As a fellow local business owner (Foundation Homes of CNY), I've thought long and hard before…read moreposting this review. I'm sharing it to warn other homeowners and industry professionals. I had a long-standing relationship with Amber Wells / Amber Water Pros that was, for years, very positive and professional. We worked together on numerous projects over multiple years totaling hundreds of thousands of dollars. They also installed a $40,000+ well/water treatment system at my personal residence. Until this dispute, I had no issues with Amber personally or professionally. What happened (documented): On or about September 12, 2023, during excavation for a water line, Amber's excavator struck and severely damaged an underground electrical service wire, causing loss of power and significant disruption. After investigation, it was determined the damaged line could not be practically repaired and a new line needed to be installed. Licensed trades (electrician + sitework for excavation/re-trenching/backfilling) completed the repair/replacement work for approximately $3,900. Throughout the repair process, Amber and I stayed in communication and it appeared we were aligned on the resolution. After receiving the final invoices, Foundation sent Amber a formal letter on November 7, 2023, documenting the costs and stating they would be deducted from Amber's outstanding invoice. Amber received and cashed the check, then requested additional documentation to submit to their insurance carrier, so we reasonably believed the matter was settled. Months later, Amber's insurance carrier (Selective) contacted me about a claim related to the same damages, which I understand was ultimately denied. After that denial, Amber filed a summons and complaint seeking $3,900, as if the prior offset/payment had not occurred. Amber also filed a lien against my personal residence (which was improper and later removed by Amber's counsel). I then had to engage counsel and attempted to resolve the matter amicably, but those efforts were unsuccessful. The dispute went to arbitration, and Amber was ultimately awarded the original balance. My understanding is that Amber prevailed largely because their contract controlled and my November 7, 2023 letter did not contain the legally required "accord and satisfaction" language. Bottom line: While $3,900 is significant, I don't understand the actions taken here--especially given the earlier acceptance of the offset (cashing the check and requesting documentation for an insurance claim) and the subsequent escalation after the insurance denial. In my view, it was not handled reasonably and it was not worth destroying a long-standing relationship. Takeaway: Document everything, confirm responsibility for damage in writing, keep invoices/photos/communications, and be crystal clear about dispute resolution terms before work begins. For more information: amberwaterprosdispute.com

Peru N.Y. I had a good experience from the customer service…read more in communicating and booking To Austin, & Dylan showing up at the house to work on the well. They were professional, helpful, & hardworking Young men. They kept working till the job was finished. Thank you

I was referred by a friend who has had great experience with AquaSource. My well pump failed on a…read moreWednesday evening. After leaving messages with other plumbers I have used before I left a message with AquaSource. I received a call the next morning shortly after they had opened informing me that my issue is now a priority. If i want a team here they would arrive in about an hour. They showed up diagnosed the failure and a few hours later I had water. Very communicative and professional. Thank you Mike and Josh!

From the owner: We offer comprehensive services to ensure your water systems are functioning optimally. Whether…read moreit’s a system installation, repair, regular maintenance or well pump services, our team is dedicated to supporting you at every stage, from the water supply to the tap

My brother lives in Waverly NY and ahs a water purifying system from m Beacon and we had a power…read moreoutage that caused the water to become orange. We called them to schedule a service visit and instead of coming out and charging him for a service call, they instructed him on how to fix it himself. This is the most honest company I've seen in years. I highly recommend them to everyone. Thank you Beacon....

Just purchased a home with a Beacon water system already installed and Beacon was very patient and…read moresupportive in helping me understand and learn its functionality. We now know the previous owners chose Beacon for its high quality product backed by excellent service by this family run business. Would recommend this system to anyone needing pristine water quality!

We are so grateful to have found Aquanology! Matthew came out to discuss potential options for a…read morewhole house water filtration and softener system. He was very detailed, knowledgeable, and great to work with. He answered all of my questions and provided solutions and options for the issues we wanted help with. Matthew and Lamar installed the system and we could not be more happy with the quality of their work and the service they provided. They came highly recommend to us and we would recommend them as well!

they weren't able to service my area/problem but were helpful to take time on the phone with me…read moreanyway and forwarded me on to some people who could help.

These guys are true professionals. Installed our soft water system quickly and its worked perfectly…read moreever since. Always returns our calls promptly giving us peace of mind if there's ever a problem.

I called Pump Doctors at 6am in the morning, left a message and Jeremy got back to me as soon as he…read morecame into the office. We had no water. Needless to say, I panicked. He sent two workers to our house that morning. Rich and Anthony were here promptly at 9am that same day and fixed the problem within the hour. They were prompt, courteous, neat, efficient and helpful. Our well pump was in good shape, but over 20 years old, so we took their advice that we will need one sometime in the future and decided not to wait. Even tho our pump was in good shape according to them, I didn't want to have an emergency in the future since most pumps only last around 18 years. Once again, Rich and Anthony came to the house with Jeremy when it was convenient for us. They replaced our pump which was in the middle of a large flowerbed. Not one flower or plant was damaged. They were prompt, neat, courteous, efficient and patience in answering all of my questions. At the same time, they also replaced my finicky 15 year old Sentry dry pellet chlorinator that never worked right with a UV lamp for water purification. I highly recommend them to my family, friends and neighbors.