Kind kind kind kind. K for Kent That's how I rate my…read moreexperience at phat moose cycles. I went to repair my bike and in two seconds they repaired it and didn't even charge me. If you're looking for nice place to repair your bike in Ottawa just pass by and meet with Kent or any of his colleagues!

Great shop with great staff. Quick and efficient help while I was there. Informative answers to my…read moreq's and very helpful attitude. Great selection of fixed gear spare/upgrade parts and rides. Close to downtown yet in a quieter area, with parking! These guys know what's up - I saw a Cervelo on the repair stand = someone with a high end ride trusts these guys. So, if you are unsure - give these guys a chance!

I am so happy I visited Giant Kanata for a final tune up before tackling the Rideau Lakes…read moreChallenge! My bike was in great shape for today's ride and talking to the staff gave me the confidence I needed for my first big ride.

Good and fast service, even in covid. Took their time to explain my (minor) problem. Good covid…read moreprecautions.

II brought my Miyata in for a gear adjustment. Service was immediate. The staff were super…read morefriendly and I was on my way in less than an hour, This is the place to go for last minute repairs.The cost was very reasonable. Hightly recommend them.

The Hintonburg location refused to fix a flat on my bicycle because the mechanics do not know how…read moreto work with Shimano nexus internal gears. It should be noted that they sell bikes with Shimano nexus internal gears.

So Ottawa no longer has a bike share program but it does have loads of beautiful bike paths…read more What's the solution? Cyco's. Gord and his team will fix you up. The cost to us was less than the cost of a one-day bike share pass in Vancouver-- and these are nice, comfortable, 21-speed bikes. And the come with helmets and locks and nice young man ensured they fit correctly. So we took off den the Rideau Canal, crossed the bridge over to Gatineau, QC, up the Ottawa River to the next bridge, crossed back to Ottawa and then headed up the Ottawa River till we stopped for lunch at a lovely spot called Remic's Rapids. Then we cut across country on Island Park Drive till we hit the Canal again and headed downstream to Pretoria Bridge and Cyco's on Hawthorne Ave. Extra points: my wife let me in on a Canadian secret. Gord and Bruce are the most Anglo-Canadian names there are. Yannick is the most Franco-Canadian name. They aren't necessarily the most common but the most quintessential Canadian names.

Great customer service and great bikes for me and my two kids. It can be hard for find 24" bikes…read morebut they had plenty!

What wonderful guys! Extremely knowledgeable and welcoming, thorough and detail-oriented. They were…read moreable to fix my bike on the spot, and has free street parking right out front. 10/10 recommend McCrank's Cycles!

I took in a Trek that had been abused in the Gatineau Hills so badly that i didn't need a bell…read morebecause of the sound it made when it moved (both pedaling and coasting). I now need a bell. They did an overhaul of the bike so that I could become a ninja biker. Six weeks later and it's still running smooth. It's like it's a new bike. The service was excellent. They told me what needed to be done and how much it could cost. It was less even though they did more. Great people, great bike shop.

I was in Ottawa for the Tamarack Half and bought a pair of socks at the Bushtukah expo booth. When…read moreI got back to my hotel room, I found that there was only one sock in the package (I suspect the other was used as the model on display) I though I'd learned a lesson about checking before buying anything, but figured there was no downside in writing an email to the store, thinking that maybe someone would be coming downtown for the race and could drop the missing sock off at the hotel. They mailed me a pair along with some extra goodies for the inconvenience. It's a level of service I never expected. Bushtukah certainly demonstrated their mission to provide unparalleled customer service. They've made me a fan for life. I wish they had a store less than 3,500 kms away from Calgary.

