I have lived in the West Valley for more than 10 years, and before that, I worked as a pharmacy technician at a very well-run CVS in Phoenix. Because I've spent time behind the counter, I understand what pharmacies are capable of doing to prevent delays, address insurance declines, explore savings options, order medications ahead of time, and keep customers informed. Unfortunately, after years of trying nearly every retail pharmacy in our area, I had grown accustomed to delays, poor follow-through, and unnecessary complications--until finding Walgreens Store #7110. This pharmacy consistently does all the things a great pharmacy should do. Prescriptions are filled promptly, medications are ordered with enough foresight to help prevent gaps, and I receive updates when something needs attention. If the staff says they will follow up in the morning, they actually do. Even when other pharmacies have been completely out of medications my household needs, this location has often had them available. Every member of the staff is friendly, attentive, and genuinely engaged. Their flow, their presence with customers, and the timeliness of their work show how hard they work and how seriously they take the importance of every medication they handle. That level of attention to detail should be standard in pharmacy care, but it is increasingly difficult to find--and this team delivers it consistently. Customers have no idea the challenges a pharmacy can face in one script, you handle it all amazing! I can honestly say this may be the one pharmacy that operates even better than the excellent store where I once worked. You all deserve so much credit for the work you do every day. Your effort, consistency, and care do not go unnoticed. Thank you for making something that can often be stressful feel so much easier. read more

Zero stars!!! PHARMACY STAFF is TERRIBLE HERE!!!! Literally have no idea what they are doing. I walked inside to pick up my prescriptions because I've dealt with the long drive thru lines in the past. Believe it or not going inside was WORSE. The line wasn't very long which was nice so I waited and when I got to the front of the line the young girl with short darker brown hair asked for my name and DOB. She got my scripts and I told her I had a coupon code with good RX to apply to reduce the cost of my medications. She proceeded to ARGUE with me that the "LOWEST" discounted price was the one listed to which I challenged because good rx lets you plug in your rx to get the lowest price they both should've been $9 totaling $18. I wouldn't take no for an answer and demanded the code be entered. She moved me over to the "pick up" consultation area and passed me off to another staff member to assist. He the. Proceeded to ARGUE with me that the lowest discounted price was already on the script. I told him to plug in the coupon code information and although RELUCTANT he FINALLY LISTENED. Low and behold there WERE BETTER LOWER prices for both my rx's so rather than spending almost $50 on two scripts I had to wait for him to print a new label with the discounted prices totaling $18. I was told to wait by the pick up line and he would call me to pay when the new labels were printed. I was fine to wait I sat in the chair and when he called me I went up to pay and the SAME girl who REFUSED to discount my meds in the first place told me I would need to wait in line AGAIN. WHAT?!? Because she was too lazy and in competent to discount my scripts to begin with when I had already waited in line twice and had to argue with two staff to get them to use my coupon code. The gentleman in line told me to go ahead which CLEARLY pissed off the girl that told me to get in line and she told me again to get in line and I told her that he let me go first since I was already waiting there prior to him anyways. She rolled her eyes and ignored me walking to the drive thru window. Another kid ended up assisting me and then he couldn't locate the scripts that I had just pointed to that were in the basket that his coworker just put them in by the pick up window with the new labels. Are you kidding me?! It's a small area back there with ZERO communication amongst the staff. The whole experience was asinine, it was like a circus in there. Do yourself a favor - DO NOT FILL YOUR SCRIPTS HERE!!!! Also - to the pharmacy staff, you're educated enough to show professionalism. Don't argue with the customer and insist that you are correct just because you're too effin lazy to put in a discount code. Do your job. It's clear by the reviews that the staff here is the issue. What an embarrassment. read more

Dont get your scripts sent here I was waiting in line behind 1 car at 9pm and they shut the window on us because they closed and didn't want to give me my medication, they were walking past and clearly saw us. I'm transferring my script to another cvs or a Walgreens honestly because Walgreens wouldn't do that. read more

New pharmacy staff is terrible. So slow and every time I get something sent there they have an issue with it. Changing pharmacies

NOT HAPPY! The pharmacy LOST my insurance card! I reluctantly gave it to the tech and told him I didn't want to because I never leave my card, but he told me he would return it when I returned to pick up my prescription. Go figure, I returned and they had lost my card! I received a call after I called and left a message asking them to update me, but was told to call my insurance company and request another card. What other personal information is this pharmacy losing? This is completely unacceptable! read more

Zero stars if I could. Prescription sent at 3. Showed up at 4 and was told it would take another hour. I couldn't take the medication that late at night so I showed up at 8:30 the next day and was told "it would take another hour." After calling him out on his BS (he was the one the night before that said it would be another hour) they magically had it ready in 5 minutes. Save your time, go somewhere else. read more

