Absolutely horrible company. First, their AI answering system is a complete waste of time. It's nearly impossible to reach a real person. What upset me even more was their billing department. At my appointment, I clearly explained that I live in Italy and provided my son's home address in Madison as my mailing address. Despite that, they never mailed me a bill, never called my phone, and never sent a text message. Instead, they claim they emailed me a $93 bill--which I never received. Relying on a single email for a medical bill is unacceptable when so many legitimate emails end up in spam folders. My insurance had no problem paying over $400, but somehow this company couldn't contact me for the remaining $93. Interestingly, the collection agency they turned it over to had no trouble reaching me. My son immediately texted me at the very same phone number I had given the billing department. I paid the balance the moment I learned about it. The only bright spot was a wonderful woman at the reception desk. She apologized sincerely, admitted they had been dealing with many problems caused by the AI phone system, and promised that a manager would call me. That call never came. This entire experience was unprofessional and deeply disappointing. I will never use this company again, and I'll be sharing my experience wherever people look for reviews. read more

Takes a minute to get an appointment but Lauren Joines was worth the 3 week wait. Kind, helpful, quick, knowledgeable, all the good things. 10 out of 10 highly recommended. read more

Top notch skills, organization and results. No pain, no bleeding. Beautiful people there.

I've been going for a few years for a yearly exam and the doctor is always kind. They take pics of things to keep an eye on. And I've been able to get an appointment if something has popped up and I feel like it needs to be looked at before my next exam. They can be a bit hurried, but I still feel like they do a thorough job. read more

I've been a patient for 8 years now and I've been a patient that long because Molly essentially saved my life. I went in to have something looked at on my ear but she asked to biopsy a mole on my cheek. When the results came back the ear was nothing but the mole was melanoma. Dr. Price removed it as a stage zero and didn't have to have radiation or chemo. When I met my wife and she needed a new dermatologist I sent her there. read more

Billing ignores you. Cash pay, received bill and now ignored. Lousy front office service.

BIG FAT ZERO!!!! NEVER AGAIN Barbara Wolfe rushed through a skin review in about 4 minutes. She didn't use gloves and put her dirty fingers right near my wound. When I complained of a sore in my ear she stuck her dirty finger in my ear and claim she couldn't see anything. read more

They gave me the worst scar ever just for a tiny basil cell. The surgeon is more like a Jekyll and Hyde

I have been seeing Lauren Joines for treatment of a non-curable condition. While I have found her to be very nice, the following things have happened: 1. The first time that I called with a question, it took two days to receive a returned call. 2. My pharmacy called everyday for a week to get authorization for a refill. They were never called back. So, the pharmacy called me. I was going for an appointment the next day and I mentioned the lack of response to the pharmacy. She said she never got the message. While this could be true, there is something wrong with the receiving and returning messages protocol. 3. I called last Friday, May 27 at 4:48 PM and left a message due to their office closing at 4:30PM. Being Memorial Day weekend, I didn't expect a call back until May 31. Today is June 2. I am still waiting. THIS IS UNACCEPTABLE! read more

Typical doctors office just shuttling people through as quick as they can. Pushing unnecessary follow ups to get you back in the door just to rush and try to push you out so they can get to the next person. Just another place aiding the insurance racket. I ended up paying over 350 dollars all in all for a small tube of eczema cream for a very mild but persistent outbreak. I asked multiple times at the front desk how much money would this cost me and was assured multiple times that my insurance would pay for this. Specifically they would pay for this, that this would not be a cost to me. The front desk workers were far more concerned talking and chatting with each other about non-work related issues then about the questions that I had asked. I called their office to try to get an explanation today and I was told that is my responsibility as an individual to understand my particular insurance plan. I asked very specific questions the day of the first visit to try to avoid a situation like this. I would have never went knowing what this would actually cost me. They've said that they sent me a bill on five different occasions yet somehow I never received one. Only after six months do I get a notice from a collection agency as my first indicator that I owe them any money. read more

I appreciate the staff here. They are very good at their job. They removed my cancer and I am recovering. They will be checking on me every 6 months. read more

