Only obtained an estimate, but they installed anyhow while I was away. Problem here was that I already signed on/paid with their competitor. They absolutely will not return calls or emails. read more

Two years in a row they show up weeks before the agreed upon scheduled install appointment. Both years they have been told to call the week before install. Both years the same "we forgot excuse" Not a well run business and the quality of light is sub par and will burn out before the holidays. Good luck getting them out to replace the bulbs... read more

The lights looked great but the customer service is very poor. The installers did not follow our request to use the soffit outlets but instead stapled the long cord across our roof. There was a big snow and ice storm the day before they came out to take the lights down. They never let us know they were at our house to take them down. They just drove up, pulled everything off from the ground and left. Since their lights were frozen to our roof their workers damaged some shingles, left staples across the roof and we had staples and broken lights all around the front of our property. The office responded right away saying they would make it right. We asked them to either allow our roofer to repair the damage or let us know what roofer they use, so we could have confidence this would be repaired properly. On April 4th we were told that Rob, the owner would connect with us within a week. We never heard from him and have gotten no reply from anyone. I wish I had read more reviews before hiring them. read more

We absolutely loved our Christmas holiday lighting decor from Custom Christmas Lighting. Rob and his company did such a wonderful job lighting up our whole home and four trees. Rob was very attentive to all of our needs and was immediately available for any questions I may of had. We received many compliments from our neighbors and people just driving by our house. I highly recommend this company for all of your Christmas lighting decorations needs. We will definitely use this wonderful company for many years to come. Thanks for everything Rob and everyone at Custom Christmas Lighting. ~Cheyenne and Jason Wilson read more

BEST LIGHTS IN THE HOOD. HANDS DOWN. Service over the top. NO ONE has better lights. Not a single light failed.

I had to cancel my original installation date due to storm damage. I then had to reschedule my second date due to construction delays. My roof was finally replaced by mid November which is peak busy season for light installations. It was tough getting a hold of Rob during this time (understandably). Which is why I gave only 4 stars. But Rob was able to come through and get them installed. They look beautiful!!! Exactly as described. The wreath on my garage is huge. I love it. I will use Rob again. And I will make sure to schedule early! read more

Custom Christmas Lighting - Front yard lights. - Holiday Decorating Services Near Me

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ZERO STARS. DO NOT TRUST. I just found out that Rob screwed my parents last year. He charged them a $250 deposit and was supposed to be out in October to hang their lights... he then canceled 4x prior to Thanksgiving. After that, he stopped responding to my dad. Never showed up and never refunded them the $250. Completely STOLE their money for no services rendered. Horrible company. Beware. read more

The fact that I had to give any star at all in order to post this review is maddening. Like so many of you, I paid in full ahead of time for 2019, and there was scant communication, and no lights were ever installed. However, I had been a repeat customer, and had used this company without a problem for 4 years in a row. What on earth happened this year?!? I emailed, called, posted on social media, and asked for a full refund, which has not shown up. I have now reported this company to the Better Business Bureau, and I will be filing a claim in small claims court next to try to get my money back. read more

In March we prepaid for this company to install Christmas lights since we have used their services before. It is early December and they still have not come to install the lights. Rob said they'd be out by Thanksgiving and now they are not returning my calls or emails. Do not use this company. They are not reliable. read more

We have hired Custom Christmas Lighting for three consecutive years. Rob (owner) has an awesome crew and they've always done a great job! I've received other bids for lighting and Rob definitely has the best pricing' read more

Would NOT recommend! We contacted Custom Christmas Lighting on Halloween of 2021 for the '21-'22 holiday season & planned to do a 2 year contract for 30% off which at the time of original contact seemed like a great deal. My husband & I are super busy individuals, so do not have time to hang lights ourselves, nor have the equipment to do so. So, we were looking forward to a company to do it for us this year. Rob came out to give us a quote a few days after our original phone call & told us he'd be out the week of Thanksgiving, however that time rolled around & we had no lights & no phone call to reschedule. I reached out again around the first week of December through phone call but had to leave a voicemail. I also sent a text as well as an email, & I got no response. I finally sent a final Facebook message on 12/09 explaining that if we did not have lights by the end of the weekend, we would be canceling the overall service requiring a full refund of the deposit we paid & if no refund is received, I would be contacting the Better Business Bureau. That same night, I finally received a phone call from Rob who had nothing but excuses. He claimed he could "try" to get out by the weekend, but it would be dependent on the weather. With no promise of actually getting the lights hung, we cancelled our service & he did end up refunding our deposit. That is the ONLY reason I am rating 2 stars. We now have no lights for the holiday season, which is a real bummer as we are big Christmas lovers. Don't waste your time with this business & find a company with better communication. read more

