Still waiting for refund Of unfulfilled item. Emailed 4 times, now they are ghosting me. Did they got out of business? UPDATE- After leaving this review, the cell phone that the 800 # forwards you to, left me this message - see photo. Very unprofessional. Again, the company was not able to fill an order. I requested more info about refund and get cursed at. read more

Custom Throwback Jerseys - My emails asking for info.. - Sports Wear Near Me - Vaudreuil-Dorion, Quebec

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i have purchased numerous jerseys from these guys over the years and they have always been on point. shipping lead times are way too long but you can get genuine jerseys from the era of your choosing. I have always been happy until now. i have no idea why they are ghosting me. i placed an order on 10/31/25 and they have noted a 5-6 week lead time which means they should have at least shipped by 12/12/25. i reached out on 1/9/26 (four weeks after their longest projected lead time) and no answer. i emailed again multiple times without answers on 1/19/26 and 1/22/26. i called numerous times between 1/9/26 and 1/22/26 and left voicemails that were not returned. i even text the number i found in a review from this site numerous times and never got a reply. i have reported fraud to my card service company for this charge and have already been refunded. i hope everyone who has issues with Custom Throwback Jersey's reports them to the card services so the company can either get their act together or be removed from card services contracts. and if this is a "I hate America, their president, and their tariff's" game because they are based in Canada, all they needed to do was cancel my order or charge me the tariff. ghosting customers who have paid in advance for a service or item deserve to stay in communication regarding their purchases. maybe they hate me because I'm from LA and i ordered a Dodger jersey and we just beat the Blue jays in the World Series. :) read more

Don't be fooled by the photos online like I was. These are fake jerseys that don't cost nearly as much as they charge to produce. They buy them from China and mark up the price to rip people off. read more

I received my jersey almost 2 weeks late, and the jersey itself is terrible quality. The stitching is very spaced out, the sizing is too small, and these are NOT authentic Majestic products as advertised. They also look nothing like what is pictured on their website, at least for what I ordered. Completely wasted my money because I can't wear it. read more

Ordered a custom throwback Dodger Jersey for a buddies wedding gift. The jersey came out great and the ordering and delivery process was simple. I'd recommend! read more

Amazing Jersey my wife ordered it after seeing the tab open on my computer for over a month. I have been looking for an older jersey and custom throwback jerseys made it affordable. My wife ordered a size to big but I still love it. read more

To the company's credit, they sent me an email requesting my review. This is what I posted (which was truly my experience), and this was the response. Unbelievable! My review: "I had a terrible experience with calling in trying to get a different size. First, no one answered the phone and after leaving multiple voice mail messages, no one called me back. When I finally "caught" someone live on the phone, they were very unhelpful saying there weren't any other sizes available, but "try again in a few months." I said "screw that" and hung up. Horrible experience." The response, received within 15 minutes: "Thanks....glad you luv the jersey !!!" No thanks, never again. Their customer service totally sucks and they obviously don't care. Bye bye! read more

UPDATE: Posted a truthful negative review on the link to "Top Rated Local" on their website. Two days later, the review has been removed and my email address has been blocked from leaving another. Shady stuff going on here. Read their reviews at sitejabber.com. read more

Took 3 months, customer service is rude and snarky. Jersey didn't have team logo on the sleeve like it was supposed too and on top of everything it was over $200. Do not buy from these assholes! read more

