I have been taking my vehicles to them since they open their doors in the mid 90s. I have always got great results. They are very professional. They are always genuinely concerned for the well-being of the customers. They take pride in what they do and it shows in the work that they provide for their customers and their vehicles. I would recommend them to anybody 100%. They are good Christian people. I Love them. I consider them read more

I don't usually leave negative reviews, but I feel it's important to share my experience with Culp's Automotive. I brought my car in because the check engine light was on. They kept my car for about a week, and during that time I had to spend a significant amount of money on Ubers and Lyfts because I had no vehicle. I was repeatedly told they were waiting on a part that hadn't arrived. Eventually, they called to say my car was finished. I paid approximately $2,000 and was waiting for them to bring my car around. After about 20 minutes, they came back and told me they actually needed to order another part but I could drive my car for now. The check engine light was still on. It took about another week for that part to arrive. Then I was told it would cost around another $2,000. At that point, I tried to work out some kind of solution or discount with them because of everything that happened. As of the time I'm writing this review, I have not received a response despite attempts to follow up. What disappointed me most was the communication throughout the process. Being told my car was finished, paying for the repair, and then finding out more repair parts were needed. Combined with the delays, additional transportation costs, and the lack of follow-up afterward, this was not the level of service I expected. This review reflects my personal experience. I hope the shop is able to improve its communication and customer service going forward. read more

Great place repairing your car and the price to higher I know this guy about 40 years

Contacted through Yelp, due to area/location of vehicle. Servicing requested included replacing a 2003 Ford transmission, freon recharge, and was going to see if they had points-inspections to finish up safety overhaul. Sent that request as 2 described requests for service. Response was "Thank you for reaching out to Culp's Automotive. Unfortunately, we are unable to put your transmission in for you. We suggest Transmission Specialists in West Monroe. Sorry we couldn't help." And, to round it out, lastly, "Unable to service." So, they state they don't do any service work for for my vehicle tells me 2 things. They're probably skimming or conspiracy scamming insurances with customer-help or both. It's supposed to be an automotive garage, and it's a FORD EXPLORER, and they don't service them.. or do a transmission replacement. Transmission Specialists is an okay business, they actually move a lot of volume and do bodywork too.. I was purposely not going to the specialists shops because they are supposed to be the insurance companies first kind of choice, right?? So, could easily be a month out for scheduling and they post yes, our prices are expensive, but they show the creditation.. If I were trying to just have it put in by anyone, I could.. but the point is their business exists.. it's not a bar for alcoholics.. that's the same value as telling me where their favorite parking lot is.. no value. I genuinely wonder what they proport to service.. probably only vehicles 10 or less years old so ppl wouldn't notice upcharges from hell. If anyone uses this business, post your invoices!!! I would definite them as a scam risk, don't waste your time unless you're in the market for a $55 wiper blade replacement plus cost kind-of-pickup-gambit. Other than that, probably some body work and painting.. they probably want to start in the thousands and only take half the jobs that come in.. dk. But insurance companies do have bay requests with some shops, so that move to turn down works, plenty of them, have raised lots of questions with me.. They probably want to start at 5k for transmission replacement and just blatantly told on themselves as those shops that'll close up all around you. They're not competing with dealerships services or anything, but located around desiel mechanic shops. Very suspicious that they've been known to work on normal gas engine vehicles, plenty of times passing. Avoid them, they're taking up space hoping the city will take pictures of their hand tools. read more

Needed immediate Brake repair while traveling. Contacted the folks at Culp's automotive & they had me in at 7 AM the next morning. On the rack, inspected, parts retrieved and expert repairs completely done by 10 AM at a fair price. I was able to meet with the mechanic for a summary of repairs and was back on the road in no time. Folks in the front office also provided a courtesy shuttle to and from my hotel. Outstanding service in a stressful situation ~ 5 stars ~ highly recommend.. Thanks! read more

I work 24/7 for the time and money I make for my family . I'd do anything for them . I sent my wife too this crooked shop and they did nothing but try and take advantage of her . I came in too find out they are pricing her 3x more then what other shops would do it for, and they told me there was additional things needing too be fixed when all other shops in town said it wasn't true . from nothing but a family man , I encourage everyone too please stay away from these thief's . read more

If only every business in this town worked with the efficiency and attentive service that Culp Automotive gives, WM would be utopia. How grateful am I that Big Mike recommended them! After chasing my tail with Banner and a couple others I won't name, the electrical issue is fixed and I have my little car back running smoothly again. 100% happy with price, speed of repair and excellent service. Thank you :) read more

Took my daughter's car to Culps automotive they were very professional very courteous and get the work done quicker than I expected if you have problems with your vehicle and you want to work done right with a great guarantee go to Ronnie Culps automotive he's the best in town read more

My sisters car was.on it's last leg again. This man. These people. They are absolute God sends. I don't know how we could ever repay the good they have done. Thank you!! read more

Culp's Automotive treated me very professionally when repairing the AC on my vehicle. They correctly diagnosed my problem as an electrical switch and replaced the part. Three weeks later my AC showed a similar problem of the unit working off and on randomly. I stopped back by and the owner began to troubleshoot the system once again. It was quickly determined that the replaced switch was not operating properly. He ordered another switch and put it in which solved the problem. I was completely surprised when he didn't charge anything for his time to replace the faulty part. It is good to know there are still reputable folks around who stand by their work. I will be back with any car problems I might have in the future. read more

This was a Godsend! We are traveling from out of state and the mechanic was very professional! The garage/shop was clean. We can't say enough good things about this place! read more