We love the work that they provide. I always enjoy driving up to our house at night and seeing the beautiful lights. We used them for the first time quite a few years ago when we were having a party. We now use them every year. We'd highly recommend them. read more

Very professional and well run outfit. Rob and his team managed to get us in last minute and transformed our home into a beacon of peace and beauty to all who see it. Thanks, Rob! read more

Looks like I have been RIPPED OFF & SCAMMED! like others!!!! If I can stop just one family to not use Rob at Custom Christmas Lighting I will have done something!!! We used Rob last year was awesome! Paid up front in June. Got a call In October said would be up soon no later than Thanksgiving! Called on Dec1 mailbox full! text no response! We will be contacting the BBB and whatever else We can do to make people aware of his unethical business. So very disappointed and angry! I was actually worried about Rob thinking something happened with this COVID year. I was ready to just wash it up and just say put my lights up next year have already paid. Then I saw the reviews. Guess I'm the idiot! read more

Kudos to Rob and his team. The price they charge is fair and the quality of work is outstanding. I had two follow up calls asking how the work was and about a month later thanking me for my business. They are a class act and do a great job at what they do. I highly recommend them so you can stay off the ladder and roof. Expect to spend $300 to $500 for a house display. More for trees to be light. Seems like a lot but for what they do it's not at all. I was impressed. read more

Rob and his team have decorated our home for the last 4 years. We'll never go back to climbing our own ladders and using cheap little bulbs that never stay lit. We love it and all my neighbors are jealous! They have always been top notch professionals. read more

Custom Christmas Lighting - Holiday Decorating Services Near Me

First time using there service this year. Excellent and prompt service. Got the lights up, house looks beautiful. All ready for Diwali!!

I got a great recommendation from Neighobors that Rob is super friendly and responsive. Rob even gave us a 30% discount for joining in with other members of our HOA. Unfortunately, we placed all our hopes and plans in Rob's service and despite many calls/texts etc he was not able to follow thru with his commitments to put our lights up. This absolutely crushed my wife and little kids hopes to enjoy our new house in a beautiful lighting arrangement. Now we will have just two weeks to scramble and get something up before we leave town for the holidays. We are truly disappointed. Terrible communication! Had to pester him to get an installation date beyond "early...about two weeks out"...and that was the first week of November!!! When he finally committed to Dec 2, he never showed up. Never even called or texted to say he would not make it, or arrange another date. Obviously has not responded to my cancel request. Merry Christmas!!! read more

I had Custom Christmas Lighting to my house in early August, which I then signed a contract for Christmas light installation on the roof line of our house. I was told they would be out to install on November 3rd, 2019 or shortly after. I waited two weeks for the installation before calling Rob (owner) back. He did not answer and I left a voicemail. I waited another week and a half and never received a call back. Since then, my husband tried calling (no answer) and left a voicemail, and I have texted every single day for 1 week (Dec 3 - Dec 8) and did not receive a response. It is now December 10th and we have not had any type of response or had the lights installed. read more

Last Christmas, Rob did my house lights. The lights were awesome! The experience was so good that I had them do my business building this January. He was extremely professional, got the job done in one day, and was efficient. I will have no problem recommending him to others based on how he handled both of my jobs. read more

Custom Christmas Lighting is a farce of a company! I am not sure how people make it through business operating this way. I had the same experience as several others. I contacted them in early Nov asking for a quote. They initially got back to me quickly, but then took several days to respond again. Finally got the quote and they said they would install the week of 12/1. I texted one week prior and again on the 3rd and 4th asking what day that week they would install the lights. No response! My husband tried calling and his voicemail was full. It said to text for faster responses. We are lucky that we did not put money down like others did. If someone commits too doing a job, I would expect it to be completed. Do not waste your time or money with this lack of a company! read more

If I could give them negative stars I would! We agreed to a 2-year contract. Both years they didn't install what we ordered and were completely MIA in trying to get a partial refund; we finally got partial refunds both years after many months of hounding them. When they removed the lights, they did a hack-job; we have plastic clips all over our roof and yard, broken bulbs we keep sweeping up, and they just cut a cord leaving electrical cords sitting in our gutters. Stay far, far away - no matter what kind of discount they offer!!!! read more

I unfortunately have had the same experience as other people. I contacted Rob in October and he came out to my house and said the lights would be hung on the house sometime in November and I paid him 50% of the amount. Last week in November and still no lights so I text him he said lights would be up the day after Thanksgiving and still no one showed up. It's now December 8 and I have text him and called him three times with no response. Hoping my credit card can get the money back! Chamber of Commerce is my next phone call! Wish I would've read these reviews before I gave him money!! read more

