I had the worst experience ever when dealing with a Pharmacist named Joellen. The store had my prescription order days ahead of time and took over 10 hours to get it ready. When I told Joellen that I would have to take my business to another Pharmacy she replied "GOOD" and told me if I swore I would not be allowed back in the store. No apologies, no care. I guess being the largest retailer makes them immune from customer service etiquette. She refused to tell me her name so I had to ask another worker. CVS should be ashamed to have her as an employee. read more

If I could rate zero stars I would! It's absolutely impossible to reach their pharmacy and if you reach the store, they can't help you connect to the pharmacy line even though the answering machine will just send you to the store line since the pharmacy is always busy. I worry for anyone who also tries to get important medical and pharmaceutical information from here if they don't have an extra hour or two to spare waiting on the phone to ask them questions. read more

As others have noted rude or at best disinterested pharmacy personnel. Like another reviewer had the exact same experience of coming into the pharmacy to pick up medication that I was texted was ready, got to pharmacy 25 minutes before closing and JoEllen the Pharmacist refused to fill my prescription until the next day. Was not helping other customers and said "i have to get ready for tomorrow". Explained that this medication puts me at risk to drive without and she could not care less. No apologies, walked away from me. read more

The pharmacy is so unhelpful and rude. They hung up on me twice and were so uncaring. I ended up cancelling the prescription I needed there and had it called into another CVS. The one in Easton told me it would take days to clear up the insurance issue that I told them should definitely be all set. They insisted it was not. The other CVS had absolutely no problem filling the script. The workers at the CVS in Easton are incompetent. I will not fill scripts here anymore. Worst CVS I have ever dealt with. read more

I walked in at 7:35PM and asked the pharmacist if she can fill two of my medications. Before even knowing what they are she says its going to have to be done for tmrw. I told her why not if she closes in 25 minutes, I need the meds, she still said i will have to wait till tmrw. One of my medications was an antibiotic but she wouldn't know because she didn't even care to ask. then when I'm asking for her name shes walking away and saying it. lol I KNOW how CVS pharmacy operates. There were no lines inside and it was her and another tech the tech was doing drive through. CVS's wait time is 15-20 minutes, if it is really busy it could be longer... wasn't the case here. she could've filled my meds but chose not to. I would have understood if it was crazy busy and she had no help because ALOT of CVS's don't have help. I know pharmacist like her and the only reason she didn't fill my med is because she doesn't want to be there past 8-8:10PM. CVS is so big ok "WECARE" but Joe Ellen (Pharmacist) clearly needs to re-watch and listen to her WECARE module because thats not care. I really wrote this review for me, so idc what you guys decide to do tbh. Yes i'm thats customer who wrote a whole book as well read more

The slowest Drug store I have ever been to in my entire life. All sorts of room for improvement in all areas. Might consider changing drugstores. read more

Pharmacy charged $67.87 for Neomycin Polymyxin HC Solu Ear drops with my insurance. I questioned the price and was yelled at by the pharmacist for asking for better price with discount card. Got home and google searched pricing the exact CVS was posting price for the exact drug as $29.36 with out insurance. THIS is RIDICULOUS! This is a prime example of price gouging by the medical system! MA requires health insurance so I can pay more $$ than if I didnt have insurance. BE CAREFUL, check your pricing before picking up prescriptions at CVS! read more

The pharmacist is mad that my doctor sent the prescription to the wrong CVS and is now intent on punishing me for it. She keeps trying to get me to drive to the wrong CVS. Very bad customer service. I just want my son's strep medication. read more

If I could do a no star rating I would. I have never written a bad review on any store or restaurant before, but here goes, after using this pharmacy for about 20 years, I have no choice. The people here, including the head honcho, Jo Ellen, are the meanest people in town. EVERYTIME they make a mistake, they put it on YOU. And they make a ton of mistakes.Wrong pick up dates, wrong # of pills, deny they ever got an OK from your Dr., you name it. I get a text & about 6 phone calls to pick up my meds, and of course when I get there, Oh it isn't ready, and then, Oh we can't fill it, goes on and on. They make you feel like they are doing you a favor to fill your scripts. BIG TIME rude. Always arguing with people including me. My neighbors send their husbands in to avoid these people. This last time, I could not and did I regret it! These people are the rudest, most unprofessional, cringeworthy bunch in the entire town. CVS Corporate needs to do something about this. Starting with Jo Ellen on down. read more

This is the CVS closest to my office and I find myself stopping in early in the morning to pick up things before going to work -- Tylenol, Band-Aids, soda, etc. (which does not reflect my working environment, but I like to keep a stash in my office). Yes, the parking lot is a pain in the ass to get in and out of since no one knows how to yield to traffic at the intersection of 123/138. However, the staff is always friendly and helping me find things. The store is a little cluttered, but they carry just about EVERYTHING you could need. My only complaint is that the pharmacy is overworked and understaffed. When I went there to transfer some prescriptions, it was like I entered a break in the time-space continuum; it took FOREVER to enter my basic information along with my insurance stuff. Plus, I had a hand-written prescription on a DEA form that took another year to process. So, take it from me, and know that your best times to go to the pharmacy are during the off-hours and certainly not on your lunch break! read more

The pharmacist in this CVS were so rude and made my dad and I so uncomfortable. I can't believe the rudeness that went on when we asked a question it was insane. We were treated like we were causing a big problem trying to just get our prescriptions. There ended up being a complication with the doctor ordering the prescription and there was a prescription missing and we were fine to just wait there for them to figure it out but the pharmacist was so rude. Then a refund went on and all my dad and I wanted to do was understand the refund and we asked a question and the pharmacist and workers in the pharmacy treated my dad and I as if we were stupid for asking a question and we left still not knowing what had happened. I was very upset with this experience and felt it was very unfair, so rude. read more

You are treated like they are doing you a big favor filling your prescriptions. Take my advice, try and use mail order or the CVS on Depot Street in Easton. read more

Store is great, but pharmacy is awful. Every tech I have dealt with (3 total, separate occasions) is rude and never smiles, but the worst is the pharmacy manager. Not sure if that is her title but her name is Cherie. She is ANTI helpful and condescending every time I've gone in, which has been a total of 3 times. The CVS pharmacy down the street was the opposite of this, and the one I will be going to from now on. Overheard someone talking about this exact topic on the Depot Street CVS, so apparently Cherie is not just rude to me, she spreads her negative attitude to everyone. It's literally like every question or prescription is a bother to her. Giving 1 star for the store but NONE for the pharmacy. read more

This CVS was the only one in Easton for years until two larger, nicer locations were put up in other parts of town. Nowadays, it's rare that I visit this one unless I'm driving by. The parking lot & entrance/exit aren't it's greatest attributes but given the location & space, it makes sense. read more