To reiterate what others have already written for this CVS location, if you're simply shopping for general supplies, make-up, snacks, batteries or even booze, the experience will be pleasant and standard. The aisles are organized, clean, and well labeled. There are 2 self-check out registers in the front for easier payment processing. However for Pharmacy customers, BEWARE! I have to first acknowledge that the Pharmacists and Pharm-techs at this location are all extremely professional and patient. I have never once experienced rudeness from the staff; however, you will experience extreme wait times whether in-person/counter service or drive-thru. Also, I have never once been able to get through to a person via phone and when I'm there waiting on a pick-up, I always hear how many calls are on-hold and the staff just can't get to the lines. My 2-star rating is reflective of my 6 attempts to fill 2 prescriptions. It literally took me 6 drives to this pharmacy to get the scripts right! Excuses ranged from the order being delivered, but not yet unpacked - even though I received the automated call notifying me that my scripts were ready for pick-up. Or additional wait time was needed to fill the script once I got there -- upwards of 30-45 mins of waiting and yet the order still wasn't accurate. My best advice if you absolutely must go to this Pharmacy is to go EARLY, before 9AM (Pharmacy Hours are from 8AM-10PM) you'll likely not have to wait for long and the staff isn't completed inundated. Good luck! read more

CVS Pharmacy - Masks during COVID-19 - Convenience Stores Near Me - BATON ROUGE, Louisiana

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Unbelievable incompetence!! Took an HOUR for them to figure out that I do have insurance, that it's alright if a person goes by their middle name, and that I have had the same insurance for over 20 years! And both first and middle names are on my license which she is holding in her hand! Just don't expect them to think much and you'll be fine I guess. read more

How About No Star! DON'T Come Here!! I Just Moved Here From Jersey Two Days Ago & I'm New To Louisiana, My Daughter Has A Fever Of 102.3 & I Googled CVS Opened Near Me, It Says It Closed At 12am, I Arrived At The Location At 11:49pm To Purchase Medicine For My Child But The Doors Were Locked & The Lady Didn't Let Me Inside... She Was Rude & Nasty & Told Me To Go Home She's Not Gonna Help Me, Their Closed! But On The Door Of The Building It States That It Closes At 12am! She Was Rude & Nasty & Its Suppose To Be A Store For Emergency Things Like This, Why Are People Working There That Don't Cate About The People. This Is A Business, People Need To Learn How To Run One! I Will Be Contacting HR. read more

Most unprofessional people working the pharmacy I've ever dealt with. They are very rude. For example when I asked how long it would take to fill the Rx, they said to me, "you can come back here and help us if you want". read more

On my way back from the hospital I dropped off two prescriptions for pain killer and spasms, both that were needed immediately. I asked if we could wait and the lady said it could be up to an hour and that they would text me when they were ready. Its been 5 hours now and I cannot get a telephone message into the store asking for my prescriptions. Never again will I use this pharmacy. This is the reason I get most of my meds from the mail order people. They say buy local but the local service is horrible. It takes me less than a minute to speak to a human at Express Scripps. No humans at CVS. read more

Nocturnal zombies and potheads with a bad case of munchies can come to this CVS in the wee hours of the night as its one of the few in the city that is 24 hours. There seems to be a little mix of everything here - food, greeting cards, toiletries, and the mandatory LSU Tiger gear. Depending on the item, prices here are on par as most convenience stores. The service here was really nice and extremely patient with me as I attempted to use their photo machine, at 1:00AM nonetheless. The damn machine was broken and was giving all kinds of error messages. It was a bad sign from the start and sadly the sweet cashier folks had no idea how to fix it. I must recommend to going to a professional place like Kinko's if photo copying / printing is needed. read more

The people at this location are super rude. I was confused about the price of an item when it was scanned because it was priced wrong on the shelf, and the worker with the beehive hair had such a rude and demeaning tone towards me. You don't have to like your job but you do have to respect costumers. I'll be going to Walgreens now. read more

