I love this pharmacy. It has the neighborhood feel with small essentials if you live nearby and all…read moreyour pharmacy needs. I tend to stop here while at the nearby park for quick snacks. They have nostalgic candies that are priced as low as 10 cents. My one negative is they do not accept Apple Pay. So you have to remember to bring a credit card or cash.

always responsive to people's needs. Great employee's who always put the customer first. I am…read morelucky to have a neighborhood pharmacist rather than dealing with chain pharmacies.

Hands down the best service. Free delivery, automatic refills, and, this is the best part, they…read moreanswer the phone, no menus'. The Town Plot neighborhood is lucky to have them. I would like to see more reviews for this business, they deserve the attention.

The pharmacist and everyone that works there are great. Prescriptions are always ready and I love…read moregiving to the small pharmacies instead of the big store. I drive from Southington just to get my rx's to support them

This is a small Pharmacy that opens late and closes early, & Sunday's closed all together!! The…read morehours here limit you during an emergency! Or even when you have an evening doctors appointment. The Pharmacist Sha his English isn't great but he tries to help you understand what's going on with insurance co-pays. I appreciate that. The girls that run the front don't smile much or speak my perception is their shy because I don't think their intentions are to be rude or mean. They don't have a big selection of Pharmacy related merchandise. I guess they just bought things on sale to be able to fill their shelves. Parking is awful here ! In front of the Pharmacy their is 2 small spaces with a 15 minute sign no meter but hard to find an open space. They do offer prescription pick up as well as drop off, in a small bright yellow car with the big sign reading Waterbury Pharmacy. Free of Charge. I don't recommend this pharmacy only because of the hours!

From the owner: When it comes to your medication, you deserve a reliable pharmacy that truly values your health…read more Fortunately, the experienced professionals at Waterbury Pharmacy consistently provide efficient and high-quality services to the Waterbury, Connecticut, community. The pharmacists at Waterbury Pharmacy are fully committed to your health and satisfaction. When you call the trusted pharmacy, you will never speak to a machine. Instead, a friendly and knowledgeable pharmacist will promptly provide you the service you need. Whether you'd prefer to receive your medication by pick-up or delivery, the professionals will ensure you know everything you need to know about your medication. Through individualized support, the staff at Waterbury Pharmacy helps keep clients living happily and healthily. The fully stocked pharmacy is equipped with an array of services to make your prescription process simple and convenient. The prescriptions are always refilled promptly and accurately. In fact, they guarantee 10-minute prescription service, so you can always count on them when you need them. They also offer a range of prescription plansand also accept Medicare assignments. Waterbury Pharmacy is pleased to offer diabetic supplies, Nebulizer medications, wheelchairs, and more to valued clients. For those days you lack transportation, the weather is terrible, or you're simply too busy to run errands, the pharmacy will deliver your medication to your home completely free of charge...

The automated phone prescription service is the worst I have ever seen. It worked fine before they…read more"fixed it. Now it is a frustating , time consuming experience and does not even confirm when a submitted prescription will be ready. I expect more from a pharmacy whose prices are higher than everyone else. I'm switching pharmacies, first chance I get.

Pharmacy says prescription is ready you get there and it's not done and you have to wait at least…read more20 minutes for them to fill. Also if you're not alerted to a prescription being filled they return it to the shelf but tell insurance they filled it, so when you try to fill it you have to go thru insurance company to allow it to be filled.

I haven't physically been into the pharmacy but I have had a prescription called in for home…read moredelivery twice now and Bryan is fantastic! He's so friendly and fast and he also offered to personally drive the medication to my house in Middletown if I needed it faster than fed ex could get it to me since he drives through the area every day anyways. I thought that was outstanding customer service! My experience with this pharmacy has been very pleasant.

Very miserble white young girl with straight dark brown hair I was in a aisle I asked her for help…read moreand she shoved by me pushed me out of the way and told me she was busy

Rude pharmacy tech, and pharmacist that may just just been filling in laughed in my face! I've had…read moreproblems with them shorting me on the medication in my med box, them not delivering the med boxes Before I run out. The drivers are nice, but show up At any time and I end up missing them Most times. Some are kind enough to call first. Since Ravi left it has gone way down the hill!

Don't go there. They lie. They left my son without his meds, he has an auto immune disease. Three…read moreday's without his medicine.

Clean environment I've shopped there for 40 Years, it's small put has everything I'm looking for…read moreand the staff is all ways willing to order what they can get at a great price.

Wednesday, August 26, 2026…read more I went to pick up my medication and was given the wrong medication. I immediately called the pharmacy after realizing the mistake and explained that I had just left and had received the wrong medication. The pharmacist told me to come back and said they would exchange it for me. She even asked if I lived far, and I told her I was only down the street from the pharmacy. When I returned, I was behind another car as I proceeded toward the drive-thru window. As I approached, they closed the window and told me through the intercom that they were closed. I could see staff members inside, and from my perspective, they appeared to be laughing while I was outside trying to get their attention and asking for my medication. I was extremely upset because this was not a joke--it involved my medication and my health. If the pharmacy makes a mistake, I believe they have a responsibility to take immediate action to correct it, especially when it concerns someone's medication. Mistakes can happen, but how you handle those mistakes matters. I expected professionalism, urgency, and respect. Instead, I felt completely dismissed and disrespected. Because of this experience, I will be taking my business and prescriptions elsewhere. I do not want to continue using a pharmacy where I feel my concerns are not taken seriously. Very disappointing experience. Walgreens needs to do better, especially when it comes to handling customers' medications.

The girl at the front was so rude. She even had the music blasting like it was the Bodega. Horrible…read moreexperience. All I needed was a simple notary and not a bad attitude early in the morning.

From the owner: At Brass Mill Pharmacy, our goal is to improve patient care while serving our community with fast,…read morefriendly and professional service.

Someone should be answering the phone! Automated service sucks doesnt answer our real questions!read more

woman in pharmacy is a rude bit** & should not be dealing with the public. rude & ignorant. low…read moreclass & of no help. looking into transfer scripts.