Went to pick up a medication was told it wasn't ready. Went to consultation windows and was told…read morethey would get it ready. Came back the next day and it was still not ready. Seems like they are not able to or don't care much about doing their job as a pharmacy. Maybe they need to drop pharmacy services and just be a convenience store. I have had several issues with the pharmacy filling prescriptions over the last couple of years

A young man named Samual checked us out. He was very respectfu, friendlly ,helpful, and patient…read morewith us.

I estimate that I have left fewer than five negative reviews in my entire life, and I'm 50 years…read moreold. I have never been spoken to so unprofessionally by someone in the medical field, and this SHOULD BE ADDRESS. On the 15th, I went to the pharmacy to pick up my prescriptions and was told they were not due until the 20th. This did not make sense, as I do not double-dose my medication. Because I travel frequently between Newburgh, IL and North Aurora, IL, I assumed I may have left my medication in North Aurora. The female employee who assisted me was polite and professional, and I do not fault her. Since I use both locations interchangeably, I understand the system may not have synced correctly. After speaking with my doctor, I confirmed my prescription was eligible for refill on the 15th. I called the pharmacy to relay this information. The male pharmacist who answered responded rudely and with an almost angry tone for simply raising the issue, REPEATEDLY saying "one second, one second, one second" before ABRUPTLY placing me on hold, as if I was rushing him or asking him something out of the norm, which I was not. When he returned to the call, he stated that because the medication is a controlled substance, it had to be held for the day. I fully understand and respect regulations regarding controlled substances. I have been prescribed this medication for over 20 years for a DIAGNOSED medical condition. The issue was NOT the policy--it was the aggressive and dismissive TONE used in explaining it. As a result, instead of being four days behind on my medication, I am now five days behind. While this medication is not life-threatening, it DOES materially affect my daily functioning and ability to work when not taken. The situation--and the manner in which it was handled--was entirely avoidable. I want to note that I have consistently been helped at this location by kind and professional women working both in the pharmacy and at checkout. However, after this encounter, the manner in which I was treated was unsettling and did not simply fade once the interaction ended. As a result, I now feel apprehensive to call the next time I have a question for the pharmacy. This interaction should be reviewed. I understand that, through a process of elimination, I may be identifiable. That does not concern me. Any response to this review should be directed toward addressing the male employee's conduct--not toward retaliation against a customer who was respectful, and simply seeking clarification. The call occurred on 02/19/2026 at approximately 4:00 PM, so the male employee working at that time should be questioned and, if necessary, retrained. atients are entitled to courtesy and RESPECT, especially from medical professionals. Answering prescription questions and explaining refill delays is part of the job. My husband was present during the call and urged me to speak up so other patients are not treated the same way. If he cannot answer the phone and respond professionally, without aggression, then working in the medical or healthcare field may not be appropriate for him.

Hire staff... one person runs check out and photo and and any shoppers questions. Pharmacy staff is…read morejust rude.

We have been customers for 9+ years requiring compounded rx for our cats. Our monthly tab is…read moreconsistently $145.00. 108 opportunities to show appreciation. ONLY a handful have been expressed. 98% of the time the product is excellent quality, although on occasion the rx will have visible chunks of chalky pills suspended in oil and upon calling this to the attention of the bot behind the counter "that is the way it is". One requires refrigeration so usually a frozen gel pack is included, on occasion when it is not, a stone cold glare is all one will receive. the hours of operation presents challenges & if one's order is not picked up within 3/4 days a matter of fact text reads" if not picked up within the next 4 days of which 83 hours they are closed due to weekend hours & 'solar eclipse day "we will dispense" with your order. for the love of cats

Great service and great pharmacological knowledge. If you need a special formulary done, this…read moreplace is excellent.

Work on using the employees using the family bathroom for their breaks. It's not been once or twice…read more; it is almost always an issue when we visit this sams club. I had to wait 15 minutes to use the ONLY bathroom that I am able to use. She also hid/turned so her name tag was not visible so I was not able to let anyone know who it was. Also, had to step out of line to pay for items that were not scanned at the register so that made the visit also less enjoyable.

This review is for their fuel station only. This Sam's location has easy access off a main road,…read morenamely Virginia Street, making it convenient. Unlike other locations this one has only a single pump in each lane but they do have 12 lanes available. I did see multiple people using the "wrong" side and stretching the hose to fit their caps on the opposite side of their vehicles with no problem. The lines seemed to be moving rather quickly probably because of the single pump per lane. In other words, I didn't have to wait for two people to fill up and move on. The lines were not overflowing like at my home Sam's in Greenwood. Today's fuel price was $3.17 for regular which was 16 cents cheaper than the gas stations across the street. One thing I do wish for is a faster processing on the screens. The screens on the pumps seem to be slow or hesitating more than other fuel stations of other brands.

We have all but stopped going to this location, especially if we have a return. Lord help you if…read moreyou do have a return and Niles is working, he will do everything he can to tell you the item cannot be returned for whatever reason. We have literally walked out of the Newburgh store and went straight to the Burkhardt location and returned items with zero issues and even better, with kindness and respect. Niles is literally the worst, he alone has ruined the Newburgh store.

I had a job before the weekend started. Was set to go to orientation and was given access to their…read moreemployee app so I could put the rest of my information in. Monday morning I no longer have a job. The only thing I can think of that would have caused this is the fact that I put down a maternity sized vest... I am disgusted by y'all