First time ever someone offered to change the ZIP Code on my account wow. I have moved a few times and no one ever offered to change my ZIP Code for me. That was so nice it has been a mission to try to remember which ZIP Code I had a Las Vegas a few years ago. Thank you Alicia for being the first one after I don't know how many years offered to change my ZIP Code. It Didn't take long at all we got it done and now I can't use my bonus points more efficient. I hope the manager and the area manager and District manager and president of the company sees this because after so many visits to Walgreens no one did this simple task for me. I would have to try and remember the ZIP Code or not be able to use my points. I think four years now wow So I was having an extremely tough experience with the. Probably the worst experience. Not to go into detail. But I want to really thank Ana!! I met her today and her custumer service was hands down one of the best I have ever had. She really cares about people. She made me feel like I mattered to the company. She gave me value in my situation. Walgreens should really appreciate her and value her as a high value team member!! She is a leader and can teach other how to lead. read more

I was getting a regular medication at this pharmacy for my dog who was being treated for a digestion disease, about $60. A refill was taking longer than usual - I got on the phone with a pharmacist who explained it was out of stock nearby & I'd have it soon, but then also told me I should consider putting my dog down because the medication was expensive. I was confused because the medication was usually $60, I had pet insurance, and also that's my business?? I finally get the medication and it's 5x the price, $300. They insisted it was the right medicine though, & as I really needed it since it was already days behind, I purchased it. IT WAS THE WRONG MEDICINE, TEN TIMES THE DOSE MY DOG NEEDED, SHE COULD'VE OVERDOSED AND SHE DID HAVE A SERIOUS ISSUE BECAUSE OF THIS. The pharmacist who said I should put my dog down inputted an extra zero when ordering the prescription (so instead of 10x it was 100x). When I went to ask them to fix this, I also asked to speak to who I spoke to over the phone & they refused to bring him out or tell me who it was. I then had to drive across town to another Walgreens to get the medication. I also found out I could've had it days sooner had the pharmacist read the prescription correctly & directed me to this second location. It's been a year and I've never gone back for ANY medication - not mine or any family members because their lack of professionalism and empathy was beyond me. Genuinely a stressful, sad, and traumatic experience for me and my family. read more

HIRE MORE PHARMACISTS! For the love of God. If I could give zero stars I would. This pharmacy is very unorganized and understaffed. They need to hire at least 3 more people to keep up with the demand. Expect a wait time of 35 minutes when going through the drive through. This is AFTER I called to confirm they had my prescription and they said they would fill the order ASAP. WARNING.... do not attempt to get your prescription after 5pm. This is peak time. Or bring your dinner read more

Walgreens - 6 cars behind me. Countless cars that gave up and left the car line. - Drugstores Near Me - Aventura, Florida

I am very grateful to Mr. Guillermo Salas and the pharmacy staff, I had a problem with a prescription, and they were able to resolve it efficiently and courteously . This Pharmacy is always very busy , but despite this, they took the time to resolve my issue with kindness. read more

This has to be the worst Walgreens out of all Walgreens. Calling is useless they will literally leave you on hold for 45 minutes. They will pick the phone up and slam it back down 5 times instead of seeing if you just have a fast request. I was waiting on hold and drove there while still on hold after getting tired of waiting and watched people walking around while I'm still on hold, They asked if I needed help but yet couldn't answer the phone. This place should be closed! read more

Always long lines in the pharmacy, they would have one pharmacist working at the three windows for drop off & pick ups! Please hire more staff to assist your customers! read more

Barbara gave excellent service earlier today. Courteous and professional, very good experience picking up prescriptions for myself and my family. read more

20+ minutes on hold at first they told me they didn't have the prescription then they don't have the insurance information and every time they pick up and say Walgreens pharmacy and I am back on hold. Been trying to solve this issue for 4 hours this is horrible!!! read more

Horrendous customer service. I call this morning because I'm tired of having to try to "fix" my prescription EVERY month for birth control. Unfortunately my doctor writes the script as 84 pills x 4 refills instead of 28 x 12 - so that would be 3 refills filled every three months instead of every single month. Well, even more unfortunate is that nobody at this branch can do MATH since I was told by the obnoxious mansplaining dude on the other end of the phone that that prescription ran out. Please tell me if it was written in may, and I'm only given 28 pills a month NOT 84, then it shouldn't have run out!! that means they're shorting me 2 refills every time. That's why it ran out. Otherwise I'd have enough for a year! I even said I'd pay out of pocket last month if it was an issue. Nothing. Idiots. read more