How irritating and unhelpful to be closed every single day in the middle of the day for lunch. No other business does this nonsense. If we lived in a podunk town in the middle of nowhere I'd get it. But this is a busy area. Figure it out. Waste of time. read more

If I could rate them as a fat zero I would!!! They are terrible. My physician sent my prescription over 4 times in 2 weeks and they still say they don't have it. They are rude and staff is not helpful at all!! Go somewhere else!! read more

don't know what happened to this pharmacy used to never have an issue, but now long wait times on the phone, and then the last 2 times I went through drive thru they seemed very disorganized and couldn't find my medication. I could hear them because the window was open. 2 Sharon Tailor 7 reviews 3 months ago The most confusing, half finished information and prescription service I've ever encountered at a CVS. Incorrectly filled prescriptions as well as failure to communicate correct locations of medications ordered. 2 Andrea Lydic 5 reviews 2 weeks ago NEW Worst pharmacy EVER!!! So rude, tall shaved headed Hispanic with glasses is so mean, these people do not care about their customers at all!!! I will pay 2 times as much and go to WALGREENS rather than ever go back here... so so sad! 3 Brenda Dewar 4 reviews 6 months ago Worst pharmacy. I have been using them for 15+ years but the last 5 years I kept telling myself I need to switch pharmacies and today I finally did. It takes days to get my prescription filled due to error at the pharmacy. My doctor even ... More 5 Julie H 14 reviews·1 photo 3 weeks ago NEW Horrible! Horrible service, horrible attention to detail horrible personnel especially the pharmacist! What a joke! Ours closed so we got forced to go to this one ... don't make the same mistake we did 3 Jas Gold 4 reviews 6 months ago Affordable meds, friendly staff. I've been going to the drive thru pharmacy and they're always super friendly. My ... More Shannon DeWitt 58 reviews 4 months ago This place is the best! From the pharmacy to the store, I've had great service everyone I've dealt with! Amy this morning was a pleasure to deal with. Thank you for excellent service!! Kacie Rupert 3 reviews 7 months ago Poor Nora (head staff) is so lost. How she's "running" this pharmacy is beyond me. I have called every week for the past three weeks and each time I have to call at least 5 times because I'll wait on hold for 45 mins and they pick the phone ... More 4 Jamie Local Guide·43 reviews 7 months ago This is the worst location! The staff is horrible and they take the phone off the hook and just let it ring non stop. It's people trying to get their scripts right because the staff is so incapable of doing it right the first time. If you ... More 5 Sarita Pandey 4 reviews·1 photo 7 months ago It is frustrating because I reach out to the pharmacy personally and shared the details of my prescription which I needed to get transferred from Costco pharmacy. But still after waiting 1week it hasn't been done. Worst experience I've hear right now. 4 Elaf Allsaifi 3 reviews 6 months ago The CVS in general is bad pharmacy and this one is the worst. They are not responding to the phone calls and when my provider was trying to contact them, he was on hold for 40 minutes. I wouldn't recommend this pharmacy at all. 3 Jennifer 10 reviews·5 photos 11 months ago The Pharmacist at this location is the rudest person I've had to deal with for prescriptions. He didn't explain any medications I've received and when I've had to deal with him he's rude and arrogant. They screwed up my prescription and ... More 7 Amber Scruggs 15 reviews·5 photos 8 months ago Well, CVS has managed to go back to 1 star. I called to inquire about an Rx refill. I spoke to with Nora and asked her check a few things. I asked about 1 Rx and checked to see if it was called in. She told it was not. I would ask questions ... More 3 Anessa Abbott 4 reviews Worst pharmacy in our immediate area! Terrible attitudes, non-existent customer service and long wait times. This location misfills prescriptions, takes no accountability and then acts as though it's the customers fault. The pharmacist seems to condone the behavior and demonstrates the same poor attitude and non-existent customer service. We're now being told that because the test strips that they mis-filled are a month old (just barely) can not be exchanged, even though they're in the original unopened box and still bagged, but we have to pay $50.00 for their mistake!! 100% disabled and on a fixed income and I have to pay for their incompetence!! What a SCAM!! This location NEEDS immediate CHANGE! read more

Affordable meds, friendly staff. I've been going to the drive thru pharmacy and they're always super friendly. My prescription at Walgreens was $267 and only $63 at this CVS. Apparently, they run it through a "savings finder". Why Walgreens won't do this for you but will happily charge you 4x? I'm not sure but I'll be coming back to this CVS for cheap meds and friendly staff. read more

The team that works in the pharmacy clearly cares about their customers and, for me, they have gone out of their way to help. Friendly, problem-solving staff makes all the difference when things get complicated. I have traveled around and been to many CVS pharmacies across the US, as I live in Washington m, DC., and I can conclude that this particular store checks all the marks for quality and service. Every time that I phoned into this store I was able to speak to a pharmacist without delay or long hold. What a nice surprise! read more

