I went to the Immediately after my husband was discharged from the hospital. He was prescribed six medicines. the pharmacy only filled one. She a young Asian women pharmacist said the cape cod hospital had to call and then she asked for the doctors number. She said she needed to get it approved or she lose her license. my husband was in bad need of the medicine. of course we did not have a number. We left. After we were home she called and said she could fill the rest of the prescriptions. We don't live near CVS so this was a big imposition for us. The other prescriptions were just a normal prescription but she still wouldn't fill them for us. AVOID THIS CVS. there are other rated much higher read more

The absolute worst, but sadly so typical of the CVS chain. Just got out of the hospital. Nothing but a hassle trying to get my prescriptions filled. Pharmacist at this location is terrible and rude and confused, to say the least. read more

In seventy years I haven't had poorer service from a drug store. In person, twice in the past month I've been told "not ready, come back tomorrow after 2", only to come back at the designated time to be again told "later". As if the customer were an unnecessary annoyance. A phone call to find out an order's status is impossible for me, as I'm incapable of spending over 25 minutes listening to the most excruciating hold "music" possible. In general, CVS's business model over the last decade or two has been to buy out all the local pharmacies, consolidate, and then run their outlets with as little consideration for the performance of their service as possible, understaffing, to squeeze maximum profit for shareholders. A common trend, but wrought to perfection by CVS. read more

This CVS has a UPS drop-off. I dropped off a package worth $600 and was told to expect a receipt texted to my phone number. I didn't receive the receipt and when I went back to the CVS and spoke with the store manager who had accepted the package, she had no record of the shipment at all. With no tracking number or receipt it's impossible to get any information from UPS about what happened. read more

Very nice and efficient staff. My Dad forgot his medicine at home and they not only called and got authorization for his emergency refill but they didn't charge him. Can't beat that. Aside from the super nice folks that work here this is your typical CVS - large selection, good prices, clean and open good hours. read more

CVS Pharmacy - CVS in Orleans, MA - Drugstores Near Me - ORLEANS, Massachusetts

They are ridiculously understaffed. You can NOT get the pharmacy to answer your call. I called the main store number at 5:30pm and was told"they aren't answering the phone, try calling in the morning." That's no way to do business. read more

The worst CVS on the planet. The pharmacy is unreachable by phone. The store is dirty inside and out; littered with cigarette butts, trash and debris. Don't waste your time. Try another location. read more

Called the pharmacy to ensure my prescription would be ready when I got there (as I am sick and not wanting to sit around all day). It said it would be ready at 12:15. An hour later it wasn't ready and the pharmacy girl was rude and couldn't answer why that was. Ridiculous. read more

As most reviewers said, this is the worst place on the planet. I gave them the benefit of the doubt during the height of COVID, but nothing has improved. Today one of the salespeople literally THREW an item at me at the register after I questioned her about my coupon not going through correctly. She did not want to redo it! I've been snarled at at the pharmacy too. Whoever manages this place should be fired, and they should start all over. Prescriptions are never ready on time, the employees are hostile toward customers. Today was it for me. Even though it is so convenient, I will go as far as I have to to never step foot in here again. I wish CVS corporate would read these reviews and do something about this appalling excuse for a store and pharmacy. read more

Shame on this CVS. They do not ever pick up their phone. I called CVS corporate to get info and they could not reach them as well! Every other CVS has responsible Pharmacists that are attentive and responsive. Not this one. DO NOT RELY ON THIS CVS FOR YOUR HEALTHCARE! You will put your life at risk due to their incompetency. read more

Just spent over 13 minutes waiting for the pharmacy phone to be answered. Now I will drive in and talk to them in person. It should be obvious that prescriptions are very much needed. We don't take them cause we want to! read more

CVS Pharmacy - Screen shot of hold time - Drugstores Near Me - ORLEANS, Massachusetts

Did not use the actual pharmacy but I love the selection of products available! it is well air conditioned. This CVS has two self check outs and has the reusable recycled material bags instead of the useless paper no-handle bags, they even have small recycled material bags which I've NEVER SEEN BEFORE since they implemented recycleable bag policy in MA read more

Thank you to your pharmacist he was helpful and encouraging. I'm not from the Cape and I was nervous about my embarrassing situation, however Nelson was kind and professional. read more