Hi. To the CEO of the Corporation. on 09/15/24 I when to the store located on 18665 Biscayne Blvd Aventura FL 33160. I been a customer since 2018. and now I am part of the mywalgreens plan, so what it means I am very fecundly customer. that day I was shop some Ities as usual , one it was a Nivea cream I saw it was discount. $10 us but when I went to pay. it was regular price. Supposedly the manager on duty made reference in an inappropriate tone that the offer was only with Walgreens points, which I returned. Thinking that they were going to return it to my mywalgress card. They gave me a credit for the store, which I asked again to the person who was serving me, who did not answer absolutely anything, and let the "magnifier" answer. I want to report her. I do not have her name because she did not have it exposed like the other employees, apart from that she was eating at the same time that she was arguing with me. THEY SHOULD NOT ALLOW THIS TYPE OF SHARING FROM A MANAGER. You can review the cameras from that day. and I hope that they give a resolution to this complaint. which I will put on all social platforms. There are many more better people than her who would like to provide true customer service and leave the WALGREENS company whit better customer service!! read more

Well pharmacy costumer service is the worst I ever experience and staff like pharmacist and clerks are whimsy the costumer Even they do mistakes they blame on client I went to pick up and they send me to 2 different stores and after driving more that an hour I return and they do not even apologize and pharmacist told me they where wright And for sure I need my medicines why can I do they abuse they had no skills not professionals at all just jerks specially lady name Trinity she have an attitude even when she lay to the costumer read more

ZERO STARS!!! The worst f***ing service!!! Every month I have to deal with this BS of waiting for longer amounts of times! This is unbelievable! read more

Appallingly bad reviews! I flew into Miami and stopped in Aventura for a few things on my way North. Ran into this Walgreens and was able to get snacks, bottled water, and Tylenol for my drive. They had what I needed and I was in and out. That was all I could really ask for in the moment! read more

For heaven sake, where is the manager of operations at this place? They REQUIRE you to make an appointment and then have no urgency or promise to make the time you select. Came in here for a booster and end up wasting 2+ hours of my life WAITING for some action to be taken. The absolute worst! read more

Worse service in the world Waited over 1 hour for a pick up of Medicine This is 3 hours AFTER I dropped off my prescription It was only for the lady to type everything in the computer .... Look forward a different branch guys read more

This pharmacy should be sued! I have a chemical burn in my eye, a chemical burn, an urgent matter... the urgent care had to send the eye drop prescription here because it was the only pharmacy open after 9pm. We waited an hour until they closed for them to "receive" the prescription request they claimed they never got it. Now the next day, again claiming they never got the requests called the urgent care in their system they confirmed this pharmacy not only received it but accepted the prescriptions! After having to go on strike saying I will not leave until this order is filled, they finally fill it hours later but are out of the antibiotic prescription. The stupid nurse tried to tell me the one they did have was the antibiotic. It's a good thing I can read and she can't. Did anyone call or text me to tell me they don't have the most important one, no! So now day two with no drops. Tomorrow I can go to my normal pharmacy CVS, and get the prescription moved and actually filled. Walgreens is always the worst, but I had no choice since the only reason it was sent here was because I needed them same day! It's been two days! I hope my eye is now permanently damaged from this malpractice of a pharmacy so that this Walgreens has to pay out my damages! read more

This Walgreens has a very nice staff overall but I'd say my favorite part of this store is the pharmacy. They are always well stocked with medications and the pharmacy staff is great. I want to especially give recognition to Monica. She helped me over the phone with some questions and issues I had with a certain prescription and she was so kind and caring . Helpful and professional. She really went out of her way to accommodate me and make me feel like a valued customer. Great store and staff . Thanks ! read more

customer service in the pharmacy department much better then on the store itself. I guess because employees are being paid by hour and not by happy customer. Overall my experience is good because I found everything I needed. But the cash register ladies are something to be improved!!! read more