DO NOT UNDER ANY CIRCUMSTANCES use these guys for Hawaii travel Covid testing. We have now missed one flight and at great expense rebooked to a later flight and still have no results. And good luck calling them at the number they give you at the test specifically to check on results. You end up in a call center voice mail loop. Get your test at any other approved provider or plan to spend your vacation at home. 1 read more

Service , I have tried for over 2 yrs. to have all my meds picked up together not a day or 2 apart. Also always charging wrong Insurance. I have gone inside a number of times to straighten this out but is only a 1 time fix. It just gets old!! read more

Answer the fracking phone, maybe!? Called at 7:30p to check on a prescription for my son as he is screaming in pain and no one answers. Called repeatedly until they closed at 9pm and nothing. This is the third prescription with a similar experience- never again. read more

The worst ! Pharmacist is rude , no one answers the phone !! A week later and they said my prescription was t ready for pickup. Definitely switching to Frys read more

ZERO STARS Waited 48 minutes on hold only to be hung up on. Called back, waited 12 minutes and they hung up again. Drive thru is outrageous and ridiculous. Under staffed! read more

I've been on hold a total of 3 hours today (3 separate attempts calling in to the pharmacy) trying to get someone from the Pharmacy to assist me. I called the main store to get assistance and was told that "WE (as in, me?) need to respect all the other patients that have been waiting longer".... Wow. The store manager actually laughed at me over the phone when I asked for help. She was rude and condescending. read more

Good pharmacy that we use it to fill prescriptions. They are pretty fast if you have to wait and have some helpful staff.

They never answer the phone after 7 PM. You will be on hold for an hour to be hung up on. ‍

Was on hold for 35 min , walked into the pharmacy still on hold , I was the only customer at the pharmacy, I was told they were busy helping other customers , the phone system was saying 3 calls on hold , both pharmacists were completely ignoring the phones, the person helping me said "Im not the the only customer" I looked around and said "yes I am and you are not answering the phones , so who else are you working with? Im the only one in the store." read more

Waited 15 minutes to be told to go to a different line or going side to do a pick up. Was told they was appointment and there should've been better signage so that people are aware read more

Why does it say you are open until 10 but the staff is rudely turning people alway at the door at 9:11 PM????

Nope no thank you! I will never be returning to this location after my last few experiences. The new pharmacy manager Mike and I do not get along. Due to this Mike likes to use his knowledge of the pharmaceutical system to purposefully cause issues to frustrate me and cost me unnecessary money. By having his position He uses his resources to accomplish his satisfaction of making my life misreable every time I have to have an interaction. Well I transferred all my prescriptions and will never use this cvs again until corporate catches on to his unprofessional methods. Please feel free to contact me as I have documentation and proof supporting my statements!! read more

We have been waiting for an entire day for an antibiotic for my sick child, and I continue to be told, "we are just too busy to check our voicemail." I know for a fact our doctor left the script on their VM 6 hours ago. And when I ask if they can let me know and ETA on checking the voicemail, I get, "the pharmacist has stepped out." I guess they aren't too busy to step out. For the health of your loved ones, avoid this pharmacy!! Sounds like they have enough business anyway - and don't need ours. read more

I had the most pleasant experience at this CVS recently even though I was not feeling well. Not only did the girl at the regular store counter acknowledge and greet me but the pharmacist and two techs also greeted me immediately upon walking in. My medication was supposed to be ready by noon and I arrived at 8:30am to find that it was already ready. What great service and all with a smile. read more

Is 0 ratings possible? I wonder if the pharmacy phone rings in the store because they never answer the phone. I've waited over 45 minutes for someone not to even pick up the phone... just me and CVS' recorded message. Maybe customer service is something you have to experience in person?!? read more

Like all the other reviews. The pharmacy is the worst I have ever seen. Never answer the phone, screw up prescriptions, don't check if there are multiple RX's, don't ask or add insurance info unless you specifically ask if that is the price with insurance. Horrible!! read more

Never fill the prescriptions on time. Always takes multiple trips or phone calls to get it.

