This used to be a very good pharmacy with a knowledgeable and helpful staff. But in the last two…read moreyears or so things have deteriorated. The location is chronically understaffed and service is abysmal. Pharmacists who previously were happy to share their knowledge, answer questions, or make a call to a medical (or veterinary) provider are now brusque to the point of rudeness. Lines are long; the person working the counter also covers the drive through, and two or three phone lines seem to ring incessantly with no noticeable response. When the time comes for the pharmacy to close for lunch, the window comes down abruptly and people who are waiting in line are out of luck. Corporate officials have clearly made the decision to cut expenses without regard to customer satisfaction or employee wellbeing. (Indeed, employees make no secret of their dissatisfaction with poor working conditions, which only adds to the general dysfunction of the facility.) I've continued to use CVS because the West Main Street location is near my home and also convenient to the local hospital and my physician's office. Also, I'm a bit lazy and I assumed changing would be a hassle. But today I knew it was time to make a change. A drug I've taken for several years (Quinapril) was up for refill and Id tried unsuccessfully for several days to do it online. So, I decided to stop in to check the status. Instead of getting an explanation or advice, I wound up in a loud and sharp conversation with the technician and the pharmacist across a filled lobby. No information or real answers, just confirmation that they didn't have the medication and had no information as to when or if they would ever have it again, along with a throwaway comment that I should try a "non-CVS" pharmacy. That was all I needed. I went to the Walgreens location in nearby Heath, and had an informative conversation with the tech and the pharmacist on duty. I learned why Quinapril is becoming hard to come by and also that there are several reliable and readily available alternatives. After a quick call to my doctor on Monday we'll have everything squared away and I'll be able to pick up my prescription at Walgreens on Monday afternoon.

Only one pharmacy technician knows what she is doing. Staff is slow, uninformed and not pleasantread more

My husband & I have had surgeries in the last month. It took my husband to go into the pharmacy to…read moretell them his wife needs her pain medication NOW to get them to prepare it. Then yesterday the hospital called my husband to tell him he was taking the wrong meds for his UTI. Walgreens had the order by noon but it was not ready until this morning.

I went to pick up my prescription of 90 pills the bottle said 90 by only had 30 pills in it the…read morepills were Adipex I wanted to confront the pharmacist but she wouldn't come talk with me. She just put 60 more pills in the bottle and sent me on. Totally convinced she wanted my pills so I did call the pharmacy board and report it. Just beware

This store has went downhill so bad lately. Always a mess, everywhere. I have taken a leap and…read morestarted going to the Walmart next door, which I never thought I'd do.

Horrible place. Ordered and paid for an item waiting for almost 2 hours with a crying baby just to…read morebe told I have to wait for a text to get my item. I waited and was texted it was out of stock. Rude staff horrible target. Will Never shop here again.

Been here several times, and reviewed it. Why does Yelp keep pulling reviews? I doubt I said…read moreanything offensive. I don't doubt that I gave it a bad review. And this one is fairly negative too. It's Walmart. So, chaotic parking lot, chaotic aisles, mentally disturbed customers (explains my presence,) staff who are former customers and just as clueless. I tried to pop in for three things. The place is so big there are multiple places for each thing, so you have to wander the whole store. Pillows? Three places that I saw, probably more. Oven thermometer? Actually, most of the kitchen stuff is in one place, so this didn't take too long. Health and beauty? All sorts of items scattered along one entire side of the front of the store. I would have asked for help at the pharmacy but there was a line, and I had to brave carts and customers at random angles in the aisles. I left as soon as I could. Which was awhile later, because half of the self-checkout stations were closed, and customers at a couple others had issues and were waiting for the clerk. Who was helping another customer install an app, and taking her sweet time. I heard her say "and it tells me how much time I save at Scan and Go" and bit my tongue before I asked if that was measured when all the self-checkouts were operational and available. Two stars because they did have most of what I needed, at reasonable prices. But I am questioning the life choices that led me here.

It is WalMart in Heath... What more can you say - except I miss having real cashiers this self…read morecheck out sucks...

I thought I was doing the right thing by supporting a small local pharmacy. They closed without…read morenotice and now my medications are in limbo. They transferred my stuff to another pharmacy who can't even fill the prescriptions. They chose to send them to a pharmacy in the neighboring town, gave me no options. Now I have spent TWO DAYS trying to get medications sent to another pharmacy. I will literally never use a small local pharmacy again. They've cured me. My prescriptions are too important to spend days trying to get.

The woman with the long dark hair is very rude. She wasn't helpful, didn't want to talk, mean look…read moreon her face, turned me away for a pre-authorized medical device. Had never been there before and will never go there again.

Terrible experience. 45 minutes wait to get a simple antibiotic filed while my sick child waited…read morepatiently In the back seat. Upon pickup at my estimated time it hasn't even been mixed yet, another 10 minute wait. Not to mention this was at opening time on a weekday, not a busy time. I'll stick to Walgreens from now on!

Outstanding, always on target and treat me like family. Makes sure I understand my medication and…read morethe staff is friendly

Great service. Great prices. Been going there for the past…read more3 years. Service is quick and accurate. Very pleasant staff.

Great savings! Friendly folks. Helpful. Outstanding customer service!…read moreThey remind me of the kind of small town personal pharmacy I grew up with where they treated us like a family member.