I just have to say how much I always appreciate my experience at this CVS, especially because of Bryan. He is always incredibly friendly, helpful, and genuinely welcoming. You can tell he really knows what he's doing, he's knowledgeable, attentive, and takes the time to make sure you actually find what you need instead of just pointing you in a direction. What really stands out is that he goes above and beyond. Whether it's answering questions, helping locate products, or just making the interaction feel easy and positive, he consistently delivers top-notch customer service. It honestly makes a difference when someone cares this much about their work and the people they're helping. Bryan is a big reason this location stands out. CVS is lucky to have him! read more

Today I stopped by this CVS on the way to the beach for a bonfire. Bryan helped me out. Not only by telling me where all the supplies I needed were but he physically walked with me to the aisle and made sure I was taken care of. He saw I was anxious and he didn't hesitate to help. His customer service is unmatched. Truly so kind and helpful. But it doesn't end there. He saw I was struggling with carrying my firewood to my car and he kindly walked out to my car to load it inside! Excellent customer service skills. He deserves a good raise! read more

The people who work in the pharmacy are beyond rude, and RXs are not timely. To this day the rudeness continues with some of the pharmacy staff. I've also had the wrong prescriptions handed to me. I've had to wait to review something that I had already reviewed for absolutely no reason. It wasn't a new prescription. read more

On September 14th, I visit the CVS Pharmacy located at 8831 Villa La Jolla Drive in La Jolla. Normally, I would avoid CVS due to a poor experience at the Mira Mesa location. However this visit was noably different. The nurse, Anna Hovack, provided outstanding care. She was professional, courteous, and maintained a welcoming demeanor throughout the visit. She consistently smiled, expressed genuine appreciation for our visit, and create a very positive environment. When administrating the vaccine, her technique was exceptionally gentle- so much so that injection was barely felt. Thanks to Anna's professionalism and kindness, CVS has redeemed itself in my view. However, this positive experience applies specifically to the La Jolla location read more

This CVS has gone practically forever with a restroom that does not operate, at least not for customers. Every time I come here, I check to see if the restroom is usable and it never is. Therefore I avoid this CVS whenever possible. read more

I've been here twice in two weeks. Once to get passport photos and their photo was down, and once to drop off ups and this was also down. So unhelpful and the staff are so unconcerned with the fact that nothing works. Would give zero stars if I could. Find another CVS. read more

Waited for Tylenol prescription. I was told it would take 15 mins to fill turned out to be 40 mins. The entire time they were all talking amongst each other. read more

Daisy is one of a kind. She's very thorough and helpful and she goes above and beyond to help you find what you're looking for this is a late review. It's been months since I visited, but she still stays on my mind because of how awesome she was. I love to see people who love to do what they're doing and do an exceptional job at it as well read more

Daphne in the beauty dept. was absolutely amazing! Daphne provides excellent professionalism and is very knowledgeable! Daphne always goes the extra mile and gives us premium customer service. We appreciate the enjoyable experience Daphne creates each time we go into CVS! Thank you for all you do!!! read more

Whoever manages this store is a failure and should return their salary immediately! I frequently purchase lottery tickets and CVS gladly takes the easy commission but is an utter failure for cashing the winners often with excuses that at 8:30 am they don't have even $10 in the register. If that's not the excuse I get, then it's the machine is broken, and I should go to another store about five minutes away to cash tickets. I have encountered problems about not being able to cash / buy tickets at least 8-10 times in the past year or so. I am going to report this store to the CA lottery commission as they don't deserve to sell lottery tickets if they can't cash them for miniscule amounts or even just replays. I have never faced such problems with any other store. I'm not going there to buy anything any more. Good riddance. read more

