if anything comes up. read more

I used Piton this past summer to get my central air unit up and running. Since air conditioners aren't my forte, I wanted to find someone who was professional and willing to take the time to explain certain things to me about the unit. I lucked up when I was referred to Piton because they truly made the whole experience hassle free. From first contact to installation, they were incredibly professional and prompt. They answered all of my questions and made sure I knew how to operate the unit properly. I'll certainly be calling them again now that winter is upon us! read more

I had scheduled an appointment for service, and even had confirmed the appointment the day before. After I took off time from work to be home, no one showed up for the scheduled appointment. I called repeatedly and no one called back. read more

I found Piton Mechanical from Yelp after looking at their high rating. I figured I can ignore some of the bad ratings, but I was wrong. I have contacted Piton Mechanical to look into why my central air was not cooling. After contacting they told me their last appointment of the day is 1:00PM and he will be at my house right after that. After many phone calls, they finally showed up at 7:00PM to tell me that my AC has a leak and gas needs a refill. We have agreed on a price and he said he will come next day. Again no specific time is given. They finally showed up around 2:00PM only to tell me originally price he gave me is wrong. He increased the price from $600 to $700 and told me sealing the leak is no guaranteed. I agreed with the price regardless since I already wasted 2 days with no AC. Agreement was to come next day and fix it. But he never showed up, even though I confirmed with office and the owner Ian. Next day I call the office to find out what is going on, they told me appointment is rescheduled for today. Then the owner Ian also called and said he will be there around 2:00PM. I left work early so that I can come and confirm the job and pay them. Finally when it was 5:00PM I realized again they not going to show up. I called the office first and Ian after. Both cases I was told, they cannot do it today but they can reschedule tomorrow afternoon. They took no responsibility for being AWOL. As a matter of fact they gave me an ultimatum saying take the reschedule tomorrow or leave them alone. They might be a good mechanic if they show up and fix things but they definitely not professional when it comes to keeping appointments or keeping the communication lines open for delays. They wasted 5 days where I had no AC with outside temperatures hitting 95. Thank you Piton Mechanical LLC.!!!!! read more

I called a number of HVAC places for help with a thermostat, most of them were not interested in helping. Ian was on point, told me what he needed to have done before he arrived and when he got here was 110% pro until everything got working. It was a little tricky but he solved it. Thanks! read more

These guys are reliable, trustworthy and courteous. No funny business. Ian has serviced the units in our building several times and I'll call him again. read more

Our air conditioner kept switching off. We used a recommended company from our building, who charged by the hour, came back 3 times and still couldn't figure out what was wrong. After an $800 absurd quote for a cleaning we decided to go with Piton Mechanical. If only we went with them earlier!!!! Ian came in and said we wouldn't pay until the job was finished. He quickly figured out what was wrong, came back a day or two later and fixed it immediately. Fantastic work! The best repair experience we've ever had. AFFORDABLE! RELIABLE! FRIENDLY! PROFESSIONAL! read more