The young african american woman at the drive through window today (8/20/26) was extremely unprofessional and rude. She behaved as though she was not interested in completing my order (2 - 70 yr old seniors) and kept saying, we have to come inside. I try to shop within my community, but events like this make it difficult. The staff inside were very helpful and completed my order. read more

The customer service is poor. The staff has a "I don't want to be here" attitude. When you ask a question you're bothering them.

What a waste of location! I called on Friday to put in my prescription. The idiots at the pharmacy said it will be ready on that same day and they will call me once it's filled. I waited and NO CALL! It's a holiday weekend so I called back the next business day Tuesday, to see what was going on! The liar said, "oh Don't worry we will fill it today!" I'm looking on my CVS app and it says they are out of stock!" How didn't you know that you have no inventory before saying you can fill an order? Wouldn't it make sense to check stock first?! Now I have to call back AGAIN! My 3rd time!! I really try to be nice but this is utterly ridiculous and they are going to hear my mouth. They need to do better. If you can avoid this location STAY AWAY!! read more

Worst experience I've ever had in a CVS pharmacy! I went to the pharmacy at 4:00 p.m. to pick up prescriptions that were sent in at 9:00 a.m. this morning. I was told that the prescriptions weren't ready and that it would take an hour to an hour and a half to fill. I decided to leave and returned to pick them up at 5:45. The pharmacist looked my name up and then told me that it would be an hour. I asked the reason for the delay when I was told an hour before that it would take time to fill and that the prescriptions were sent in that morning. She then told me that they were "a week behind" on filling prescriptions! WTH? There were 8 other customers waiting and the drive through line looked like a drive through line at Chik Fil A. I finally got my prescriptions after pressing the issue, but like WTH?? On what planet is that okay? read more

Very efficient with filling prescriptions and text notifications that scripts are ready and reminders if I should reach out to my doctor.

Service is consistently awful. Today I called and at 7:15 was on hold for 45 minutes just for them to pick up the phone and hang up on me a 8 when they closed. I would give zero stars if I could read more

It's bad! This pharmacy is the worst. Service is horrible. You'll have to wait for your prescription forever. Just drive a few miles to the next cvs. read more

This CVS Pharmacy is consistently inefficient. Please, someone from corporate take note of all the negative reviews of the pharmacy and do something about it. They are two days late filling my birth control and, I'm not sure if they are aware, you sort of can't be late with that! Pretty much defeats the purpose. I called 2 hours ago to check the status and they said it would be filled in an hour. I waited 15 minutes in the drive thru--only to get to the window and be told they need 10 more minutes! This place is a mess. read more

The pharmacy is trash, I waited two days for my 9 month old daughter's prescription and the staff was very rude

I am amazed by the number of negative reviews for this pharmacy. I have been using it for 5 years and they have been very efficient and accurate with filling my prescriptions. Sometimes the line is long but a lot of people are picking up their meds. The line moves reasonably quickly. I took away one star because the drive through is very slow but I've learned if the line is too long park and go inside. read more

The service at this location has been just fine. However I wouldn't fill any prescriptions at CVS especially if you are taking any generic medications. I came to this location to pick up a script and was taken aback by the high cost ($95 after insurance for 90 day supply) Safeway pharmacy charged me just over $12 for the very same script. After doing some online research it's consistent that CVS and Walgreens over charges for generics. read more

Really slow service The store itself isn't bad, its the pharmacy. There have been plenty of times that I've filled prescriptions at this location only to come back to a line that exceeds the aisle! I understand that a lot of people may have to pick up their prescriptions as well but honestly, the line would move a heck of a lot faster if the pharmacists weren't taking their sweet time and more of them were actually helping customers. You have a line that's going pass the aisle, 3 pharmacists behind the counter and only one is actually helping people! Things would move a lot faster if at least one more person were helping customers and that's the sooner they could get back to whatever they were doing before the line got out of control. They are always pretty nice but the long lines do get really irritating. read more

CVS Pharmacy - Drugstores Near Me - UPPER MARLBORO, Maryland

This has to be the absolute slowest CVS IN THE ENTIRE WORLD!!!!!!! I hope someone at CVS corporation reads reviews. There is not one time in which I've been in this store that there is more than one person working. Don't get me started in the drive through pharmacy. It's more like a camp out pharmacy. It so ridiculous, I can't imagine the day I go in there and come right out in less that 15 min. Or go through the drive through and it take less than 45-50 min. THE WORST EVER!!!! read more

whether the best or most run down always have a good selection of drugs and vitamins , number one pharmacy

