Absolutely love this pharmacy. Whenever I call a person answers right away, instead of an automated…read moresystem with 20 different choices when I really just want to speak to a person. Pharmacist Michael and his entire staff are just great. Thank you for all that you do!

Great neighborhood pharmacy. Always very friendly and helpful. Make it your neighborhood pharmacy.read more

Great place from food to pharmacy they have it all. Right by the Hilton very easy to get to.read more

From the owner: We are you local independently owned pharmacy. We specialize in unit dosing, compounded…read moremedications, vaccine administration, home delivery and much more. Stop by and experience the difference today.

Got a prescription and was told to start taking immediately. Went straight to CVS, was told it…read morewould take 15 minutes. Went shopping, got back in line and was told it would take another 20 minutes. The woman helping me started bitching at me telling me they were short-handed. Went home, came back in about an hour. Was the fourth car in the drive-up. When I got to the window the pharmacist shut the window in my face and screamed that he had to have his lunch and he wasn't going to take five minutes to take care of me. The ugliness in that pharmacy that people write about starts with the pharmacist and filters down to his staff. The instructions they gave me were confusing. I will never go back and have that ugly, little mediocre man fill my prescriptions.

One of the dirtiest Cvs stores I've ever been to in my life. From the rusty Cvs sign sitting out on…read morethe corner of Route 40 for 195 to the stains in the carpet and the unorganized front counter is very unwelcoming.

Closing manager moaned and groaned about me trying to enter the store 7-8 minutes before close. L +…read moreratio, do your job. Store hours end at 10pm. You should be there open the entire time until then. Went to price chopper instead.

I received an automated text from CVS that my prescription H was ready. I have two prescriptions…read morethat begin with H, so I called. After taking care of the one, "H" prescription, I asked to look at the second "H" that I have in the system. I was told that I was cutting into his lunch hour. "Ma'am, you are cutting into my lunch hour." I tried to say, "but can we handle the other prescription?" I was told, rudely, "Ma'am, you are cutting into my lunch hour". He then hung up on me. This was at 1:31pm at the Royce Circle location, over the telephone.

Typical cvs pharmacy. Location is great, it's right in the center of Willimantic. The pharmacy…read morestaff are very pleasant :)

As 10/26/23 NO DRIVE THRU due to "staffing issues," meanwhile, there are 10 people in the pharmacy…read moredepartment and 3 people serving the long line inside. WTF? How about one of those people serving the drive thru? I suspect they are trying to bump up their bottom line by forcing the disabled and aged into their store to buy overpriced stuff. I would give zero stars if this allowed me to.

I have been a customer of Deerfield Pharmacy for as long as I can remember. As I have aged. I am…read morerequired to deal with multi medications and changes. Again, this morning I called with problem a last-minute drug change, not of the pharmacy doing, and she quickly figured out the issue and offered a solution. There is nothing like a small-town business that understands their customer's personal needs and treats them like family.

My kind of small-town pharmacy! Owner pharmacists make it their business to get to know you, answer…read morequestions about your meds in "English", helpful with information about OTC products, and personable while they are at it. They feel like neighbors we can turn to when we need their particular expertise. Peg Davies

I have to give their pharmacy full credit. My insurance I'm on won't cover my medication and so the…read morepharm tech helped me and it was very much appreciated. There was also someone on the phone swearing out one of the pharmacists and she handled it so gracefully and calmly, I've got to commend her because she just kept repeating that's not how you speak to people, she's a real person and not an automation, and to please stop swearing. Love this pharmacy and their professionalism 100%.

If I could leave no stars I would. Perhaps leaving one will prove it wasn't an oversight…read more This pharmacy has been steadily going downhill since before the COVID scare. More recently I have found that when my prescriptions were complete, the text messaging system drives us crazy to pick up but then, when you drive down, it's likely the pharmacy staff won't be there. Once, I arrived at the store at opening (as advertised online and on the door of the store) and the place was empty except for myself and another annoyed patron who drove down only to find that the pharmacy was in fact closed and there was nobody to inquire as to what was going on. That day I made three trips to get one prescription, 8:15 am and then 10:30 am and was able to ask the person at the register when I might be able to pick up my order. They said, I don't know, maybe after 12 noon? I actually found them open at 3:15 pm. Yesterday I went at 8:30 and the same happened, four patrons, no staff and pharmacy closed. Clearly, there had to be someone there because the door was open and the lights were on but everyone who purchased anything used self-check out. Went to pick up groceries, came back, same thing at 10:05-I'm done! I will be contacting CVS Corporate and letting them know that they should note on their site that the pharmacy may or may not be open depending on whether the employee's decide they wish to sleep late or show up at work. Either way, I'll be sourcing a new pharmacy tomorrow morning. Someone should make this establishment aware that they won't be in business long if they continue to do what they are doing and I'm sure Corporate will love to hear that Salaries are being paid for people who don't even put in the hours for their wages.

Do not patronize this place if you are used to decent customer service. I was told because of…read moreinsurance that I must utilize CVS and called to have my prescription changed from the Big Y to CVS. I called to transfer my prescriptions and was asked the address of Big Y (it's 1/4 of a mile down the street on the same side of the road). I was told they would call me back that day, no call back for 24 hours. I finally went to pick up my meds before having to leave for a five day trip and was notified they were out of stock. They called the CVS in Enfield and expedited and said one hour. Two hours later, finally ready. By the way, this was a common blood pressure med, not some fancy pain med. They have no idea of customer service and no management.

Absolutely the worse customer experience ever with there pharmacy staff. They tell me they don't…read morehave time I will never do business with CVS again. Time to find a company that actually cares

Wow I must say, the young lady who works in front who rang me out was the most kind and caring…read morewoman i have ever met. Her name i believe was Taurus or Tory don't remember. The best laugh i've had in a long time, truly amazing service will be going back just for her. Reminds me of my daughter who passed away last year.

I don't suggest anything will change because I'm sure 1,000,001 people have wrote this place up or…read morethe one in Vernon. However, when you're in line for medication and there's 15 minutes left before they go to lunch and you get the window slammed in your face after you've been sitting there for five or 10 minutes?. You'll see why there's so much frustration. I think that's all I need to say to people. But I will tell you it will be things like this that will make many people leave for better customer service.