On February 9, 2026 at 2:14 PM EST, I called (305) 932-5740 CVS location 1825 NE 185th St, North Miami Beach, FL 33179 with a question about a pharmacy transaction on my card. I was transferred to the pharmacy department and spoke with a male employee (possibly named Kevin). After verifying my full name and date of birth to access my account and asking which medication I had picked up the previous week, he repeatedly interrupted me and would not allow me to finish my question. Every attempt to clarify was met with condescending and patronizing commentary. I directly told him he was overtalking me and asked to finish my question. He continued interrupting me and ultimately hung up on me while my question was still unresolved. This behavior is especially concerning given that pharmacy staff have access to sensitive personal and medical information. Professional communication should be the baseline standard. For context, a female pharmacist at this same location assisted me the previous week and was knowledgeable, professional, and helpful. My concern is specific to this male employee's conduct, not the pharmacy as a whole. Corporate should review the call recording from 2:14 PM on 9 Feb 2026. Patients deserve respect. read more

CVS is a typical pharmacy and general-good store, so it really comes down to the staff and customer service to set a store apart. The team at the CVS on NE 185th St does a great job making customers feel welcome and invited in their store! We needed some help getting a picture printed and the lady working the counter took her time to help us and kept checking on us while cashing out other customers. That's unique in most of the CVS's I've been into. Check these guys out! read more

CVS Pharmacy - Store front - Drugstores Near Me - North Miami Beach, Florida

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Picture service is lacking and the staff is not knowledgeable about the pictures. Heads up, in ordered to coupon on pick up orders, will not be used in person and must be inputted at the time pics are ordered online. Coupon would make prints .12 and I paid over a dollar. Horrible. read more

CVS Pharmacy - a car parked in front of a building - Drugstores Near Me - North Miami Beach, Florida

Avoid at all cost. This is the worse managed pharmacy in Miami. And that's saying a lot. Because most pharmacies are bad. This place has a line out the door. And 2 employees working. And they move slower than the sloths at the dmv. Unreal how bad this place is. read more

WORST PHARMACY SERVICE!! Should all get fired !!!! Picking up over the counter CHILDREN MOTRIN, because my 4 year old is too fatigued to walk in & they flat out told me they don't offer that service when they have the sign up. Lazy, impolite witches. read more

CVS Pharmacy - a pharmacy advertisement - Drugstores Near Me - North Miami Beach, Florida

Overpriced EVERYTHING Retail prices are bad enough but these ass holes add another 10% to 25%. Go to a grocery store for anything but prescriptions. CVS, RITE AID. WALGREENS YOU SUCK read more

The. WORSE CVS EVER! They need to do an overhaul and hire the right people not just knowledgeable but the ones that are pleasant to the customers. I'll also speak to the corporate about this awful place. The pharmacists Emily and Deniece need an immediate attitude adjustment. They seem to think that they are superior to the customers. That's how CVS is losing customers. read more

THIS IS BY FAR THE WORST CVS I HAVE EVER BEEN TO!!! There is always a line, only one person at the cash register. They are extremely slow. They manager doesn't do anything. I've lived in the area for 8 years and this is my home CVS and for the last 8 years nothing has changed. It's ridiculous! Go to Walgreens down the street instead. read more

I finally got through the phone now on line to pick up my meds. The line as not moved for 25 minutes and the line is at least 10 people!! This is not fair to make people wait this long to pick up your meds. read more

Worse place ever! On Wednesday at 1:30 am, I went there and asked Covid test kit for someone( after 4 other pharmacies that they didn't have). when guy, who is a manager of Cvs, told me we don't have! I asked him do you know where can I find?! He started to speak Spanish to another woman who was working there snd told me I have one and sell it for $130.00 ! I asked what?! $130.00 ?!!! He said yes! You told me you need it! And I have one if you want!! I never go back to this Cvs! read more

Absolutely the WORST. Pharmacy or CVS in general I have ever gone to. I have had countless terrible experiences if I wasn't so busy and it wasn't so conveniently close for me I would never go there again. There was several times that the staff at the pharmacy had terrible attitudes, the lines are always long, they're very on organized take out their frustrations on the customers because they're unhappy with their job, at one point they even miss counted my medication not by a little they actually tripled the amount of medication that I was prescribed- a controlled substance at that! Another time I was prescribed a medication that had two pills of something else and I received four. I've been told to stand in the line waited over an hour for them to tell me I'm in the wrong line after I was told to stand in that line and instead of just helping me they make me go to the back of the line again. A separate time I've waited in the drive-through for well over 30 minutes just for when I arrive to the drive-through they shut the window and say we're closed but had they moved a little faster or at least put a cone behind the last person there and not accept it anymore I would have been there in time but I waited so long that it was closing time by the time I got to the front. My advice never go here for anything unless you truly have to! read more

