First time with Bolt and I'm done!! I boarded the 6:30 a.m. bus to New York. The driver wasn't…read morefriendly at all. That's fine. I don't need him to talk to me but when I take other buses, usually they at least greet the passengers. Not this guy! The bus itself isn't even that comfy. I had always heard such good things about this bus, but not sure I can say anything good about my experience. It's cheap and they made a brief reststop break (15 minutes) in Delaware. Anyway, the bus is freezing cold and I thought maybe it just takes awhile to warm up. Hours later and not any better. It's literally 20 degrees outside so heat is needed on here! Someone went up to ask the driver about turning up the heat. He ignored her and mumbled something about it's having technical issues. Smh! As I said, I'm DONE! Let me go put my gloves back on before I get frost bite!!!

DC to NY on 5/31/11…read more This is an honest review with both good & bad. The Bad: 1) Upon arrival at Union station there were 3 lines to get on the bus. A,B,C none which were marked. A was let on followed by B in an orderly fashion but C was a Free-For-All which sucked if u got there early & had someone in the back just run up ahead of you. 2) Not all seats have outlets OR footrests. You will need these footrests as the leather seats have a slight downward slope to them which was extremely uncomfortable causing you to edge forward. We had neither convenience in our seat row. 3) Nothing was shown on the TV's 4) Bathroom had no light at all. 5) getting luggage off is another Free-For-All 6) There was no rest stop to use a proper restroom or stretch your legs. The Good: 1) Allowed to show confirmation via smartphone. 2) AC was comfortable 3) Bus appeared clean & relatively new. 4) Seats are reclinable and armrests lift although there is zero lumbar support on the Leather Seats 5) Overhead storage wasn't bad. 6) Back of seat has drink holder 7) FREE WiFi if you can get it to work. 8) Price was good for what you get Overall Verdict, worth the $ if you know where to sit & are prepared. My personal experience is why I gave a 3 star. If we had gotten a good seat it might have been four. The zero light in the bathroom & unorganized boarding process would still make it only four stars. Check my pictures I uploaded some of the back of the seats as well as what the NYC drop off point looks like.

I took the time to find other bus companies during Covid because my main company had to shut down…read more Baron had great review so I decided to call Claudine and ask her questions. We didn't get a chance to use them because Covid had shut the world down but I kept their number locked into my phone. Fast forward two years later and I had an emergency and Baron came to the rescue. At 9:45pm I got a call from my main bus company saying that one of their coaches broke down and they wouldn't have a third bus for a trip we were host the next morning. The first person I called was Claudine because she had given me her cell number two years earlier. I told her our problems and within 40 minutes she had a bus and a driver locked in for my trip Needless to say, this doesn't normaly happen so I was very thankful. The bus was clean, on time and the driver was very professional. They have a customer for life!

I've been coming to this dispensary for over 5 years, and unfortunately the quality has gone…read moredownhill while the prices have continued to go up. The products are no longer as consistent as they used to be, and I've noticed a significant drop in quality compared to what they offered in the past. It's disappointing to pay premium prices and receive products that don't meet the same standards. I used to recommend this place to friends, but I can't do that anymore. I really hope management listens to longtime customers and focuses on improving quality instead of just increasing prices.

Took the best bus from Virginia to NYC. It was fast and easy to find at both locations. My only…read moregripe is many of the plugs on the bus did not work and by the time I got to NYC I had a dead phone and had to find a place to charge.

We booked BestBus to get to NY from VA. Our 720am bus came on time, we loading and boarded pretty…read morefast. The drivers were friendly and they gave us a free water bottle. WiFi and chargers on the bus to NY did not work but it did from NY back to VA. It was about a 4.5 hour trip so it was cool to just relax instead of driving.

The best way to get to new york and back So easy so…read morecomfortable been going with them years .... Love it

I rode the premium Gold bus from NYC on July 16. The bus was late to board but early to arrive. In…read more95°f heat we all were dying to get on the bus. At 6 minutes to 2 we finally started boarding. Once on the full bus we quickly noticed the busses AC was not operating at peak. As we got out on the highway it was apparent that the air conditioning wasn't working. We were dying of heat on the bus and with no means to cool off. People were complaining to the bus driver and finally about 2/3 of the way home he pulled off at a rest area to try to make a call to get a replacement bus which was not available. Then we were told that we could get on standby on other than moose buses going through when they came through. By this time we were a good hour overdue and everyone just decided to get back on the bus and deal with it as we all wanted to get home. I also noticed the same problem on my trip up to New York but not as bad as the trip home and I expected more riding the luxury version of the bus that actually has less people on it. Shame on vamus for cooking its customers in their buses. I highly recommend anyone reading this to avoid using Vamoose in the summer as their buses aren't equipped properly with air conditioning. And to make matters worse there's no customer service number for the Moose when you call them and you have a complaint they direct you to making your complaint online and not with an operator, and of course there's been no response to my complaint.