Terrible wait times in-store and in drive-through. I came here instead of the CVS in Target because I wanted to be able to pick up my prescription and go, but I will never make that mistake again. Apparently they just got a new pharmacist. My trip was 40 minutes too long. I got there to pick it up 3 hours after my doctor's appointment to make sure it was filled when I drove through. Took them 20 minutes to "find" my prescription and then said I should get the over-the-counter version. I asked to talk to the pharmacist (another 10 minute wait) and he told me the same. I went in and saw they recommended kids' medicine. I went back to the counter to pay for my prescription instead of the cheaper kids' alternative. In line, the 2 women ahead of me were told they would have to wait "20-30 minutes" until their prescriptions were ready. When i got up to the counter, they told me it would take 30-40 minutes to "put together" my prescription even though they should have had it done already when I drove through to pick it up 3 hours after it was ordered by my doctor. Do NOT come to this CVS unless you want long wait times and bad customer service. read more

Customer service is it non existent! Don't come to this pharmacy...they ripped us off on the price and I called to verify with Express scripts. They chose to gouge us instead of offering the 0 copay option. Express scripts said they could have reversed it. The pharmacy techs exact quote was "you should know your plan"... I do know my plan thats why I questioned you. This particular CVS location is the only one I've had a problem with. Go to the one down the street and save yourself with a headache and rude customer service. read more

Thank you Donna for your wonderful customer service and pure kindness. You made my daughter's day. God bless

I would have given them 0 stars if that was available. Terrible service. We are 8 hours from home and my husband has a bad toothache. We called our dentist who called in a prescription to this CVS. We went to pick up the prescription and it was 8 minutes before closing, the pharmacist told us he knew the prescription was ready but that we would have to come back in the morning as it was to close to closing time to check him out. read more

went in at about 4pm on november 27th and the nice lady with colored short hair was SO unbelievably kind. Perfect customer service. she deserves a raise. read more

Never go to this pharmacy again which makes me never want to go to a cvs ever again. Incompetent staff ,never helpful. Save yourself the frustration and avoid this cvs pharmacy at all cost. I've never left a place so angry and frustrated so many times. read more

I would NEVER go here again to get a covid test for Hawaii! Walgreens is doing FREE tests and come back within 24 hours. I just got tested and they charged me $139 and it may not even come back in time for my flight... read more

CVS was running ad on tuna. 4 cans for $5.00. I went in to purchase 4 cans. I was told I would only be able to purchase 2 cans at the sale price even though the ad specifically said 4 cans for $5.00. I asked why the ad said 4 cans for $5.00. Again I was told I could get 2 cans at the sale Price. I was told they had the right to limit the amount of cans purchased. To me this sounds like false advertising. I ended up not purchasing anything at that store. I then went to another CVS pharmacy and purchased 4 cans for $5.00. The sign on the shelf where the tuna was, specifically said, must buy 4 cans in order to get them at the sale price. I then purchased 4 cans and was charged $5.00. At this time my curiosity got the best of me. I ended up going to another CVS pharmacy. Again the sign on the shelf where the tuna was, specifically said you must buy 4 cans in order to get them for $5.00. Someone from corporate should truly look into the store located at 24865 N. Lake Pleasant Parkway Peoria. It isn't the customers fault for their inability to order enough product support their ads they run. Look forward to hearing from somebody from the corporate office. Days later and no attempt from anybody at CVS or this store to contact me. Unfortunately in today's world it doesn't surprise me. Customer service is going through a slow death. read more

We just recently moved to this area of Peoria and chose CVS because it's closest to us. They always have my kids medicine ready within a few hours of being to the drs. Friendly staff and quick drive through lines. read more

I had schedule a COVID19 test appointment for this morning so I arrived about 5 minutes early. There was no signage on where to go or what do and a long line of cars so after waiting about 25 minutes in the drive-through line I finally made it up to the two lanes. There was a hand written note on what appeared to be a brown recycle paper napkin, which was hard to read, stating the COVID test were being given in lane 1 only. Nothing on the napkin or markings on building indicated what was lane 1 or lane 2. I wound in lane 2 and when I someone answered the intercom I was curtly told I was in the wrong lane. The person on the intercom didn't seem to care one bit that I waited in line or would have to wait again. By then there were 5 more cars in line and to leave and come back through would have meant another 25 to 30 or more wait. I was very disappointed that a company like CVS would have hand written notes. There was a total lack of customer service and professionalism. I highly encourage people to find a better more professional company read more

My patient called the office today saying CVS (@ phone# 623-566-1110) told her they have been trying for days to contact me regarding refills for an anti-seizure medication - she'd since run out of her medication. According to her med log, she should have had plenty of refills available to her. I called CVS saying our office had not received any calls or faxes regarding her refills. The pharmacist did have record of my calling in the past, but none of the additional refills I'd requested for my patient had been written down or initiated. When I talked with the pharmacist about the office contact information, he gave an unfamiliar number. I told him the correct number, but was told that the number he gave me was the one that had appeared on the caller ID in the past and now it cannot be changed. I tried to explain that it may be a number to one of the other facilities I had worked at and that if that incorrect number was called the office would not get the refill request. He said he would not change the number. I then tried to confirm our fax number, but he said that he did not need the fax number because there were now plenty of refills. I tried to explain that they may need to fax the office in the future regarding patient refills, but he would not check the fax number. He is a fill-in pharmacist. I guess he either didn't understand what I was telling him or was too busy to care my patient ran out of an anti-seizure medication. read more