Gotta love reviews where the reviewer is clearly the entitled person with unrealistic expectations. Is customer service lacking here- yea a bit but should you blame these employees? There is typically only one there working up front when I have been in, and with the self scans broken or malfunctioning every other customer- that one person is expected to be in 2 places at once. They have people there stocking during the day, but let's not assume they even know how to run a register, or have cleared a background check to handle cash. Maybe they haven't so we can't just assume the stock people should be running up to help you.
As far as people complaining about workers' attitudes, I certainly can't blame them for being a little ornery for having to work in those conditions, they have been verbally abused by customers since covid started, I'm guessing forced to work more hours than they should because of Covid related understaffing that keeps persisting because corporate entities like this refuse to pay livable wages, cut benefits, and also like who wants a shitty low paid job working a register here if all the customers are going to be entitled jerks and completely lack patience? Not me that's for sure.
But my actual experience is workers are friendly enough. No one has ever been outright rude to me or ignored me when the self scanner freezes up- which it does EVERY time lol. They offer help when it's clear they are needed.
I however don't expect to be greeted or offered help out of the blue or just for walking through the door- I don't need nor want to interact with anyone if I can help it, it's just unnecessary and annoying.
Now the pharmacy itself: prescription meds are a huge issue with all pharmacies in Florida- I've had issues at multiple ones, across all chains and supermarket pharmacies. I kid you not, I've had issues at every one in a 20 mile radius, and I believe it's a State regulation or bigger corporate issue. From what I've been able to learn every pharmacy can only order certain brands- or from certain labs or manufacturers. those brands are always unavailable, limited stock and sold out since they are the only ones they are allowed to order from... and what they can get is NEVER the brand that a goodRX coupon covers. It's infuriating. I'm sure the people working here are truly sick of hearing these complaints over something they have zero control over.
I've asked around, and most Pharmacies apparently have no choice from which lab a medicine comes from, but what lab it comes from will greatly effect the customers price too. Only Florida seems to have this BS. Like the state made deals with certain manufacturers to only sell that brand here. At least this is what I suspect- as that's what happens when you let republicans get control. It mucks up the whole system.
Otherwise, this place is a cvs like every other. They have all the things a typical cvs does. The prices are twice as much as Walmart - like every convenience store. They have a huge selection of greeting cards, more candy choices than you could want, all the last minute stuff you forgot to pack for your trip to the beach, and actually some decently priced deals on alcohol- beer/wine and some premixed canned cocktails. They will likely have the odd vitamin supplement your looking for, all the first aid stuff you might need, and a huge selection of cheap makeup that will get you through if you ran out of your Lancôme foundation and just can't get to the gardens mall.
Will they be helpful and answer your medical questions and listen to you describe all your symptoms, & sit with you to figure out what OTC med you need- or will they recommend which shade of blush is best for your skin tone? no that's not their job, nor should it be. read more
