I had water coming out of an overhead light-fixture during the January 19th Bill's playoff game…read moreagainst the Ravens. It was Sunday night & the snow was coming down pretty good. Even so, the plumber was at my place in under 25 minutes. If they had charged me 3x the usual rate, I would have still been impressed (they didn't). That's the kind of service that is immensely appreciated and builds loyalty.

they are a local "institution" and their service has declined significantly over the years. Used…read moreto love them to pieces. Not anymore. You can call for scheduling and they have to get back to you after speaking to the owner, can't tell you when they will arrive, or when you call to find out "when", they then say "oh, it's today but now he's held up." Seriously. the latest insult was our renovated old kitchen. We'd asked that the old pipes be removed and replaced. the technician didn't want to go under the ample crawl space to do it, so instead jerry-rigged the pipes under the new sink. Yeah, the water pool & pipe leaks in my new cabinetry sure show what a great job that turned out to be. Seems there was also supposed to be a return to address the low water pressure which as of several days later never happened. While the non-locals will rave about their service, there's a reason why the locals don't provide the same raves. Value for their charges isn't there.

I recently called Casale about a minor leak and slow water drain under my bathroom sink. Travis…read moreshowed up and fixed the slow water draining problem but the small leak returned. Travis apologized and returned the next day and located the problem and fixed it. The problem went away. He was very professional and apologized more than once. He fixed my leak and I was very impressed with his service. I would recommend Casale for any plumbing issue.

I am always satisfied with their work and ability to problem solve. shout out and for Brian and…read moreDan's great job today tackling invasive roots. This is the third time I have used them in 2 years and they are better than the 3 other plumbing services I have used in the past 30 years.

We have been "on the list" for someone to come and replace our a/c for 3 years. The first year,…read morecalled in peak a/c service season, understood that they didn't make it. Last year, called in March, they never called or came. This year, called in March, called in April, called in May, called in June. They don't call, come and probably really don't make a list. Their apology lady is lovely. Service, doesn't exist

I've been doing business with them for years. They're always professional friendly and efficient…read more Because they are so good, you may have to wait a few days before they get there... They are in high demand!

Super Duper Service! Can't say enough about the professional, expert, and speedy service we…read morereceived. Called Mr. Rick first thing in the morning (on what was promising to be a scorcher of a day) about our air conditioner cutting out. Said he would be passing by my house so would stop in and take a look. He was here within fifteen minutes! Diagnosed the problem very quickly, had the part in his truck so it was switched out with the faulty one and the a/c was on within minutes! The bill was very, very reasonable. Will call again and will recommend his spectacular service to anyone who will listen!

Mr. Rick is very professional with good communication skills to explain why my heater stopped…read moreworking. He worked around my schedule and gave me outstanding service to get my heater up and running. He respected my budget and was more than fair in my charges. Will hire again! VC

I needed my garbage disposal replaced. They were timely as far as scheduling…read more Andrew was my "master plumber". He came in and got right to work. It only took a little over an hour. l will certainly recommend him.

Joshua from tj's came on time, was considerate and knowledgeable .fixed the problem in very short…read moretime. would certainly call them again and recommend them.

Fast service with accurate diagnosis. Ryan was professional, friendly, and fearless--climbing…read morebehind a closet wall into a hidden chamber to repair a shower leak and also descending into a dark, damp basement to unclog the floor drain. Highly recommend!

Everything! Fast service and really clean work. They went in the crawl space if our cottage and…read morecompletely chan5all galvanized plumbing and got rid of pipes all mismatched. Also discovered the toilet base was not in the correct position and tore it apart and fixed it properly. Was originally brought on to repair a kitchen faucet pipe leak which led to the complete replacing project! If you want quality service, these are the folks to do your work!

I had them unplug a kitchen sink for my son. They came on time and did a very good job. Than…read moreabout 2 weeks later I had a problem in my basement with water backing up. I called them and they came the next day and finished job without much problem. They are fair and communicate well and do good work. I would highly recommend.

We had a sudden and complete failure of the sanitary sewer for our summer cottage near Jamestown…read more Our regular plumber referred us to Discount Drains--told ME to call them and added "good luck!". Jeremy responded promptly and came to the cottage in timely fashion. The obstruction in the line turned out to be some 140 feet from the house and required a good deal of hard work to get past it. The charge was far less than what we expected. This guy is professional and trustworthy. I recommend without reservation.

Great service responded quickly came out as such the problem found out the problem was it mine it…read morewas a problem with my propane company tank

Great service great quality work and excellent value. Plan to use him again if I ever need any…read moreother work done I was very satisfied and pleased and the price was awesome enjoyed talking to him too