I absolutely LOVE Dr. Kreis. He treats my husband who is a heart patient and my 82-yr-old mother…read morewho has several health issues including dementia and diabetes. Dr. Kreis is a straight shooter, but he is deeply compassionate and if you're not sure what's wrong, Dr. Kreis is definitely who you want to see! I have NEVER seen a doctor be so diligent and proactive in trying to figure out the diagnosis and treatment. Dr. Kreis always spends more time with us than most doctors do and he is very patient with answering questions.

I took my 77 yo mother to see dr kreis. She has dementia and other health issues. We went to him to…read moretry to get something for her anxiety. He wouldn't hear if it! He also true to change the medicine her neurologist put her on when I called her neurologist and told him that he said he is not allowed to change her medicine do not go back to him. He was so rude to me ( I'm her primary caregiver) he literally kicked me out of the office simply because I questioned why he couldn't give a 77 yo woman help with anxiety. He was condescending to the point of cocky. We did not let him change her meds and her neuro gave her the anxiety meds said he didn't understand why he was so abrasive and to not go back to him. No problem! I wouldn't take my fucking dog to him. He's a terrible doctor who thinks he's better than the patients who pay his fucking salary! Worst dr in the area don't go to him unless you like having nothing done. Also he is a cocky prick.

Unprofessional, no one ever answers the phone. It takes around 9 to 12 weeks to get a autism test…read moreresult back. Come to find out that Matthew Davis doesn't use the correct testing that is current And when you call to inquire about your results, they tell you, oh well, he's still working on it. He handwrites everything in the day and age, where everything is done on the computer. I know multiple people who have said that they have gone in for autism evaluation.And all four women, including myself, have been diagnosed with just p.T.Sd and told our other diagnosis are not accurate that we don't have the things that we have been diagnosed with for twenty years

I do not recommend Heartstrings Mental Health and Wellness, LLC based on our experience at the…read moreLondon location. My son had a psychological testing appointment scheduled for 1:00 PM on May 26 after waiting approximately 5-6 months to be seen (scheduled December 17, 2025) Prior to his appointment, we completed numerous forms and questionnaires. We arrived 15 minutes early, only to be given additional paperwork and assessments to complete. Although the appointment was scheduled from 1:00 PM to 3:00 PM, my son was not called back until around 1:30 PM. His appointment with Matthew Davis lasted only about 30 minutes. As a parent seeking answers for my child, I was extremely disappointed. I even offered to show videos of my son's stimming behaviors because I believed they could provide valuable information during the evaluation process. Matthew declined to view them. To provide some background, my son is 5 years old and will soon be 6. We originally had an evaluation scheduled through UK HealthCare during the COVID-19 pandemic, but the appointment was repeatedly rescheduled due to pandemic-related limitations. At that time, we chose to wait and see whether some of our concerns would resolve as he matured. Regardless of any diagnosis, he has always been--and will always be--our son, and our love and support for him are unconditional. However, as he has grown older and entered school, it has become increasingly important for us to obtain answers so we can better understand his needs, support his learning, advocate for appropriate resources, and help him succeed both academically and socially. Our goal has never been to obtain a specific diagnosis, but rather to gain a clearer understanding of how to best support our child. Because of that, I have a difficult time understanding how meaningful conclusions can be reached regarding a possible autism spectrum diagnosis after spending only 30 minutes with a child, especially when the scheduled testing window was two hours long and we had waited months for the appointment. My ex-husband and I were not seeking a particular diagnosis--we simply wanted answers that could help our son moving forward. I contacted the office on Thursday (5/28)to express my concerns. I was told the office manager was unavailable, but the receptionist assured me my concerns would be passed along. After receiving no response, I called again on Monday (6/1) and was told someone would contact me that day. The office manager, Sam, eventually called and listened to my concerns, stating she would speak with Matthew and call me back. Unfortunately, I never received that follow-up call as on today 6/18. To be clear, the testing results have not yet been provided, so this review has nothing to do with whether I agree or disagree with the outcome. My concerns are entirely about the process, the limited amount of time spent with my child, and the lack of follow-through regarding my complaints. Ultimately, I decided to schedule a new evaluation elsewhere because I want a provider who takes the time necessary to thoroughly assess my child. I spent more time completing paperwork than the evaluator spent interacting with my son. The entire experience felt like a waste of time after waiting months for the appointment. I also intend to contact my insurance company to ensure billing accurately reflects the services that were actually provided and the time allowed to my son that day. Most importantly, this is my child. As his parent, I will always advocate for him when something does not feel right, and this experience left me with serious concerns about the evaluation process and the level of communication provided afterward.

Dr. Ball is one of the most professional health care providers I have been to. Her facility is…read morealways sparkling clean, her staff is very friendly. Dr. Ball has always spent as much time as needed to explain all considerations when examining my eyes. They are very easy to work with, scheduling is easy, and my prescriptions have always been accurate.

The only saving grace for this eye doctor is her very friendly staff. She is not professional…read more She tried to rush to get my family and I out. She closes at 6 but we got out at 6:30 PM. She was very rude toward my mother-in-law when she discovered her cataracts. She told me that since I had been to Visionworks she would assume that I am ignorant of how eye doctors work. Also, her husband kept coming into her office and interrupted her. This put her behind along with scheduling 3 people at once. Also, she was hateful when she told me that I had the beginnings of macular degeneration due to diabetes. I would not recommend her.

i may be a little biased because i actually know the dentist from school and such but jeremy has…read morehimself a nice little office here its cozy and warm and quiet. save the open reception area wher you can hear EVERYTHING in the background and throughout the rest of the office. Other than that it was quite an awesome experience. state of the art..for london at least :) you did a great job jeremy thank you brother!

Missed a appointment cause my phone messed up didn't know when it was and they will not let me…read morereschedule I wouldn't recommend going to this dentist office

Great place to get some pain treatment Dr. Hummel is super nice I would recommend coming here to…read moreget pain relief but a word of recommendation you will need a referral from your doctor to get in to see a doctor.

Very poor management. Twice we had an appointment and drove from Fairdale to Lexington only to find…read moreout that we did not have an appointment. On the first one the insurance declined the coverage. We received their notice while leaving their parking lot then today we called prior to leaving and were informed to be there for labs and to talk to the doctor. Another hour and a half drive and two and a half wait only to be told that we did not have an appointment I would not recommend this facility to anyone. Six hours of driving two wasted days for nothing. Thanks pain center for nothing.