They never call me back. It says to try and use the app to send them a message and get a call back. I use the app to send a message. It shows it's received and nothing is ever done until I actually go into the store and wait in the long line just to ask them to refill a prescription because they won't respond via app (multiple attempts over multiple months), or call back or answer the phone. No way to get in touch with them and they ignore you until you walk in... then once you walk in they're pretty nice. But it's unreal to me that I've tried to refill a medication using every means possible and it's ignored until I actually go into the store. This happens every month. read more

NEVER go to this CVS MinuteClinic! I am being charged extra fees for my visit not covered by my insurance. The nurse I spoke with did not advise me about this during my visit. Aside from that I waited over an hour for her to see me for less than 5 minutes, in which she just scanned my insurance and sent me to Quest Diagnostics instead. Nothing but a waste of my time and money. read more

Please go to this pharmacy if you want to pay the most out of pocket possible for you prescription. The head pharmacist on Saturday told me the price was $86 for my prescription. I told him I had a good rx coupon which would reduce the price to $48. He told me he couldn't use it because he couldn't change the prescription from generic to name brand and that he would be happy to sell it to me for $86. I then went to Vons with my prescription and they filled it through my insurance for $20. The CVS pharmacist was so frustrating because he seemed to really enjoy not being able to help me and to go out of his way to put up blockades. If you want a pharmacist to help you go to Vons Carmel Valley. Stay away from this CVS Villa La Jolla. I also will join others in changing pharmacies as my experience was so unpleasant! read more

This incident happened around 8am. I Went into the CVS store. The lady who assisted me was Nan. I asked for a charger and she was acting as if she didn't want to help me out at all. She was incredibly rude and mean and made fun of my voice. When i asked her about it, she was cutting me off and telling me have a great day trying to get rid of me and get me out of the store. It wasn't a great day being assisted by her. I asked for the manager and she told me that the manager was not present. She told me that she was just joking. She wasn't joking in my opinion. She was incredibly rude. I guess CVS treats all their customers like this. Avoid CVS or avoid the individual Nan if you can. Lan is a terrible female employee. read more

Clerks in the store are great. Pharmacist Marissa is the rudest, most dismissive employee I have ever encountered in the more than decade I have gotten all my RXes and much more there. She would flunk charm school. Counter productive. The kind of person who would lead someone to change stores if not companies or get home delivery. I gave CVS a 3 star because of the front store hardworking, courteous clerks and others. read more

Daphne at the ear piercing station was amazing. She was so patient with my daughter. She gave her time to breathe and recalibrate after the first piercing. Then she explained how to keep her ears clean. I would definitely recommend coming here for ear piercing. read more

One star! Another complaint about finding this 24/7 location closed at night. In this case, after midnight on a Thursday. A note about the closure on the front door. But giving a bonus star because after being stuck in the parking lot, I discovered the Ralphs across the street had the same drug for $6 less! That was in addition to having the same $5 off coupon in the Ralphs app. :-) (The La Jolla Ralphs is no longer 24/7, shutting down 1am and open at 5am. But that worked out fine for this late night trip for a pain-reliever for my teenager.) read more

The pharmacy is terrible. Long lines and error laden! The Automated system doesn't work most of the time. Also gets a lot of sick college students in there looking for relief. read more

Minute clinic visit was quick and efficient. I was able to get my vaccine and blood pressure reading no problem. I have no idea what it will cost me. The store itself is depressing. It's just got this vibe. The man who checked me out was very slow and not friendly in the slightest. I mean I felt like I was truly imposing on him because I decided to get a couple energy drinks. To be fair I first tried the self check out and it was just a crap show. I have used self check out A LOT and this one kept glitching. Gah! I was happy to get my appointment done with no wait, so I'd consider this minute clinic again. I would not however come here for just shopping. Oh! The refrigerator section isn't very robust. They did have a nice looking take away snack. But that's it. Man they really took the shine off of my morning ... but never fear I know how to get back my pep! read more