My husband is a double lung transplantee. His main source if anti-rejection is called Prograf. Besides the Prograf he spends fortunes at CVS on about 14-15 other medications he takes. THE GREED of these huge corporations "CVS"comes down to this: CVS will no longer carry the brand Prograf because they lose money on it. They will only have the generic which is not allowed by the medical center that cares for him (Duke University). He is only allowed to take the brand name. You would think that the CVS we have used every week sometimes 3 times per week would care enough to at least guide us. It's a shame what this country is coming too. Greed greed and more greed. Shame in you CVS read more

I always go here to this CVS by my home. But one thing about it certain times during the day it is packed with people. Because there's only one person at the register. I understand schedules etc but they should have somebody at the three registers at all times. For convenience of the impatient customers I'm patient but sometimes that long line feels like forever. Most of the time it's and out for me I just get what I need. Other than that aspect of it I would've given 5 stars. read more

Son muy lentos, nunca tienen nada listo y el servicio es bastante malo, estoy muy contenta de haberme mudado a la farmacia de Publix

CVS is a Horrible pharmacy that my job pressured and intimidated us , employees,into using . The lines in the pharmacy is always long, never a run in and out... you wait on the phone 20 minutes or more and still no one answers the phone and not enough cashiers.... In other words, you fill your scripts where we say or you won't get them. For $100.00 a pay period I should be able to fill them where I want to. There are always a companies who wants more business, but can't handle the amount of service for the business increase.... That's CVS read more

Worst pharmacy I've ever been to. I was told to make a line to drop off my prescription and after 30 minutes, I was told I was in the wrong line and made me make another one. Once I finally got to a pharmacist, they took my prescription and when I had questions about another medicine, they told me they did have the time. Almost an hour making lines to get a rude pharmacist, and no help? I took my prescription somewhere else. read more

Its a CVS. What can you say. Its open 24 hours and on holidays. I will not use the pharmacy. They tried so hard to get our business and when I gave it a try, it was one problem after another. I prefer a Walgreens or Target pharmacy. read more

CVS Pharmacy - Drugstores Near Me - North Miami Beach, Florida

On vacation and needed things twice. Ran in. Quickly got what I needed. Checked out right away. Left. Hubby said, That was quick!

This place is way scary after dark, make sure you park in front. Other than that, it is a miserable place to get your prescriptions filled, not because of the pharmacists, but the customers are the worst. Walgreens in Aventura is a bit better. read more

This review is VERY IMPORTANT and CVS Corporate should take note:- the pharmacist is completely incompetent (woman with dark hair and glasses ) highly unprofessional and had no ability to step and talk and explain what's going on with a medicine I was trying to get for my child - the drs office had closed and they "couldn't read" the prescribing doctors name. The attendants (black lady with a bob cut and Indian woman with name maybe Patel) rude and unprofessional- medicine boxes everywhere people stepping on other people's medicine -one person would say 10 mins another 2 hour wait time - medicines lying in the open everywhere. This staff should be fired. You already have 1 star for your location so you do t care but when someone gets the wrong medicine from picking up the wrong packet - you will be ethically liable for employing such incompetent people to dispense medicine. read more

The pharmacy is very poorly organized. One window for drop off and another one for pickup. Waited 15 minutes to drop off 3 prescriptions. 2 hours later got a text my meds were ready. Went back to pick up order. Waited 20 minutes in line to pick up only to find out only 2 were ready. Was told I had to go back to the drop off window to inquire why the 3rd prescription wasn't ready. 25 minutes later I am still standing in the drop off line waiting to find out why my prescription wasn't ready. Very poor customer service. read more

Very long wait time on the phone and then when I finally got through to the Pharmacist (Lisa) she was unfriendly and quite short. I would not recommend this place especially with much competition around and better service read more

Most of the staff is professional and helpful. There are a couple that are amazing and go way above the call of duty and then there are the ones the rest of you talk about just a couple, but lazy and they always behave and look extremely annoyed that they have to even so much as answer a question. Quite frankly, every time I see them I am amazed they haven't been let go . . . there are too many individuals that would love to have their job and do it with a smile! Perhaps I have been going there so long I've grown into acceptance! read more