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CVS Pharmacy

2.3 (4 reviews)
Closed • 8:00 am - 9:00 pm

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6 years ago

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Valucare Prescription Center

Valucare Prescription Center

1.0(1 review)
1.3 mi

I wouldn't normally publicly shame anyone, but after the experience I've had at ValuCare Pharmacy…read morein Waukesha, I want to make sure that none of my friends give them their business. I was getting a compounded medication from ValuCare. Compounded medications are not normally covered by insurance; therefore, the pharmacy would not even try to file with my insurance the first time I filled my prescription. So I called my insurance company, and they sent me a Universal Reimbursement form. I filled out all of my areas on the form, highlighted the portions that the ValuCare pharmacist needed to fill out, and provided an addressed and stamped envelope. I was trying to be as proactive as possible. The pharmacist - a very pleasant looking woman smiling on their website - would not even touch the form I tried to give her. (Ironically, she never smiled at me. You can't believe everything you see on a website, I guess). She told me she wasn't allowed to fill out a reimbursement form and that I needed to do it myself. When I pointed out that there were sections of it that I couldn't possibly fill out (like her signature), she just shrugged. When I questioned why she was so unwilling to help me, her response was that I needed to talk to my insurance company. I reminded her that I had and that was how I received the form she needed to fill out. Then I said that maybe I just needed to find a different pharmacy, and she replied, "Go ahead." Shocked, I responded, "Wooow!" Then she said she'd take my card and try to file it electronically. "Why wouldn't you do that in the first place?" I asked. She said again that compounded medications aren't usually covered. As it turns out, this one was, but my claim was rejected because she filled something out incorrectly in the computer on her end. Nevertheless, after her cold, rude treatment of me, I going to MD Custom RX in Brookfield, where my medication is less expensive and where they automatically fill out the same Universal Reimbursement form that I tried to give to ValuCare. Maybe things would have gone better for me if I'd been older and on medicare like the people in the website pics and Facebook pics.

From the owner: Come on in and meet our pharmacists! Ron, Patty, and Jennie care about you and your family. We're…read morealways happy to answer any questions you might have.We honor most prescription plans, including Medicare D. products: Medical equipment & supplies, Wheelchairs, Walkers and Canes, Greeting cards, Russell Stover Candies, Mobile App for Refills keywords: Medical equipment, Pharmacist counseling, Generic prescription medications, Bathroom aids, Canes and walkers, Medical supplies, Wheelchairs services: Medical equipment, Pharmacist counseling, Generic prescription medications, Bathroom aids, Canes and walkers, Medical supplies, Wheelchairs

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Valucare Prescription Center

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CVS Pharmacy - drugstores - Updated June 2026

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