CVS Pharmacy just keeps getting worse. Read my previous review for context. (A) Except for the pharmacy, everything else has a 50-100% upcharge. It's laughable--perhaps even deceitful--that CVS boasts about how much savings you get. Coupons generally only bring down the price to match competitors' regular price. What a joke! (B) Customer service has always been kind and generous to me. But they're also often incompetent, especially if you have to call corporate. I just got off a 1-hour call just to fix refill reminder emails. I opted in but was not getting emails, and the first agent didn't understand such a simple issue and gave me irrelevant answers filled with unintelligible jargon. I asked to file a complaint for incredible incompetence, and the person I was transferred too also didn't understand and was about to turn off notifications. She also mumbled. Isn't it even more important that employees on the phone all day know how to enunciate? I finally got transferred for the third time, and the agent finally understood the simple issue and fixed it. However, knowing how unreliable CVS, I **triple-checked** with the agent that reminders will only be sent as emails and not as text or phone calls. Sure enough, a minute after the call ended, I received a text message welcoming me to text reminders and automated reminder calls. What a joke! (C) Both their app and website is worse than navigating iTunes: It's chaotic with little logical flow. It's also filled with jargon that requires you to learn as a second language. Furthermore, their app and website are unreliable, as exemplified in (B): Opting in for email reminders isn't guaranteed to work. Within the last few months, I've also had to call in to turn off text reminders because, well, you know: The app and website are unreliable. What a joke! --- It's nice that they offer me free delivery of medication (but I don't know if that applies to everyone else). I also appreciate that some locations are open 24 hours (but probably explains in part the sky-high upcharges). But you are a fool if you think you are saving money by shopping at CVS, and it's downright shameful and disgusting how unreliable CVS is, both with their customer service and their app/website. Some people's lives depend on reliable delivery of medication. I'm immediately shopping around to take my business elsewhere. I've had enough of this immense joke that is CVS. read more

CVS Pharmacy - Drugstores Near Me - LA JOLLA, California

I read somewhere that CVS makes so much money on the drugs that they sell, that they could literally give everything else in the store away for free, and still make a huge profit. Of course, you wouldn't know that, because the pharmacy is tucked away in the back. So you have to pass through aisle after aisle of junk that is cheaper elsewhere just to get your expensive meds. I guess I consider CVS kind of a necessary evil. I hate the fact that they are so expensive, but I have to admit that they are convenient. I guess that's what I'm paying for! read more

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Not a fan, at all... I recently had LASIK surgery and the eye dr office needed to submit a prescription for the eye drops if need before and after the operation. CVS is much closer to my house then my local Kaiser so I asked them to submit the order to CVS. Problem was, CVS wouldn't use my Kaiser insurance and wanted to charge $90 for the same eye drops I can get at Kaiser for $20. I understand that my insurance wasn't being accepted so I transferred the order to Kaiser. Driving and extra 10 minutes was worth saving the $70! Real problem is even after telling CVS twice that I would not be fulfilling the prescription, they continued to call and leave me voicemails for 10 days with the same message. "Sorry we aren't able to fill your prescription. It is available for pickup at your earliest convenience". 10 days of unknown numbers calling me and leaving me the same message after the eye dr office and I told them the prescription was no longer needed. Seriously CVS! Don't hassle potential future customers who have already declined your services. read more

The Pharmacist WAS the worse ever Dr I saw in CVS. They don't care about patients issues!

I wish I can give 0 starts... long story short: got poisoned yesterday by something (apple or kiwi I believe), was puking 2 hours straight and finally find chance to get in a car and make it to this CVS. So barely alive with the plastic bag in case I my use it :) I make it through the store to the far right corner to ask ppl behind the glass about what should I buy. Simple, right? Nothing special, just a powder to mix with water to drink it or something similar to use in my situation. It's not a rocket science, I knew how it works when I was 6 y.o. The only problem I got is I dunno the analog of it in USA. The woman talked to me like I have here the rest of my day with her asking stupid questions which I understand doesn't lead to anything (in the fact it seems like she just doesn't want to take responsibility for what she suppose to advise) and in the end offered me to stay in another line. Jesus God, who hire u, mor*ns? Thanks to unbaged Mexican worker(not even the cashier I believe) by the front door, he rly advised the best he can. I wish he gets her salary and she should be working with horses, not with humans. read more

