First off I cut my hand on the door as I entered ( not sure how). The line is huge at the Pharmacy all the time. I waited politely for my turn. I had recently moved to area and wanted to have the prescriptions changed from one CVS to this one. Once it was my turn, the cranky older very unfriendly woman annouced I was in the wrong line, that I needed to go to the other one and her exact words were: Good Luck with being waited on over there....Actually I was taken quickly and politely by the other woman running the other desk. I am currently on my way there to pick up another prescription. Wish me luck read more

Pretty dire pharmacy. To start. The staff themselves could do with brushing up on their people skills. Little desire to communicate nicely. And then numerous lies while trying to get prescriptions for my son. First lie. 'We are waiting for the prescription '. Wrong. You have it. But you asked doctor for an alternative .... The reason for the alternative. They told me 'it's no longer approved. '. Wrong answer. According to FDA Orange book there are 11 approved versions of that medicine. It kept going with the lies. They didn't like it when I pointed the lies out. Never a good idea to lie about stuff like that with someone who works in pharmaceuticals industry for years and knows how to find information out .... Clean up your act CVS. read more

IThe Pharmacy in Holden has to be the WORSE drug store I have EVER used! It's small, ..no.one ever smiles, it seems like we, the customers, are bothering them The scripts are hardly ever ready The "techs" running the registers and phones CANNOT answer questions, they just push you off to the Drop Off window or just keep repeating themselves. I had a message indicating that my husband's prescription would be ready today after 4:14 pm This morning that message was gone and the one attached to this message was there. We called and she couldn't tell me what it was because all she saw was that thete were no prescriptions for him I repeated my question. Same reply...must not be there. We'll, I didn't make up a CVS screen and write all that verbage. Calling does no good If your system automatically generates messages...MAKE IT KNOWN. I know that Aetna owns CVS and I have Aetna, which I happen to like. I have LOTS of prescriptions and I get them all through CVS, but there are two Walgreens in town and a Walmart not far away. I'm seriously thinking of changing unless these so called techs get more education and learn how to smile. read more

CVS Pharmacy - The tech couldn't explain what this was because it wasn't showing on her antiquated screen - Drugstores Near Me - Holden, Massachusetts

my experience w/ CVS, Holden MA overall has been pretty Good. My complaints are For CVS ThemSELVES; pharmacy appears Understaffed, ridiculously little amount of space for them to Work & Stored meds properly. Almost ALWAYS Out Straight. For the reasons I said; UNfair to the staff that Tries their BEST w/ the Very miniscule space & lack of help. read more

CVS Pharmacy Holden, MA The only prescription this pharmacy can fill is frustration. I received what I would consider decent service for many years, however, I've become increasingly dissatisfied with the pharmacy staff, pharmacists (with one exception), their customer service, and general unreliability of this corporation. I manage prescriptions for 3 of my children who are at life threatening risk without taking them daily. After calling several times to ask if a doc had called in a new script, I had the doc paged. He called me back right away to say he had faxed it over. I went in to pick up the medication and the staff looked at me with blank stares. They checked their records and said they didn't see anything. It was only when I persisted and told them I'd spoken with the doc that they dug a little deeper to find the script in some sort of "on hold" status. Already my son had been without the med for a few days. When the staff member realized what had happened, no apologies were offered, and I was told that due to my insurance, this was a glitch that was out of their hands. Whaaaaat????? If I hadn't pushed, we'd still be in this hell loop of doc vs. pharmacy/ I had another similar incident where the pharmacist had to perform some sort of manual override on the weekend to get insurance coverage for a script, but made sure to lecture me about being better prepared and contact the doctor sooner!! I was dumbfounded!, I'd just explained to to another staff member that I'd called and emailed the doc multiple times but the pharmacist had to have the last word, Both incidents and many more over the past year, have been due to lack of thoroughness on the part of cvs pharmacy staff, issues with their online refill process, and assigning blame to the customer, repeatedly and without cause. It must be my fault, right? My kids need these meds to maintain a normal semblance of life, without them, it falls apart fast and CVS is just not on my side! read more

Seemed like everyone who worked there hated their lives, no one was helpful, especially the pharmacists. One cashier wasn't wearing their mask fully and nobody in line was standing on the 6 feet apart spots on the floor. I used to love this CVS but over the years this place went wayyy down hill. Sad! read more

Absolutely avoid this pharmacy at all costs. I've been on the phone with Insurance/doctors office/cvs for a combined total of about 2 hours between yesterday and today trying to get my prescription filled correctly. CVS got the authorization from Insurance and the explicitly worded prescription from the doctor with the exact quantity of doses, and they still gave me 1/3 less than needed. Absolutely ridiculous. They claim it's because it's not legal to give more, but if that's true, they broke the law the last time I filled this prescription. Pharmacist is either a liar, or breaking the law. Either way, you should absolutely avoid. And if that's not enough, another one of my medications is a schedule III drug. Heavily regulated. They filled 1 50mg supply AND the 70mg supply I actually needed, and tried to offer both (illegal). They've also repeatedly filled prescriptions that I've repeatedly told them I no longer take. I'm not even sure what prescription they're filling it based on, because my doctor stopped renewing. This pharmacy is a mess. Avoid it at all costs. If messing with your medications doesn't scare you off, I should warn you that if you ever have an issue, you will be rudely confronted right up at the counter, in front of a line of customers, and through and incredibly rude tone. Just avoid. CVS is not worth the hassle. read more

Ever asked to use the bathroom at CVS? I have never even one that is clean. Just seems like a Pharmacy would have a clean bathroom. Check this one out and take a look at the eye wash station. The inside of the back of my 10 year old toilet is cleaner! read more

We have been using this pharmacy for many years and have never had a problem. The pharmacists and staff have always been extremely helpful and accommodating. We are so lucky to have CVS in our community. Thank you for all you do! read more

We have been going to this CVS for 18 years and never had a problem. They have always been pleasant and responsive - we've never encountered the rudeness a few others have written about. Our prescriptions have been filled promptly and correctly. read more

you have to be kidding me a large corp. with crappy phone service today 11/14 all day no phone from doctor service..went to rite aid...guess what same drug but 50 per cent less guess where business will be next time read more

I only gave 3 stars because I think that the toy cars there are 6 bucks and that is way to much money for a little toy car

I am writing regarding the pharmacy, NOT the front of the store. I went in to pick up a prescription for my mother. It wasn't available, so I waited in the consulting line. And waited...and waited. I waited at least 20 minutes. There was a man being served that entire time. Nobody said a word to him. Nobody said a word to me. I felt invisible, like time had stood still. I called on my cell phone to the pharmacy while I was in line, and she picked up right away. She hung up as soon as she was told that I was in line. So I left, and called half an hour later. Because I couldn't remember my mother's year of birth (I was off by one year) they could not help me. We have been doing business there for thirty years. Customer service is not in their skill set. I was angry, and four hours later I still am. My mother is 100 years old. I thought she was born in 1919. It turns out she was born in 1918. And they couldn't cut her and me any slack. It was not a narcotics prescription, just a nasal spray that required a script. Terrible, terrible customer service. read more

Outstanding customer service! And the bathrooms were clean! Some people expect so much of the employees, like keeping bathrooms clean, etc., and these employees deliver! Ever asked to use a bathroom at a CVS? They are clean and tidy. The only time a bathroom would be anything less is when a customer makes a mess and doesnt clean it up, and no one brings the customer mess to the employees' attention. This CVS is the place to shop! read more