I used to have my prescriptions sent here but they could never find them. The people here are rude and unkind and only one man ever even tried. The last straw for me at this location was when I tried to get my birth control that I had just got from there the month before and the lady in front of me in line left crying due to how the pharmacist spoke to her. When it was my turn, she didn't even type in my full name she just told me they didn't have it. I did not even argue I just moved my prescription to the Burbank location. read more

Wow- I'm usually not impressed with a visit to the pharmacy, but today is a massive exception. I got my flu vaccine at the minute clinic here for free and was greeted by the kindest woman working there who made sure it was an easy and enjoyable time to get the shot. She even put a cold compress behind my neck to "ease any nerves" and was so thoughtful and deliberate in sharing the exact vaccine information and how it was stored. Afterwards, I picked up a few things, with a 5$ coupon JUST for getting my FREE flu shot, and the person checking me out was helpful, funny, and kind. I'll be back and will make this my regular pharmacy. read more

very rude to the customer pick up prescription, bad customer service, never go to this location agai.

My little sister and I stopped by here for some water and earplugs. The cashier and security guard were friendly and funny. The water itself tasted really strange, although that says more about the CVS brand than the store itself. Earplugs worked great. read more

I refilled my prescription on the app this morning. It was supposed to be ready for 5pm. I wait in the drive thru line for about an hour, and when I finally got to the window, they told me to come back in 20 minutes as it wasn't filled yet. WHY WAS IT NOT FILLED WHEN I SCHEDULED IT TO BE REFILLED? read more

I'm only giving it 3 stars because the past couple times I went nothing I needed was stocked which I understand a little bit because of covid. The pharmacy didn't take my insurance. And a employee was awfully rude. read more

I don't have any complaints about this store. No, I don't frequent this store, but when I need them for something they are always there. They are the least expensive, but they do have sales. Everything is brightly-lit, properly labeled and organized. I had no idea the were open 24 hours, so that was a plus, when I went in there to discover that they are indeed 24/7. They definitely came to my rescue with some items I needed the day before I was traveling. This location is on Highland and Lee. The lady at the counter was very courteous and fabulous customer service. So, if you need milk, snacks, over-the-counter medications, toiletries, etc., they have it! I understand that this may not be the most ideal places to shop, but they serve a purpose and when I find that purpose is served almost every time, the deserve 5-stars in my book! read more

Worst pharmacy ever! I will move all prescriptions to Walgreens across the street. They said prescription would be ready after 5pm. Arrive at 8pm to find Prescription wasn't approved by my insurance. They never called to inform me. I agreed to pay for prescription out right and they said it would not be ready for another 45 min. On returning home, I finally received the automated phone call informing me prescription wouldn't be approved by my insurance. This isn't the first time I've arrived and the prescription wasn't ready after said time. It has happened numerous occasions. read more

Do not go to this CVS if you don't have time on your hands. I can't refill my medication through the app, I have to actually talk to someone and tell them to take it off hold. Usually when I call, I'm on hold for about 30 mins before someone answers. Yesterday, I called 5 times (waiting ~30mins on hold each time) with no answer. I even tried to contact someone at the minute clinic just so I could have them transfer me to the pharmacy and tell them to answer the phone, but when I finally heard the voice of a real person, it was a call center, not my location. So, I had to drive over to CVS just to tell them to refill my medicine (and have them tell me to come back and get it later). The drive-thru line was long, so I went inside, only to see that they were doing drive-thru only that day. I then sat in the drive thru for about 45 minutes, and as soon as I got to the front, they closed for lunch (with 4 other cars behind me). Ridiculous!!! Today, I called again with no answer, so I drove over there... again. Sat in the line for another 30 mins just to tell them I need a refill. He said it should be ready in an hour or so. When I told him I usually just call for this but nobody was answering, he just shrugged it off and ignored me. So, just to simply ask for a refill, I had to drive to CVS twice and wait a total of about an hour, and I'll have to drive there and wait again when it's actually ready. If they would just answer the phone, all of this would have been avoided. It is absolutely ridiculous for a pharmacy to not answer their phones and be as slow as they are. In the past, I've also seen employees being very disrespectful to customers. I only use this CVS because the other one closer to me is somehow even worse. I may have to switch to Walgreens after this. read more