Worst. Pharmacy. Ever. That's really all you need to know. If it isn't bad enough that the customer service here is abysmal, you run the risk (like we did) that they will give you the WRONG medication mixed in with your medication! Yes, read that again carefully: in the pill bottle that we were given were additional pills that look NOTHING like the correct prescribed pills. It would be one thing if someone simply handed us the wrong pill bottle. That would have been easy to detect. "Excuse me Mr. Pharmacist, I'm not Mrs. Jones and this medicine isn't mine." I would then hand it back to the pharmacist or tech and they'd give me the right bottle. I can see that possibly happening - simply grabbing the wrong one off the shelf and ringing it up. It really shouldn't happen if someone is paying attention, but ok let's move on. What happened to us was the pharmacist or tech who dispensed our medicine somehow included additional pills that look nothing like the correct medicine. The additional pills that were mixed in with our medication had a different color and a different shape! So either the pharmacist is blind or they're not paying attention. That should worry anyone who is thinking about getting their prescription filled here. The only reason we discovered it is because it had been such an ordeal (4 visits in 2 days) trying to get our medicine from this CVS that we decided to count all the pills once we got home. It was when we poured the contents onto a plate at home in order to make sure the pill count was correct that we saw the other pills. mixed in. It really makes you wonder: what would have happened if an elderly person or someone with poor vision didn't even think to check? That person may have gotten sick or maybe even died had they taken the wrong medicine. So when we returned to the CVS (now we're at 5 visits in 2 days...smh) later that same hour, all they could say was "Huh, I wonder how that happened." There wasn't even a slight apology. I have an idea how that happened: the CVS pharmacy at 7600 Crain Hwy, Upper Marlboro is hiring people who don't take their responsibility seriously. Dispensing pills isn't rocket science. The consequence of not doing it correctly, however, is a HUGE liability. For that reason alone, I will NEVER return to this CVS pharmacy. read more

Two star average - four stars for drive-thru COVID testing and quick results. 0 stars for at home COVID tests. We are told they were not covered by insurance, and the tech was unhelpful. read more

Still the worst CVS I've ever used. Refill request thru the website. Waited 2 days before I went to pick it and it still wasn't ready. Had to circle around the drive thru and wait another 20 minutes for them to get it ready. Slow and not efficient! read more

This place is the absolute worst. The wait time for the pharmacy is long and they have a bunch of young kids working the pharmacy counter. I called and was provided the incorrect information about my prescription, went to the store to pick up the prescription and when I asked about the discrepancy in quantity the young lady just looked at me like I was crazy and said oh I'm sorry. Absolutely terrible definitely shouldn't be able to make these types of mistakes when handling prescription medicine. read more

I'm a long time customer with a sickly child. I've always found them to be responsive, timely and personable. If I had question they always had an answer. The store is convenient, well stocked, neat and clean. I have always found it a great pharmacy and store! read more

I completely agree with Curtis B. Every time I need a prescription filled, the line is out of control and it seems that the pharmacy techs are standing around rather than helping customers. My biggest complaint is that the pharmacy staff is overly rude. They have a poor demeanor towards customers and do not appear concerned about anyone in line. It is possible that the pharmacist a told them to concentrate on another task rather than helping customers, which would be a managerial problem, but it is frustrating none the less. Even if I call with a question regarding my medication they make it seem as if it is a giant inconvenience to help me. I do have to say that I have dealt with one women there (I can't remember her name but I will edit this review when I find it) who is always fantastic and on the ball. She appears to be the oldest of the pharm. techs. I don't want to clump everyone together when certain employees act appropriately. read more

This is the absolute worse CVS ever! Service is very slow, customer service is non-existent and their pharmacy hours are horrible. How can you justify closing a pharmacy at 6pm on a Saturday night!! read more

Worst CVS PHARMACY EVER!! They don't always call when your meds are ready, they are extremely slow! I've never sat in the drive through for less than 30 mins. One day I called to check on my prescription they had me on hold for 40 mins! I called on my way from work and I got there still on hold. They only had 2 ppl working that day which is unacceptable! Switch in pharmacies because this is just unacceptable read more

This is my first time using Yelp, but it is absolutely necessary. If possible do not ever have your prescription filled at this location. The ER failed to communicate with this pharmacy about my child's prescription, but the lack of help offered is what upset me most. There was no guidance offered as to what I should do next just a simple they (ER) didn't call it is what I received. Thank goodness for my primary care team as they saved the day for me. Also, it has taken 1 hour+ for me to walk away with one prescription. There is a lack of professionalism and humility at this pharmacy. CVS corporate needs to look into this and provide some much needed training. The healthcare field should maintain the highest level of "care" at all time. I'm appalled. read more

This is the worst CVS I have ever visited. The store shelves are always empty, and the store is trashed! There are carts of merchandise in the aisles blocking them. Just a mess.This is a new location and it looked new for about a month. Lines for checkout are a mile long It appears they do not or ever have enough staff the work this store. I was there yesterday and again they did not have what I needed. It will be my last visit. It is a shame because it is only 5 minutes from my home. read more

The pharmacy at this location is a constant FAIL. The techs are SLACK, rude, and incompetent to say the least. Going their drive through process is like treating a painful hemorrhoid! From prescribing the WRONG dosage for a prescription, lost prescriptions, NOT filling the prescriptions that were submitted, the robo calls that say the prescription is ready for pick, then upon arrival it is nowhere to be found!, the list goes on. Their lack of communication and miscommunication is just an accident waiting to happen. While we were thrilled to have this newer store at our convenience, I've sadly concluded that it is better to drive the extra miles for better service. read more

This is the worst place to have a prescription filled or refilled. The automatic system calls to inform you that your prescription is ready and when you get there, you have to wait for at least 30 minutes for them to fill it. That pharmacy needs to close or do better by their customers read more

If i could give no stars, I would. This place is the worst. I had to pick up a prescription for my child and decided to give them some time to get it ready (6 hrs). When my husband tried to pick it up later that day, they lied to him and told him it was "being processed". He waited a half an additional half an hour until it was ready and didn't even get an "sorry for the wait" We called corporate to complain and they gave us the run around. The staff there is horrible, unpleasant and unprofessional. I will be switching to Safeway soon. CVS should be ashamed of this location. read more