As I was checking out, I overheard a manager (by the name of Richard) speaking very loudly to a coworker. Richard was telling a younger employee that if something wasn't done IMMEDIATELY, then their pay would be docked. Considering this was my first time there, and the manager said this in front of several customers, I truly couldn't believe my ears. This type of open harassment is disgraceful. This younger employee had helped me earlier with my shopping, they were very kind and willing to help. There is no reason to openly harass another coworker - whether you're a manager or otherwise. Richard needs a serious reminder of California laws and regulations seeing as this 100% constitutes as unlawful harassment in the state of California. read more

Meredith and the staff are super nice and very helpful!! I recommend this location!!!

This location has a decent selection of product and is available on Uber Eats. When I had covid and had to quarantine Uber Eats was the service I relied on most heavily. I got an oximeter from this CVS through UE along with cough drops and other items to soothe my aches and pains. read more

In a hurry to pick up emergency medication, I came here at midnight since it's supposed to be a reliable place for picking up meds. The sign said it's open 24/7. Come to find out... It's locked. It's closed. Wasted my time and people are in pain. CVS La Jolla needs a sign that actually shows the hours of operation. I hope you understand that this is frustrating for many folks. read more

CVS Pharmacy - Misleading. It's not open 24 hours - Drugstores Near Me - LA JOLLA, California

I'm getting more frequently annoyed with their service. I had gone in for a scheduled appointment to get a vaccine that they had apparently said wasn't on any of the records they had for me. And I understand that even if you're using a digital immunization records it only goes back a couple of years but this vaccine in question was something I had received on a regular basis since I was a kid and that had already been approved by my current doctor and previous ones. But apparently that wasn't in cvs records. So the lady asked me why I needed it so I explained. She then answers by stating that they don't have that in their records. Ok fine I get it. But don't continue to ask me why I think I need said vaccine then continue to interrupt me each time because you don't like my response. And giving me the same explanation. Instead you could have pointed me in the right direction to try and solve this issue. But no you decided to continue your approach which caused me to feel increasingly more embarrassed about the whole situation and treating me like a child. Also on a previous situation with a different lady I had gone in to get some some ADHD meds for the first time since I was diagnosed late in life. When I went in to pick it up the lady out right said "I can't understand why you're suddenly now allowed to get this medication when you've never had it before." Like I was trying to pull a fast one on them or something. I get that this type of job can be frustrating but I also know I'm not the only person who has been diagnosed with something later in life. Finally, I used to work in customer service too and dealing with the public has its challenges. Especially when there are shortages of medication out there. However if you can't be kind at least as a bare minimum listen it's not that hard. read more

Racially profiling. i went straight to the counter to ask the attendant where the bathroom was because that's all i needed. they told me and i went to the back corner where the bathroom was. i knocked, it was busy so i grabbed by phone and walked towards the empty area with no products that's right outside the bathroom hall. why was i greeted by security personnel asking me if i'm waiting for the bathroom.. i was still in the hallway with no items or counter present so i was OBVIOUSLY waiting for the bathroom. i didn't appreciate being the only person asked what i was doing. i admit, i look suspicious with a hat, glasses AND a mask on but i thought it was innocent until proven guilty.. my hair isn't done and covid is not gone lol I asked for the manager and was told he wasn't in. i asked for the assistant manager and a gentleman came from the back to speak to me. the board outside says the names of both manager and ast. manager and whoever came out to talk to me was neither of the names listed. i asked him do they normally have security follow people to the bathroom. he said "i don't know about that, you'll have to ask my manager." i asked when the manager would be in and was told "in the mornings between 6-8am because he manages more than one location." what's crazier is that most of the employees here today are people of color... Only in La Jolla right?! super disappointed but i guess i was asking for it... lmao read more