If it was possible to give less than 1 star, I would. This is the worst pharmacy i've ever been to and I only use it if other pharmacies are out of stock. The service is horrible, slow, and hard to understand. You have to wait in line forever just to drop a prescription off. I wonder how this place is still in business. They tell you your prescription is ready and when you go pick it up, they don't even have the medication in stock. I would recommend this pharmacy to no one. read more

Stopped here late to pick up prescription for dog bite. They were super busy (lots of college kids here) with the semester just starting. Clearly they had a bad day and over worked, but they still were still professional and worked hard to get everyone taken care of. All healthcare professionals need to be given a little patience especially during these times! read more

If you need something from the STORE, you're golden. If you need something from the PHARMACY, best of luck to you. Truly. You'll need it. read more

Just had a terrible experience at this pharmacy. Coming from ER in Zachary, trying to get RX for Percocet filled for my 74 year old mother with metastatic breast cancer (got IV meds at ER, the rx is a back up for tonight until she sees oncologist tomorrow). They were the 3rd pharmacy I tried, others were out. They had it in stock but pharmacist refused to fill it until in the morning because "we are closing in 15 minutes". It was 7:45. Online hours stated the pharmacy closed at 10 PM. I am stunned. Sitting with mom now in drive thru of FOURTH pharmacy waiting to see if they have it in stock. read more

DO NOT USE THIS CVS. My prescription was supposed to be filled at 1pm. I got in line at 1:15. I waiting in line and got to the window at 3. Then they told me my prescription wasn't ready and it would be another 30 mins. I waited in line for a total of 4 HOURS!!! read more

Literally the WORST pharmacy. They rarely answer the phone. They are often out of the needed medications. There is almost always a really long wait. Subpar customer service. read more

The absolute worst , Every time I come in I have to wait Atleast 30 mins to get my prescription. Absolutely Ridiculous.

This is the absolute worst pharmacy in Baton Rouge. I love the store itself. Open 24 hours a day even on holidays, but the pharmacy is absolutely awful. They cannot follow simple directions and have so much staff turnover that anything you ask for will certainly be forgotten by the end of person A's smoke break. You can stand in front of them in extreme pain asking for a prescription to releive your aches and they will look you in your watery eyes and say "Can you come back in 7 hours?" I will NEVER get a prescription filled here again. read more

Slowest...pharmacy...ever. They told me to wait (eta 30 minutes). I told them I would wait. An hour later I went to check on the progress. It was sitting in the basket the whole time, they just never told. Walgreens is directly across the street... use them. read more

Best pharmacy we have been here 6 years love them they go above and beyond great communicators the present fella pharmacist has a great personality! When they do get a worker with an attitude they are removed quickly that is why I continue to support and love them! Kim Wampold read more

No customer service in pharmacy ! They do not answer phone . Called several times . On hold for 20 min no answer . I hung up ! Not using this pharmacy anymore ! read more

This place is awful. I once tried to get a prescription switched to this location and they demanded that I call back (and wait the 30 minute call wait time) with a phone number of the location the medicine needed to be transferred from. I did this and was assured everything was handled. I later sent a friend to pick up my medicine and was informed that they never actually handled any of the process and I had no prescription ready. When asked why I wasn't informed of this, they simply said "oh we didn't have your number." I left my number when I previously called and had to wait over night with the flu for my medicine. Next, I signed up for a "minute clinic" appointment against my better judgement and it has been well over an hour and I've still not been helped, assisted, checked on, or otherwise. The level of service at this location is astronomically terrible. read more

this is literally the worst cvs ive ever have come in contact with. ive never hated anyone or anything more. they have the worst customer service literally in the whole entire world. they never have any of the prescriptions ready unless you show up and remind them it needs to be done. they never answer the phone so i can even check if it is ready? they are literally the worst read more

Never answer phone. I don't understand!!!! I've been on hold for over an hour. Keisha works in the pharmacy and is very unprofessional and very rude. (: customer service should be a priority and it surely wasn't. 3 people before me were yelling at her also because she doesn't know what she is doing!!! read more

