Their delivery area was awful. I waited over four hours for a delivery with very little communication and then when I went to the store to get the items no one was able to help me and I was greeted by an extremely rude employee. Then when I went to customer service. There was absolutely no one who could help me in that department. I ended my Walmart plus subscription read more

So sat here for 45mins in the heat at callin and they won't answer the phone? wtf That is NOT good customer service read more

i been calling all morning all still havent gotten a hold of anyone. and yall played with my order and money as well.

This Walmart is always packed and some aisles are always messy. You can't even go in those aisles because there's no room to even pass by. There's too much stuff lying around. Many simple stuff are locked up which is totally annoying. The button to call the employee to come open up the locked glass doesn't even work so you have to go look for an employee that can open it. How about hire actual security guards instead of having the people who check receipts be the "security"? Also, those employees by the entrance/exit who check the receipts CAN ask to see the receipt, but you're not obligated to show it; you can just walk by them. This isn't Costco where you have to show your receipt because it's in their terms and conditions when you sign up... it's Walmart!! Take notes from target; barely any of their stuff is locked up. Also, the curbside pick up takes forever and the parking area for that is small and barely has any parking spots. read more

Sat in the Lego isle for an hour pressing that button, nobody came. This place sucks and so do the employees, every time. Go to a different walmart or not to a Walmart at all. read more

Great fully stocked Walmart pleasant employees and prices were reasonable and fresh produce. If I lived here I would do all my shopping here! read more

Walmart Supercenter - the produce section - Department Stores Near Me - Chicopee, Massachusetts

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I want to preface by saying I really feel for Wal Mart employees - I have some friends who either work or have worked at Wal Mart so I know what it's like. I wish they were treated better and given better pay/benefits. That said, the way me and my disabled friend were treated tonight was nothing short of hostile if not directly threatening. We went in just before closing, and by the time we had checked out and we're leaving the door we came in by was closed. They said we had to walk around to the other door then walk further through the parking lot to get back to our car. My friend has trouble walking due to a past surgery so we asked if they could just let us out the door we came in. The man said no, so we asked if he could call a supervisor. All well and good, right? Well about 5 minutes later a massive security guard comes over and tells us to leave. She said they couldn't open the door and to walk around. We continued to ask for a supervisor, at which point the guard became visibly upset with us. Another employee said to my friend "well you were walking around fine before, you should be able to walk further around to get back to your car." I was mad that she was insulting us and questioning my friend's disability. I wanted to say something back but thought it best to not provoke her, and to just let her walk away. Then 10 minutes later the security guard returned, this time with 4 other people clad in work pants, steel toe boots and black shirts. I'm assuming they were stock workers but had no name tags. I hear her say "Jesus Christ, they're still here?" Um, yes, we're waiting for the manager to talk since you told us to wait for him. At this point I'm scared. I don't know if the cameras are still on, and it's just me, my buddy and a ton of workers who are all pissed at us somehow. Literally all we did was calmly ask for the door to be opened. Finally, one of them walked us to the door and opened it with his key. Literally ALL they had to do was have us wait for the guy with the key to let us out, and instead they made a massive show out of it as what, a threat? Like wtf is wrong with you? read more

I popped in for a Christmas present item I knew the store would have without having to drive to many smaller stores. I walked around a bit observing the wild animals in the zoo and and after poking my head around long enough I jumped into the line with the slowest cashier on mother earth. The guy in front of me and I got to chatting coming to the conclusion that she was wonder woman helping out other cashiers with how often she momentarily stepped away from her post. I thought this line would have been quick, the people all in front of me minus the person who was getting checked out all had very few items which I thought was s godsend. Nope, fools gold. I tried to escape to the line next to me but was too late. So I stuck it out. When I finally did get checked out my five items literally took all of two seconds to process and I was out the door. I looked back and wished everyone behind me best of luck (in my mind). As I walked to the car, which ended up being on the complete other side of the parking lot, I seen the man who was in front of me in line and did I ever laugh coming to find out we parked next to one another. I said to him "great minds think alike" and laughed, "both picking what we thought was a quick line and parking away from all the traffic". Wished the guy a merry Christmas and off we both went. That's the end of my story. In all seriousness I hate Walmart and only come in during essential times like bathing products and the random bulk beverage buy (once/twice a year). I watched employees stand around on their phone, arguing with customers about what's a mountain bike and what's not (that customer should have went to an actual bike shop, silly her), and be typical stereotypical employees. The store itself was a lot cleaner than expected, especially two days before Christmas. Social distancing was clearly not being enforced (not that I care) but when mom and pop stores play by the rules and I see superstores open the floodgates for mankind it really grinds my gears. All the employees had masks and gloves on so that was a bit of a surprise. The picture I attached what these superstores represent during the busy times. If you do not have the staffing to open all the lines up then staff the open lines with employees that can keep the lines moving. What better way to minimize people on top of one another than a quick checkout. That's in for my rant. Good story with a review of my observation. Merry Christmas to all and Happy New Year! read more

