I was in and out quickly, I knew exactly what items I needed -to avoid unnecessary shopping/wandering. I was trying to use my CVS card to checkout but for some reason it wasn't working. The employees (few) were helping others so I had to wait a bit. Finally, after no longer being preoccupied , one of the employees was super helpful and came to help me. read more

Still a good store with good people, I didn't read the other reviews, to see why they've got only 1.6 stars but I better because it's a five star in terms of customer service. Always has been. The pharmacy is extremely friendly and helpful. The store feels a bit "dirty", but that's likely because of the local population, because so does our local target compared to other targets. There's not much staff on the floor not as much as I'd like, but the ones that are there always try to help you and do. read more

Sadly I have one major complaint, with the pharmacy manager, Hannah. I went there recently to refill my inlaws medications and also my great grandmothers medications-yes they have alot but it's not just for one person. She was just rude from the moment I tried to show her the list. It was just such a bad customer service and being the manager I would expect much more from that position. She made remarks such as, "oh my gosh there is more medication" and in my head I'm like is this not the pharmacy, where you go to refill medications and this is part of your job. It ended with her telling me to download an app so we don't need to do this. It's just sad how people feel like they no longer need to do what is clearly part of their job. Disliked this in counter greatly. read more

The staff is very uncooperative and rude. The girl named Hillana working in dispensing the medication had lot of attitude. She refused to speak to the insurance though they were on phone with me. The pharmacist should have intervened to help but ignored. The customer service at this pharmacy is very poor. read more

Not only unprofessional, but dangerous! If I could give zero stars I would. DO NOT TRUST THIS PHARMACY My wife called to refill our daughter's prescription on Wednesday, to which the automated system replied that it would be ready the following day. (this is a recurring prescription for epilepsy that we have been getting filled with unimpressive performance from this store for about 3 years now.) The next day came and went without any word from the pharmacy. Two days after the original call, my wife called to ask if the meds were ready. She spoke with Brandi, who told my wife she should speak to a real person instead of the automated system. She then told my wife that they were out of that medication, it would not be ready until Monday and she should call around to find it elsewhere if we wanted it sooner. My wife tried to explain that our daughter needed this medication right away, she couldn't just quit it cold-turkey without risking a serious medical crisis but Brandi just kept speaking over my wife and saying there was nothing she could do, then hung up on my wife. I called hoping to speak to a different person but Brandi answered the phone. I tried diplomatically to explain the seriousness of the situation but again Brandi said we should speak to a real person instead of relying on the automated system, to which i replied that it is not my responsibility to question the reliability of the automated system that they have in place, that as a customer i expect that if they use that system it will be accurate and it's not our fault if it is unreliable. She continued to interrupt me and talk over me as she did to my wife,and when I told her not to do that I could hear her laughing at me over the phone. I asked to speak with her supervisor. She said she was on vacation for a month. I asked to speak to whoever was in charge at that moment. She put me on hold. After waiting 10 minutes I hung up. My wife and I had to cancel our plans and spent the rest of the day calling each and every pharmacy looking to get that prescription filled to no avail. The entire afternoon was spent on the phone calling out to different pharmacies further and further away. Eventually my wife was able to get a partial prescription fill from a CVS about 40 miles away. Just in time to hit rush hour traffic, my wife got in her vehicle and started driving to that pharmacy. 30 minutes into her drive, the CVS automated system pings my wife to let her know the prescription was ready for pick up at the original store. I went to investigate and sure enough, there was our daughter's meds. I spoke with the head pharmacist and explained what had occurred that day. Although not rude like Brandi had been earlier that day, the head pharmacist told me essentially the same thing that Brandi had said: it is better to talk to a real person than relying on the automated system they have in place. We did talk to a real person and they also proved useless. She essentially shrugged and said oh well, our system is buggy. Better luck next time. Meanwhile, my wife was on the road for a 2 hour trip that wasn't necessary. I called the corporate number to file a complaint. I explained the entire story and was told I would get a call back from the regional manager within a week. Nothing. I called again to follow up and my complaint wasn't even logged. I told the entire story all over again to a different person and was told I would get a call back in 48 hours. Nothing again. I followed up one last time, told the whole saga all over again and was told I would get a call back within 24 hours, and that if I didn't hear from anyone to call back. I replied that this was the last time I would call them. If no one reached out to me I would go public. Here we are. CVS pharmacy on Boronda no longer handles our prescriptions. The people at that pharmacy have no initiative. the regional manager does not know or does not care about customer relations and making this right. I advise anyone who is looking for a good pharmacy to avoid the CVS on East Boronda Ave in Salinas. read more