These people shouldnt be trusted in the deep end of the pool let alone handling peoples medicine. I would go down the road to Rite Aid, i dont actually know if they are better but there is no way that any one else in the world could possibly be any worse than this CVS @ orleans main st. read more

this is genuinely the worst cvs i have ever been to. My dr has called my RX in twice now, they claimed to not have it the afternoon after he had done this. Fine, i will just check back in later via phone. WRONG they are completely unreachable by phone, 4 attempts now at 30+ mins each of being on hold over a period of 2.5 days. and this is a pharmacy, something people depend on with their wellbeing and sometimes lives. I guess i will have to make the 1.5 hour round trip drive with no actually guarantee that they will even have the RX that my dr called in in their system yet. this blows cvs, you should do better. read more

The answering bot ask you to go online to schedule an appointment for COVID vaccination, but the website asks for your insurance information AND pharmacy information/ RX bin# etc. This is information CVS already has! When I call pharmacy, no one answered. Waited 30min and gave up! CVS sucks all around! One good experience per 10 awful - this is why corporate monopolies should be illegal - I am tied to CVS through my health insurance. I'm fucked... read more

Never use CVS Photo Center for developing film. On March 11th, I dropped off a single roll of 35MM film. This was the first time I'd use CVS for film developing. The girl took my film, placed it in an envelope, took down my information, and told me it would be about a 2 week waiting period. Apparently, this is not the proper procedure and the girl missed an entire step of the process. I was supposed to receive a slip with my order information and envelope number. After weeks of not hearing back I tried calling the store on THREE separate occasions. Every single time I received the same answer: they had no information on my order, no record of it AT ALL, and they couldn't help me. During only one of those three calls did they even attempt to help me get the contact information for the CVS Help center. But after being put on hold for almost ten minutes they came back to say they couldn't even find the help center phone number for me. And let me tell you, finding the help center phone number for CVS is NOT easy. It took me about a half hour of different Google searches to get me to where I needed to be on CVS's labyrinth of a website. I called several times over the last couple months only to met with an automated "we are not currently open, try again later" message despite their website stating the help center should be open. I have just now, on JUNE 21ST, reached an actual human being. They told me after 90 days, the film is thrown away. The envelope had ALL of my information on it including my name, address, and phone number but it was still thrown away because it was not submitted properly. I am upset, but most of all, I am incredibly angry. I am a photographer and that roll of film had photos from a vacation I had taken for my birthday that I was very excited to have developed. The girl who helped me clearly had not been trained properly. I understand film is not used often anymore, but if your company offers the service EVERYONE should be 100% trained for it. I will NEVER use CVS photo center again. read more

Trying to get someone to answer the telephone in the pharmacy here is worse than calling a governmental office.

Like Jean G., I have waited endlessly to get through to the pharmacy by phone. No one picks up. I spoke briefly to an acting manager who told me the only thing he could do was connect me again to the phone no one answers. A pharmacy that won't answer its phone during a pandemic? C'mon. If they're short on staff, hire some people. Massachusetts has the highest unemployment rate in the country, read more

Worst customer service ever. After 45 minutes on hold for the pharmacy I called the manager from another phone. The absolutely rude girl who answered the phone informed me there is nothing they can do and abruptly hung up on me. I didn't even get a word in. read more

Just giving it one star because I have to put a rating. Literally the worst CVS and really the worst store I have ever set foot into. If I could I would give this 0 stars. I have never been more embarrassed to set foot into a store. The customer service was beyond horrendous, and the the employees were so SO rude. I went up to the pharmacy counter to ask if they had any self covid-rapid tests in stock. When we approached the counter the lady could not have been any more rude. When we approached her, she greeted us by saying, "Yes?" in such a disgusted way like we were bothering her. She said that they had them in the front of the store. We went to the front and asked the cashier and she said they don't have any. Stellar communication if I say myself between employees, NOT. Genuinely hope they lose their jobs and learn their lesson that it is not ok to treat someone with just such disrespect. So disappointed with this crew and I would be ashamed to work in there but also to step in there again. read more

I'm glad that Jim M. had a positive experience with the pharmacy - I was not so lucky. Long story short: I have RX coverage, but they would not call my insurer to obtain the payment authorization. The pharmacist was arrogant and dismissive, and interrupted me in mid-sentence when I was providing him with the phone number for payment authorization and trying to explain. He issued me the ultimatum to pay direct, or not get the prescription. Fine! I left and had the prescription transferred to another drugstore, where there was no issue. Extremely poor customer service! read more

slowest service ever... was on hold for 30+ minutes and when i go in it takes just the same amount of time... id recommend going to stop and shop... just saying read more