Rob from Custom Christmas Lighting call me this year to setup my light display and asked what colors I wanted and if we wanted to add or take away anything from what we did last year. I checked with my wife and she said same as last year. I let Rob know that and he put me on the schedule for this season. It was that simple a process. I just looked at my lighting display for my home last night and it looks fantastic. The lights look perfect just like you would expect from a professional service. I've been using Custom Christmas Lighting for years on my home. The service they offer really takes the effort out of having the house decorated for the holidays. My wife loves how the house looks and having the experienced service guys tackle the work for me makes me enjoy the holidays. Just make sure you understand how they usually tackle the install, they come out twice to setup your display. The first time is with bunches of ladders as well as a custom boom truck to hang the lights on house itself. They then return later in the season to finish all of the additional work. We usually have large wreaths and additional garland added as well as the trees decorated in the yard. They have always met our install timelines. read more

Nice experience, easy to communicate and responsive via text. Installers prided themselves on professionalism, and they delivered. They did a meticulous job on the lights. As a delight, they offered my daughter some remnant lights to decorate her room. Smiles all around! read more

Do not trust. I paid in full in April to have lights installed on three trees. No one showed. Rob has ignored repeated texts and calls. I plan on filing a complaint with the Better Business Bureau. read more

Text after text after text, with most having no reply. Dates setup by Rob to install lights and then no show. Jeana washes her hands of everything after the sale, and does not help you resolve the situation. All in all it appears that you roll the dice with this company, which is sad considering that all you are hoping for is some holiday cheer. read more

Don't ever give this fraudster money. This is a business run by Rob Schlosser. Rob takes your money and then doesn't do the job. Worse yet, he just ignores all attempts at communication thereafter. We used him Xmas 2012 and they did a great job, so we prepaid for Xmas 2013. When the time rolled around, he promised he'd be there early November. Then nothing. We called and finally got in touch just before thanksgiving. He promised they'd be there the coming Saturday, but nothing happened. I then tried calling, texting, and emailing with no response for weeks. So it ends up that we had no exterior lights and are out the money. BUT WAIT, THERE'S AN UPDATE on 3/14/14: Today, out of the blue, I received a letter from Rob along with a money order refunding the payment for this year. There was a letter enclosed apologizing and saying his business partner had committed suicide. He also enclosed a $100 voucher for next year. Everything about this was odd. The letter was dated Jan. 5, the money order dated Mar. 10, and was mailed from Nevada. In any event, I upgraded the rating to 2 stars, and applaud him for following up and refunding the money, even if that doesn't make up for a season with no lights. Doubt I'll use them again, but I no longer think of him as a fraudster, so I deleted that part of my original review. read more

We have been using Custom Christmas Lighting for several years and have been happy with the price and lights. We usually receive several compliments about our lights each year as well. We have had some bulbs go out and have asked Rob to change them. However due to the busy season they are not always changed. I'm a little more relaxed than most about this but it is something you should be aware of. In addition his team puts the lights on the house in the summertime so that we are able to turn them on at our convenience. I like mine on starting Nov 1! read more

Just like Chalisa I too paid Rob Schlosser in the spring of 2018 to get my lights up this November. I texted Rob to find out when I would be getting our lights and his response was November 28. Needless to say he didn't show up and has not returned my daily text or calls. He is a scam artist who only takes your money and will not deliver on the product. DO NOT GIVE HIM YOUR MONEY. read more

Over all a good company to deal with. Best to pre-book service early. They get busy in the few months prior to Christmas and then it's tougher to get through. I am hiring them again. Flexibility with lighting colors and easy to deal with. read more

Beautiful! Rob met our deadline for getting lights up for a party, and we couldn't be more pleased with how they look! We'll be using Custom Christmas Lighting from now on! read more

I prepaid for my Christmas light from rob in the spring/summer 2018. I called in Oct 2018 to see when he'd be putting up the lights because I was told by him that he puts lights up in Oct. I was told he would come out on November 20 but he never showed. After several text, emails and calls with no answer he finally told me Nov 29th but didn't show that either. I've been calling, texting and no answer. My neighbor who also has rob hang lights for them have been getting the same experience. She was told he would come today dec 4 2018 and he didn't show. I WOULD HIGHLY RECOMMEND PEOPLE NOT USING CUSTOM CHRISTMAS LIGHTING INC FOR THEIR CHRISTMAS LIGHTS. read more

