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    Cumberland Glass

    1.0 (3 reviews)
    Closed • 8:00 am - 5:00 pm

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    Portland Glass of Portland

    Portland Glass of Portland

    (31 reviews)

    Valley Street

    Very difficult experience over the past few weeks. My minivan was hit in the rear windshield by a…read moreservice truck while it was parked in the driveway of my duplex on the 3rd of July and it was smashed to bits . It took nearly 3 weeks and several phone calls between myself and Portland Glass and the driver of the utility truck and the insurance is and I kept being told it wasn't going to be covered even though it was no fault of my own and through a long headache process I eventually got it approved through no help from Portland Glass. I believe, in fact, that they made it much more difficult been needed by saying it wasn't going to work and the owner of the truck was able to work out something with their insurance company and they went and paid in person at Portland Glass so I could have the window replaced . In this amount of time we asked about how much glass was in the rear of the vehicle . I said there was really quite a bit. I am a single mother with three teenagers and I just started renting this house , I do not have a shop vac and my home vacuum cleaner is not in very good shape either , certainly not in good enough shape to vacuum up lots of small glass pieces . They said that makes sense don't worry about it we will do the glass clean up for you. I work about a half a mile from there and I've been ill recently with cancer treatments And it was a tough walk with all of my work items Up the hill To retrieve my van at the end of the work day On Friday Period As I Walked in the door they asked me for payment And I said well it's already been paid Period and she said I have here that you owe me and she rattled off an amount And then somebody came up from behind her and said no this has already been paid Period and then she said We really didn't remove very much of the glass because the trunk was full of stuff Period And I just didn't have it in me to press her about it. Waiting for 3 weeks with a window that I can't see through because I had to use white plastic wrapping on a 20 yr old van that doesn't have a backup camera , I most absolutely would have taken time to take things out of the van so that the glass could be vacuumed up if I had known that that was what was going to happen!!!!! . Who the hell knows when I'll get the glass vacuumed out of the van now. I'm guessing sales and the Tech departments don't talk much together. Unfortunately, I'm stuck with this very old van for now And I just put a thousand dollars into it So it was kind of depressing to get the window smashed in literally a week after The other repairs And now to have glass all over the back end still Is Disheartening to say the least, especially since I don't have a way to remove it. I think these things sound so easy for someone in an office to say "Oh we didn't vacuum it because your stuff was in the way" even tho I was told it would get cleaned! how much does it possibly weigh If Single mom and kids can pick it up by herself I'm sure a couple of men can pick it up!!!! I understand needing to preserve people's backs but honestly nothing in there weighed more than 20 lb at the most and that would have been a paddle board that was deflated and in a bag, the other things were lawn chairs and a bag full of beach towels , stuff my teenagers easily can pick up without help .

    They charged me and my car insurance company for the same work. (Still working with my car…read moreinsurance to get it sorted out.) The icing on cake is that their associate offered to give me further car assistance at my house. Gross and unprofessional. Won't be using them again.

    Cumberland Glass - glassandmirrors - Updated September 2026

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