Just now (5pm) the so called manager on duty was rude to my fiancee who doesn't speak English very well.. in the sleep aid section, she moved a tray out of the way so she could see what see needed and he was rude to her and when I stepped in to correct him he started getting rude with me.. I told him to "shut up" a couple of times before my fiancee had to step in-between us.. he was antagonizing me to "do something".. he also said "what are you gonna do".. I live here 6mths out of the year.. I graduated H.S. here... I grew up here in the 80s-90s... This is suppose to be a tourist destination?? And this is how you treat tourist not to mention locals?? My fiancee wants to talk with the owner or upper management tomorrow (what we were told, will be in the morning).. before she heads back to Colombia... very disappointed in this cvs management.. I guess I'll get my meds somewhere else.. online for the win!! read more

I picked up two prescriptions today at CVS Roosevelt Blvd Key West Fl. 33040 at approximately 1 pm. Fluticasone Propionate 50 mg, and Amoxicillin CLAV 50 mg every 12 hours. Staff was efficient, friendly and explained side effects. Store was clean well stocked. After I paid and collected my prescriptions I asked guise the rest room. When I entered the stock room the door was too heavy for me and pushed me back. When I opened the restroom door due to its weight again door pushed me back again. doors were the least of problem. Bathroom was filthy and needs to be cleaned. Please have someone check this bathroom It does not reflect the standards of CVS. Suzanne Cohill 443-839-2066. Iam posting this to improve bathroom facilities for staff and customers. read more

While traveling, my pen tips for my insulin pen were damaged and unusable. Even with a copy of my Rx in hand, they refused to fill this in time. I was told I'd need to wait and could have them at the end of day IF they could verify the Rx. Wow. That's a dangerous policy for people who are insulin dependent. read more

Horrible customer service, just go to publix instead. The first thing the cashier, leala, said upon coming up to me was to rudely inform me that all the snorkeling gear and sandals were absolutely non-refundable. Not only did she not offer to help us she was aggresively insinuating/stereotyping that we were going to return the goods after we purchased it. read more

The store is dirty. Aisles are a mess, not organized well and hardly passable. Staff is rude and limited. The pharmacy is lazy. My doctor telephoned a prescription in 6 hours earlier. I arrived to pick it up to be told that if I hadn't come in today they would have felt like filling because they were over whelmed. I was told to come back in 1 1/2 to 2 hours. All for the pharmacist to put a sticker on a box of liquid medicine in a bottle he didn't even have to fill. The outside of the store is a smokers lounge. No kidding about 10 people standing/sitting outside of the store smoking. Some waiting for the bus stop in front of the store and others just bums begging for money as you enter and depart. The parking lot is ok, but tight and full on the day I was here. read more

My family and I just arrived today 11/22/2022. We ate an early dinner at the Brewery and set off to discover the town. My husband's stomach was bothering him, he wanted some PemtoBismal, so we headed for CVS. It was only 3 blocks from where we were. I said , "Let's go I have to go to the bathroom." I have thyroid disease and IBS. I had to go! When we arrived I went straight to the back of store looking for a restroom, I even accidentally set off an alarm looking for someone to let me into the bathroom. When I found the bathroom I could hear voices behind another door. I knocked and asked,"Where can I get a key for the restroom." Nancy informed me that the handle was broken and I would have to go elsewhere. I ASKED, "Where?" She told me across the street at Ron Jon. I ran out of the store with my 15 year old son in tow.....My medical conditions got the best of me. Just as we arrived at Ron Jon, my body let go. In public. I'm 51 yes old and couldn't stop shitting my pants on a public street in Key West FL with people all around. My family and I quickly went into Ron Jon who delightfully told us the restroom was upstairs. I got in the elevator, still unable to control my bowels and the emoyees there took me straight to the bathroom and shopped for new shorts for me to change into. They were sweet and helpful. But I was humiliated. I cleaned the bathroom, toilet, floor and myself. My husband paid for my clean shorts I changed into. I threw my underwear and soiled shorts into the garbage and tied up the bag. Next I had to let the staff of Ron Jon know that I had cleaned the restroom, tied the garbage bag up, but it needed to be taken out. The girl told me that she was so sorry. They have multiple people daily, asking to use their restroom because CVS's is broken. She inferred that it worked. My family and I went back over to CVS to purchase the Pepto my husband wanted. I asked the front help about the bathroom. They again said it was broken. I asked them, "Where yo you go the bathroom while you are working?" They both both shrugged their shoulders. Then an employee told me that he peed on the stairs, gesturing towards the doors. I asked to speak the the blonde manager, shrugs again. An employee told me she had left, leaving the male employee to deal with her dishonesty. Finally got a name of Nancy. Toilet is supposed to be fixed tomorrow in the morning. I'm here for a few days so I'll be checking it out. Shop anywhere else. Such a humiliated experience for me. read more

I am currently sick with just a regular cold, and unfortunately I have a pretty rough cough but negative for COVID19. Upon going in to CVS for some DayQuil I was getting a lot of dirty looks due to my cough (coughed into my elbow of course) but the cashier Lilowtie was incredibly kind to me. She asked if I was sick and I was prepared for a severe line of questioning but she expressed genuine concern for me, asked if I wanted to see the doctor and was just so calm and nice in this crazy time. Thank you!! read more

Great customer service specially if you don't feel well the pharmacist is very knowledgeable and caring hard to find nowadays. Even helped me find what I needed in the aisles. Highly recommend this CVS in Key West read more

WORST CUSTOMER SERVICE ever dropped off my sons prescription came back three days later to see if they had it filled , got no telephone call to let me know, could not refill it told me I had to wait two weeks and then I asked them if they could call another CVS to have it and the lady looked at me and said NO so RUDELY, so she couldn't be bothered to call the other CVS to find the script for my 6 year old son and and you call that great customer service watch out for the African-American woman that works in in the CVS pharmacy she is rude! Beware... I highly advise going to ANOTHER CVS if you don't want to be treated with a bad attitude. read more

Glad there here I'm a couple minutes early but I need to drop off my prescriptions . I travel so CVS Is a life saver nationwide because I can get my prescriptions filled at any of them. The pharmacist are really good at answering questions. read more

I am a pharmacist, I unfortunately would like to give this pharmacy 1 star. The reason being, the staff, they are malicious and completely oblivious to human dignity. I would like to add that this was a late night visit and no pharmacist wAs present. I felt that the staff felt inconvenienced to provide me with medication. This made me feel so vulnerable, being a pharmacist aside, what a pathetic site claiming to provide "professional services". I will not name the staff or attempt to describe the staff but they were working dec/3/15 evening around 12pm. This location will forever haunt me as a place no one could possibly feel comfortable. read more