The robo answering service is terrible. It will not let you talk to a pharmacist and there are not enough category's to answer your questions. You have to wait hours for a call back. Very frustrating!!! read more

Totally not helpful on online order canceled item for pickup didn't call to ask for exchange and had to go through multiple Days of phone calls on line to try to get refund. Would suggest never using online orders. read more

There has been an abrupt change at CVS Chelsea, and not a good one. And there is a problem with medication dispensing. The staff is not Chelsea friendly or Chelsea helpful. Worse, I know of at least two instances where the pharmacist shorted pill counts. Even when confronted with packing material from this very CVS, they get loud and insist the customer is wrong. If others have had the same experience with being shorted pills, they need to speak up or visit the Chelsea police. read more

Everyone here is nice and friendly. They are always busy but they are in a busy location. I come here for meds n vaccines because it's right across from my work, which makes it easier for me. It's a typical CVS with a selection, prices are as reasonable as any other CVS. It's very clean and well lit, and I have no problems with it. Ali gave me my most recent vaccine, and although they were very busy, I was very patient and he did a great job. I look at some of these reviews, some of the one and two stars, and it makes me wonder about some of the people reviewing. Some people are just a bunch of big cry babies that are never happy and can't be grateful for what they have, access to a good phstm read more

I am furious that people are allowed to update information such as name, email and phone numbers with NO proof of identity! Walked into the pharmacy yesterday - someone had gotten access to my account and changed the email address. Was told it wasn't a requirement to have proof of ID. My boyfriend has had this happen several times with his ex - who will take all of his points to buy things. Moving ALL of my prescriptions to another pharmacy that actually has integrity read more

Pharmacy tech/pharmacist is rude and definitely not customer friendly. In the future I will take my business elsewhere.

The CVS shorted me on pill and when I called to report this I was told, come back and "we will give you the benefit of doubt". To me this means , you must have lost one or you are lieing to us about missing one. Time to move my scripts to a different Pharmacy. I don't like being called a lier. read more

Small location. prices seemed high. Okay if you just need something essential while on a road trip.

This place is where customer service goes to die and the Pharmacist in the pic. seems to think he knows better than the U of MI Dr. I've been seeing for years. I've often wondered if this guy was stoned, now I just see it is because he is sad about his life choices. He wasn't happy I took a pic and "put that in my notes", lol. Seriously, dude, In public you have no expectation of privacy and, if you chose to act like a rude @$$, be prepared for your pic to go online! 1st of all, if you call anywhere near lunchtime (think 12-2) you will not reach anyone. I had checked my prescriptions (3) to see one had a hold on it and that I had to call the pharmacy. I called today at 1:18, sat on the line for 10 min 30 sec. (I looked on my phone log, lol) then was hung up on. I called right back, this time there was no "hold" the call was hung up on as soon as it connected to the pharmacy. I call a 3rd time, thinking something was wrong with their system. Now there's a message that they are all at lunch (ALL of them??). When I do manage to get a hold of a pharmacy member they tell me the hold was because there was a cream and a shampoo that had the same active ingredient. I told them, yes I know they are for 2 dif. applications but yes, I need them both. Great! No problem, they can be filled. I check the site, make sure all 3 prescriptions are ready for pick up and make the 20min drive to the CVS. The kid at the register brought me two of the medications, "where is the third?" I asked, "oh there's a payment hold on that one because it's $xx. "Why was that not discussed with me when I called earlier and why did it show as filled on the app?". Innocent questions, I thought and he went to get the manager so (I thought) I could get the hold removed. The manager (see pic) proceeds to tell me he placed a hold for "my safety"...WHAT? "My doctor also is concerned for my safety and she is the one who prescribed the medication, also that's not the one I am talking about". This is when he revealed WHY he's being such a d!ck, "I'm a doctor TOO", he whined. Well he's NOT MY DOCTOR and doesn't know MY health better than MY doctor, he's just a wannabe and this is as close as he could apparently get. The medication he put on hold wasn't even the one he was thinking about, he was talking about the 1st hold. "why did no one tell me this before, when I called about the other hold?" At this point he was obviously frustrated (Why? I don't know, wasn't MY mistake) and tells me "we're only human". I know this, however when I called earlier I was hung up on....twice, before getting an "out to lunch" voice message. At this point he ROLLED HIS EYES (so thinking this is not the 1st time he's heard this complaint) accused me of yelling at his staff (I didn't, I asked a question, that was it) and tells me I can no longer fill my prescriptions there. I am just crying all the way home, boohoohoo, LMFAO. read more