This is a review for the vaccine implementation at this CVS. Nothing else. I did not drive out here to shop as there is a CVS in Marina, 5 minutes away from my apartment. I came here for the first shot. It was so easy! I completed an online sign up. I showed up 20 minutes early, they had my name on a list. And I was quickly moved to the staging area in the back corner of the store. Everything was social distancing and masks. They had two spaces with partitions in between. The nice nurse asked me which arm. I chose my left as I am right handed & anticipated soreness, which I was correct. The shot itself was actually painless. Next, off to the mandatory 15 minute waiting section. I sat for the required 15 minutes, supervising was a nice lady named Victoria, got my sticker, and off I went. I already have my second date scheduled. My arm is fairly sore. I took Tylenol as advised and a sick day. I admit I was very nervous. For someone whose had multiple tattoos, two children, needles freak me out. But I'm doing my part as a teacher I mato help move us past this pandemic. Take care of yourself. read more

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If I could give Less than a star I would they had me waiting for over half an hour for my medication saying it'd be ready in 20 minutes. I asked they say it never got processed so it would be another 20 minutes. Why would you have me waiting then if you couldn't do your job right and this isn't the first time this shit happens, it's always something with the CVS pharmacy. Last time she pulled my medication, scanned it, then had to put it back and made me wait half an hour while she helped other clients and never gave me my medicine. I ended up leaving from how sick I was feeling and I didn't wanna wait longer than I should've especially after she had already scanned it. She should've gave it to me right then I'm there, I don't know what their problem is. Their management is probably the issue but they need to get it together. It's the worst fucking pharmacy. read more

Ordered vaccination because it was urgent for my university requirements. Went exactly at my appointment time at the pharmacy to tell me my appointment is not in their system even though I showed them my confirmation email and number. They said they can order it again and they will contact me in exactly 2 days. They never notified me and I didn't bother to try to call them. Just scheduled the same appointment with Walgreens and everything went well there. read more

Never have I experienced such a disorganized, inept, and unprofessional pharmacy as this one. For over a year they have filled numerous prescriptions for me, the last 6+ month's being the absolute worse. Among the issues were not updating their system to reflect accurate and up to date changes in terms of doseage and refills. The pharmacist had the nerve to blame my Dr when in fact it was him. The clerks behind the counter contribute to the problem as well with prescriptions not being filled when I was assured they would be. Lastly, the attitude that the majority of these young girls working there is rude at best. Passing this on with the hope that no one else will experience what I have. read more

I have been Using CVS online Photo service for about 7 months now.. It's fast, easy convenient..My order has always been packaged in a normal Yellow and White Kodak envelope.So I never had any concerns at all that my privacy was being " Violated". Last week, I went in to pick up my order. It was ready, however..ir was not packaged as normal. In fact it was NOT packaged.The clerk was walking back to the register looking one by one at my pictures..She holds the stack facing me and says " Is this you?" And the customers in line look at the picture she is holding, Then at me..I can't begin to describe how embassies I was...My pictures are almost always X rated I asked her to please put them down, as she was still going through the stack. PLEASE..stop..do you always look at people's photo orders, and why aren't they in an envelope? She very calmly stated..I was just checking to see if it was you.. Every film order I have picked up, has my name printed on the too cover picture. A bit embarrassed..I paid for the order and left. ********************************************* Tonight..different clerk, exact same process The clerk is looking at my pictures as she is walking back to the check out.I asked her not to look at them. She told me they look at each and every picture that is developed. I am now embarrassed to even go to this CVS. If I wanted everyone to look at me having sex.. 3 ways..group sex..and orgies.. I would have become a pirn star. The pictures are all part of a collage that fill all 4 walls of the Man Cave..its not to share with the employees of CVS and the next customer in line. read more

