Owned by Connor MacLeod of the Clan MacLeod…read more Well they do have slightly higher prices than I would hope for a little neighborhood pharmacy, but what I really love about this place is that they are just that. A little friendly neighborhood family-owned pharmacy. These kinds of places have been largely run out of business by the likes of CVS and Walgreens and Rite Aid. It's really good to see that there are still a few left in business, and for that reason I would always give these guys my business over any of the major chains if possible.

This location which is just beside Frankies donuts and has a nice large parking lot. Inside there…read moreis tons of stock in the staff are friendly. This place is super convenient for anyone who needs to get in and get out.

I have had several prescriptions called in here, for my children and myself, from different…read moredoctors. This Walgreens has lost or messed up 3 of 7 prescriptions that we have had called in over the last 4 months. One, I went through the drive thru and they said they didn't have it. So I called the pediatrician's office and they said they called it in. I went inside to double check and the guy behind the counter found that it was in there but had been deleted for some reason. One, I had a family member go in to pick my scripts as I was at home sick, they said they had three scripts (which was right) but then they only gave her two and told her that if the third one was really mine I would need to come back in and get it. It was just prescription strength vitamin D. I went back in the next day and they claimed they never had the third prescription. After this last time I have change pharmacies. I would not recommend this pharmacy.

This store is awful. The customer service is subpar at best. The pharmacy is awful. I've called…read morethem repeatedly for over an hour and every time I call they hang up. The last time I was there I waited 30 minutes to pick up my prescription. And that's fine. I have nonproblem waiting. Everyone should be allowed to ask their questions and get squared away. But after waiting in the line a cashier yell out that they were closing in 10 minutes, as if we were supposed to leave. She was very rude, unfriendly and extremely unprofessional. When I got up to the counter she just stated "Date of birth?". Super rude it took me less than 4 minutes for the whole transaction but she was awful about it. Today to avoid in person interaction, I called and was hung up on repeatedly. I would be on hold and when the calls kept ringing with no answer I just went back through the directory and was rerouted back to the pharmacy line. And after going around like this for 15 minutes I would get hung up on repeatedly. I just switched my pharmacy to another location. When I called that one the phone was answered immediately and my question was answered. Everyone is short staffed and tired but that location has gone downhill.

I've never been treated so unprofessionally on the phone by people who are supposed to have my…read morehealth at their top concern. After a spending a half hour on the phone, bothering my doctor for a new prescription when one was already on file, they still didn't have the med ready as promised 24 hours later. Unacceptable customer service. Store Manager never called me back when I left a message to complain.

The pharmacy is so effecent and kind, I have used on my one other pharmacy and have had nothing but…read morebad experiences tge walkart in Niagara Falls is absosulty fantastic

I have come here a number of times and it's usually not too crazy busy. I do wish that certain…read moremedications were available after-hours. There were also times I needed items that were locked up (and I wasn't sure why they were locked up) and I had to find someone to unlock it which just added unnecessary time and human interaction in here. All in all - the hours are usually a little longer than some of the other pharmacies and things are decently clean and well organized.

as of this morning, Oct. 9th I came to the store to pick up a prescription that wasn't ready. I…read morepurchased 3 boxes of Puff's tissues, was wrung up, handed my change and then the worker just walked away. I guess it was way too much trouble for the employee to put them in a bag. How bad the customer service has gotten. Before they remodeled the store, approximately 4 years ago, the staff was courteous and competent.

I really appreciate this store. Since I've moved I've struggled to find certain hair care and…read morehygiene products specifically for Black people. This is the only store that I can find certain shampoos, conditioners and makeup that fits my shade. There are several large retailers in the area but they do not carry some of the products that I need in a pinch. This store is close to home, clean and easy to navigate. There have been times when it's hard to find someone to check me out at the register because they're stocking shelves but overall this is great store.

I like this store. It's open 24/7. The employees are always helpful and friendly. I never had…read moreanything negative happen to me in the store. I was pleasantly surprised to see the other day that the store had hired a security lady who was walking around. I felt safe. She was so friendly...and NO she DID NOT follow me around as some people she did. For those of you who complain here that they are being watched in the store if you have nothing to hide why do you get nervous? Shoplifting concerns all of us because the prices goes up. Keep up the good work Shoppers Drug Mart. Irene

Bad experience There was one cashier having a problem with a fake 100 ollar bill so I went to…read morebeauty counter as no customers thereNatalie the cashier was very rude told me I should go to front when I told here why she said aal right then I had many items as my cc would not take the total amount the day before so I returned todayAs another cashier came to help put items in my bags she said you can get 20x points Natilie cashier said not now I would have to reright after a returnShe was so rude and humiliating so I said never mind I will wait for the cashier up frontShe just smirked When I got to front cashier and waited 10 min I said about the 20x points She said she did not know how that worked She asked for another worker who was with four other clerks? talking and laughingWhen I show her my app on phone she told me I could only use onceI would have bought everying yeserday but it would be over my cc limit so I returned to Niagara Falls again todayWhen I got home checked my bill and was charged8.99 for Ristorante pizza which was on sale stating 3.99 or 3.49? and6.49 for Guiseppi which was also 3.99 on the price ticket at the cooler and Kind Mini which I never bought and is not in my bagI was told that I could not get the 20x but tomorrow if I spent 150 I would get more pointsI am 76 years old and this is all too frustrating and difficult to figure out but to have a clerk who is so rude and impatient is not worth shopping there any moreI do not feel I want to subject myself to anymore rudeness to return the items that I did not purchase or was overcharged for and lost my 20x points

As a result of the pharmacists refusal to work with me to get the medication I needed due to…read moreselective coverage that the govt. will pay for I now am a full blown diabetic with severely swollen legs, excruciating pain and very limited movement. At least now, I qualify for full coverage of the medication I needed. Gone are the days when pharmacists actually cared more about the patients needs rather than the governments money grab. This could have been avoided weeks ago if only I mattered more. Don't use this location if you can avoid it. In Vancouver the pharmacy always worked around discriminent govt. burocracy and made sure I was taken care of. Not in Ontario. Its different sort of people out here and as long as they're collecting a paycheque they just don't care about you.

I thought the staff was nice, the store was clean with a wide selection. Very close walk from…read morerainbow bridge.

I need a last minute PCR test to cross the border to Canada and Tim was so helpful in fitting us in…read morebetween the scheduled appointments. He was super patient and and kind and explained how the the whole system worked. I would definitely recommend coming here again! Thank you Tim!!!

This is my first experience with this pharmacy and I am very disappointed at the lack of follow…read morethrough on their part. Also, their lack of response to meds that are uncommon that need to be filled. They kept telling me every time I contacted them to obtain status on my script, that they would call me back...they never did. I will go elsewhere in the future.

I get people have bad days but usually I always have a good experience. I find and get what I need,…read morewell stocked, good amount of employees. Has a problem with people stealing from the store but that's not walmarts fault. Usually employees try their best to help me if I have the an issue. Overall a good store. Better to shop here then most places in the falls. Keep up the good work.

Staffing is a major issue. Also policies. If you're going to stick a large portion of your stock…read morebehind locked glass cases, you need to have the staff to respond to call buttons.