I've relied on CVS for my prescriptions, but this recent experience was shocking. The app said I…read moreneeded pre-authorization, but my doctor confirmed there wasn't any issue. When I called the pharmacy, they didn't clarify why my medication wasn't refilled--they said I had a 90-day last time and only a 30-day on file. I asked for the 30 days, but the conversation escalated. The pharmacist, Alan, hung up on me. When I arrived in person, he called the cops claiming I was threatening, which I wasn't. I was told to take my prescriptions elsewhere. This was distressing, and I'm deeply disappointed by this treatment.

I have been going here for over 15 years, and the service has always been good. Would not change my…read morepharmacy.

After leaving urgent care I received a list of 24 hour pharmacies in the area.. This being on my…read moreway home it did the job! I walked in. The tech was super friendly and so sweet! She did the scripts as fast as she could because she could see I was very uncomfortable. The pharmacist is Kurt but I'm sure she needs to be being the pharmacist. I'd probably come again IF I needed a script filled after hours. The only thing about CVS I don't like....It just seems so old! Idk maybe just me? Like it needs more lighting and more color.. The fluorescent lights and gray with red just isn't working for me... But my rating is based on my interaction with the tech and customer service and them getting my scripts done!! Thanks CVS!!

Took an elderly friend there to pick up a script at the drive thru. We got in line at 1:25 with one…read morevehicle ahead of us. We wondered how the 1:30 lunch closing worked if you are already in line and no way to exit the drive thru due to curbing. Another vehicle pulled in behind us so no way to back up either and no signage to give us a clue. The vehicle in front received their script and pulled out. We pulled up to the window that they stuck the "Closed for Lunch" sign in. I spoke to the window saying we were in line at 1:25! They replied they were closed and that the registers shut down for that hour and there was nothing they could do and to "have a nice day". Do they even know what the acronym CVS stands for? I will tell you "Consumer value stores" originally but more recently CEO's have stated "Convenience, Value, and Service." Are they kidding! Time to find a new Pharmacy.

The people working slowly and the outside line is so slow. It takes so long to get your…read moreprescriptions.

If I could give this CVS a zero star, I would!…read more This CVS is a mess. It looks like a tornado hit it on any given day. You will likely find old sales ads in the ad bin from weeks prior making it difficult to know whats on sale. Speaking of whats on sale, the store lacks sales tags on sale items. You know those little yellow signs that are displaced next to items. Yeahhhh. This store often doesn't have them. The red monster, aka The Red Coupon Machine, is often out of paper or just isn't even turned out. I've often times wanted to take a swifter duster off the shelf and use it to dust the products I plan on buying that are caked with dust bunnies. When buying any food, drinks or medicines make sure you look at the expiration dates. It clear that the store lacks rotation. This store is in need of some TLC. I actually drive farther away from home just to go to a CVS that has better service, cleaner and actually has items stocked.

The manager is really nice. He let us use the 40% off for photos that is supposed to be only for…read moreonline orders. My sister's phone does not allow her to do it online for some reason. She got a lot of photos. Theh have a lot of sales for toys, Early Christmas shopping? They have a huge sale on Halloween items and candy, yum! I found great deals on snacks, some chips and candy. Lots of sales on those name brand waters core and life water. The store is really clean and organized. The bathrooms were okay compared to other Walgreens and CVS stores I have been to. Much cleaner than other stores, but not perfect. Lots of helpful workers around as well.

Slow as molasses. Always backed up. Always behind in orders. Takes them days to get back to you…read more They don't keep trying to contact the dr when there's an issue. The lines are always long in drive through and inside.

This pharmacy has went out of their way to make sure I received my medication. They gave me all…read morethe information to make it easy for me to understand and get my prescription. They also communicated with the doctor and updated me on what was happening and when I would get my prescription.

Get in line before lunch time get up to the window and they refuse to get me my medicine we are…read moregoing on lunch . What happened to customer service time to get a new pharmacy after 12 years

I haven't had any issues at this store. There's lots of parking, it's easily accessible from both…read moreNorth and South Gratiot, and I've found the pharmacy to be fast and helpful. I had some questions for the pharmacy after my employer changed our medical insurance carrier, and they were happy to walk me right through all my concerns.

I have a complaint., I walked in there and I grabbed my stuff specifically one bag of candy and…read morethere are only one dollar and $.50 so I went up to Susan at the register and my tax was only one dollar but she told me that my total was more than five dollars specifically $10.30 and I had to pay that much money for a bag of candy. I looked at the receipt and it said I owed $2 and she made me pay $10.30, yeah you should fire Susan . if you do not fire, Susan, I will not be returning to that Walgreens.

Do not use this pharmacy location if you want good communication/customer service. The turnaround…read moretime to have them do anything properly when communicating with your health insurance is the worst. Rite Aid never gave me a problem and I had no choice but to go somewhere after they closed. Transferring to another pharmacy company already because of how poorly this CVS represents themselves.

You could easily age 2 years waiting to checkout and pay at this CVS. It's beyond annoying. Last…read moretime I came I almost bought a bottle of booze just to drink it in my truck to take the edge off. And I'm a yoga teacher. I shouldn't be that short tempered. But this CVS will do that to you. I only come here for prescriptions or if me or my family is in need of an "over the counter" medication. The receipts are as long as I am tall- WTH is up with that!?! What a waste of paper. Here's a suggestion CVS- attach those coupons to our reward card and save a few million trees, and your company some $. They sell booze and beer and wine and lottery. I've came here in the past for adult beverages but because of the ridiculous check out times, o now go across the street to Rite Aid. Again, I come here because of prescription are sent here, if I or my kids ever need one. Otherwise, I'd advise to avoid this location like a plague- or these days like a pandemic.