I'm surprised to read the negative reviews as I've only had an exceptional experience with Eastern…read more When I moved into my home, the previous owners had used another company for propane that I attempted to continue using out of convenience. Long story short: the other company left us without heat in the dead of winter, claiming problems that didn't exist and billed us majorly. Eastern came out immediately to correct the situation that the other company messed up on, ran tests multiple times to make extra sure everything was fine and got us back and running with heat. Furthermore, they didn't charge us for the call and actually gave a partial credit on account for what the OTHER company had charged us. They offer payment plans to make fuel more affordable in the winter. They are always prompt with delivery. I've never run out. Additionally, they have great options if you need new systems. We received quotes from 6 different companies for our water heater and our furnace. Eastern was by far the lowest and they offer 0% financing. They were very professional when they installed everything.

horrible customer service!!!! horrible. To make a call. Because my gas detector is going off…read more And be lectured about. My cost I need to pay if it's my equipment and not there's. She was very rude.

I have shopped this store several times and I find that the staff is very knowledgeable and…read morehelpful. I have made some purchases that I would consider to be big ticket items an Ego lawnmower and an Ego snowblower both were less expensive than the other places I searched. Become a rewards member and enjoy the savings today

I cannot say enough about the amazingly kind and thorough help I received recently from Phil at…read moreRocky's Ace Hardware in Dover, NH. When my key with new battery would not start my Toyota Corolla, Phl, the Manager, I believe, leaped in to help! At first he got the snow plow to try to jump start to no avail, but Phil stayed with me. He had the intelligence to finally realize my key had been wiped and had to be reprogrammed. He sat in the car on a busy, cold, snowy day with me managing the all call and reprogramming of my FREE new key! When we had to wait, he made sure I had a comfortable chair in the office and free popcorn. I was so touched by the whole operation - Phil saved me the expense of calling AAA or having to buy a new key and he waved off the plow driver who returned to ask for payment for trying (unsuccessfully) to jump start my car. I cannot say how grateful I am to Phil (from Liverpool) for his thoughtful kindness, expert attention, and thorough professionalism. I highly recommend you do business with him! Thank you, Phil!!!!!!!

This company was good until they got bought out or taken over by Superior...They suck now for…read more customer care and communication...I have written to them on their website 3 times and spoken to a customer service rep to cancel my service and they haven't gotten back to me in over a month...I don't reccomend anyone going with Superior propane

It's hard to believe they ever got more than a one-star rating. They're hard to deal with, never…read morepick up the phone, and usually call twelve or more times before they answer. I had damage to my home. I think they put the tanks too close, and the cedar shingles rotted away. It did nothing for me. You can do better, much better. Three companies looked at the hook-up they did and none had anything good to say.

I've tried 5x to have someone call me to explain the gas usage and after being told someone will…read moreget back to me nothing happens, starting around 7/1. My gas usage tripled and can't get explanation why from this company. I'm in an apartment so I'm stuck with them.

I had an emergency because my Viessmann boiler died. After discussing my emergency with Ryan…read moreJackson of DF Richard Energy, he assured me they would try and get out to see what the problem was. Bottom line is that they resolved the issue with my Viessmann boiler and will gain another customer this spring when they start adding new customers again.

Michael Gamble was paid to replace my furnace.Ayear later parts are in my yard that he refuses to…read moreremove. He quits jobs without notice and doesn't finish work he's paid to do

the Dead river propane company has the worst customer service, poor integrity, sloppy scheduling,…read moredishonest associates, and all around argumentative and difficult to work with. it simply sucks that they bought out our original propane company. It wasn't long before we had to switch. it took u threatening to charge storage to get them to finally remove their tank, and we are still working on getting reimbursed for the leftover propane. Garbage

I have been with Palmer Gas for years because of the great employees/great service and their…read morePre-buy Plan. I had my heater checked before the winter and EMILIO was my service man. EMILIO was knowledgeable, he explained everything he was doing in detail, was kind and I felt very comfortable with him. I am paying EMILIO the "highest of compliments" for being a dedicated employee and representing Modern Pest with professionalism. Heidi Ricci

There service department is awful, go elsewhere !!! Overcharge and incompetent workers.read more

Generally good and reliable. Had some hiccups over the years but we're handled by the management…read moreonce brought to their attention.

Everything and everyone is first rate. Truly the best company to work with. From the service…read moredepartment to the delivery all is great.

So as a widower whose wife used to handle the utilities I feel really taken advantage of by Eastern…read morePropane. I hate bills so I did a pre-buy in June for 2.05, paid in full. Then in July the association got an offer of 1.94 on a prebuy from Eastern. Since I had not signed the original contract they honored the price, but were really vague about how the credit would be applied and refused to mail me a check for the difference. If Mr Clement and Eastern need my $102 that bad u feel sorry for them. BUT IT GETS BETTER..,actually worse. Dead River approaches the association and offers 1.79 a gallon. This is a warning to read the prebuy contract(who does really)with Eastern. In a rude way I was told you're locked in...nothing we can do. Plus "we don't know how Dead River is doing it. Really. Either Dead River is a much smarter more efficient company, or Eastern essentially said too bad dummy. Great way to build a customer base. BUT WAIT I said that I wasn't feeling very warm and fuzzy with Eastern so I asked what happens if there is a balance at the end of the season. Now bare in mind I had already told the girl I would no longer be a customer next year. She said we will apply it to next year, but if I insisted they charge a .50 per gallon fee. So something I paid for gets docked for what? Greed I guess. So stay away from Eastern, cash...not the customer...is king.

This is a buyer beware. We have two large propane tanks. The only item we run off those propane…read moretanks as our generator. I was billed on January 16 for $758 because they filled both tanks then I get a bill today for $320 I know they haven't been back to refill so when I called it's because I didn't meet the quota of 190 gallons in the previous year so they pick a random number and charge you that, when I called she said it's in your contract which by the way I got in 2014. She sent the contract to me nowhere in there does it say specifically how many gallons you need to get per size of your tank per year to avoid this number that they pick out of the blue because that's also not written down in the contract. So beware they can pick numbers whatever numbers they want because they don't have a chart that says if your tank is this much, you must fill this much to avoid the rental charge. It's a really shitty company to deal with they just give you nothing but the OK sorry ma'am sorry ma'am, and they try to say that it's in their contract and their contract is so obtuse. It makes no sense! if you are considering getting a propane company make sure you ask about their rental fee if you don't get enough gallons. they don't know what they're talking about and they can't give you a concrete number don't use Eastern propane you'll be sorry.

The lady on the phone was extremely rude and decided to go with another propane company this winter.read more

I have an account with this company, the condo association where I live has an account, so there…read moreare no other options for fuel delivery, I needed service. I've called twice. I talked to a human and was insured a call back. I never got one. I called again, left a message. I never received a return phone call. I called another company. While I was waiting for proulx to return my calls. A real, and reputable company answered the phone and I scheduled an appointment. Don't waste your time, there are so many BBB accredited oil and propane companies in NH. What business ghosts customers?

I took some key blanks in to be cut. Wasn't expecting to be successful since the last time I tried…read morea random hardware store vs a locksmith, the keys were useless. Fricking pros. So very happy that I have spare keys for my motorcycle now!!

Had what I wanted helpful, friendly price reasonable local to my house local small businessread more