Walmart Supercenter - What shopping Dec. 23rd felt like. - Department Stores Near Me - Chicopee, Massachusetts

Now, in this Walmart store, lot of black models' pictures, for male dressing, female's, baby's, everywhere in this store. Also, guys work for shopping carts collection, were seems all changed to black. Sometimes, security as well. For 10+ yrs shopping there, since middle of 2019, for a couple of yrs (It's much better now), there were serious bias, discrimination, and even hate crime out there. And, it was worse after complaint getting filed. Store supervisor even mentioned for a couple of times - "(Things get worse because of) Complaint against Latino??" One thing must be mentioned here- A guy who wore security suit. That was about summer of 2021. This security guy should be sent from security company, he wore a broken mask. There was a obvious hole outside of and in the central of his mask . He wasn't willing to explain why his mask was broken. How could a security guy wore a broken mask in a Walmart shopping center during covid-19 pandemic? This guy is time to time still in the store close to east entrance door. Once store lead said he speaks Spanish but no English, which could be why this guy appears rude sometimes (because he doesn't understand English). The issue is: it seems the store lead scared to send out any complaint against this Walmart security who wore a broken mask and appeared very rude because he can't understand English. The reason was explained that Walmart cannot override the security company because this guy was sent by security company but not Walmart. Or, it's up to the security company but not Walmart. Or, Walmart has to follow up security company's lead. Some like that. read more

Don't know why I even bothered. I knew what would happen based on the state of this place but here we are. Ordered a birthday cake weeks ago. It was cancelled today- 2 days before my event- because they "took too many other orders". Unprofessional, lacking integrity, and not bright. read more

Website says they have items in stock and even gives you the aisle it's in, but it's not there. There's no workers to be seen anywhere, when they do see you they dodge the customers read more

Disgusting!! This place was filthy. I stopped in earlier tonight and did a little shopping and yes they had everything I needed and more but the place was gross. And to top it all off I went to a self check out because of the 2 dozen people waiting in line with the 3 cashiers they only had. The self check out bar scanner and debit card button screen looked as if they were covered with snot and Covid-19. After checking out it was mentioned to a walmart manager but she had never to say. Never going back again. read more

I understand that retail jobs are much harder than most people assume. I'm sure there are hard workers in this store. But what the hell. How can one Walmart be SO bad? I avoid it at all costs but had to get something from their pharmacy today. They have a lot of new security measures set up, not sure how much was covid regulation and how much is just because they have the worst shop lifting problem I've ever heard. They have "security" people standing at the door, but they are literally just young dudes paying no attention to their surroundings, playing cell phone games. I don't know how much of this store's terrible vibe is employee related however, this place is seriously child abuse central. read more

Walmart Supercenter - The only products in stock... All locked behind plexiglass. - Department Stores Near Me - Chicopee, Massachusetts

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Cream of the crop come here, let me tell you. Takes all walks of life to make the world go 'round and you definitely get that here. Now there's nothing wrong with anyone in particular, but ever been on the website People Of Walmart...... This store always has what I need and then some. It's honestly huge. Thinking about it now, hours later after today's visit, I think it's got to be one of the biggest around. Some sections can seem a little "warehouse-y" but again, this store's never been for looks. Most employees keep to themselves, unless they're engaged. Which I guess is a good thing? My favorite thing about this location is that they have the deli/hot food ready for you to grab and eat. Not all Walmart's have the yummy wedge fries and popcorn chicken! read more

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Walmart Supercenter! You know what that means!?! Pretty much everything you would want under the sun! Full grocery store and car tire and lube area as well. read more

