1. Cunningham Optical One

    1. Cunningham Optical One

    0

    Fort Wayne, IN

    Cunningham Optical One

    2.6 (10 reviews)
    Closed 9:00 am - 6:00 pm

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    2 years ago

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    10 years ago

    The glasses are fine. The staff are snotty and act like they have better things to do other than help those who walk in and need help.

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    Ophthalmology Consultants Of Fort Wayne

    Ophthalmology Consultants Of Fort Wayne

    2.9
    (9 reviews)
    1.0 mi

    From the time I walked in I felt warmly welcomed. Alexis was my work up Tech. She was awesome and…read moreso friendly. The doctor was amazing and listen to me 10 out of 10 would recommend.

    I have always had a high regard for this practice. However due to their response to an error that…read morethey made which negatively impacted me I have to give the lowest score. The doctors do not always dilate my eyes on each visit. During a visit about two years ago a technician dilated my eyes, without being told to do so by the doctor. Subsequently the doctor then came in and without checking (which suggested she was unaware of the first dilation) dilated my eyes again. Consequently up to a week or more after the visit I had difficulty seeing ( on record I have a 20/20 vision) and have never had this type of reaction to my eyes being dialated before. Since then I have reached out to the practice multiple timesto inform them of what happened both by phone and in person No one has discussed it with me until today they just took information and stated, they were not the one to handle the matter. Not once have they apologized or showed empathy or compassion. Their response- from the front desk to other technicians and all the way up to the administrative office, has been cold, calaculating, solely focused on how their practice appears, and maintiaing its image by staying quiet. Not a single person over the years have said they are sorry. One party did admit that the technician should not have done it without the doctor's order. Today was no different after finally being trasferred to the practice administrator, rather than showing empathy or just apologising, her only response was "we did not make a mistake", despite the fact that doctors there did not always dilate my eyes on each visit, ( again I have 20/20 vision) and despite the fact they have not disagreed with me that a technician is not allowed to make the decision to dilate a patient's eyes and/or administer the dilation medication unless ordered by the doctor. All I wanted was validation of the suffering I experienced because of what they did and a simple apology. I had and have no plans to file a law suit. They are less than 2 miles away from my home but I am scared of having them treat me again. I will NEVER go back. I will find a new provider.

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    Inside waiting room
    Inside waiting room
    Inside waiting room
    Inside waiting room
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    LensCrafters

    LensCrafters

    3.2
    (13 reviews)
    6.1 mi
    $$

    I've purchased glasses at LensCrafters for years and in general have been satisfied. LensCrafters…read morein Indianapolis and St Augustine, Florida have been superb. I was self- employed for years and now since being retired money is tight and insurance that includes vision coverage is prohibitive. When I moved to the Fort I visited a small private practitioner to get a new pair. The exam for a new patient was $250.00 so I switched back to LensCrafters this time as they advertised an exam for $99.00.......good deal! My experience with the doctor serving LensCrafters was excellent and my glasses were ready in four days. So far so good! My three stars review is due to sales and delivery. After I picked out my frames and was ready to pay my bill the salesman asked if I wanted a year warranty on my glasses for only $44.00. I declined thinking it was too money to pay since I had ordered the scratch free option. He told me they didn't cover scratches etc. unless I bought the warranty. Suddenly he decided that he could take $50.00 off the price of the glasses if I bought the warranty! So I now have a warranty. It appears that the cost of their glasses are so inflated that they have a lot of money to play with. It would have been nice if they just charged me $50.00 less in the beginning!! I got a call that my glasses were ready for pick up. I arrived at the store at about 6:00pm on a Friday night! The store was busy but only two staff members were on duty. I waited for 45 minutes and lots of people were milling around the store and were waiting for help. When they got to me the manager could not find my glasses.....what the hell! It tuned out that they had reversed my name on the computer making it almost impossible to find my order. I finally got the glasses and after an hour I was out of there!......the glasses fit well and seem really good......let's get organized folks!!!!!....but I got a nice warranty!!!!!

    In about an hour! nice glasses, nice selection. LensCrafters is where it's at. Nice glasses. They…read morewill get to you in about an hour. Go walk the mall while you wait for them glasses in about an hour. They will get to you in a jiffy, in about an hour. Go walk the mall for a little while. I go to the food court while I am waiting about an hour. They will send you a text and let you know. I like to go to diary queen on the top floor over by the food court. I go to the cell-phone fix it shop. ATT and all of that while only waiting about an hour. Spencer's is fun! I like the yankee candle shop too! After doing all of that your glasses should be about done! In about an hour! close to it.

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    The eye exam, $50. Complete.
    The eye exam, $50. Complete.
    I love their frames and the staff is awesome very professional & it's a big plus that they're located near my job.
    I love their frames and the staff is awesome very professional & it's a big plus that they're located near my job.
    After going here, you will be able to see this.

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    After going here, you will be able to see this.

    Cunningham Optical One - opticians - Updated July 2026

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