Customer Service is nonexistent. It is quite literally impossible to get someone else onto the…read morephone to ask any questions, and my health providers could not even contact the pharmacy because their automation was too janky, and would not allow the to. Would not recommend getting any prescriptions sent here.

These people are unprofessional and rude. The new login system is flawed. I was "helped" by some…read moreone then sent to Andy. He has no empathy.

Don't use this pharmacy if you have a neurodevelopmental disorder that requires you to rely on…read moremedication in order to function. They'll treat you like a drug addict.

I have been going to this CVS for many years. I mainly use their pharmacy for scripts and have…read morefound them very helpful especially from those in the pharmacy who have been working in this location for a while . Just went to pick up my scripts and was greeted with the most odd situation in parking lot . Man in wheelchair begging for money from all those that entered CVS. Seeing that CVS workers are well aware of this they should report this to their manager because customers should not be botheredI. with this. I am considering using a different CVS . Been back a few times, no problems like before.

I had to stand in three separate lines to pick up six different prescriptions . Also when I return…read morehome I found out the information on one of the prescription bottles and the supplied directions was from October of 2025 and it is now March 2026. A pharmacy that can't get you prescription right is a little red wagon with two wheels and it needs four These pharmacists enjoy sending you to another line so they don't have to do anything also when you call this place to question the pharmacy is a nuisance . They don't want to deal with patients they only want to deal with doctors offices . I'll be searching for another local pharmacy that takes the responsibilities as pharmacists seriously .

The parking is really weird here, my gosh. It's only one way in entrance, like a maze…read more Came here to pick up batteries and the store like all other CVS's are really clean, nice employees, and quick service. The weather has changed, it's really cold outside, and it's been snowing since yesterday. Many people were picking up coId medicine and cough drops. I didn't shop for the sales today because I was in and out, but they did have a weekly sale on selected vitamins, Christmas candies, wine, and wrapping paper. If I need anything else from CVS, I may not come to this location but I will visit again.

Pharmacists are a truly busy lot these days, and most at this CVS are remarkably helpful, adroit…read moreand good humored. When someone is remarkably otherwise, it's worth mentioning since those not blessed with, or appreciative of the value of diplomacy, civility and congeniality toward customers (not to mention to be knowledgeable enough to not dispense the wrong information, the origin of this exchange) should be cited. One young lady in the pharmacy is indeed the latter. I needn't mention her name since I'm certain the other extremely amiable and courteous staff at this CVS are more than aware of her toxic attitude. Dismissive, adversarial, then outright confrontational. I'm sorry.

SO, you know.... It's a pharmacy!…read more It's MY pharmacy! They give me drugs here. It's kinda nice. They call me about my prescriptions. My insurance ran out once, and they gave me a coupon that made it so that the anti-biotics were $20 not $100. They're always nice, and pretty fast at filling your prescription while you wait. Yay! That's it.

My name is Jeff. I am giving CVS pharmacy and the store excellent review the staff there is always…read moreon the ball. I never have a problem. They're always there. They greet you and they smile at you sometimes short of staff, but that's what's going on in the world nothing to do with them I've been going to the Cvs. I followed them from the Kmart Plaza in Holyoke. I've been with them most of my life and I just wanna say to the pharmacist I forget your first names but you know who I am. If you're reading this I'm Jeff O'Connor also the Assistance helping out the pharmacy pharmacist just wanna give a big shout out to everyone there today is May 23 2026 also, it's my birthday I'm 65 today

I love CVS! I'm a big advocate for the rewards program and the coupon incentives keep me going back…read moreall the time! Good value for the most part well some of the things are a bit on the pricey side but what isn't these days

