Custom Air & Plumbing technician Niegel Rothacher has helped us beautifully several times. The latest time, he replaced our 17-year-old water heater for Custom Air for about $700 less than another company quoted -- with the same Rheem product and same 40 gallon size. We had initially called a plumbing company recommended by neighbors because we couldn't figure out why water pressure in our kitchen sink was poor. That company was going to replace our faucet for $700+. But Niegel fixed it in 10 minutes for essentially free since he was here to do the water heater. The problem would not have been fixed with a new faucet! Niegel is a pleasant, smart, experienced and very knowledgeable young man. The other company's technician had a script he followed blindly that pushed all kinds of other repairs and services. Custom Air & Plumbing has been responsive and less expensive for us and a neighbor for years. We will call only them in the future and we recommend them highly. read more

Something bad has happened to this company. We had a membership/maintenance contract with them, and their service used to be good. Now when I call, I get a different dispatcher almost every time, and different technicians that show up. I have been trying for two days to escalate and get some customer service, but I can't get a supervisor or a manager on the phone, most of the dispatchers don't even know the name of the manager, and they don't call back. Last night they were a no-show for our appointment. Calls, emails - nothing works. It feels like they have turned it into a lead farm for independent contractor HVAC technicians. read more

I was able to get a request in and service by afternoon on my AC. Ryan Anderson was my service man he did a great job at troubleshooting, explaining the situation and address it. Excellent service, speed and to recovery thank you! read more

Used for maintenance for years and were very good. Then had very expensive HVAC systems installed and have had too many problems to itemize. 20 big problems in 5 months, including from moment installed and inspected. DO NOT RECOMMEND FOR INSTALLING NEW SYSTEMS. Now they're marketing back-up generator services through "partners." They should improve their core services before branching out to more. read more

My AC blower motor recently failed. Being a retired electrician I traced the problem to the blower motor. I called Custom Air & Plumbing for repair service. When I called them I was told that they hey would send a tech to verify what needed repair. A tech came to my home & verified the blower motor failure. They charged me $139. for that service. They ordered a new blower motor and a tech came about a week later to install it. That service cost me an additional $684. dollars bring my total charges to an absurd $823. I looked up what my cost would be had I purchased the motor myself. I found it on multiple websites including Amazon who was selling it for $264 or $229 depending on my choice. Other sites had similar prices. Keep in mind that if a general consumer could purchase that motor for $229 then Custom Air & Plumbing could purchase it for a lot less as a dealer. Through my research I established that custom Air & Plumbing prices are excessive. Please also note that I am 78 years old and on a fixed income so their prices hit me especially hard. I recommend that anyone needing AC service in the Sarasota area boycott this business read more

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Quoted me a price over the phone but did not send an invoice. I sent several photos so they knew exactly what work was required. They agreed to a $250 special credit and gave a $1500 price for a water heater....guess that was too low, i sent several emails but no reply. I called another company and got similar price and noticed several plumbing non code installations by Custom Air the last time. Not sure a quality company. Be very careful read more

I so wanted to like these guys as the technician who came out was very kind, and I was relieved to hear that the system in my newly purchased home wasn't clogged and seemed find. However, I ended up having to call them last night (Father's Day) because water was leaking through my ceiling and the water sensor was alarming. Since it was after hours, I got bumped to their answering service. The young lady I spoke to was unhelpful at best and condescending at worst. I decided to call a different company first thing this morning, and they are working to fix the issue, which is a major clog. I was charged $159 for Custom Air to basically cause an issue that I'm now having to pay someone else to fix. I'm disappointed, and I would not recommend Custom Air and Plumbing at this time. read more

UPDATED 12/2024 In August of 2020, they recommended we replace our AC/Heat Pump system. Their technician came out and recommended the proper unit for our condo. We purchased a new unit which they installed end of August. There were immediately problems with the unit shutting down and giving error codes. They have been out numerous times, usually resetting the unit and telling us it's working, only for it to shut down an hour later. During the last few months they have also replaced the thermostat, and the TXV valve on this supposedly, brand new unit. The most recent repair-adjusting the pan safety switch kept the unit from shutting down when the pan got filled with water. Fortunately, we have a water leak sensor or the whole condominium hallway would have flooded! Now they want to rebuild the plenum. Given all these problems, we have asked for them to replace the unit or refund our money. According to many of the technicians who have been out we are eligible for a warranty change out. We have repeatedly tried to reach the owner and service manager to be told they are unavailable. Emails have not received any response. At this point, we have no confidence in the product they sold us, their service or their company and do not think it's a good idea to use them. UPDATE 12/2024 Soon after this review, the compressor went and we were able to get warranty replacement of the FirstCo unit. Wish this had a happy ending... This fall, the 2 year old replacement AC stopped working. Custom told us the part was under warranty, but would cost us $2,500 for their work. Asked for a discount on another, different brand unit, but Custom's price was $1,500 more than other companies. Stupidly, went the new compressor route. When it arrived weeks later, surprise, that didn't fix the AC. Of course, Custom didn't inform us...Our tenant did! When I contacted Custom, they said they were sourcing another part that might be the problem! Do they just pick the most expensive part to replace first??? We told them we were not going to be using their services anymore. Of course, we still receive bills for a faulty compressor install that we probably didn't need, and they don't respond to emails. If you do decide to go forward with Custom, despite their negative reviews, make sure you have a back up window or portable AC as you're going to need it. read more