24-hour CVS. New, well stocked, friendly service (pharmacy phone service is also super helpful). Can't really complain about anything! This is my new go-to pharmacy in Baton Rouge for sure. Also the fact that it's 5 mins from my house helps! read more

They cut the hours back on the pharmacy from 24 hours and they call me constantly if my prescription is ready. Those are my major complaints but the people working there are nice. read more

They never answer the phone. I'm on hold for over thirty minutes every time. I was able to get in my car and drive over there in Baton Rouge traffic and ask my question because they picked up the phone. They weren't even busy read more

I normally don't go to CVS. I'm a Walgreens girl. But, it's nice. They carry panoxyl creamy wash in case anyone is looking for it! I was! The security guard that stands out front kind of creeped me out a little bit. I wasn't in that bad of an area. It's also really hard to make a left turn in and out of there. Now as for the pharmacy, they are dysfunctional. read more

This store is open 24 hrs and has an awsome pharmacy. Friendly service and they are well stocked on muchies and alcohol.

this is literally the worse cvs i've been too, terrible customer service and the employees are very rude, i dropped off my prescription over a week ago and it's still not ready, i've been to check on it 3 times and i get the same answer every time, we're out of stock and we will get some on the next truck, and i was also told it would've been ready 2 days ago but that was a lie read more

Worst pharmacy in Baton Rouge- by far. I've given them multiple chances- always a disaster. They have the laziest employees who do not know how to do their job. They are very unprofessional, talking incessantly to each other about weekend plans, TV shows, and nothing pharmacy related while people wait to be helped. They have told me on multiple occasions a prescription is not ready more than 6-8 hours after being called in. Most recently I had antibiotics prescribed for two sick children- prescription was called in Monday at noon. Attempted to get prescription at 6:30pm, told not ready, to come back tomorrow. Went Tuesday morning at 8:30- still not ready and told would be ready by 11am (23 hours after being called in.) Returned at noon on lunch break and told system down so won't be able to fill. Staff very rude and unapologetic. Now I have two sick kids who have been without antibiotics for greater than 24 hours due to gross incompetence. Stay away from this place like the plague. read more

The CVS pharmacy doesn't have as long of a wait time as Wal-Greens, so I started going there. Since then, they have been a huge hassle for the most part. They even messed up my prescription one time and gave me half the dose I was prescribed! I'm glad that was only for some migraine medicine and not something more serious! The last and final straw was when they were late once again with filling my medicine and charged me twice for the same medication! The person working at the counter said the woman that was supposed to be filling my prescription "didn't know what she was doing" (he really said this), so he did it for her. She was the one that checked me out, though, and charged me twice. I didn't realize this until a couple of days later and had thrown away the receipt. I went up there with my bank statement, and they still refused to give me a refund and said, "I could have bought something for the same price that day at CVS." Yes, I am purposely trying to cheat CVS and went as far as buying something for the exact same amount, down to the cent. This was also a completely illogical reason for justifying that I had to have a receipt since it still wouldn't prove that I didn't buy something extra. Their staff is completely ridiculous and not very intelligent, and I would think intelligence would be important when you are in charge of people's medications. I am now going to switch pharmacies. read more

I have been going to this CVS Pharmacy since the day it opened. Used to absolutely love the place. Now, I can't stand it. The store is clean and well stocked however, they need to clean house of employees from the top to the bottom and start over. If you have a bad attitude, can't help customers, speak down to people like they are stupid, then you too could work there. There is a new pharmacy manager who has tried to turn around the pharmacy but he has lost that battle with the crew that is there now. I will be switching every prescription over to the Walgreens across the street - while they are not 24 hour, at least I am treated like a human being. read more

I have shopped at this store since it has been open. After today I am transferring all of my family's prescriptions to Walgreen's. The pharmacy staff are the rudest people ever (especially the pharmacist). Plus they have cut back their hours and never seem to have enough people working. There is ONE guy who works the front area that is super friendly and will say hello to you when you walk in. And as for the upkeep of the store - it is disgraceful. Parking lot is littered with cigarette butts and beer cans. The building as well as the parking lot could really use a deep cleaning. read more