Not sure why these reviews mention the prices being the cheapest. Our prices were right under…read moreGreyhound prices so it was not dirt cheap either. Maybe after the pandemic, their prices have bumped. I can understand all of that. What I cannot understand is changing drivers in the middle of the road for a 4 hour bus ride btw NYC-DC, the road rage having, cursing, aggressive drivers, no announcement making staff, almost 1 hour delay coming back.... The 2 star is for relatively clean restroom & working outlets to charge our phones. Overall, there should be other affordable options with better reviews.

If possible to leave 0 stars I would. After waiting 2 hours and the bus not showing up, I emailed…read morecustomer service and asked for a refund and was told that I could not be reimbursed for any of the over $400 I spent on my tickets. I do not recommend this service. The only option to change tickets is 3 hours before departure and that is of no assistance when your bus never shows up. No customer service is available after 5pm Friday and the tracker is not accurate so you are left stranded with no way of knowing if the bus is even coming.

Everything went well! Hotel, tour guide, Sue, in Cape Cod, choice of stops, owner (Mark) was with…read moreus and was great

We took the roundtrip "NYC Run", to and from Greenspring Shopping Center, for the first time since…read morebefore the pandemic. The experience could not have been more perfect. The bus was prompt, modern, quiet and comfortable. Electronic charging station worked well. The driver was polite and professional. The schedule was achieved with precision. Yes, Amtrak might have been marginally quicker, but you're paying for parking at Penn Station (or BWI) and that experience is more costly and often less sanitary. I like the train, but the bus makes more sense if you live anywhere near any of its stops in the northern Baltimore suburbs. One note: the absence of the "bus counselor" (I think her name was Gloria) was a welcome omission. It's a more professional experience without the kitchiness. Doing away with the old Frank Sinatra song in the Lincoln Tunnel would be the next step toward professionalism, but I can tune it out mentally.

Best Bus has the BEST customer service! I left my phone on the bus and the BestBus team quickly…read moreshipped it back to me. Shout out to Regina and Rrea! Besides, BestBus's ride between NY and DC does't disappoint. I don't take good customer service and lost and found service from bus companies due to my last nightmare! When I forgot my suitcase after waking up from a nap (another bus company), I realized their call center is outsourced to India, who could not help me reach their ground office in D.C.. I had to be very resourceful and ubered directly to their parking lot to find my suitcase (luckily). Ever since that, I try not to choose bus companies without robust customer support. My experience with BestBus was a breeze. I filled out the lost and found form on their website and called. I was quickly helped and received an email confirming my iPhone was identified within two days. I provided an USPS shipping label and they shipped the phone back to me safe and sound. I'll pay it forward by recommending Best Bus to everyone I know!

Is this the Best bus to NYC from DC? In spite of a promising start, I am sad to say it definitely…read moreisn't. I guess DecentBus or OkayBus wouldn't have quite the same ring though. I was thrilled to see that the 7am bus from DuPont Circle was waiting when I arrived at 6:45, and that I was able to board immediately. Not only was there a working electrical outlet, but the WiFi signal was strong and effect. Those were the "best" parts of the expert - it was all downhill from there. I didn't realize there was an additional stop at Union station, and that took quite a while. The driver was very friendly and courteous, but the 15-minute rest stop that turned into 20 minutes made it clear that speed isn't really a priority for this service. We arrived at the stop on West 34th Street and 9th Ave at 12:10pm, and while it was much quicker to park there than it is near Penn station, if I have to walk to Penn station anyway, this isn't much of a plus for me. Probably the most annoying thing about today was that my 5:30pm return trip was cancelled due to technical issues and I had to cut my trip half an hour short(er) to get the 5pm replacement trip instead. I appreciate getting an early notification about the return bus snafu so I was able to adjust my plans accordingly, and I know these things can happen, but if I'm going to be on buses and trains for 12 hours in a day, losing that half hour of planned productivity really isn't great I'll allow that BestBus likely has the best service I've experienced on an Intercity bus in terms of courtesy and communication. And the DuPont Circle is super convenient for me before the metro is running on a Saturday. Beyond that though, this isn't my preferred choice for travel to New York.