A Small Town market what else would you expect. It's not perfect but it is a hotspot for the locals. Their services include self-checkout and instacart, even Hannaford to go and they will bring everything you ordered to your car. Lots of parking, staff seems friendly. This is a staple in North Brookfield and if it wasn't here there would be a problem. Their pharmacy is nice and convenient, I have all my prescriptions sent here as I am also a local. Nice little market in a nice little town. read more

Good selection and friendly staff; store is always well kept, clean and organized. Has a staffed deli, seafood, bakery. Somewhat smaller location when compared to a city; expected with location. Amazing what they fit into location (even has a mini hot bar and olive bar, well kind of). Little make your own pizza section is nifty. Only issue I ever had was 1 moldy items; impressive considering 200+ times i've been over years (was a pre-made calzone, must of been packed hot). Details: Produce: Often fair to good; no real issues other then missing less-common items at times ie; (cilantro, small bell peppers, etc). Veggies are decent and no real complaints. Fruit is also fair to good; sometimes avocados, tomatoes and grapes can be more B quality do to green-packing. Apples are usually excellent with local orchards. Cherries in summer are always fantastic. Meats; typically well stocked; will be outages/missing items at busy times. Pork is is very affordable and often a bargain, overall ok meat. Steak/beef is outrageous (but it is everywhere now) and quality is hit or miss, not alot of stock / selection. Chicken: mostly ok, good selection, usually in stock. hotDogs, hams, bacon, sausage: always fully stocked and good Turkey; never in stock (sad face) Coffee, drinks, almost always well stocked; great selection. Bread isle is probably the worse (still not awful); often un-stocked or missing items; tends to be the more messy isle. Pricing is always moderate range; average full cart ranges at 200-250 range if I am not paying attention. Some price shenanigans; but not awful (they all do it). (My seltzer and coffee beans seem to be hitting inflation like crazy) Staff; always friendly. Lines; not bad, no more than 5mins usually. Covid lockdowns; pretty much gone; no stupid isle markers / arrows, dirty looks or other forced mask mandates. People acting like humans again (always a good thing). read more

Management at the North Brookfield, Ma. store is useless, they are sad jokes. Deli was closed during the day. I had to buy for a large party and asked why it was closed. The managers, (3) on duty that day said they had two employees call in sick who normally work deli. I asked why the managers themselves could not cut and serve the deli meat to customers and they all stated they are not trained how to do it. What ever happened to the concept of a manager leading by example? How does one become a deli manager and NOT know how to slice meat? Apparently is easy to become a manager at the North Brookfield store if your useless. Prices are jacked up much higher than other so I'm glad I ended up buying elsewhere. I will never step foot in that overpriced and poorly managed store. NOT GOOD AT ALL! read more

In reality, if I could, I'd give this place 2 or 3 stars on some things, higher on others and 7 or 8 stars out of 5 on one employee that really goes above and beyond, which averages out to 5 stars! This place is clean, at least fairly clean, there is a lot of foot traffic and maybe the wet weather a factor, but I think the floors could be cleaner to be honest. I don't notice a problem with things being not in stock, with the exception of Wheaties several months ago, but Wal-Mart and everyone seemed out of that at the time; perplexing but true. The chicken patties were out for some time once, but after I mentioned it and got an inconclusive answer, they were back a couple days later. They were out one more time, and I intentionally talked loud so a worker could overhear me. They never were out again except maybe once briefly, in fact they are usually plentiful now. The selection is good to great, as is the organization for the most part, but I can't understand why some things are where they are, the mac and cheese in a box for instance. The employees are generally OK or a little cold and rude. Like most places I go, I get asked all the time "Can I help you?", and I know it is not politeness or professionalism, but said in a suspicious way like "buy something or get out". To be honest, I have only been asked that twice but both were quite recent. Let's just say up front I come here alone, sometimes I buy things and sometimes I don't. Sometimes I just play the lottery. More often than not, I am here with my brother who does the shopping. Regardless, I speed walk around the store several times in a short time for exercise, to collect my thoughts on what I need, or to build up my nerve to face whoever I encounter in the front. The produce manager seems inwardly suspicious but outwardly friendly. I don't deal with the deli much, but they keep their eyes on me. I have never seen anyone buy fish here EVER, and we are talking many years. The meat and grocery people are generally OK, but a young kid stacking shelves and an older manager guy near the meat section asked if they could help me find something. An evening manager gives me dirty looks, but I noticed that's how she usually is whether I am near or not. The bakery manager seems the same way. A large lady in front gives me bewildered disgusted eyes and a funny look. Some pink shirted manager stared me down every time he saw me, although he has since stopped doing that. Even some customers do that at times for no apparent reason; I will leave it to the imagination how that makes me feel or how I want to react. The cashiers are OK, one a little better, and then there's one that intrigues me who is actually nice at times and always respectful, a breath of fresh air for sure! This one employee, first in the front end and then in the courtesy booth most of the time, is impressive to say the least! She must have started in the last few months maybe a little longer. At first, I saw her talking to bagboys and she did some kind of impressive crane kick or something in front of them. I got the impression that she was someone who talks a lot and does little. Wow, I couldn't have been more wrong! I have seen her many times since, and have never seen her standing around and talking (some others do this even as long lines build) EVER! Prior to frequently working the courtesy booth, I saw her scurrying around like mad putting items in a basket back on the shelves. I thought I was a speed walker but she could go around the store at least 4 times to my one and had a basketful of returns put back in no time! It is also refreshing to see a young woman that is not overweight. She is just the right weight for her size and petite, but she can push a large load of carriages with the best of them! I thought she was cold at first as a cashier, but she was warm and helpful for the most part ever since. The last time I was there she managed to help me make less of a knuckle-headed buffoon of myself and reminded me to grab a second bag and my phone, with a giggle and warm smile. She got friendly in an instant and was very pleasant, when most there seem to treat me like a disease. The chicken patties stay in stock now where there was a problem in the past. I can't complain. Thank you amazing courtesy booth girl! read more

Clean, organized and well lit store with great fresh produce and friendly, polite employees!

Whoever does the hiring should be promoted because there are some really, genuinely nice and helpful people working here! The prices are always very good on most items, and living just down the street, I am here quite often. The only reasons I did not give 5 stars is 1) They can never keep items stocked. When I need something, I can come in one week and have no problem getting it, but the next week, there is none. This happens too often and with a lot of items. It's too bad because I hear folks complaining about this regularly. 2) They are only open until 9pm. Just about every other business in the area closes early as well. If this place was open even until 10pm after a super busy day, it would be perfect. & 3) The carts made especially to hold baby carriers are tucked wayyy behind all the rest, making it pretty pointless to even have them. I have said something to management before (when I had a newborn) and they moved them up to the front one time. After that, they were shoved way in the back again. All in all, there are nice kids working here, but please keep items STOCKED and move those carriages for the babies! read more

Always very clean and neatly organized. Never had an employee that couldn't help me if I was looking for something. Check out is always pleasant. Quick, nice, and often they even have Baggers on hand. Very professional and I'm so glad they're just down the road from me. 5 stars! read more

Always a great deal, even cheaper than Wal-Mart. Nice people, good hours, excellent service, great sales and in-store specials.