I am receiving my booster and flu shot at this store and I showed up on time for them to tell me that the pharmacist was currently not there and I would have to wait 30 minutes despite my appointment and my 20 minute drive to this store. They had about 6 people including me waiting for the pharmacist to come back from lunch. Total inconvenience especially because we all had appointments and expected easy and fast access like they promote. read more

This pharmacy location shared my medication information with a third party, which resulted in much grief. Never again will I be having my prescriptions filled at cvs pharmacy. read more

I dread getting prescriptions filled After work and in the evening. There are never enough people working there. You have to stand in a 20-30 min line just to drop off your prescriptions because no one is working the drop off counter. Very frustrating... read more

I need to update my previous review on the Boronda Road CVS Pharmacy after my first unflattering one. Sadly my Mom has passed on and new coverage with my health insurance company deemed that the local small pharmacies we'd been frequenting are no longer an option. I decided to go back to my old CVS and give it another try. I am glad that I did. The staffing and attitude of clerks is much more different now than in past experiences. The change shows in how customers are responding and wait time doesn't seem to be a long. The staff seems to be more helpful. considerate and on the whole, kinder to the needs of their customers. I don't feel the brush off manner that was the case before with pharmacy staff. I do feel satisfaction that I came back since I live so close and appreciate the change. read more

I had gone today to get something with my friend when some man that was standing to get his meds gets a seizure and we tell the farmacy personal and they just stand there' when then my friend calls the emergency number and this lady was there to also help I was like farmacy peole should be train to also help in case someone pases out ok the store I mean o one knows when this things happens but it was just so sad that this farmacy personal we're just standing read more

I work with this pharmacy through my profession and they have horrible customer service. This is including the pharmacist. I won't get into detail but if you live out of town you must get your prescription elsewhere. The pharmacist only fills local prescription. Hmm.. I've never heard such a thing. read more

13 reviews-only 1 star establishment??? And this isn't even about the pharmacy. Wow I see why. There's a line of 6 people. I need to pick up photos. Does she call another registrar? No, she snidely says "get in line like everybody else and I'll get your pictures". Okay ONE strike! Then a hundred and fifty seven minutes later (because she AND customers are slow), she gets on the intercom and asks for someone to the front "now"! I'm thinking it's because she realizes she should have called someone to the front before because there's now about five people behind me! A whole big line. Nope! She called people because some vagrant always comes into the store and steals, and she just saw him walk by and wanted him kicked out the store. He had nothing on him but she wants to pay more attention to a NON-paying customer than to the paying customers. TWO strikes ur OUT! So I've already to put my stuff away and just pick up the photo. A guy is at cash register and I'm next. The staff who kicked guy out went to the next register and took the people behind me. He cashed out 3 people before me because the idiot in front was doing all kinds of things. I put all my stuff in the counter and said I only wanted my pic. You pay and find someone else to put those products back on the shelf. If it's gonna take 7 hrs to pick up two pics then I'll take my business somewhere else. read more

Forgot my cvs card when purchasing my items and gave the cashier my phone number, she entered it twice and it wouldn't take so she decided to enter her own card. I told her No! Then I won't receive my extra bucks! I proceeded to write my phone number down for her and she re-entered it and amazingly it worked. She then told me "you told me the wrong phone number". I had to hold back from telling her off! Seriously thinking of filing a complaint to their management--Wonder how often she puts in her own card to steal other peoples extra bucks? read more

