I placed my mother in Cypress Garden in the spring of 2017and was very happy with the care she received. This facility is well appointed and very comfortable. More importantly, Gabriella and her staff are kind and caring individuals, who were most considerate of her needs. My family and I felt that she could not have received better care and attention. I read the other reviews before placing my mom, and I honestly was completely happy with my decision. Our experience was very positive and I would recommend Cypress Garden without reservation. read more

CONSIDER CAREFULLY BEFORE TAKING YOUR LOVED ONE TO CYPRESS GARDEN ELDER CARE in the Cypress Ridge community. My mother lived in Cypress Garden for over a year and I will always regret bringing her to this place. Cons: In my opinion, the owner-operator, Gabriela Soo, is controlling, mentally abusive and difficult to work with. For instance, Mother asked to be taken to the bathroom and Gabriela refused as "she had gone to the bathroom an hour ago." Luckily I was there to intervene. I many times wondered what happened and what personal considerations were denied while I was not there. My mother suffered three pressure sores within six months under Gabriela's care. Gabriela did not inform me about two of these pressure sores. I only learned about the existence of those two pressure sores when my Mother's nurse visited. Gabriela also refused to let me view my Mother's daily log. While my Mother was a resident, the residents' doors were usually closed and mingling was not encouraged. There were very few activities offered. When out of town family visited and Gabriela asked them to leave at 4:30 pm which was against our contract, my Mother's and family wishes. Pros: The house is beautiful, clean and immaculate. Most caregivers are great, particularly Monica and Robert. My advice - seek other alternatives. read more

My grandmother has received wonderful and personalized care with Gabriela and her staff. She has been there for two years and over that time has gone from an independent but needing more help than she wanted to admit to one that is grateful she receives the help she receives. She has the best of both worlds, the care she needs and the independence and help to continue to go out with friends. Gabriela has tailored the services offered based on the current tenants and my grandmother is happy to be there. Sometimes different cultures are misunderstood, and where other reviews found Gabriela difficult to work with we have made a point when things come up to talk through it and figure out the best solution for my grandmother, always with respect. She truly wants the best for those in her care and the more time we have spent getting to know her we have seen that more and more. She has gone above and beyond for our family and we are grateful for it. read more

Well I have to say this place is the best place I could have placed my mom in. My mom was here for 2 years and she was very happy all her days spent here. She always told she felt like it was her second family. We were also treated very well. I was looking at other facilities near by, but I choose Cypress Garden because of the one on one care! I feel at bigger facilities the elders don't get the personal treatment I would have wanted for her. Gabriella Soo, the owner, is very kind and very hands on with the facility which I like. With her 15 years experience she makes sure the business is run to the upscale guidelines she requires of the people working there. The facility has home cooked meals, very clean and beautiful landscaping, but those are just extras. The most important thing that it feels like family there and not a facility. I could go on and on, so feel free to contact me for more information. I read the other reviews and I can't believe they are talking about the same place. What seems strange in Nancy G.'s review is if she was not happy with the care her mom was getting why would she leave her at the facility for one year..we are the advocates for our parents and if I wasn't happy with the care my mom was receiving she would be out of the facility immediately. read more

I am so grateful that my mother lived the last year of her life at Cypress Gardens. From the time she went to live there, until the time of her death, Mom was very comfortable in this beautiful home and received excellent care. The owner and all staff were very loving and caring. I honestly do not have one complaint. Many cudos to the owner Gabriella Soo for operating such a wonderful home, and to all of the staff who give such wonderful care. read more