which started out to be a great company to work for training is training. Things are supposed to…read morehappen. That's the point but given up on a driver in training because of a mirror while parking is crazy.

Woodlawn Motor Coach was reliable, clean, and communicative. They brought our guests from our hotel…read moreto the venue and back at the end of the night. Even with a mishap where we had the wrong Marriott's address in the contract, they managed to get there on time and get the guests to the venue before the ceremony began. We are so grateful for the flexibility and communication they provided us, as well as a great and affordable service!

First time with Bolt and I'm done!! I boarded the 6:30 a.m. bus to New York. The driver wasn't…read morefriendly at all. That's fine. I don't need him to talk to me but when I take other buses, usually they at least greet the passengers. Not this guy! The bus itself isn't even that comfy. I had always heard such good things about this bus, but not sure I can say anything good about my experience. It's cheap and they made a brief reststop break (15 minutes) in Delaware. Anyway, the bus is freezing cold and I thought maybe it just takes awhile to warm up. Hours later and not any better. It's literally 20 degrees outside so heat is needed on here! Someone went up to ask the driver about turning up the heat. He ignored her and mumbled something about it's having technical issues. Smh! As I said, I'm DONE! Let me go put my gloves back on before I get frost bite!!!

DC to NY on 5/31/11…read more This is an honest review with both good & bad. The Bad: 1) Upon arrival at Union station there were 3 lines to get on the bus. A,B,C none which were marked. A was let on followed by B in an orderly fashion but C was a Free-For-All which sucked if u got there early & had someone in the back just run up ahead of you. 2) Not all seats have outlets OR footrests. You will need these footrests as the leather seats have a slight downward slope to them which was extremely uncomfortable causing you to edge forward. We had neither convenience in our seat row. 3) Nothing was shown on the TV's 4) Bathroom had no light at all. 5) getting luggage off is another Free-For-All 6) There was no rest stop to use a proper restroom or stretch your legs. The Good: 1) Allowed to show confirmation via smartphone. 2) AC was comfortable 3) Bus appeared clean & relatively new. 4) Seats are reclinable and armrests lift although there is zero lumbar support on the Leather Seats 5) Overhead storage wasn't bad. 6) Back of seat has drink holder 7) FREE WiFi if you can get it to work. 8) Price was good for what you get Overall Verdict, worth the $ if you know where to sit & are prepared. My personal experience is why I gave a 3 star. If we had gotten a good seat it might have been four. The zero light in the bathroom & unorganized boarding process would still make it only four stars. Check my pictures I uploaded some of the back of the seats as well as what the NYC drop off point looks like.

They went above and beyond in every way! Also, our bus driver was a total sweetheart. Definitely…read morerecommend them.

Great service, communication was spot on had no issues booking bus arrived on time was clean and…read moredriver was professional.

We booked BestBus to get to NY from VA. Our 720am bus came on time, we loading and boarded pretty…read morefast. The drivers were friendly and they gave us a free water bottle. WiFi and chargers on the bus to NY did not work but it did from NY back to VA. It was about a 4.5 hour trip so it was cool to just relax instead of driving.

We came to NYC from Vienna Va . Bus ride up to Maryland was…read moregood . Driver was changed . Lady driver rest of the way closer to New York she was driving too fast .

Reliable bus service to New York City. Arrived approximately 30 minutes early and was about 6th…read moreparty in line. Check in was friendly, people were orderly about waiting in line, and boarding was exactly on time. They had water bottles and newspapers for those who wanted. Appreciated trash bags on each row since we were constantly snacking and had things to dispose. On the bus, wifi was pretty reliable for me and temperature was good. Driver was really smiley to my toddler and only stopped for one minute to use the restroom. Safe, friendly drive up north!

The best way to get to new york and back So easy so…read morecomfortable been going with them years .... Love it

Not sure why these reviews mention the prices being the cheapest. Our prices were right under…read moreGreyhound prices so it was not dirt cheap either. Maybe after the pandemic, their prices have bumped. I can understand all of that. What I cannot understand is changing drivers in the middle of the road for a 4 hour bus ride btw NYC-DC, the road rage having, cursing, aggressive drivers, no announcement making staff, almost 1 hour delay coming back.... The 2 star is for relatively clean restroom & working outlets to charge our phones. Overall, there should be other affordable options with better reviews.

If possible to leave 0 stars I would. After waiting 2 hours and the bus not showing up, I emailed…read morecustomer service and asked for a refund and was told that I could not be reimbursed for any of the over $400 I spent on my tickets. I do not recommend this service. The only option to change tickets is 3 hours before departure and that is of no assistance when your bus never shows up. No customer service is available after 5pm Friday and the tracker is not accurate so you are left stranded with no way of knowing if the bus is even coming.