I had an issue with a tent I purchased, as it arrived with what appeared to be marks on the…read morerainfly. From the very beginning, the Bushtukah team was professional, responsive, and genuinely cared about finding a fair solution. Rather than dismissing my concerns, they took the time to contact Sea to Summit on my behalf to get the manufacturer's opinion and kept me updated throughout the process. In the end, they offered a refund, and I couldn't be happier with how everything was handled. Outstanding customer service like this is becoming increasingly rare. Bushtukah truly stands behind the products they sell and values their customers. I wouldn't hesitate to shop with them again and highly recommend them to anyone looking for outdoor gear. Thank you again, Bushtukah, for your professionalism and excellent support!

Very kind gentleman while unable to help me he did recommend another place nearby who was very…read morehelpful also.

I'd been looking to raise my handle bars on a 20+ year old mountain bike that I use to commute and…read morefor errands. I went to good traditional bike stores and was offered expensive ideas. I rolled into Dave's Bike Dump and he had just what I needed - $50 later I rode away with just what I wanted and a smile. Dave for the win! Thanks...

I deal with a fellow named Duncan. He has an encyclopedic knowledge of bikes and cycling, and…read morestrives to procure what I need, usually successfully. (I felt bad for him and for the store when I asked to buy a Specialized Roubaix S-Works, and Specialized told him they'd basically decided not to sell any Roubaix models in Canada this year). Anyway, Duncan knows his stuff. He is also a pretty expert mechanic, and has taken excellent care of my Merlin Road and my Independent Fabrication Crown Jewel. I have recommended friends to Duncan, and they have been just as happy.

Today I received a master class in the opposite of a Fresh Air Experience. I visited the…read moreWellington store this morning and asked the manager in charge whether FAE carried a Canadian Branded bicycle that I was interested in purchasing. The guy went off at me as if I had insulted his mother and began to berate me about wrapping myself in the flag. Setting aside for a moment the shear boorish, un-Canadian rudeness of this remark, it was clear to me that the people at Fresh Air Experience find something deeply offensive about Canadians wishing to purchase products that maximize Canadian materials and labour. The tone-deafness and offensiveness of this remark by someone in retail and the way it was delivered was simply stunning. I left the store without comment. I certainly will not be spending my $4-$5K budget at this store and will be sure to communicate my Fresh Air Experience to my business associates and social circle.

Such a disappointing ski boot fitting. I ended up abandoning skiing for quite a few years.read more

We decided to buy bikes and after looking around we ended up at Dinardo's. Frank was incredible to…read morework with and he walked us through the range of bikes and after trying a couple of them went with the first ones Frank recommended. Selection and service was first class!

I stood in the shop for 20 minutes waiting for service, looking around. There were several…read moreemployees rushing around. No one offered to help, or said hello, and I couldn't manage to flag anyone down. Finally I politely asked someone if she could assist me and she told me, dryly, that she was in the middle of something. Ten minutes later she was drinking coffee behind the counter and I asked if she was available. She rudely responded "we're all really busy." I left. I found the service horrible and cold; I felt invisible.

Kunstadt has become my go-to ski and bike shop in Canada…read more I always walkout with the gear that I need or have made a plan with one of the staff to special order gear that matches my passion for outdoor adventure. Whether I'm hitting the slopes or exploring the trails, their impressive selection of top-notch equipment never disappoints. The knowledgeable staff, who are avid outdoor enthusiasts themselves, always take the time to understand my needs and guide me towards the ideal gear for my skill level and budget. One thing that truly stood out for me was their exceptional service and attention to detail. When I purchased my new ski boots this winter, they meticulously fitted them to my specifications, ensuring the perfect blend of comfort and performance. And when I needed some fine-tuning on my bike just last week, their skilled technicians went above and beyond to make sure it was dialed in just right. They've never overcharged on service or replaced parts just for the sake of replacing parts. Their dedicated team is always there to lend a helping hand and ensure that my equipment remains in peak condition, ready for my next thrilling escapade. Beyond their product range and expertise, Kunstadt is always supporting the Ottawa adventure community and so we should support them too. Being a customer should feel like returning to your hometown, not becoming another number in a big box store's ledger. Shop local and support family business's in Ottawa.