Terrible customer service I don't recommend this company…read more I am so disappointed of the way they talk to the customers

Very polite, organized. Service is reliable. Any difficulties foreseen they inform the passengers…read more They have rules and inform the passengers of the rules. Bus is clean and the outlets actually work. I do recommend Peter Pan.

First time with Bolt and I'm done!! I boarded the 6:30 a.m. bus to New York. The driver wasn't…read morefriendly at all. That's fine. I don't need him to talk to me but when I take other buses, usually they at least greet the passengers. Not this guy! The bus itself isn't even that comfy. I had always heard such good things about this bus, but not sure I can say anything good about my experience. It's cheap and they made a brief reststop break (15 minutes) in Delaware. Anyway, the bus is freezing cold and I thought maybe it just takes awhile to warm up. Hours later and not any better. It's literally 20 degrees outside so heat is needed on here! Someone went up to ask the driver about turning up the heat. He ignored her and mumbled something about it's having technical issues. Smh! As I said, I'm DONE! Let me go put my gloves back on before I get frost bite!!!

DC to NY on 5/31/11…read more This is an honest review with both good & bad. The Bad: 1) Upon arrival at Union station there were 3 lines to get on the bus. A,B,C none which were marked. A was let on followed by B in an orderly fashion but C was a Free-For-All which sucked if u got there early & had someone in the back just run up ahead of you. 2) Not all seats have outlets OR footrests. You will need these footrests as the leather seats have a slight downward slope to them which was extremely uncomfortable causing you to edge forward. We had neither convenience in our seat row. 3) Nothing was shown on the TV's 4) Bathroom had no light at all. 5) getting luggage off is another Free-For-All 6) There was no rest stop to use a proper restroom or stretch your legs. The Good: 1) Allowed to show confirmation via smartphone. 2) AC was comfortable 3) Bus appeared clean & relatively new. 4) Seats are reclinable and armrests lift although there is zero lumbar support on the Leather Seats 5) Overhead storage wasn't bad. 6) Back of seat has drink holder 7) FREE WiFi if you can get it to work. 8) Price was good for what you get Overall Verdict, worth the $ if you know where to sit & are prepared. My personal experience is why I gave a 3 star. If we had gotten a good seat it might have been four. The zero light in the bathroom & unorganized boarding process would still make it only four stars. Check my pictures I uploaded some of the back of the seats as well as what the NYC drop off point looks like.

I've been coming to this dispensary for over 5 years, and unfortunately the quality has gone…read moredownhill while the prices have continued to go up. The products are no longer as consistent as they used to be, and I've noticed a significant drop in quality compared to what they offered in the past. It's disappointing to pay premium prices and receive products that don't meet the same standards. I used to recommend this place to friends, but I can't do that anymore. I really hope management listens to longtime customers and focuses on improving quality instead of just increasing prices.

They went above and beyond in every way! Also, our bus driver was a total sweetheart. Definitely…read morerecommend them.

Took the best bus from Virginia to NYC. It was fast and easy to find at both locations. My only…read moregripe is many of the plugs on the bus did not work and by the time I got to NYC I had a dead phone and had to find a place to charge.

We booked BestBus to get to NY from VA. Our 720am bus came on time, we loading and boarded pretty…read morefast. The drivers were friendly and they gave us a free water bottle. WiFi and chargers on the bus to NY did not work but it did from NY back to VA. It was about a 4.5 hour trip so it was cool to just relax instead of driving.

Reliable bus service to New York City. Arrived approximately 30 minutes early and was about 6th…read moreparty in line. Check in was friendly, people were orderly about waiting in line, and boarding was exactly on time. They had water bottles and newspapers for those who wanted. Appreciated trash bags on each row since we were constantly snacking and had things to dispose. On the bus, wifi was pretty reliable for me and temperature was good. Driver was really smiley to my toddler and only stopped for one minute to use the restroom. Safe, friendly drive up north!

Took Vamoose from Arlington to NY and back. Both lags were at 95% occupancy…read more The driver for the Arlington to NYC lag was great, funny and really nice. BAM 25ish, tall, bitingly funny, while being thoughtful and respecting. I asked if V provided water and he apologized relating no, but then gave me a bottle from his chair. The ride was rough though, bus bounced so much that I contemplated taking Amtrak from Bethesda... But the last minute $300 fair priced me out of that option. Fares are a fraction of the price if you book ahead, as low as $25 if you book 3 weeks out and take the first morning departing train. The driver on the NY to Arlington lag, pictured... was rude and condescending. He yelled at me for not moving fast enough rounding the corner on the side walk, taunting me. I let him know that I have a spinal cord injury and couldn't move any faster, didn't help... He yelled at me again. Then once on the bus he turned around and glared at me hard, 100% throwing his weight around. He blocked the 2 front seats from paid customers with his personal belongings, a cooler, lunch bag and his back pack. Who does that? Eddie. This driver needs to be retrained. No one should be treated like this. Additionally, on the way back, someone smoked in the bathroom and that air circulated in the bus for an entire 3 hours. My lungs were begging for mercy by the time I arrived in Arlington. To save money, Vamoose will not allow the AC to run until departure time. So on a 100 degree day, the bus gets to heat up with the boarded passengers cooking on the inside and then it takes a really long time to cool both the hot bus and the overheated passenger to a comfortable climate. Avoid Vamoose at all cost. Take Amtrak.