I received friendly, knowledgeable service from Dr. Barbara Wolff. She is very pleasant and really has a way of putting you at ease. There are two reasons Cumberland gets three instead of five stars - 1. The wait. I went to the appointment on my lunch break and was not thrilled with a 25 minute wait in the lobby (the lady sitting next to me told me that they always keep her waiting as well), but what really knocked down the stars on this experience was... 2. The front office lady (short hair with a mix of blonde and brown streaks) visibly didnt care when I told her that I didnt have much more time to wait. No 'I'm so sorry, let me see what I can do.' Nothing. Did. Not. Care. After I told her I was on my lunch break, she just stared at me as if to say 'and what do you want me to do about it?' It was really condescending and awkward. If you cant muster a genuine, 'I'm so sorry about that!' in the name of good service when a client has been kept waiting, what in the heck are you doing working with people? Anyway, everyone else was wonderful and Dr. Wolff restored my faith in the practice. She cares about what you have to say and listens; she seems very thorough in her work, which I really like. I didn't feel like a number! :) I definitely recommend Dr. Wolff and I also recommend a better front office person; they communicate so much about the business before you ever meet with the doctor. read more

First time patient didn't see Doctor not us to that when coming from another state knowing having skin cancer

This place is the best!!! Lindsey and Dr Tancy took such great care of me that I wish I could visit more often to be around these kind people. I walked in really nervous because I've never had to deal with Skin issues. They made me feel safe, secure, and all around better. They where so polite and easy to talk to. I recommend choosing this practice over any other in Nashville!!!! read more

First let me say, I LOVE Abby James. I have been seeing her for years and am heartbroken to leave her. My 6 month appointment was supposed to be today. I cannot wear a mask because I become lightheaded very quickly (like within 5 minutes) so I called less than 2 weeks ago to make sure this was not a problem since the appointment reminder said masks were necessary. I was told it was not a problem - I would check in and then wait in my car and when a room was available I would be called on my cell and taken straight back. I arrived for my appointment and called. After a very long hold while the Lebanon office tried to get the Hermitage office on the phone, "Jen" answered. I explained the situation and was very curtly told that whomever told me that was wrong and there were no exceptions to the policy for any reason so I would just have to reschedule. I asked what the point was in rescheduling since we didn't know how long this was going to go on so I might as well just find a new dermatologist who could make medical accommodations for this situation. Her response floored me. "I guess you should." She did use the words "I'm sorry" at one point in the conversation but they were so spoken so sarcastically that I can only assume she really meant "I don't have time for this. Leave me alone." read more

I go to the hermitage location! Tammy is fantastic!!! I had a consultation with Gina and she was very informative and put me in the hands of a lovely lady named Tammy. I first had spider vein treatment and she blew me away with the amount of area she covered. I have had 3 procedures done at another clinic and she was able to cover more then all of my other procedure combined! I healed quickly and the results are the best I've ever had. She gave me great aftercare advise and even tips to help prevent more spider veins from developing. This is my new leg lady!!! I later decided to try some preventative Botox which I was nervous about but she explained everything in great detail. I have seen some bad Botox before that looked unnatural but Tammy applied the perfect amount for my forehead wrinkles to disappear. I'm glad I tried Cumberland skin care. It's helping me with the small improvements I want to give me that boost of confidence that feels fantastic. read more

I have been one time about a year ago. I had a schedule appointment and three days before my appointment, they called to tell me they needed to reschedule. Typically that would be fine but there next available was over a month out and I desperately needed a concerning mole checked but they had no care about that. This time, the exact same thing happened. My appointment is in two days and they just called to tell me they need to change the appointment from 2/1 out to 2/16 which is "a surprise" that even found that early of a date. How is this a way to do business? read more

Went to see these folks yesterday. The assistant and the office personnel were very nice. The nurse practitioner however came in all high and mighty telling me how we were going to handle my case. She did not listen to what I said at all. I will not have any medical person tell me a treatment plan while at the same time looking down on me like i was a dummy and not taking into account anything i said. read more