It's remarkable how bad this pharmacy branch is, both as a patient and as a medical provider. If you need to call in a prescription, be prepared to be on hold for over an hour, at which point the phone conveniently hangs up. Then you're forced to leave it as a voicemail but have 50/50 shot filling your prescription. It's astonishing they're still in buisness. The patient experience is even worse. They make up their own rules for their own convenience and they mask it as if it's the law. Unfortunately for them I too work in the industry and know the rules quite well. read more

Worst pharmacy ever! Today Thursday Nov 16 at 1:20 pm on drive through, these woman was very rude and unprofessional. Then I called to speak to a manager and they left me forever on hold. I called three times and she didn't answer A nightmare! read more

Been a customer for 20 years in 3 states. WORST Walgreens location in the entire country. Earlier this year the pharmacist did me a "favor" by filling my pain med script after forcing me to produce a utility bill to prove that this location was nearest to my home, and this was followed by a threat that if I don't update my address on my drivers license he will "block" me (whatever that means). Then today I went in to the same location by accident, since I usually drive totally out of my way to avoid THIS location. Refilling a drug I have been taking for nearly 20 years (always with Walgreens) and of course it has to be problematic. Assistant "pharmacist" with a bad attitude (like all of them at this depressing branch) had me wait for 15 minutes while he does makes calls, then turns back to me and says he needs to further verify and I need to come back -And why? Because this script came from a new doctor. Just got a call from the woman pharmacist denying my medication. She is dictating to me what it is prescribed for and that the new doctor (M.D.) doesn't "qualify" to prescribe me this drug. When I explained how this drug works and it can be prescribed for a number of issues she barked her interruption at me, and hung up. So I went back to get my script and the pharmacist THREW my drivers license and my script at me. Disgusting people. I went and filled it at another location and it took 10 minutes, no phone calls, no verify. It is very clearly THIS BRANCH that is the sh stain on the Walgreens brand. While many failed doctors-turned-pharmacists out there that like to believe they are M.D.'s they are forgetting that they are nothing more than bean counters for the real doctors. I am sick and tired of this pharmacy and it's staff pretending like I am a criminal or like it is their job to interfere with my private doctor-patient relationship. Just fill the script, take my money, and say thank you! Is that so hard??? Guess so! read more

Zero stars. Always long lines. I tried to get my prescription inside but after waiting for 30 mins I left. I returned in 1.5 hours and went to the drive thru. I waited for 20 mins at the drive thru window and no one said a word to me. People were passing by inside and ignoring me. The walk up pharmacist saw me but kept taking people and I could see they were just coming up (after me). She didn't say a word to me either. I left pissed. NEVER use this pharmacy. read more

I would give this a zero if I could. Longest wait times. Don't bother trying to call this pharmacy, you will be on hold for 20 minutes and then they pick up and put you on hold on and off for hours. You can hear them talking in the background. Appalling! read more

I recently had my last covid booster shot at Walgreens 18665 biscayne..a lovely young woman named Laura assisted me and even offered to write out a new covid history card with dates as I had lost mine. She was articulate, looked me in the eyes when she spoke to me and was kind. And she explained everything before she did it.. she asked me to have a seat for about ten minutes while she prepared the shot..she even made small talk to distract me while she gave the shot..kudos.. read more

Terrible customer service. No urgency from the staff who would all rather not be there and don't care how slow they are moving. It's upsetting and annoying and nobody seems to care how long you wait. It should not take more than a few minutes to put some pills in a bottle and fill a prescription read more

The pharmacy here is a lost cause. Literally 3 times in a row they told me "oh sorry we didn't fill it 20 more minutes"

One star is just such a generous review. I had gone under a dental procedure and needed over 4 prescribed drugs. Had my prescriptions (as well as my insurance card) dropped off at 7:00pm and was told to come back at 9pm to pick them up. Once I arrive at 9:15 I am told there was an issue with the insurance previously provided and that now that they have the correct one, it would take another 30min. Note: it was the same exact insurance card. Now not only I have to be in literal pain for another 30min, I would also have never been able to pick it up in time because of THEIR mistake. If insurance hadn't gone through, why wouldn't I have received a call before? I was then told "so what do you want me to do?" Instead of a simple "I apologize". Poor poor poor staff. Disgusting. No commitment to their clients. read more

The customer service in this pharmacy is a joke. They are constantly backed up and do not have the system streamlined so you can be in line waiting for a long time and they attend to the next person that just decides to pop into the window. It is actually the same predicament every time I'm here until I arrive. I personally take offense to inconsiderate people and there are plenty here in Aventura. read more

