Cancel

    Open app

    Search

    Custom Medicine MD

    5.0 (1 review)
    Closed Closed

    Custom Medicine MD Photos

    You might also consider

    Recommended Reviews - Custom Medicine MD

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    2 years ago

    Helpful 0
    Thanks 0
    Love this 2
    Oh no 0

    Ask the Community - Custom Medicine MD

    You might also consider

    Ashley Susan, MD

    Ashley Susan, MD

    1.8(12 reviews)
    0.8 mi

    Don't go to this woman. First, you have to pay approximately $2000 just to get in the door. As I…read morewas establishing my medical needs, she told my office visits were covered by the $2000 and I could call her for any of my medical needs. On several occasions I reached out with questions or a problem only to be told she wasn't available. I was charged for EVERY visit. I expected to pay for some, but was repeatedly reassured that there would be no charge. She insisted I take several vitamins or supplements, which I could only get at her office. And, if I wanted to use a credit card, I was charged an additional 3%. Nope. find someone else.

    Visited first time with Susan Asley on 11/15/23. Immediately, upon entering office, received a…read morestrong sense of patient dislike from staff, unfriendly and rude. None of my concerns were answered including getting correct referrals for other providers, answering questions, nor resolving the reason I came in! Hard to get a callback, lots of delays and mistakes, especially from rude Kaylie, medical asst. Wanted me to see the Dr. a second time to go over things I could not get answered from first visit! She even goofed up the phone call appt. scheduling... After I complained, they dismissed me, without resolving my issues. Complaints underway to Insurance company, state medical board, and Office of Civil Rights for Patient Bill of Rights violations. This place is a huge departure from how care should be. STAY AWAY!!! Be sure to read the reviews below and on Health Grades, same sad treatment. A compound pharmacy even indicated to me that customers were calling complaining about Dr. Ashley and asking for referrals for new doctors.

    Photos
    Ashley Susan, MD

    See all

    Family Medicine Liberty Lake - Dr Susan Ashley

    Family Medicine Liberty Lake

    2.0(17 reviews)
    0.8 mi

    0 stars...after being referred to this practice by my OB...my husband physically went into Susan…read moreAshley's office to inquire if they took our insurance and were accepting new patients...we were told yes...and proceeded with changing our primary care provider... First, I scheduled an appointment for my daughter (6) who has had a chronic cough to insure she is seen first and we received a text message reminder of the appointment. Next, after receiving the appointment reminder above and still needing appointments for the rest of our family I called the office to schedule a second intake appointment for me and my other daughter (they will only do two intake appointment per family at a time)...during this phone conversation I was not only told that they were maxed out for patients with our insurance and refused us service... they also proceeded to cancel the appointment for my 6 year old... Being confused by this I asked what would had happened if I showed up for the appointment that had previously been scheduled and confirmed and I was told they would have just turned us away the day of the appointment. I found the staff to be very dry, rude, and uncaring about a situation they had caused...their advice was to call my insurance company...they gave no recommendations for other practices or ways to get help for my daughter who needs to see a dr sooner vs later...and now we have to start the process over...which can take up to a month The next day my husband went back to the office to speak to someone and clarify what happened...they had closed early based on hours posted on the internet...Their website says 5:00, their Google info also says 5:00, (it was 4:45)...my husband also noted the hours were not posted on the door. Furthermore, I called the office twice before this happened, and they never returned either call and she is still currently listed on our insurance website as accepting new patients.

    Absolutely horrible experience. Rude staff, hard to get anything accomplished, multiple callbacks,…read moremistakes. No good management and badly disorganized. Read reviews, all similar experiences. RUN, from this Place!

    Custom Medicine MD - familydr - Updated July 2026

    Loading...
    Loading...
    Loading...