I walked in to see if CVS had a certain type of battery, and I wanted to give a Shout-out to Shannon because of her outstanding customer service. And of course all the other wonderful and respectful staff at this CVS of whom I interacted with. I really appreciate you all. Keep up the good work, and again, thanks a ton for going above and beyond. read more

CVS Pharmacy - Recognition for exemplary customer service! - Drugstores Near Me - Pataskala, Ohio

It was fast, painless, and pleasant. I was early for my appointment but was able to get in right away!

Almost always a good if not great experience. The drive thru is convenient, albeit busy at times. If so the inside walk up is an option. The staff has always been courteous and helpful. Bonus on the walk in/ up prescriptions; you get to see what is on sale or clearance! read more

Terrible customer service. The pharmacy staff was rude. The drive thru is almost always closed due to staffing. In the main store it is hard to find a staff member to help and only option is the self check out. read more

This pharmacy is horrible! They are always understaffed, never answer phones. Lines go at least 30 to 40 minutes all to be told they havent had a chance to fill your medication. Worst experience yet and the sad part is this has been going on for months with no remedy....Shame on CVS read more

My Dr sent my prescription to CVS at 9am. I received a message at 9:41 that my order was ready for pick up however, the inhaler that I needed for my asthma was not included. We called and found out that it needed a preapproval through insurance, which we could not get due to Teladoc appointment so we told the pharmacy we would pay with cash at 11 AM. They told us it would be 1 to 2 hours for pick up. At 1:30 we called and they said they were getting ready to go to lunch and they would have it ready by 3 o'clock. At 3:30 my husband went into the store and was told that they were still waiting for insurance to approve it. He said that he had talked to them at 11 o'clock and told them that we would pay for ourselves and not run it through insurance because we could not get the preapproval done due to the Tele doc appointment. The pharmacist said oh I see that now I'll get that filled for you. The pharmacy tech told my husband after the pharmacist walked away that she had told him twice that this was going to be a self-pay order. Completely incompetent and unprofessional and lied to my husband's face, I would think that CVS could do better but evidently not. I will take my business elsewhere. I wish I would've read the reviews before sending my prescription there. Hopefully someone will see this and save themselves the time and aggravation. Not to mention that I really needed the inhaler all day long and was wheezing and having trouble breathing, but that didn't seem to matter to this pharmacist. read more

Horrible service every time at this Pharmacy, take your money elsewhere besides CVS. Seems like 50% of the employees don't know what they are doing and 100% don't seem to care. Tried to have me pay over hundreds of dollars for a prescription, I called my insurance and it should of been $100, went back to CVS and they gave me same ol story, zero help, zero solutions, zero cares given by them. Went to another pharmacy and got it for $100. read more

I've been to alot of pharmacies, and after moving to Pataskala, I just used Kroger out of convenience until my insurance company dropped them. (UHC) I tried CVS and was so happy I did. The staff are great. They are very respectful and non judgemental. I know they get short staffed, and at times, it's impossible to reach by phone, but I just stop in and usually on my way within a few minutes. I'm very happy with Pataskala CVS read more

Don't come here if you need a prescription. Might as well drive to another city, it'll be faster. Even with 6 employees nobody seems to know how to move faster than a snails pace. How many times can they tell people to wait another 30 minutes or it's an issue with the automated service, not their fault before this whole town gives up on them... read more

I needed to make a quick trip for some toiletries and cold medication so I was glad this store was still open. They had various options for medication and travel sized toiletries. I was not in line long and the cashier was very friendly. Overall, a great location. read more

Went to pick up a new medication and they did not give me what my prescription asked for. When confronting them later, in the week when I realized they messed up. When talking to the pharmacists they would not help me and instead wanted to charge me for the medication that they failed to fill properly. They are not to be trusted. read more

made online appointment for vaccine. had no record of it despite showing on phone. forced to wait prolonged time for vaccine. poor experience. read more