THIS IS FUCKING RIDICULOUS!!! I just went there exactly 10:15pm on the 8th January 2020, the old lady in the cashier was totally rude with me and my boyfriend, he bought a cigarette she asked his id, he gave it to her AND SHE GOT MAD thinking it was fake, we told her to run in the system but still she was so rude that throw the id away, shitty woman read more

If I could give ZERO stars I would! My original Walgreens pharmacy was out to stock on the prescribed flu medication. They notified me that they were trying to call this store in Aventura and after being on hold for over 30 minutes, my original Walgreens store still was unable to get ahold of them. I drove to this Walgreens to see if they had the medication in stock. To my surprise, there were three pharmacists behind the pharmacy counter letting the phones ring over and over and over again. When I explained that I am running around looking for this prescribed medication, I was given an attitude by the male pharmacist. He told me it wasn't a smart idea for me to be on the phone since I was there. I was shocked at his nasty attitude. After speaking with the store manager Carlos, he explained that the store was short staff, yet there were easily over 15 employees all throughout the store with not one individual tending to phones. The manager Carlos told me he was short staffed and was unable to answer any phone calls. Sick people should not have to go through this... stay away from this store!!!! Corporate will be hearing from me! And after reading other reviews, it shows the management and staff are just plain nasty and incompetent! read more

I went there to pick up medicine already ordered by my pediatrician: they told me that it was not ready and I had to wait 15minutes. Since I had to leave, I went back in two hours and guess what? Medicine was still not ready after a line of 15 minutes. I won't repeat this experience again! :( read more

long lines . wait time more than one hour. nobody works. pharmacist spent 45 minutes using toalete!

I called the pharmacy to help me with a prescription and was put on hold for almost an hour just to be hung up on. When I called back I was hung up on again. Very rude and unprofessional. The Miami Gardens location is almost always my go to but this location was the only one with the medicine I needed. I don't understand how this location is still up and going. read more

worst drive thru I've ever seen in my life, professionals without respect for the consumer.

It's crazy when you have 103 fever there is not one person in line at the pharmacy and they're telling me to come back in 30 minutes because it is too hard to put a prescription in a bag... all I want is my medicine and to go home and they're giving me attitude like I did something wrong. I am going to keep posting on every single social media platform until something is done about this this is not how you treat sick people that work hard for health insurance to be able to get medicine. read more

Horrible. Called 4 times to refill a prescription. Placed on hold for over 40 minutes each time and got disconnected every time. A total fu&king waste of time. This location really, really sucks. Check out the similar reviews. Go to CVS! read more

We can do your passport photo because the mouse is broken!!! Really???? The worst actitud by an employee !!!! Costumers services: - 1000 Satisfacción: Nothing, Cero, Negativeeeee read more

So I'm giving them 2 stars instead of 1 since they are open 24 hours. Other than that there isn't much else good to say. They are notoriously understaffed and it doesn't help that most of their customers are cranky impatient Aventura residents. The Aventura effect (which is not Walgreen's fault) also has a tendency to make parking frustrating too since a lot of these people feel like they can just park their car anywhere as long as someone is in the passenger seat. Their prices are on par with every other Walgreens being consistently overpriced. I do enjoy being able to pay the few extra bucks if I wake up sick at 3am and need something like NyQuil to help me get back to sleep. read more

Literally do not come here for your vaccine. The lady giving it out is slow as a turtle. Takes her sweet time and is rude. If you've ever seen zootopia: the sloth in the movie is faster than the people that work here. You can literally see by the ridiculous lines they always have for no reason. read more

A guy in a blue shirt said no when I asked if he worked here.. I didn't see his tag and didn't want to mistake him as a Walgreens employee by accident rather than a customer like me... then, he showed his tie (covered in tiny w letters) and the tag like I was blind and said he was "just a district manager" anyways... I just didn't bother to argue and I was like "okay, okay I didn't see.. can you tell me which aisle this thing is in?.. I've been looking all over the store." He had to ask a cashier clerk where that item was... I didn't mean to frustrate this guy, but come on... what was that attitude? He didn't even ask "How may I help you?", just a glance with a "huh" reaction. They changed the entire store, so it felt like I was in a different Walgreens than before.. read more