Just had a TOTALLY AMAZING EXPERIENCE! From planning- to the measuring process- to the installation. From the office person to the field guys, they were efficient, made the countertops to perfection, and the install happened exactly when they said it would, the guys were totally prepared, they respected my home, every detail was meticulously cared for and my kitchen is now beautiful beyond expectations!!! HIGHLY RECOMMEND!! (and they had the best price for exactly the same product!!) read more

We highly recommend CSW for kitchen granite. Never had a project go this smooth. Christine was very courteous and answered all of our questions, reserved our granite and scheduled the complete job. Hyder was on time and did a masterful job making our templates. To save money, I did the tear out of our builder spec formica counters and created a substantial support frame for 700+ lbs of granite. On install day, Chris and Lewis arrived on time and installed our Florence White granite and my Kraus SS sink with perfection! Everyone was professional, and courteous. We will definitely use CSW for future projects! read more

Custom Stone Works - Florence White Granite. Full of colors with unique detail. You need to see it in person bc the picture does it no justice. - General Contractors Near Me - Livonia, Michigan

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We had a wonderful experience with Custom Stone Works from start to finish. Christine managed the project perfectly! The install was perfect and the installers were pleasant and professional. Recommend highly! read more

We just had our counters put in today. The experience was fantastic and the craftsmanship amazing. The gentleman Louis and Amat (I hope that's the correct names) were very respectful of our home and so personable. They were very patient while I decided about where I want my faucet and soap dispenser. They were also very helpful with mounting the brackets for our dishwasher. The plumber Terri fixed our shutoff leak under the sink showing us how. He also answered lots of questions I had about the hook up so I could learn for myself. He has some extra adjustments with a lower mounted sink and new garbage disposal. The new hook up was very neatly done. You can tell he takes great pride in his work. I'm very pleased with the outcome. Plus any arguments about installing it between my husband and I were avoided since we are novices with no plumbing skills. Lol. read more

This is the best countertop place. Chris has been a great help in the selection process. The quote was fair and detailed. Best of all was our installation crew. Courteous on our site and also very meticulous in the cutting and installation. Our quartzite was difficult to cut and there is not a flaw in it. It was a pleasure working with them. Ann and John read more

Rude. Not helpful when making selection. Difficult to work with. Terrible customer service. Install looks sloppy.

Amazing.. that's all I can say. Christine was an ABSOLUTE pleasure to work with, start to finish. She is a major asset to this company and ensured that our whole project flowed perfectly! If you go here--make sure to ask for her and that she is the person running your home project. I had granite installed in my kitchen and all my bathrooms.. From start to finish, our project took about 3 weeks from visiting the showroom, making selections, having their people come out and measure then them cutting the granite to the actual install. All of their staff is prompt and polite as could be, they usually showed up early which allowed me to move on with the rest of my day and then go to work! I only took off the day of the install. They worked like ninjas doing the install. I was told from many people that I know to cover furniture, that there was going to be a big mess in my house with granite dust.. That was not the case at all. They showed up promptly at 8:30am and laid down runners across my carpet as they dragged the heavy sheets of granite in. Anything that needed to be cut on site, they took outside and did it from the truck. Follow up is key and this Christine was on point.. She even called after the install to make sure that everything was installed properly, in working order and to make sure we were happy with our experience. Working in real estate myself, I pay attention to these things. I'm definitely going to be referring her to my clients that want to make needed kitchen/bath updates. Thank you again, Christine!! read more

This place has the worst customer service ever. I went here wanting to look at samples and get a price to do two bathrooms. I gave the dimensions to the guy working and he came up with a number well over double the other local stores. He never showed me slabs, asked if I wanted backsplashes or anything about installation. I guess two bathrooms is not worthy of more than 5 minutes time with the salesman. I this is the presales attitude, I can only imagine what they are like after they have your money. I suggest checking out Granite City. They are smaller but have great prices and service! read more

We called Custom Stone Works looking for a small vanity. They quoted us a price over the phone of $30 sq/ft, which is the price for cash and carry granite, which is what they said we would need given the small size of our vanity (36x17). We drove out there to check out their selection, looked over the slabs, selected what we wanted, and then when we came out, they told us that there is a 7 sq ft minimum, which meant we would be paying almost twice as much as they quoted over the phone (we have a 4.5 sq ft vanity). I'm guessing the guy over the phone didn't do the math to realize we didn't meet their minimum, but I wish they would have thought this through better and saved us the trip. read more

Christine and the team were great to work with! Selecting the stone we wanted was an easy and straightforward process. The showroom had a nice selection and everything was organized by price. The install crew did a fabulous job - they guys didn't leave any mess behind, and everything went smoothly. The team did such an awesome job and the quartz looked so good that we ended up updating another counter top piece that we originally hadn't intended on updating. During the process we had one concern on color match, and the owner addressed it right away. Everything turned out absolutely perfect. We would highly recommend Custom Stone Works and will use them again for future projects, don't look anywhere else! read more

Most of their products had to be cut and adjusted to fit project requirements. Multiple pieces were Unfinished. Overall disappointing experience. read more

Got a quote for granite for kitchen and bathroom. I asked about the $29.95/square foot special and was told that this only applies to 2 colors - white or pink. What a scam! I shopped around and found that their prices were crazy high. There are several places specializing in granite in metro area. Save your time & avoid this one. read more

This place was amazing. We had already been through a tough amd annoying situation with home depot. We walked jn here and the process was SO easy. Everyone we encountered here was so nice and so helpful. read more

I like our granite countertops from this company; however, when I called to tell them that the caulking has cracked and disappeared in places, I was immediately told that because it was an exterior wall, that was expected to happen and they woud not fix it - the job was done ony 8 mons ago. They would come out and repair it at an additional cost. I asked if it was a silicone caulk meaning it should withstand any shifting the house may do with the changing temperatures and I was told that they didnt know the exact nature of our home so it was hard to predict why the silicone caulk they used might have failed. The person there actually stated that they would have to hire someone full time to only go out and repair caulk from all the jobs they do that failed after the change in weather and that if they came out to repair it this time, would they have to come back and do it again next year? I mean, what kind of a business is that? They know that the caulk will not withstand the weather changes and house shifting but they use it anyway and then don't stand behind the work they do? That doesn't make any sense! So if we pay to have them "fix" it this year, we'll have to continue to do so year after year? How about getting a product that works or using the product in a way that works??? The guy did offer to come back out and look at it but at that pont I was too worn out and disgusted to consider it - I'm sure I would have heard that it was our problem to fix all over again..... Anyway, love the granite - not happy with the customer service - or lack of. read more

I had a great experience with Custom Stone Works. Ed was the name of the sales person I dealt with. From start to finish it was an enjoyable experience. We had our kitchen remolded and my wife wanted granite counter tops. We went in with our measurements and kitchen layout. Ed took the time to explain to us how the pricing worked and then we went and looked at many different colors. My wife selected the color she liked and we setup the times for them to come out and install the counter tops. We had a little issue with the sink that we had purchased but they were able to correct the sizing issue and everything looks and works exactly how we expected. read more