I broke up with the pharmacy at CVS Pataskala tonight. Kinda bummer, I've been a good customer for - well, since they ran Rite Aid out of business on Oak Meadow drive, maybe 15 years ago? Anyway. Since the big 19 hit two years ago, I've watched as employee turnover went on and on. If anybody wanted to be there and help you, they lasted about four months and disappeared. Still, changing pharmacies after so long wasn't greatly appealing, either. So I stayed. Until now. Last night (2/22/23 weird date, huh?), I needed info on a script waiting for me. Simple, "yes/no, thanks." Called 6:30 pm; placed on hold, waited 8 minutes. Realize it's probably still jumping in there. Cut them some slack and make a mental note to call back about 8 pm or so. Did that, straight onto hold and I actually waited for 57 minutes. Yes, I'm that idiot. For wasting my time on eternal hold, l blow up your speakerphone to make you all crazy as you're making me with your harp music! (visual: a row of webby skeletons with phones to their heads) Phone finally gets picked up - and slammed immediately back down. I hit redial and get, "The pharmacy is closed". Did that just happen? Ok, everybody has busy days and their job can't be easy with the drive thru closed now. Will try again later on. Swung by at 7:30 tonight. Parking lot clearing out, for once! Thinking the line wouldn't be long, I yeeted in. Nobody being waited on at pharmacy counter, nobody in line and they close in 30 minutes. Cool, yeah? (Small mood lifter right there, admit it.) I stand there watching 4 employees deep in conversation. With each other. One guy was filling scripts and handing them off to a mature dark haired woman with a bun and a dry mouth; she would take the scripts and continue talking. Two others were enthralled with bun lady's story, and gave her their rapt attention. One guy glanced at me, then became busy stacking some pesky plastic boxes while he listened. Keeping the convo going full tilt, bun lady looks over at me like, "What do you want?" Uh. Ask, maybe? Not one of the four bothered asking me if I was there to pick up. Nothing. Some two and a half minutes go by, employees are leaning at bun lady who's now getting to the good part of her story. (At least speak up, if it's THAT good!) Nobody even acknowledges I'm standing there. Nada. Duh, right? I heard the speakerphone saying, "1 pharmacy call on hold" over and over every 10 seconds. (had to smile in spite of myself, there) Still nada. Yakketty blah, blah. Another couple minutes go by and my patience finally snaps. If any of the employees read this, I'm the one who yelled, "THANKS, BYE!" as I walked away. I know, I know, jerky move. But you made me that jerkess; I tried so hard to take it easy on you while trying to pick up one simple script. Tonight you had to try me; it's game over, loss goes to the home team. Readers, you have been warned. Nobody who can out-talk me and keep people listening like that should be working in that pharmacy. read more

My family came to this CVS for our flu shots and covid shots because of the reviews on the pharmacists in the pharmacy and Ms. Jennifer in the Minute Clinic. 2 adults and two 5 year olds and they made it super easy. No cries and the easiest shots the kids ever had. Best experience ever! Thanks ladies! read more

My husband had surgery and when we went late morning to pick up his pain pills, they had the drive through closed due to "staffing". We didn't want to go inside then so I came back an hour before closing. They seemed to have their usual amount of staff but yet still had the drive through closed? After standing in line, I was told they were 'out of stock' for his pain meds. Usually they send text updates but we never received notice about it. That put us in an urgent situation to get it elsewhere before everything closed. They did tell us Broad St. CVS had it-- but the doctor would have to call it in there (since narcotics can't be transferred). We had to page the doctor after his office hours then drive in a panic to Broad street before they closed. It's been a month since then and I can't get through to their phone about MY prescriptions now. I've been calling for days. It's like they've quit accepting incoming calls. Terrible! read more

This is ABSOLUTELY the slowest pharmacy ever. Numerous times I've waited in line for 15+ minutes only to be told my scripts were not ready yet. Normally standing off to the side while watching why they tell nearly everyone coming through the line their scripts are also not ready. The final straw was tonight. Doctor sent it over around 1600 hours. After leaving work I got to CVS around 2030hrs. A woman was ahead of me and the tech was not finding said person in CVS' system. So the tech was waiting to talk with another co-work about it. Meanwhile there has now become a line of 3 or 4 more people. Instead of helping the other people in line the two techs start conversing about how they hate when people come in at closing time. I finally make it to the register only to be told my scripts that were sent over 4+ hours ago were not ready. The simple solution from the tech was "just stop in in the morning." While this is a fine idea, I work at 7am for 24 hours. I just don't understand I guess but it seems like it's every time I have something sent to this CVS there is some sort of delay. read more

Was a good pharmacy until they changed management. Now if sucks to high heaven. All the really nice employees are gone and now we are stuck with stupidity. read more

The store part is nice but the pharmacy itself is hit or miss. At times they give you the oh it will be ready four hours from now bit, and to just print a label?? Anyway there are certain shifts I have found that are better than others, otherwise I might have rated lower, but the store itself is nice, the clerks are nice and lots of good deals on seasonal items. Great prices on wine compared to say a gas station or convenience store but no Sunday booze license, FYI. read more

I get a text that my Rx is ready for pickup, drive 10 minutes to the store and the pharmacy technician tells me the system is down and i cannot pickup the script. According to my text, the Rx should be filled and sitting on a shelve, I show him the text. He tells me that I need to come back later. I don't have time to come back later. They should offer delivery in a situation like this. Customer service is a D- today. read more