Everything went well! Hotel, tour guide, Sue, in Cape Cod, choice of stops, owner (Mark) was with…read moreus and was great

We took the roundtrip "NYC Run", to and from Greenspring Shopping Center, for the first time since…read morebefore the pandemic. The experience could not have been more perfect. The bus was prompt, modern, quiet and comfortable. Electronic charging station worked well. The driver was polite and professional. The schedule was achieved with precision. Yes, Amtrak might have been marginally quicker, but you're paying for parking at Penn Station (or BWI) and that experience is more costly and often less sanitary. I like the train, but the bus makes more sense if you live anywhere near any of its stops in the northern Baltimore suburbs. One note: the absence of the "bus counselor" (I think her name was Gloria) was a welcome omission. It's a more professional experience without the kitchiness. Doing away with the old Frank Sinatra song in the Lincoln Tunnel would be the next step toward professionalism, but I can tune it out mentally.

Best Bus has the BEST customer service! I left my phone on the bus and the BestBus team quickly…read moreshipped it back to me. Shout out to Regina and Rrea! Besides, BestBus's ride between NY and DC does't disappoint. I don't take good customer service and lost and found service from bus companies due to my last nightmare! When I forgot my suitcase after waking up from a nap (another bus company), I realized their call center is outsourced to India, who could not help me reach their ground office in D.C.. I had to be very resourceful and ubered directly to their parking lot to find my suitcase (luckily). Ever since that, I try not to choose bus companies without robust customer support. My experience with BestBus was a breeze. I filled out the lost and found form on their website and called. I was quickly helped and received an email confirming my iPhone was identified within two days. I provided an USPS shipping label and they shipped the phone back to me safe and sound. I'll pay it forward by recommending Best Bus to everyone I know!

Is this the Best bus to NYC from DC? In spite of a promising start, I am sad to say it definitely…read moreisn't. I guess DecentBus or OkayBus wouldn't have quite the same ring though. I was thrilled to see that the 7am bus from DuPont Circle was waiting when I arrived at 6:45, and that I was able to board immediately. Not only was there a working electrical outlet, but the WiFi signal was strong and effect. Those were the "best" parts of the expert - it was all downhill from there. I didn't realize there was an additional stop at Union station, and that took quite a while. The driver was very friendly and courteous, but the 15-minute rest stop that turned into 20 minutes made it clear that speed isn't really a priority for this service. We arrived at the stop on West 34th Street and 9th Ave at 12:10pm, and while it was much quicker to park there than it is near Penn station, if I have to walk to Penn station anyway, this isn't much of a plus for me. Probably the most annoying thing about today was that my 5:30pm return trip was cancelled due to technical issues and I had to cut my trip half an hour short(er) to get the 5pm replacement trip instead. I appreciate getting an early notification about the return bus snafu so I was able to adjust my plans accordingly, and I know these things can happen, but if I'm going to be on buses and trains for 12 hours in a day, losing that half hour of planned productivity really isn't great I'll allow that BestBus likely has the best service I've experienced on an Intercity bus in terms of courtesy and communication. And the DuPont Circle is super convenient for me before the metro is running on a Saturday. Beyond that though, this isn't my preferred choice for travel to New York.

I have ride Washington Deluxe bus over 20 year. My recent Trip DC to NYC…read more 07/05/2025 DC to NYC was great, unfortunately back to DC 07/07/2025 10:30am was the worst. Driver name Joseph unprofessional. I don't understand why he picked me? 1- He pointed to a set in front of me paying is this your item I said no. 2- after he announced regarding to the departure and arrival time he was back my set you have to silent your phone, you don't have to talk loud are you listening to me. We didn't even start our journey my phone was inside my pocket. A lot to write but let this comment reach you and make improvements Regards

UPDATE 2 (in response to the representative who replied to my review). There was not free wifi on…read morethe bus that I was on, that is not a fact that is up for debate. I wrote the review on the bus using my own cellular data. I checked multiple times for a Free Wifi network and nothing appeared for me to select. #2 The pictures on the Yelp page are misleading at best. Out of 31 pictures 9 of them are the "LUX" bus you are referring to and TWO of the pictures are the standard bus that I was on. #3 What other riders rated is not my concern, I rated the experience I had using your transportation in real time. It was not pleasant, the seats are small, it took 6 hours to get to NY (traffic or not), there was no WIFI. Those reasons alone are enough for me not to use this service again. There are other riders who experienced exactly what I have listed in this review. I hope that through my review you can check your fleet and ensure WIFI works on every bus. UPDATE: No free WiFi. The bus picture on Yelp IS NOT the bus you ride on. AND they are not timely! This is my first time on the Washington Deluxe. I had high hopes as my boyfriend recommended this service over other buses. The bus itself is very cramped, and I did not see anyone being offered water. Despite that, I thought everything would be fine as it's a 4 hour ride. The bus was due to leave at 3p and we left maybe 10 mins after 3. But somehow by 7pm we JUST made it into Delaware (we were supposed to be in NY by 7:15). Whatever scenic route this driver took added 2 hours to a 4 hour trip!!! We literally went through every stoplight and neighborhood in MD which caused such a drastic delay. Why we could not take a main route is beyond me because we left long before traffic really hit. So as I'm writing this I have now been on this bus for 5 full hours. We mostly likely have another hour before we arrive at the stop. Just take Megabus or Greyhound. Do not let the pictures online or the "deluxe" in the name persuade you. At this point, I'd even take the Eastern bus!