Not sure why these reviews mention the prices being the cheapest. Our prices were right under…read moreGreyhound prices so it was not dirt cheap either. Maybe after the pandemic, their prices have bumped. I can understand all of that. What I cannot understand is changing drivers in the middle of the road for a 4 hour bus ride btw NYC-DC, the road rage having, cursing, aggressive drivers, no announcement making staff, almost 1 hour delay coming back.... The 2 star is for relatively clean restroom & working outlets to charge our phones. Overall, there should be other affordable options with better reviews.

If possible to leave 0 stars I would. After waiting 2 hours and the bus not showing up, I emailed…read morecustomer service and asked for a refund and was told that I could not be reimbursed for any of the over $400 I spent on my tickets. I do not recommend this service. The only option to change tickets is 3 hours before departure and that is of no assistance when your bus never shows up. No customer service is available after 5pm Friday and the tracker is not accurate so you are left stranded with no way of knowing if the bus is even coming.

Everything went well! Hotel, tour guide, Sue, in Cape Cod, choice of stops, owner (Mark) was with…read moreus and was great

We took the roundtrip "NYC Run", to and from Greenspring Shopping Center, for the first time since…read morebefore the pandemic. The experience could not have been more perfect. The bus was prompt, modern, quiet and comfortable. Electronic charging station worked well. The driver was polite and professional. The schedule was achieved with precision. Yes, Amtrak might have been marginally quicker, but you're paying for parking at Penn Station (or BWI) and that experience is more costly and often less sanitary. I like the train, but the bus makes more sense if you live anywhere near any of its stops in the northern Baltimore suburbs. One note: the absence of the "bus counselor" (I think her name was Gloria) was a welcome omission. It's a more professional experience without the kitchiness. Doing away with the old Frank Sinatra song in the Lincoln Tunnel would be the next step toward professionalism, but I can tune it out mentally.

Best Bus has the BEST customer service! I left my phone on the bus and the BestBus team quickly…read moreshipped it back to me. Shout out to Regina and Rrea! Besides, BestBus's ride between NY and DC does't disappoint. I don't take good customer service and lost and found service from bus companies due to my last nightmare! When I forgot my suitcase after waking up from a nap (another bus company), I realized their call center is outsourced to India, who could not help me reach their ground office in D.C.. I had to be very resourceful and ubered directly to their parking lot to find my suitcase (luckily). Ever since that, I try not to choose bus companies without robust customer support. My experience with BestBus was a breeze. I filled out the lost and found form on their website and called. I was quickly helped and received an email confirming my iPhone was identified within two days. I provided an USPS shipping label and they shipped the phone back to me safe and sound. I'll pay it forward by recommending Best Bus to everyone I know!

Is this the Best bus to NYC from DC? In spite of a promising start, I am sad to say it definitely…read moreisn't. I guess DecentBus or OkayBus wouldn't have quite the same ring though. I was thrilled to see that the 7am bus from DuPont Circle was waiting when I arrived at 6:45, and that I was able to board immediately. Not only was there a working electrical outlet, but the WiFi signal was strong and effect. Those were the "best" parts of the expert - it was all downhill from there. I didn't realize there was an additional stop at Union station, and that took quite a while. The driver was very friendly and courteous, but the 15-minute rest stop that turned into 20 minutes made it clear that speed isn't really a priority for this service. We arrived at the stop on West 34th Street and 9th Ave at 12:10pm, and while it was much quicker to park there than it is near Penn station, if I have to walk to Penn station anyway, this isn't much of a plus for me. Probably the most annoying thing about today was that my 5:30pm return trip was cancelled due to technical issues and I had to cut my trip half an hour short(er) to get the 5pm replacement trip instead. I appreciate getting an early notification about the return bus snafu so I was able to adjust my plans accordingly, and I know these things can happen, but if I'm going to be on buses and trains for 12 hours in a day, losing that half hour of planned productivity really isn't great I'll allow that BestBus likely has the best service I've experienced on an Intercity bus in terms of courtesy and communication. And the DuPont Circle is super convenient for me before the metro is running on a Saturday. Beyond that though, this isn't my preferred choice for travel to New York.