RUDE! The PHARMACIST Rushed me off the phone, got the vibe that they ddnt want to even take the time to hear me out. Dont like your job then get another one read more

This pharmacy sucks !! The pharmacy techs are rude and don't know what they're doing. No sense of customer service! After being a customer for so many years, I am changing locations. I should've sued them when they screwed up my daughter's insulin before but gave them a second chance since it's the closest pharmacy to where I live. Now I don't mind driving farther than going back to this BS pharmacy! Don't go to this pharmacy! read more

CVS Pharmacy - Drugstores Near Me - SALINAS, California

Horrible customer service ! They call & say your Rx is ready - so u go down to get it& then they say maybe a couple of hours- so u call three hours later & they say yes it is ready & y go to pick it up & it isn't! Omg! What happened to customer service? Tall blonde at drop off is rude & not helpful . Don't tell people their rxis ready to be picked up if it isn't!! We called to see if our 3 ex were ready & they said yes- lol- I went down & only two were ready! I said why did u say they were all three ready? Response: it wasn't me!,,!,, how about - I am sorry u were told that! Going to Walgreens Jr read more

this cvs is the best all the employees are very nice and super helpful. they always say hi when i walk in and always ask if i need help i always recommend this cvs read more

RUDE! Pharmacy Tech was so incredibly miserable to be at work. We are new to the area and had our rx's transferred due to convenience but will be going elsewhere for sure! Stay away!! read more

Horrible customer service from the pharmacy technician, rude, unprofessional and zero customer service skills, please take your business elsewhere. read more

If only there was the option of -5 stars! This Pharmacy has the worst staff ever!!! The pharmacy techs are so rude and are confused. For some reason they think they are beyond their title. The pharmacist are no better. I had a terrible experience there, spoke with the manager and he already knew and gave a full apology because he hears the same thing all the time. Obviously these people don't read the Yelp reviews and or if they do, the management doesn't care. No wonder they are so terrible. I feel sorry for these people, they are stuck with a job that makes them as miserable as they look and they try to make customers feel the same way. Maybe we should ask for their license numbers and call the state or do something about it... read more

So because my boys are sick I sent my husband to cvs on 662 E Boronda Rd, Salinas, CA 93906 to pick up their albuterol medication...the pharmacist assistant tells him the second insurance wouldnt pay for it until my first insurance paid the first half...so I'm calling him like crazy because are sons cant breathe..I finally call cvs (which they had me on hold for what felt like forever) the pharmacist assisted gets on the phone with an attitude and proceeded to tell me either of my insurance are going to pay for it..I say okay then again with an attitude asked me if I'm going to buy it or not...now I'm pissed duh my son cant breathe...she hang up the phone with me (my husband is still waiting there by the way) completely ignore him and throws the medicine back on the shelf...now it's my turn I hall ass over there cause I'm about to let them have it...I walk put to the counter say who it's for and immediately given more attitude so I ask who is the manager they I'm told the pharmacist who gave my husband a hard time so I ask so who is his boss they tell me he is the boss....stop playing I know he works under an M.D license...so I proceeded to paid for the medication (WHICH WAS NEVER A PROBLEM TO BEGIN WITH) I find the store manager and file a complaint..he apologize to me...moral to the story don't judge me by my looks I can pay for the medication my kids need it was never an issue but clearly it was for the cvs pharmacist n his team... I will be filing a complaint with the health department n a grievance if I have too.. read more

I am a doctor and needed medication for myself and all I asked was a simple question and the young lady pharmacist was so RUDE she treated me like I am stupid and like a small child; Apparently she did not know who I am and I have been sending my patients there to get their medication. I am thinking this is how she treats all the customer there when they go for a simple consultation, I am very disappointed. read more