Waited 45 minutes for a RX that was called in 3 hours before & was supposed to be done at 3PM…read more(after verifying with the pharmacist himself who is still working,) & it's now after 6PM! I spoke with the pharmacist who said he couldn't expedite my prescription because "he had to get pain meds for a patient that may die!" Really?? Let's make some more drastic excuses shall we? Other pharmacist's have had this med prepared multiple times in 10 minutes or less!! The medication's are already prepackaged and you literally just have to put them in a labeled bottle. Then the cashier even offered the person next to me in line if she wanted to wait 10minutes, for her prescription, while I had to wait an hour?? Another customer was already waiting for 45 minutes & still was when I left!! They are short staffed, then the pharmacist, who was the only pharmacist there, takes off to show a woman where supplies are located down multiple aisles, wasting even more time. Very poor time management, a pharmacy technician could have easily done that task instead. Poor delegation, lack of organization, and pretty much lying straight to my face! I would not recommend this CVS Pharmacy to anyone! The only reason I come here is because it's near my house. After this I'd rather go the extra 10 minutes so I don't have to wait an hour for a prescription that can be filled in 5 minutes! The whole entire time the pharmacist just kept making excuses as to why it could not be filled any quicker (after he admitted, it only took five minutes to fill the prescription.) things would probably run smoother and go quicker if the pharmacist actually did his job and stopped making excuses. To top it off, when my Prescription was finally ready, he made me get in the back of the line where 5 people just came after I did and had been there for an hour! This was my worst experience ever! When you're waiting for a medication for over an hour, you're supposed to get called to the front of the line so you can cash out. Not waiting in line even longer! I think it's time for this pharmacist to retire, or higher some more staff or pharmacy technicians to actually do their job!

New corporate policy. No live cashiers. Self checkout only…read more My new policy. Shop somewhere else.

I popped in for a Christmas present item I knew the store would have without having to drive to…read moremany smaller stores. I walked around a bit observing the wild animals in the zoo and and after poking my head around long enough I jumped into the line with the slowest cashier on mother earth. The guy in front of me and I got to chatting coming to the conclusion that she was wonder woman helping out other cashiers with how often she momentarily stepped away from her post. I thought this line would have been quick, the people all in front of me minus the person who was getting checked out all had very few items which I thought was s godsend. Nope, fools gold. I tried to escape to the line next to me but was too late. So I stuck it out. When I finally did get checked out my five items literally took all of two seconds to process and I was out the door. I looked back and wished everyone behind me best of luck (in my mind). As I walked to the car, which ended up being on the complete other side of the parking lot, I seen the man who was in front of me in line and did I ever laugh coming to find out we parked next to one another. I said to him "great minds think alike" and laughed, "both picking what we thought was a quick line and parking away from all the traffic". Wished the guy a merry Christmas and off we both went. That's the end of my story. In all seriousness I hate Walmart and only come in during essential times like bathing products and the random bulk beverage buy (once/twice a year). I watched employees stand around on their phone, arguing with customers about what's a mountain bike and what's not (that customer should have went to an actual bike shop, silly her), and be typical stereotypical employees. The store itself was a lot cleaner than expected, especially two days before Christmas. Social distancing was clearly not being enforced (not that I care) but when mom and pop stores play by the rules and I see superstores open the floodgates for mankind it really grinds my gears. All the employees had masks and gloves on so that was a bit of a surprise. The picture I attached what these superstores represent during the busy times. If you do not have the staffing to open all the lines up then staff the open lines with employees that can keep the lines moving. What better way to minimize people on top of one another than a quick checkout. That's in for my rant. Good story with a review of my observation. Merry Christmas to all and Happy New Year!

I went to Walmart today to use their international money transfer service, and the employee at the…read morecounter was absolutely terrible. They were rude and hostile; when I asked for their name, they claimed they didn't know it while covering their name tag with their hand. Even when I said I wanted to speak to a manager, they glared at me and provoked my anger.

This pharmacy gets a bad rap. I've been going here for 3 years and have had terrific service.read more

Pharmacy sucks. Every other business staggers employee breaks so they can remain open but CVS…read morepharmacy on Boston Rd Wilbraham actually shuts down, turns away people waiting in line. Time to find another pharmacy especially since they don't even have good prices. Unbelievably bad service