1. Cynthia Cooper

    1. Cynthia Cooper

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    Cynthia Cooper

    4.5 (2 reviews)
    Closed 10:30 am - 6:30 pm

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    Landmark

    Landmark

    4.0
    (79 reviews)

    The two stars is for our experience with the Landmark Worldwide Feedback Form. Not to the Landmark…read moreForum. The first part of this is the original message we were trying to send through the Landmark Worldwide feedback form. The part after that is about not being able to get our message through on the Landmark feedback form, or not knowing it went through. Could someone please forward this important feedback below regarding North American Masterclasses, to the right people, as we were't able to get it through on the feedback form, or don't know what went through, or if it went through clearly? -- Original Message: This feedback is for the people accountable for the Chicago Masterclasses, New York Masterclasses, Los Angeles Masterclasses, and the person accountable for the overall schedule for Masterclasses. Or anyone who has the ability to make a difference with this. It is a big suggestion. But could make a big difference. Would it be possible to stagger the North American Masterclasses? Right now, the way it's been in North America is that the North American Masterclasses all start and end around similar times. So... There is always about a month, (3-7 weeks) at a time where there is no Masterclass at all running in North America. Meaning, there is a around a month were there is no Masterclass session you can be attending. Yes, there are regular seminars you can be in. But it is not the same. Especially, for those of us who have been in the work for a long time and many of us who have even been in leadership roles. Please consider that a month is a long time, especially in the world we are living in today, where it is more important than ever to have something like the unique structure of a weekly or so Masterclass to keep these conversations alive. And even if you look at some of the other Masterclasses in other areas of the world, this gap exists. And also the time difference makes it hard for us in North America to fill in with a Masterclass from say India or Australia or something. Or even sometimes the UK. Would it be possible to have a North American Masterclass that runs along a similar schedule as the Indian or Australian Masterclass. The problem is the North American Masterclasses then all sort of start up again around similar times and end around similar times, with some slight variation. So there's been just this big gap where there are no Masterclass sessions at all in North America, and then all the sessions return all at once, and it's all at once back again. It make sense on many levels why it might need to be this way. And that each center would want to keep their participants with them rather than risking them taking a Masterclass seminar at another center that might start up and run while they are on break. And a true stagger could make a big difference for those of us who would choose to keep going with a weekly or so Masterclass structure in and have then overlap, in a way that would allow for so many of us to have Masterclass participation to be consistent and ongoing. And it would still allow those who wanted a break in between to have a break, as there is usually a break between the end and the new beginning of a masterclass at each center. And yes we could always do a single course in between, or repeat the forum, and try to get by in the regular seminars. But the Masterclass offering is not the same. It is a unique more practical consistent and sourceful structure. And right now there is an opportunity being missed. And there is a repeated offering gap. because all the Masterclasses in North America choose to start and end around the same time. Does anyone reading this have the power to make a difference with this? Again, a big suggestion. But it could make a big difference. -- Spent a good chunk of time trying to get this through on the Landmark feedback form. Wanted to get it there straight to the source. Kept getting error after error. And we were told to send feedback there and that it could be anonymous. Sent it anonymously as we wanted to pass on the feedback without being contacted. We simply tried putting an email we don't use that often or noreply in the email form, so that we could get it in the suggestion box, so to speak, to the right people. Why did we have to try different approaches and send it in more than once? Well, first it wouldn't let us send the whole message through, so we tried oh so many times to send it through a section at a time. And got error messages after error message. Is it because we were sending more than one message, or more than one from the same email, or because there was the same topic heading in each. Tried changing topic and email etc. Still just got errors. we still don't know if it went through. Or went through repeatedly, or out of order. Even spent a bunch of time condensing to one message that was less clear. still got errors. Don't know if it went through but this feedback was really important.

    Someone in the office named Sarah was completely rude to my partner more than once. Landmark…read moreEducation is a place where people should expect to be treated with respect, including with a customer service issue or if someone is calling asking for help or a question. If someone calls to find out more about the Landmark Forum or courses we should be able to be confident that the person they are going to interact with each and every time always treats them with kindness respect and professionalism. And even know in the back of our minds that the people at Landmark in the office or in customer service will always go above and beyond. Customers, new customers or graduates, should never expect to get the run around, to receive non answers or ever to be talked down to, whether they are signing up for the Landmark Forum, moving their Landmark Forum, cancelling their Landmark Forum, or finding out more about the Landmark Forum or another program, or they need help with anything else related to customer service. The person they interact with from Landmark, whether in a quick moment, for a quick question, or something more detailed, could mean the difference between them doing a life changing program and not, or continuing in the next or future life changing programs or not. And the person they interact with should be an expression of service kindness exemplary customer service and professionalism, as that is something Landmark does say it stands for.  Not for some people. For each and every person. In each and every interaction. If we tell someone they can get help with anything related to customer service in the office, we want to be able to say with confidence they will be great with you and they will help you with whatever is needed regarding your program or customer service needs each and every time. Adding, withdrawing, moving things around, so you are in the program you need, the program that best suits you, and things are taken care of, and that each customer or potential customer is left feeling taken care of. really every time.

    Michael W Glavin, LMFT

    Michael W Glavin, LMFT

    5.0
    (10 reviews)

    After more than fifty therapy sessions with my wife and Michael I can say that I am truly a happier…read moreperson than I could have ever imagined I would be before I came to see him for the first time. I now look at my life a lot differently after talking with him so many times. I am sad he moved away, but I am happy for him, and I am so glad I put in many hours of hard work with Michael. One of the things that sticks with me from our sessions is his gentle prodding to get me to understand and describe how I physically feel when talking about upsetting or uplifting emotional feelings. Where do I feel it? How does it feel. The words "bad" or "good" just weren't descriptive enough, and he encouraged me to more fully process my feelings. I really enjoyed this new take on therapy and it worked well for me in understanding my own feelings and telling others how I feel. This approach greatly improved my ability to communicate with people that are important to me. The tools I gained while working with him are priceless. It wasn't always easy, but I learned the most during the hard times. He was forever willing to give me and my wife another chance to connect emotionally and encouraged us to slow down and be open for each other. He is a talented therapist, and I have a feeling he helped a lot of other couples connect and communicate better than they ever had before.

    I started seeing Michael Glavin as a referral. I wanted to work with a man after working with an…read moreamazing person in the same field. From the first time we met, I felt very comfortable with Michael. Being newer to his profession, I was a little hesitant but my fears were unfounded and I would recommend him to anyone who really needs to slow down, and someone who is ready to get into some deeper work. Michael Glavin is a true resource. It's unfortunate that he is moving, and I wish him all the best. Anyone who's looking for a very centered, caring person, would be very comfortable with his skill set. I can't imagine how much more effective he will be as be develops his practice. Sincerely, RL

    Cynthia Cooper - psychic_astrology - Updated July 2026

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