CVS Pharmacy - what i look like walking in - Drugstores Near Me - LA JOLLA, California

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Can someone please spot the opportunity and open up a customer focused boutique pharmacy in La Jolla. The demise of the integrative pharmacy in La Jolla has left la Jolla stranded with this comedy show - except it's a dark comedy where customers are in need of medication or in pain. 1. First of all their card machine was not working and they blamed our Monzo account. 2. Spent 30 minutes searching for mouth sore gel with no help from staff who did not know what a mouth sore was 3. An elderly lady came in and asked for turmeric - the pharmacist told her she didn't know what it was and didn't stock it - I saw 15 boxes of it in the store - - how in the name of god do you not know what you stock ? This is the worst customer service I have experienced in a year - the last one being cvs Lincoln Road, Miami Beach - waited an hour for service while my partner waited in extreme pain for her prescription after a man o war attack on beach read more

Phillip is the only reason I come to this CVS over any other location. He has such a positive attitude and he greeted us when we walked in. He helped me use my coupons at self check out as well. This guy deserves a raise. Unsure if he was the manager, but if he wasn't, he is manager material. Cecilia, Richard, and Amanda were also great. I've visited this CVS before and received some not so great service from other workers, but today changed my mind completely thanks to this team. read more

Amazing customer service skills by Meredith of CVS. She is very professional and very skilled at what she does. She is very patient and helpful to anyone who is just trying to get the best savings ever. She goes above and beyond to do what is right . Kudos to her!! CVS is very lucky to have her. read more

Sarah turned me on to so many great skin products there! Love that I receive a $10 coupon each month with so many other savings & discounts on so many items! I love this store and everyone there is so friendly! read more

I am writing to express deep disgust with the treatment both the pharmacist and tech gave a physician calling into the pharmacy and also the parent trying to pick up a medication. The MD called, and tried to speak to a person because the Rx is for a patient not in town and bc it was somewhat urgent (intractable vomiting in a toddler). They were left on hold for an hour. When called back they said they were placing on hold because you "insist" to hold, and can't leave a message, explaining it was complicated bc this was a first visit. The pharmacist then refused to pull the info from another CVS and was extremely rushed and rude on the phone. I do not recommend this place. The Rx was able to get it filled at at a Walgreens Community Pharmacy nearby where everyone was professional, normal, helpful. read more

This can be a hit or miss location . Parking can be awful as they share the lot with Whole Foods and a few other popular tenants . Interior seems outdated and items tend to be hard to find . Pharmacy is to the back right hand corner . Cashiers greeted us when we walked in so that was nice . We stopped by to get flu medicine as well as some lotion . They have their own generic OTC meds that are more affordable and sometimes on sale . Lotion wasn't on sale though . No line to check out which was cool for a change . Cashier was nice as well . Don't forget to bring your own bag ! They charge now for plastic bags for your purchase . read more

Nice establishment at a great location. However, this place needs help! Staff is not too friendly; Store is decently stocked; Pharmacy is understaffed; Prices are extremely expensive; and NO RESTROOM for customers - worst business practice. read more

This is a good size CVS. We hadn't been in here in a few years, but it was convenient today after a shopping in Whole Foods next door. The associates were friendly and helpful as we looked for two specific items. Self check-out was a breeze. A much nicer experience than in most stabd-alone CVS stores in recent months read more

Very clean! Staff is a hit or miss when you ask them questions. Some of the self check out registers only take card and some take only take cash make sure you read which one is which. read more

This store is NOT OPEN 24 HOURS! I arrived last night at 1AM, desperate for UTI pain medication, and they had a paper sign on the door saying "store is closed" with no other information or suggestions of where else to go. read more