If I could give a less-than-zero rating I would. However, since Yelp won't allow it I am forced into a one star rating and that is generous based on the complete lack of customer service Custom Air and Plumbing is providing. For the past 19 years CA has been servicing our HVAC quarterly under a maintenance contract with no issues. The unit is in the garage just below the ceiling. On the last visit the onsite technician failed to properly latch the door over the filter after replacing the filter (which was loaded incorrectly). The door was blown off because of this while the AC unit was running. Unfortunately my brand new car was just below the door when it fell, and it hit the hood, leaving a small dimple-like dent and paint scratch down to the metal. Upon discovering the issue I called CA and complained. A technician came out and took pictures and notes as well as the filter that had been (improperly) installed and left, assuring me that either the service manager or owner would be in touch. Long story short - I never heard back from them after repeated calls to CA. I was always assured by whomever answered the phone there that the service manager or owners would be in touch, but this never happened. I am assuming that they hoped I - and this issue they caused - would just go away. It's too bad that this company is willing to trash a 19-year relationship over an issue they caused but it is clear by their actions (or inactions) that they are willing to do this. I will continue to pursue this matter with them and will update you accordingly once I have something to update you with. We'll see. read more

Custom Air & Plumbing - The filter the way it was 'installed' into the unit. - Heating & Air Conditioning/HVAC Near Me - Sarasota, Florida

I paid for a maintenance program Last year ... my air went out They came out and "fixed" and it broke down again They came out to my house yesterday afternoon for my again paid maintenance and last night air broke down AGAIN!!!! I've called 3 times and I still have not heard from this company And it's a weekend so they will charge a emergency call charge!!! I do not recommend this company!! read more

We had custom air for years and they were the builders choice. We upgraded with them 14 years ago and once again we went with them. Never a problem with them. read more

Great company, great service. Very happy with the quality of work and their professionalism.

Our Bryant Air Conditioner was installed improperly in February of 2021. A few months later the unit failed so a new motor was installed. Now, two years later, the problem has occurred again. Custom Air will warranty the motor, but requires $681 for installation. This is outrageous since obviously the unit was never fixed properly. I have been unable to get any manager from Custom Air to call me. I was told by the tech who checked the unit that they are in business to make money. I guess customer satisfaction is not important. read more

Over all I have been pretty satisfied with this company. Been having some issues with my a. c. And had some techs come to diagnose it with no real fix. I recently had a gentleman come over to do my annual maintenance and he immediately found the problem and fixed it. From now on I will always be requesting Tracy. He not only found and fixed the problem but also schooled me on so many things with my a. c.. What an awesome employee this company has working for them. read more

I would not hire this company for the simple reason of the lack of common courtesy of the road. Nearly ran off the road by truck #588 so the driver could get one car ahead. If they employ drivers with road rage, I certainly don't want them in my home!! Hope you made it to wherever you were going in such a rush on time and without hurting anyone. read more

We bought our house in Florida 1 year ago. We just found out that the previous owners should have shared with us that there was a 10 year transferable warranty on our 2 A/C units. They did not inform us. The owner of this company refused to honor the warranty in any way since the warranty transfer did not take place within 6 months of our home purchase. They wanted us to pay for a maintenance contract without honoring any part of the warranty. I would not recommend doing business with this company. They are not customer service oriented and the owner flat out told me that he did not want to do business with someone like me after I told him I would not be recommending his company. read more

Excellent Service... Truly skilled technicians. Many thanks to Bruce Kintz who solved our electrical usage and heating problem!

Custom Air and Plumbing finally agreed to correct the problem left by Bob Rizi plumbing. I had to pay some addtional costs, which I was not happy about since I paid for a sewer conversion once already. My out of pocket after pumping the septic tank left by Bob Rizi, calling the first plumber to figure out they Bob Rizi Plumbing didn't actually do what I paid them to do 5 years ago and having Custom Air come out and fix the problem was around $1200. Again, I did pay to have my septic tank crushed and filled and my sewer converted once. Custom Air at least did a good job and fixed the problem but only after I agreed to pay over half of the costs myself. read more