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The layout change you made in store is terrible. Now if hard to find what I am looking for, and the self checkout which doesn't take cash or give cash back is just terrible. Also to top all that off, you don't carry pant size for big people. Good thing there is Amazon! read more

Don't bother shopping here, especially if it's within an hour of closing. The employees won't help you, the management won't help either. They obviously don't want to make money. What's the point of being open after other stores close if they're not going to sell you things after the other stores close. I suggest going to Target or any other store. read more

Question if your going to lock up shaving cream, and 3 dollar shaving razors. What about customer service? At least at home depot or lowes they have a button to push for service in an isle shouldn't WALMART WALMART who is on lock down!!!! read more

I ordered a cake for my 3 year old daughter 2 weeks in advanced and the day before the party they cancel my cake order! if I can I'll give Walmart -5 stars I will never shop or order from here again! read more

Avoid this location at all cost. It does not matter if it is the 1st of the month or the 16th because the inventory is scattered in your not able to find anything and if you are able to find an employee to help you, I hate to say this but there is a constant language barrier. And if you attempt to cash out whether it's with an actual human cashier or the electronic scanning go it takes so damn long because they always break down. Avoid this location at all cost read more

I stood in line and listened to a plain clothes dressed Male, talk on their company phone about the "tight" female he was going to go watch. He was going to go find her and watch 'her tight self" up close. Do not let your wives, friends, girlfriends or daughters go here. Management was not much help. read more

I was at Chicopee Walmart today. I had a couple items in my hands already and needed hair dye. Ofcourse the hair dye is locked up. So I could hear a young woman in the other aisle talking very loudly on her cell phone. Dropping the F bomb left and right. Said when she gets out of work she's changing her clothes and going to fuck someone up! I politely asked her to get something for me. She came over, still talking with her friend on her cell phone, still dropping f bombs. She unlocks the cabinet so I can get the dye. She tells me I have to pay for it there instead of walking through the store with it. ok fine. So I walk over, the guy sitting there says I have to wait for a Manager to come over to get him a code for something, no big deal. I'm waiting and he says, but you have to give that to me. Where did he think I was going to go with an $8 bottle of hair dye? I had $40 worth of other stuff in my hands, $250.00 in cash and a Designer purse. So I handed it back to him. Told him, "I'll tell you what, you can give this to the girl with the truckdriver mouth so she can put it away. I will go to the Ware Walmart from now on where they do not treat you like criminals". Mind you, I live 2 minutes from this Walmart and 45 minutes to Ware. Never again! read more

I am so disappointed , I had been shopping for a christmas tree at walmart online and then I received a notice telling me they had a 6.5ft tree with lights on it and the picture of course looked very full and pretty and on sale for $39.00 , well of course I bought it. We put it up December 11,2021 it has lots of lights and hardly any branches!! I have to say it is the ugliest tree we've had in our 38 years of marriage. I will never order anything online from the chicopee store again !!!!!! Janet Duplisea read more

probably one of the best walmarts that i have visited. HUMONGOUS, great inventory, and- most importantly- the happiest and most helpful staff! literally, everyone was smiling and there was ridiculous camaraderie among associates. read more

Online ordering only works if the single employee doing the actual delivery to your car has literally any motivation or desire to get your frozen foods to your before they've melted. 25 minutes so far to get an order that was confirmed as ready through their app almost an hour ago now. Absurd. read more

Love it!! ... everyone is helpful!! Staff is very, very helpful and patience even with ppls attitude sometimes.... but I must say weather is business or, personal I love Walmart in Chicopee.. from the food to any items my home might need!! Thank you all for your service!!! read more

I had a 2-3 o'clock pickup. I arrived arrived 2:30 in the pickup made my call to say I was there. I waited 15 for my order and 2 more cars pull in. Their order was brought to the car before mine. The same thing happened last week. I am done using Walmart for my grocery orders. Grandma read more

Just saw a woman pull a chicken leg out of her purse and pull off a piece with her teeth in the Chicopee Walmart. Low prices and low expectations. read more

Walmart Supercenter - Grabbing some cards - Department Stores Near Me - Chicopee, Massachusetts

