We hired Custom Renovations to paint our kitchen cabinets and to also create and install custom made end panels on our kitchen cabinet.
Few days prior to starting the job, I received a call from the owner that the custom panels were complete, but instead of the agreed price , it was more than we we agreed to and he had to pass me the up-charge. He did not notify me of additional cost prior to making the panel. As they were already complete and we wanted to move forward with the project, we paid the full amount on a credit card for the panels.
Once the job started, the owner stopped responding to messages and did not pick up calls. We tried to contact him as we wanted to get the estimate for additional work we asked for which was painting of the kitchen walls. Additionally, his workers left the kitchen back door completely open 2 days in a row and with no easy access for us to close the doors as the entire kitchen had been taped off and closed off. With great difficulty and care, we entered the kitchen around all the taping and covers to secure our home. On the 4th day, when the workers came to the job, we told them to please let the owner know that we need to speak to him about the estimate for the kitchen walls and we also wanted to tell about the security issue. After 4 days of no communication, I received an angry text from the owner stating that his guys were frustrated with us and that "these interruptions" were not helping. He then proceeded to call me in what resulted in a heated exchange.
The next day, the workers finished the job and left without notifying us they were done and without giving us a chance for a walkthrough. At that point, I received a fraud alert on my credit card -- the owner had attempted to charge my card for the remaining balance without even speaking with me or my approval to charge my card for the 3rd payment. The credit card confirmed that the owner was keying in my credit card information which meant that he had saved the details from previous deposit without my knowing.
As the charge was blocked, this prompted the owner to finally make contact. We stated that 1) we were not given a walk through and 2) the panels for which we now paid were not installed. He said that no one was home was a walk through, which was not true as both my husband and I were home waiting for the job completion. He refused to sent anyone for a final walk through. Secondly, he said he will no longer install the panels. He claimed that installation was always "complementary" and as he no longer wants to deal with us he will not install the panels. We argued back and forth and we requested that we pay the balance but subtract the panel amounts. As it was a day before we left our home for an extended trip and did not want to deal with additional hassle, we paid full in a check. He was able to send someone to pick up a check but yet still not do a walk through.
We have contacted several contracts to now install the panels. All have confirmed that the panels first needed installing and then painting. If we install now, the paint on the kitchen island and the panels will just chip and will not be repairable in a way that not visible. So now we have paid for panels which are useless. Additionally, as we were not given a walk through, there are several areas of the kitchen cabinets that were only primed, not painted. The entire kitchen cabinet bottom bases are only primed, not painted. So now I have to get someone to fix that. They also damaged my ceiling and did not fix that.
Lastly, don't believe the hype about the "Italian lacquer" it chips very very easily. I don't recommend it at all. read more