Terrible!! The "new" phone system does not work for the pharmacy. It disconnects you unless you have a prescription number. The BIGGEST moron pharmacy tech (black curly hair) is working today. She has no business working with people. Had I not called 10 times and stopped by, the script wouldn't have been filled. Wayyyy too much work to spend money here. read more

Supposed to be a 24 hour pharmacy, but when I drove up to the drive through window at 10:30pm last night, it was closed. There was a brown piece of cardboard in the window with the word "closed" written in sharpie. Classy. The store's lit-up signage on the front still says "24 hours." In dry erase marker, listed on the pharmacy window, I could barely make out "9am - 10pm." Might as well switch to Publix - same hours, better service. I would have stayed with CVS for the 24 hour convenience, but that was the only selling point and now it's gone. read more

Worst Pharmacy Ever. 3 days after dropping off script- it still was not ready. When I said to give it back to me - the guy comes back & says the Pharmacist is doing it now. ( insert Eye Roll) Finally get it - the directions are completely Wrong. If we followed the directions my husband would have been in the ER We called the Dr to get the Right instructions. Run Far Far Away from them read more

After a year of this Plant Cout CVS pharmacy I have decided to get my Rx at Publix. This pharmacy never tells me when my Rx is ready. They're not always open when hours are stated. Employee attitudes are very low. read more

A smile goes a long way. They really know how to give you just enough space to shop but smile at the same time.

If I could leave 0 stars, I would. I've lived in Plant City almost 20 years and I've never had a good experience at the CVS pharmacy. They tell you one thing on the phone and then another thing when you get there. It always took several trips and phone calls to fill my birth control. The same prescription every month and there was always a problem. I've dropped off prescriptions with a promise that they would be done at a certain time and I come back and they tell me the next day. This last time, I signed up for a Covid booster online and they when I arrived I was told I wasn't eligible because of my age. The website asked me my age. If you want to buy overpriced sunscreen or cosmetics, fine, but I would never use the pharmacy here. I will do my best to never come back here again. read more

This place is just awful. I came here with my dad to get medicine for my mom and they said "we have the stuff we will start making it and it will be done in about 10-15 Minutes", 25 Minutes later they haven't even started yet. I would not recommend this store due to the staffs general incompetence at their jobs, but also laziness. read more

DO NOT CHOOSE THIS PHARMACY!! OR ANY CVS PHARMACY. There are always problems. My kids have been getting prescriptions filled here for 4 years. 4 years they had 1 insurance, it changed 3 1/2 years agO. Every time I go to get a prescription they tell me the insurance is NO good. they get the same prescriptions filled every single month. The insurance has not changed in 3 1/2 years. So you get the text your prescriptions are ready, you go, they tell you oh they are not ready, tell you itll be another hour, you leave you come back then they tell you oh, your insurance is not good, so they figure it out an tell you, you need to go to the back of the line or come back later because Now they have to redo it all. but they have to take care of other customers first. Heres a thought take care of the customer you've been working on for 3 days. How about that!!! They get attitudes with you because you are upset it ALWAYS takes at least 2 trips and several hours to get the prescription. It takes longer to get the prescription filled then it does to make an appointment go see the doctor and get the prescription prescribed and sent over. If my insurance would allow me to use any other pharmacy I would. read more

Literally the worst pharmacy I've ever used but unfortunately it's plant city so it's the only 24hr pharmacy around. Be ready for them to lie to you, not have your script ready (even when you call ahead), berate you, and claim they don't have your meds in stock (another lie). Simple scripts seem beyond the ability of these "pharmacists" to fill. read more

The CVS pharmacy in Plant City Florida has horrible customer service, they get my prescriptions wrong half the time, they make me wait because of their mistake over and over again, and they do not follow the instructions I give by their own text message system or on the CVS website. I have never dealt with any company (for years, unfortunately) that has been so consistently disappointing. read more

This place is awful. Horrible customer service. Prescriptions are never ready when you finally get waited on, even when they have sent a text telling you it is ready. When it is ready it takes them forever to find it. They are way too busy, and not interested in providing decent service. read more