The worst store in the area. Employees are rude, ignorant and useless. Needed spray paint that and had to wait for 3 employees to finish their conversation , looked at me like I was bothering them. The girl would eventually helped was talking on her phone. Went to electronics to buy an item locked up, one woman rudely said she didn't have a key as they were right in her hand, asked the 2nd boy girl person who also had keys said heshe didnt have keys! Couldn't buy razors locked up cuz no one to help and if you find someone they "don't have keys"!!! Walmart, the store to offer you the worst possible experience and then check your own self put as everyone stands around talking, use paper bags the rip like tissue and to top it off they want your receipt as they treat you like a thief. It's a lie if you think the prices are the cheapest . It's also a lie that the workers are friendly ....ha! What a joke! Walmart is part of the dumbing down of society. read more

Little customer service Hard to pick up customers when they're handicapped not allowed to up in front the store. Expected handicap to walk around that dangerous parking lot and find their ride. Dirty store. Security company is extremely unprofessional. read more

Go there if you want to be ignored or wait in line because no registers are open. Who wants to go through self check out if you have a cart full of groceries. Store is poorly stocked and they have a lot of employees who just stand around talking to each other. read more

Went to the customer service center there and received help from a rude worker. I think she was a supervisor. Checking out the clientele I think I can understand, but not condone the attitude. Save that for the right people. read more

Had to call Walmart this morning 4x before they picked up and it after 8 and they open at 7am. Bought a serent collar for the dog and when I went to put it on the container was empty. I called to make sure I can explain and return the product. We'll a very rude Spanish picked up sounded like she just woke I proceeded to tell and ask and she cut me off and says you have the receipt well bring it back and they change it and just hung up with out anything. I tell you what do you have workers that for Walmart I spent 30 mins waiting to get an employee yesterday to get the dang Serento collars and I was the only customer frustrated and waiting. Chicopee Walmart (Hellmart)!! is the worst. Drive to Hadley better! Customer Service and attention is 100x better they. Chicopee are just there to be there and be paid not to help anyone. 10 yes living here and still the shittiest service! I am Hispanic and that makes me sad. Hearing it seeing it and experiencing it. Laziness is real! read more

The place is always a mad house, from parking to checking out. On top of that, the selection and service usually sucks. I mean, if you absolutely need to save 50 cents on toilet paper and are willing to park a mile away from the store, wait 20 minutes to check out, and nearly get run over trying to cross the main entrance, by all means this place is for you. read more

The employees lie about not having ps5 in stock while the Walmart app clearly shows that they had it in stock

Customer service sucks and the tire department even worse. I don't recommend this store to nobody. Is a problem to communicate with someone all the time. SMH read more

My fiancé was called for an interview and a few days after that, was offered the job. Whoever called her wasn't even the same person who interviewed her. The women left a voicemail said she needed to come in that day by 3pm i'm assuming to fill out paper work. My fiancé wasn't able to make it (too last minute), she tried calling back but she never was able to get through seeing as the women was speaking so fast in the voicemail and had a very heavy accent so we couldn't figure out what her name was. My fiancé kept leaving her information with other people and nobody EVER called back. How are you going to offer someone a job and then ignore them? Trash. read more

While in the Chicopee Walmart parking lot I passed by a bunch of syringes on the ground. As I walked in I went up to the security guard and proceeded to tell her. She didn;t seem like she would do much about it. Upon my exit from the store I told two employees at the customer service area and none seemed to care and had no interest in doing anything as the first employee. One employee said that there were there since yesterday. They know, but did not care. This is an important safety issue. For everyone's safely I immediately informed the Police when I left the Chicopee Walmart. They said they would take care of it. Must be too hard for Walmart employees to do since a private citizen can call and have it taken care of right away. read more

Fun fact: this Walmart has the most 911 calls out of all Walmarts in the country - 2-3 phone calls per day. In a 4 year period there were 2,359 calls. read more

Place has managers claiming to be supervisors. That hardly look capable of collecting empty carts. (No offense). I had an expired drivers license as my new license hasn't arrived yet and expired last week on my birthday. Along with my week old expired ID I had my social security card. Credit cards and debit cards. They would not let me return a defective item because I had no receipt and my ID was expired. Mind you. I am not driving in Walmart. I am identifying myself. Does that expire also? Am i no longer the person on the iD? This kind of logic is mind boggling. And says a lot about who they hire. Misrepresenting themselves as supervisors. That's embarrassing. read more