August 19, 2020 | Dr. Christina Feser and her staff are top-notch! I've been in the fire & emergency medical service field for 25-years, working around many types of healthcare professionals over the years. Dr. Feser removed a moderate-risk mole off my belly and a cyst off my face. Her nurses were very nice, professional, and skillful with their jobs. Dr. Feser has a very gentle hand and conducted my procedures with surgical precision. She is very easy to talk to, explained the procedures so that I understood them, and answered all my questions. After experiencing her and her nurse's skill, I'll never want another practitioner in this field working on me. Also, after three visits to their Lebanon Office, the wait times were right on point. Virtually no wait on my appointment. They got me right in each time/on time and got down to business. I had to call billing once to ask a question and they were very helpful. Their online bill pay was very easy to use. 5-star service! read more

hermitage office: the wait is abysmal. rarely do I ever get in at my scheduled time. I've waited as long as 40 minutes before, usually it's 25 to 30 minutes. the front desk receptionist is not friendly at all. the doctors are good, helpful, and attentive... but the office visit is not pleasant. read more

Friendly, professional and a wait of less than 5 minutes to see the NP. I was very concerned over what I felt was a really scary lesion on my face and they understood and handled my biopsy with care and understanding. I highly recommend them. read more

I have appreciated the friendliness of staff in Lebanon. The wait has not been too long--long enough to eat a donut and have a cup of coffee. I had three treatments planned. I explained that I would be moving out of state in May right after my second appointment, but would be able to travel back for the third treatment in June to conclude business. They assured me the timing was perfect. However they cancelled my May appointment so Barbara could go on vacation. Now I don't know what to do about my third treatment. I will be passing through TN July 2-4 but apparently she is gone again. No one seems to care about scheduling. read more

A complete waste of time. So I went in to get a keloid removed and instead was told by Tammie Campanali Wampler, PA-C, that she "Will not do it..." and told me that it's not bad enough. So If your looking to waste your time and money, go see Tammie and she will give you a nice lecture. She showed her ignorance by assume I got my information off the internet and not from a doctor, then said "If you were my son or husband don't get what you came for... get a pointless shot that doesn't work". This place is over priced and low rate. Pay more and go to Vandy. Oh and get a second opinion. read more

I have visited the Summit office on multiple occasions and have received nothing but the best care possible. I have had no problems with the wait time or their staff. I would definitely recommend them. read more

Got recommendations for a dermatologist here on facebook in the Hip Mt. Juliet group - so thought I did my homework as it came very recommended. Not great! Saw the exact dermatologist that was recommended, she had a not great bedside manner with my 13 year old daughter who was apprehensive to begin with. Gave prescription for acne treatment - went to pick it up it was $650 had to then call the dematologist and tell them that we weren't going to pay that much for acne treatment - they said oh did you use the coupon? NO no one offered or told us about that option. So we had to go back and get the prescription with a different "coupon". The product made my daughter's face TEN TIMES WORSE, she broke out with terrible open sores everywhere she put in on her face, they were red, painful, huge, and worse/bigger than her acne issue was to begin with. Called them and they perscribed another treatment to try instead. SAME ISSUE they said, call us back if it's NOT $25-$35. Of course it was $100 WITH insurance so they said to call in a different product at a different pharmacy. DONE WITH THIS PLACE, too much runaround with what they prescribe, didn't think the dermatologists were thorough or very good with dealing with teenage kids as far as how they talk to them, examine them etc. Looking back we were better off before we came here, going to look elsewhere. They have no idea or customer detail associated with what they prescribe, just give it to you and let you then deal with the overpricing, trying to ask them after the prescription is called in and too much money only THEN do they bother to try to do coupons or try to help make it somewhat reasonably priced. Just not a place that has a clue at all! read more

Tammie and Dr Price at Cumberland Skin literally saved my life. I had been seeing 2 dermatologist in the downtown Nashville area for over the last 10 years, but was recommended by a friend to go to Cumberland Skin. The previous dermatologists had been treating my "age/sun spot" on my face as just that. Well, after a simple biopsy by Tammie a month ago it was discovered the spot was actually Melanoma. Dr. Price quickly saw me and removed the melanoma, with clean margins, on her first attempt! She got me in to a plastic surgeon quickly and I'm now cancer free! I'm so thankful for everyone in both offices! They sincerely care. By the way, I have been seen on time or early for ever single appointment. read more