I stopped using CVS MANY years ago the quality of customer care was poor and always felt treated rudly by the employees! I took my businesses to Walgreens and have been with them my adult life. My job switched our health insurance and if I wanted to stay in network I needed to transfer my scripts over to cvs. I was hesitant but did so.... after a week of trying g to call to see if my thyroid medicine was ready and no lie on night being on an endless hold for 46 mins I told my husband we would just need to go there to see if ready. We went inside and I spoke with the women in regards to my script she mentioned she had nothing. I let her know I spoke with walgreens and because the transferred them I had to come to them. I then asked her if they answered there phones after everal nights sitting on an endless hold!!! Just by the way she looked over at her coworker I couldn't believe it!! A pharmacy who let's there customers sit on an endless hold I was beyond disbelief and stated in 2023 they couldn't place a message for customers to go to there pharmacy with questions but to place us on hold.. it has been 3 weeks and I wish I would have stayed with walgreens or any other pharmacy ad this is no way to treat people. What is my health to them being they won't even answer the. Phone or put a message out to there customers just means to me they don't care.... what if this was their medicine, or there parents or child's read more

Terrible customer service. On hold forever. Never have medications in stock. The only plus is that it's 24 hours.

Deserves a negative... If you need a good Pharmacy, stay away from this one.. CVS in Zephyrhills was always spot on with my meds and service, was a good store all around (thumbs up) .. But the Plant City location is a Cluster........ From the getgo, they screwed over transfers and scripts, and pooch screwed the website/cloud big time... Massive mess with scripts and service, transfers, online website, (corporate?) ect.... jus sayin'... Shorted me on scripts (dicked me on a Nov. script for 1 med. due to stock ;), changed scripts (short changed me on a 120 tab script to 60, when the script was clearly written) , ect. ect. (jus some), then blamed, (Doc, Insurance), when i called.. Me Dun with that location, and CVS as aa Hole.. Period.. Hopefully Publix is squared away when i transfer..... Heck with the drive through.. :) read more

This pharmacy has to be the worst.  Your doctor calls in a script for you and gets a conformation and they say they never got it.  Then when the doctor's office has to call back with the confirmation number , they say oh yea here it is.  Then I find out it has to be ordered., but get this when I called the next day.   They have some pills but enough to fill my script, now I can take that number which is way short of the month ordered by the doctor.  This is the first pharmacy I have ever known that would not give you what they have and then when the rest comes in they will fill the balance of your script.  Then they tell me because they had some pills in stock that the system did not order the pills and the pharmacist just made a mistake.  Yea after talking to me and then my doctor she made a mistake a just did not want to order so I would have to wait.  That is typical of these people.   People if you want a pharmacy that cares go to FAMILY CARE PHARMACY. read more

Can only review the pharmacy at this location; leaves a lot to be desired. Just is not a place I would reccomend

Worst pharmacy with the worst customer service I have ever experienced. Take your prescription anywhere else but this place blows

This is got to be the slowest pharmacy in the history of pharmacies. Every single time, and it doesn't matter if it's drive-through or not, they are slow. Waited 20 minutes at drive thru, couldn't back up, went inside and they had to find the script, took another 15 minutes. This is a common occurrence at this particular CVS so I just stopped going read more

Congratulations CVS for coming up with the most idiotic anti customer program yet. Going in to get my LIFE dependent meds I am now told you have a NEW system where customers are nothing but numbers and not names any longer; and since this fantastic, wonderful, new system was down I could not get my LIFE DEPENDENT meds that I am almost out of and called in several hours earlier. Whoever came up with this wonderful new and improved system should not be anywhere near customers ever. So dear CVS since I am just a number to you I have a number I'll give you. That number is 0; as in $0, as in the amount I am ever spending with you again after over 25 years of loyalty spending well over $10k a year with you. I will be having all my prescriptions transferred tomorrow and you can think the idiot who came up with this system for the loss in business. As a businessman, if he worked for me I would start deducting every dollar list from his or her pay list going forward. read more

Horrible costumer service, thank god we moved outta florida!! These people were always rude. I take Percoset 10mg for a very bad back condition, and they always looked at me like a was a pill junkie everytime I would get my Script Filled! it got so uncomfortable I starting using sweetbay, they have great price on medicine and the pharamcist are very polite read more

do not buy wine here it is old. i have gotten several bottles that had to be thrown away. they should not bother selling it.