Unfortunately, I must rate Hayden Lake Family Physicians a 2 out of 5 since the implementation of…read moretheir "Concierge" service. My family has been patients of the practice for over 20 years, but we have now reached the point where we are seeking care elsewhere. Under the current "Concierge" model, existing patients who wish to see a physician must enroll in the Concierge program at a cost of $1,800 per person, per year. Patients who do not participate in this program are limited to scheduling appointments with a nurse practitioner or physician assistant. While I respect the important role of these providers, I value the ability to see my existing physician when needed--particularly in situations where experience, continuity of care, or personal preference are important. Unfortunately, that option is no longer available without a substantial annual fee. This fee does not even cover the care, it's just for the ability to see a Doctor. Additionally, since some of physicians have departed or are preparing to, I have noticed a decline in the overall level of care. Billing concerns, including charges for services that were neither requested nor disclosed, ultimately led us to make the decision to leave the practice. When we have called to discuss our billing concerns or not disclosing services, we were met with rudeness and essentially told there is nothing they can do. It is disappointing to leave them after more than 20 years, but it appears to me that money has taken priority. We used to absolutely love HLFP and our original Doctor, but since we can no longer see him and their "Concierge" service, it's it not even close to what it used to be.

Office staff is friendly. My PA was very knowledgeable. They do some lab draws in the office, which…read moreis convenient for busy families.

Dr Borscheim is an excellent doctor, He takes the time he needs with each patient, and offers…read morethorough explanations of what is wrong and the possible treatments. He is relatively easy to get in to see on short notice. He has a blood lab on site which is convenient. His billing staff, on the other hand, is a total and complete nightmare. Here are just a few recent examples: 1. I had a check bounce with them - oops! - before I left for a one week vacation abroad. During that time, the billing office left two voice mails about the check, and then sent a letter that "fired" me as a patient since I didn't return their calls. Once back in USA I got the messages and immediately called them, only to be told basically "too bad, rules are rules. You do have 30 days to find another doctor". Geez, thanks!!! Luckily, a letter to Dr Borcheim cleared up this little "misunderstanding". 2. As a result of #1, I now have to wait for the scheduler to check with finance before they will schedule an appointment for me or my family. This is rather humiliating. 3. I got a bill for several hundred dollars that I questioned. The lovely billing department said I needed to clear it up, that insurance sent me a letter that I was negligent in answering and I was responsible for the bill and needed to pay it NOW. I begged and pleaded for an extension, and was magnanimously granted some time to research the issue. When I called the insurance company, they said a letter had been sent to Dr Borscheim's office weeks earlier and insurance was waiting for a response. The claim was submitted incorrectly on their end and needed to be corrected. Ms. Perfect seemed incredulous that a mistake could have possible be made on their end. 4. I received a revised bill to #3, and paid it within a week - by check. When I took my son to a Dr's appt, they demanded payment for the outstanding invoice. I told them I had already mailed a check. They incredulously asked "How did you pay it?" I replied "by check", to which they replied "We won't take your check". I explained that the check was already in the mail, and what would they do with it? They replied "we will return the check to you! you must pay with cash or credit card". My son was present for the discussion #4, and when he left the office he said "Wow, what a B-----!", and suggested that I write a review on Yelp. So here it is. While I REALLY like Dr Borscheim a a person and a physician, his billing staff prohibits me from giving the office more than 1 star.

First Doctor to actually explain what my labs meant in detail and the correlation to symptoms I was…read moreexperiencing. If there was a test that I could manage myself (e.g. high cholesterol) he explained how I could help myself or, if I chose, I could take cholesterol meds until it lowered. The office staff are friendly and don't rush you through the visit. I highly recommend Family Medical Care in Hayden.

Excellent care, wonderful, small staff. Personal attention to detail, and encouraging words, I…read morecan't say enough for a doctor Torquato and his staff at Family medical care in Hayden Idaho.

My doctor is Dr. Taft and he is excellent. He is extremely caring and knowledgeable. I'm really…read morehappy with him. He has been my second doctor. My first doctor at Prairie Family Medicine was also very good although Dr. Taft is even better. My issue is with the Clara app they use and the staff. The staff wants you to use the Clara app in order to contact them but they take days to respond and if you have a question about their response then you have to wait days to get an answer. Meanwhile you can be in extreme pain or in need of care but are waiting for the staff to get back to you via the Clara app. If you call and actually speak with someone they can't even answer the most basic questions that they should know, and I mean really BASIC. If you question them they quickly get very rude. The staff absolutely doesn't care about the clients. They are rude and hostile. I was told that they have worked out the kinks with the app and the staff but the service is no different now than it was previously which is horrible. The only thing the staff is good at is making sure they get your dollars. $$$ is all they care about. They don't care about you as a patient.

Worst care and billing department since Praxis took over!…read more Outrageous charges Unsatisfactory medical care Poor communication DO NOT BE SEEN HERE!!!!!! Medical staff will only address 1 concern per visit, not refill prescriptions and charge twice as much as local urgent care facilities. DO NOT BE SEEN HERE!!!!

Dr Severinsen was incredible. He took the time to actually listen to me instead of rushing me…read morethrough, and I love being able to text him directly with questions.

From the owner: Patient-Centered Healthcare with Direct Access to Your Primary Care Provider…read more Say goodbye to the modern system and get affordable care from an internal medicine provider that treats you like part of the family.

A Doctor that actually listens!!!! AND...a really wonderful staff that genuinely cares. We rarely…read morehave to wait beyond our appointment time (unless there is an emergency), we are treated with the utmost dignity and respect, and we have never felt as if we are subjected to, what I would express as, unnecessary/unwarranted tests. He has always taken the time to truly listen to what we have to say about what may not seem to be "quite right" with our bodies. After all, we know our bodies better than anyone else and they respect our insights. For us, it has always been very important to "be heard" and to have open and frank discussion as to treatment and diagnosis, and to have input and to be included in the treatment plan. A BIG THANKS to all of you!!!

This clinic has repeatedly been SLOW and unresponsive to my urgently sick parents. Its been an…read moreimpossible process to get any imaging done with their consistently broken machinery as well as their slow to respond nursing staff. Ive seen my parent left in the waiting room for HOURS prior to being called in for appointments.

Dr Noland is the most intelligent, experienced, up to date and kind doctor…read more I'm thriving under his care despite multiple chronic health condition.

Dr. Noland is wonderful. He's been my Naturopathic Physician for many years. I greatly appreciate…read morethat he can write a prescription for a drug if it's necessary, but since he's extremely knowledgeable on supplements and herbs that's often all that's needed to fix what ails you. He is very thorough and skilled at interpreting bloodwork and other diagnostic tests and knows which ones to order to find out what is keeping you from feeling your best. When he had his practice in California I was his patient there. I've since moved across the country but he does telemedicine appointments so I can still rely on him for health advice when needed.