Go to a professional pharmacy to get your vaccines. I mad an appointment 4 days in advance to getting a Covid vaccine so I could in and out quickly. I arrived early for my appointment to check in. The tech insisted that I didn't have appointment. Once I showed him my phone with the appointment confirmation he suddenly found my appointment. I waited 30 minutes past my appointment time. When I asked him how much longer he said he knew exactly how long I was waiting and that I needed to be patient because appointments take a long time. When I reminded him that I needed the lot number of the vaccine he said "I know exactly what you need." When he returned my CDC card he said "You are very rude and you should act your age." While I did responded in kind I didn't deserve to be treated so disrespectfully. I will not use CVS vaccine services again. read more

Super rude pharmacist. I am not a fan of leaving reviews (let alone negative reviews but I thought this was necessary). I literally just moved to Chelsea from Ohio and due to COVID I have not been able to schedule a doctor appointment in the area. I am on a medication that I take everyday and the doctor I normally saw in Ohio would call it in for me. When he sent it in to this CVS location it prompted a call from a female pharmacist asking me what my address was and why the prescription was coming from Ohio. I explained to her that I had just moved to Chelsea. She then told me that she refuses to fill any prescription for anyone from out of state or from any doctor out of state (due to personal preference). After explaining my situation to her, she reluctantly agreed to fill this prescription. But she made it a point of emphasis that she would never do so again! She kept telling me that her refusal was due to her personal preference and nothing else. I respect her personal preference (I understand that maybe she had a problem in the past with something similar that caused issues). But in my opinion she could have handled things significantly better. Throughout the call she was very condescending and accusatory. She was so disrespectful and rude that even if she did let me continue using her pharmacy, I would choose not to. read more

My experience this past Saturday, 9/30/23, waiting to receive my updated covid/flu/rsv vaccines was, to put it mildly, a very disappointing one. upon arrival 10 minutes prior to my 6-week out scheduled appointment, I found myself in a line as the 8th person. waiting patiently with the other customers, this line grew to 16 in no time and my scheduled appointment time came and went with no way of expressing my frustration. it occurred to me, rightly so, that there were only three staff members in the pharmacy, all thoroughly overwhelmed with orders etc. They all appeared to be pleasant and efficient although obviously understaffed by approximately 3 additional employees. The very calm and pleasant pharmacist, KASS was not only the one taking prescription orders, checking in patients for their vaccinations but also the only one administrating the shots. This caused an huge delay and frustration on the part of all concerned. I consider this very poor planning on the part of CORPORATE CVS and should be addressed with expediency to avoid inconvenience to and loss of customers AND valuable employees. Once I finally received my shots from KASS, he kindly gave me a CVS 'goody bag' of coupons and samples including 2 covid tests (which being on Medicare I receive FOC anyway), for my patience. As it turned out, CORPORATE CVS had done away with respecting those who had gone to the effort to ensure their place in line by activating an appointment time and had instructed their pharmacies to accept anyone, appointment holders AND WALK-INS and treat them in order that they arrived. What was the point of my going to all the trouble of making an appointment??? A very dissatisfying experience and one I shall not be allowing CVS to honor ever again. Condolences to the great staff. Time to move on. read more

Worth Pharmacy in area, 6 workers and takes forever to pick up your script. Oh don't forget they shutdown for lunch, even with 6 workers there. read more

The phone system is the WORST I ever encountered. It has extremely long waiting most of time and automatically hang up after 15 minutes or so, forcing caller to call again and wait in the que. After 35 minutes waiting, I drove there and found the pharmacy was almost empty. This is rediculous. read more

Pharmacist at this location is Not nice. This is simple snd polite as it gets. Not willing to answer questions, Already drove 25", switched prescriptions to Ann Arbor . Worth the extra 15". read more

Rude pharmacy people that have no time to help customers Was hung up on cause guess she was done with my questions too bad I wasn't

I enjoy their hours, friendly staff, and conveinent drive thru, but check your script, before you leave. Mistakes happen.

worst pharmacy we have ever experienced..bcbs couldn't even believe how in helpful these people are..never going back..ever