Placed an order for a Jersey using their mobile app and was surprised to get an email the next day that my jersey needed to be custom made and would be several weeks before I would get it. I had been sold a fake, cheaply made jersey before by a site similar to this one so I went to the Better Business Bureau's site to see if they had any complaints or reviews. Once I read the info there I immediately wrote Custom Throwback Jerseys and voiced my concerns and asked for a refund. I also contacted my CC company and asked them to reverse the charges. My correspondence with me, my CC company and Custom Throwback Jerseys is below (**expletives have been edited**): From Buyer - (me) 9/3/2015 Have questions about this sellers business practices. Item ordered (baseball jersey) will not even be able to ship 3-4 weeks so I have asked them for full refund. There F rating on BBB and others customers complaints about their business practices and communication problems have motivated me to take care of this situation ASAP. No goods have been received or even shipped yet so refund should be simple. From: (me) To: CTJERSEYS Sent: Thu, Sep 3, 2015 7:41 pm Please cancel this order. The last time I purchased a jersey from an online business like this it ended being a counterfeit Chinese made knockoff. Have no idea if that is what you are doing but they had the exact same policies you have. They also didn't even have a .com email address from their own site and used and AOL account as well. If you have not charged my CC already, please don't. If you have I would like a receipt showing you refunded the entire cost. thanks, Jimmy email correspondence from the seller to me ============================ On Sep 3, 2015, at 10:26 PM, Custom Throwback Jerseys wrote: Care to explain what you are trying to pull here by running to your credit card company and opening a claim that you have yet to receive a jersey you purchase a Day Ago ??????? We will give you 24 hours to close this ridiculous dispute after which we will report you to the USCA credit card agency for fraud. CTJ From: (me) To: ctjerseys Subject: Re: Jersey please refund my purchase. I stated clearly in the complaint why I ask for them to reverse the charge and wrote you back earlier today asking to refund my money and stated why. I'll attach your email to the complaint at my CC company as well right now. Thanks Jimmy On Sep 3, 2015, at 10:32 PM, Custom Throwback Jerseys wrote: KISS MY ASS.... On Sep 3, 2015, at 10:38 PM, Custom Throwback Jerseys wrote: All our jerseys are "CUSTOM" made, which is Clearly indicated to all buyers during the checkout process well before the buyer completes the purchase. In fact the buyer was forced to "Check" a box explaining the above in order to proceed and complete the purchase. Of course this assumes the buyer is not blind or can read. Jersey will be delivered in the exact time frame the buyer agreed to during checkout. On Sep 3, 2015, at 10:39 PM, Me to my CC Company- I attached each of his emails to the online complaint with my CC company. When he saw I had done that I received these replies... On Sep 3, 2015, at 10:38 PM, Custom Throwback Jerseys wrote: GO F**K YOURSELF YOU DUMB ASS IDIOT......LEARN HOW TO READ followed soon after by this gem. On Sep 3, 2015, at 10:44 PM, Custom Throwback Jerseys wrote: Refund has been issued....shove it up your ignorant ass ------------------------------------ They did issue a refund. If you read this after placing an order contact them quickly but be prepared for the worst customer service on earth. Here is their page at the BBB http://www.bbb.org/upstate-new-york/business-reviews/clothing-retail/custom-throwback-jerseys-in-champlain-ny-235964441 read more

Good product. Horrible, rude, brutal, condescending, sarcastic customer "service." If you aren't going to respond well to feedback, don't ask for it. read more

Awesome jersey. Love it - high quality and looks super sharp. Thank you, CTJ.

It doesn't matter how good the product is, if the Customer Service is poor, I will absolutely go elsewhere. Shortly after receiving my shirt, I received an email encouraging me to offer feedback. I did, expressing a concern I had with the button holes being misaligned. THIS is the response I got back just as received: "Are you serious ? your complaint is about button spacing ? If you knew anything about baseball jerseys you would be aware that ALL Majestic jerseys have button spacing exactly like the jersey you purchased & received. As well if this was such an issue for you then all you had to do was look at the clear pictures we offer and not purchase the jersey. CTJ" Really, CTJ? Are YOU serious???? If YOU knew anything about good business practice, you'd do something else at Custom Throwback Jerseys that you are actually qualified to do - like, sweeping the floor. Not handling the delicate matter of Customer Care. I will gladly take your advice and NOT order anymore Jerseys. Thanks for your pearl of wisdom, Einstein. read more

I had an unusual order to customize a jersey (beyond the normal stuff)- I called and the gentlemen I spoke with got it completely. He knew exactly what I was trying to do , and my jersey arrived just the way I wanted it! read more

Very happy to have been recommended to these guys. Will definitely share with others who are looking for a classic jersey with amazing quality. Shipping took quiet a while but it was worth the wait. Thanks for the jersey fellas! read more

love my Belfour jersey, true to size, customer service was great, they put up with me calling to get updates since I was going out of town. Jersey is great quality and I couldnt be happier..will buy the rest of Eddie's jerseys from them soon read more

Very happy with my jersey. Looks great. It took a little longer to get than I anticipated - even longer than was noted when I ordered due to the custom nature. But all in all, I'm happy with the product and process. read more

This is the second jersey I have order from custom throwback and they did not disappoint! It came out awesome once more and more son was extremely excited!!!! Thank you! read more

I ordered a jersey from this site in late November, understanding that it would be mid-December before I received it. I was contacted again, to ensure I understood that the jersey would take several weeks. The jersey arrived in less than 2 weeks, and it is exactly what I ordered, and wonderful quality. I would highly recommend this business to others, just remember that in our "get it next day" culture, it's going to take a little while for the jersey to be customized to order and then shipped from Canada. I can't wait until my daughter opens this gift -- it's exactly what she asked for (Caps Olie Kolzig jersey) and I did not think I would be able to get it for her! read more