I want to give credit where credit is due and write this review to follow up on a review that I gave Custom Christmas Lighting last year. Rob from Custom came to my house in October and although based on last year I was not going to give him my business I decided to give Custom Christmas lighting one more try. I'm glad I did, our lights and house are the talk of the neighborhood and Custom Christmas lighting has been professional and very timely, we had our lights installed one week before Thanksgiving. I will use Custom Christmas Lighting again as they have truly redeemed themselves in my eyes based on our experience this year. read more

I signed up in July and was assured my lights would be up by Thanksgiving. After I put down my deposit I heard absolutely nothing. After multiple phone messages, texts, and emails Rob finally told me Nov 25th or 26th. Nobody showed up. More phone messages, texts, and emails later and finally on Dec 6th, Rob texted me they'd be there Dec 8th. Nobody showed up. I am asking for my deposit to be refunded. Ghosting your customers is not a good business practice. read more

Rob has built an awesome business of providing custom lighting for the winter holiday season. Rob knows what he is doing and is very good at providing a display that meets your needs and expectations. He knows what is needed for electrical outlets and if you need more outdoor outlets, he will specify what is needed for your electrician. From that point he provides the lights based on your preference for color and size. He installs the lights, maintains them and will fix any problems if a string goes out. He then will remove the lights after the season. His prices are fair and I have found them reasonable. I didn't give him 5 stars, because after Thanksgiving he gets so busy, that he can't always handle new clients. He works at least 22 hours a day from Thanksgiving till Christmas, very little sleep he honestly tries to get to everyone. I have advised him to limit the number of new clients he takes for installations after Thanksgiving. He continues to think that he can install one more display, but as you read the other reviews, that sometimes doesn't happen. I have also advised him that he needs more sleep! So try to get your installation scheduled before Thanksgiving! read more

This is year #2 using Custom Christmas Lighting. Year 1 experience was great. This year we have a completely different opinion. Our lights got put up the end of October. We have five evergreen trees that the lights only went 2/3rd of the way up. We informed Rob immediately of this, and he said they would be out with in the week to correct. Two weeks passed and they had not arrived yet to correct, again informed Rob and was told they would be out and he gave me a date they would arrive. That date came and went. Again - I reached out to Rob and he stated they would correct by Thanksgiving. That did not happen. The total cost to light my house and trees is $1600, not worth it for the quality that was provided this year. I will not be recommending this company. read more

This is our third experience with Rob and his team at Custom Christmas Lighting and we're extremely happy with the finished product - they did a tremendous job. Totally professional and thorough. I'm empathetic towards the other three posts --- I was experiencing a lack of communication in November that was totally uncharacteristic of the type of business person Rob is. Once we got in touch, I learned there was an unforeseen tragedy recently that would totally explain the lack of communication. I would imagine Rob will make it right with these other clients. Bottom line, my entire family is thrilled with our lights again this year --- it's like a gingerbread house and it really adds to the Christmas spirit! It's quite amazing these guys are able to reach the tall peaks of the house --- tremendous work! I personally feel Rob deserves the opportunity to earn back your business. I will use him again for sure. read more

I paid Custom Christmas Lighting $600 to light my home for the 2019-2020 holiday season. When they arrived in early October to put up the lights, I asked the team if they could return in early November. They said they would return at that time and left. When they did not return in early November, I started contacting them. The owner said that I turned them away, therefore I would be at the end of their list. He told me a date they would return and they did not. In the end he gave me three specific dates and showed up none of them. Eventually they showed up three days before Christmas but indicated they could not put up the upper half of lights due to the snow on my roof. There was snow on the roof that day, but there had been none any of the three previous dates the owner had said they would come. In the end, my yard was littered with hundreds of small plastic pieces from the cords as they put up the lights, and I paid $600 for a half-lit house. Whenever I spoke with the owner he would say, "you turned us away," and would hang up on me. He has not returned my many emails, texts, and emails asking for a refund of the lights he choose not to install. read more

DO NOT USE THIS COMPANY!!!! I had a salesperson out to my house on 8/1/18 and put half down deposit for my lights and was told they would be installed before 10/31/18. On 11/15/18 I called and was told they would be out to install on 11/18/18, that date came and went without install or even a call. On 11/28/18 I texted and called and left a message but no response. On 12/2/18 I texted and called again asking for install date and was again ignored. By 12/3/18 I had had enough and texted saying I wanted a refund as being lied to about install dates and being completely ignored was not ok with me. I immediately got a call back! Apparently losing money got Rob's attention. As we talked he made no apologies about not showing up and not returning my calls he just told me he's been in business for 18 years and he knows what he's doing. At the end of the call I told him how the whole situation was disappointing and I just wanted my deposit refunded. Guess what?? Still waiting for that refund... read more