Very friendly when you walk in but the lines are usually very long... be prepared! One of the female pharmacists is extremely rude Every time She's been working. My husband has said the same. Hard to be rude in a small town at the only CVS and not get a reputation. read more

Came for my usual refill for my antidepressant and antianxiety medication. Normally it automatically refills but it hadn't. They wouldnt help me at all. I was completely out and they told me "there is nothing we can do for you." Solid. I am sure the withdrawals will be fine. read more

Got my prescription home and there was a human hair in the bottle. I called to ask if I could exchange it and they said yes. There was no apology for the unsanitary way the Rx was filled on the phone or when I went in and had to re-explain the situation. When the tech began refilling the prescription, he counted the pills with his bare hands. I emailed CVS corporate and they sent the most ignorant non-response that made no sense: Thank you for taking the time to contact CVS Pharmacy. I am happy to clarify our medication return policy. We are not able to take prescriptions as returns once the prescription has left the pharmacy as we cannot return items to stock, or utilize the prescription in any other way. We encourage you to have a dialogue with your prescribing physician about the cost of having to get multiple prescriptions while trying to find the correct therapy. We appreciate your business and look forward to serving you again in the future. Sincerely, Gretta Customer Relations Representative DO NOT get your prescription filled here. I will never patronize any CVS locations again. read more

I love this CVS. They have lots of weekend at the lake type items, like nice flip-flops, toys, and beach balls. All this without the hectic energy of hosting to a big grocery store. Huge selection of sunscreen, and everyone is nice. Hoorah! read more

They don't answer the phone. When I did get through I was lied to. Told they had my script and it would be filled by 5:30 pm-even though it was called in at noon. It was not there when I went to pick it up. They blamed the ER Dr. and said try again tomorrow. This is the third time they lied about having a script and when it would be ready! Rude people in the pharmacy - the place where you need the most understanding!!!! read more

There is an ongoing issue with employee training (i.e., they cannot answer questions), and when I have escalated it to corporate, it falls on deaf ears. I wish a Walgreens would move into Chelsea. read more

--I have been a customer of the Chelsea CVS for 16 years. I stopped the night of Jan 31st to pick up a couple of items after work. The manager, Mark Dehner, was completely rude. While I was looking in the skin care aisle, he asked me twice if I knew they closed at midnight. It was only 1125pm. He acted like he was annoyed I was there and wanted me to leave. I asked for his name at the register by the nice young man I usually see there. I told him what happened and he apologized on Mark's behalf. I could tell he was not surprised I was a very dissatisfied customer. I haven't been back. Not sure if I ever will. read more

Absolutely furious! I had gone in to pick up a few things I needed, and was just browsing around the store looking at what was on sale shopping for items I needed, etc. After a while of browsing and picking up things I needed I decided to look at makeup products. As I was looking, the manager of the store comes up to me from behind. (Keep in mind he had to come in from watching the cameras in the back, because he wasn't anywhere else in the store as I was shopping around) and asks me if I needed help looking for something and tells me that I've been in the store for "a while" and implies that I was trying to seal something! I am leaving the store feeling very mistreated and hurt by this, I am extremely offended. I have never stolen anything in my entire life and for him to be very rude and cause a scene by telling me 1/2 way across the isle was completely unnecessary! I was only minding my own business, looking at sales, and planning on spending much more money there than I actually did after this occurrence. I debated just putting everything down and walking out. I ended up buying the one item I really needed and I won't be returning back! Horrible costumer service on his end. I was mistreated and will be telling friends and family who shop here to avoid going unless it's a dire emergency. I'll be spending my money elsewhere. read more

I too am furious with the CVS in Chelsea! Yesterday I raced from out of town to pick up a RX my son's doctor called in for him. I got to the pharmacy by 6pm. There were two cars in front of me. It was 6:02pm when I reached the window. The ladies in the pharmacy saw me but just smiled and went about their business. They wouldn't open the window. I went inside and the pharmacist told me that the computers shut down at exactly 6pm and the couldn't process my transaction. I had to drive 45 minutes each way (1 1/2 hours) to pick up my son's RX from a 24 hour Pharmacy. There, I was told that what the pharmacist in Chelsea told me wasn't true and that they could have processed my RX but must have been in a hurry to leave. This is totally Unacceptable! I was there to pick up meds for a sick child not driving through for a Big Mac! read more